<p style="display: inline !important;"><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client, a well-established Managed Service Provider in Geelong, is looking for an experienced Service Desk Manager to lead their high-performing support team while driving continuous improvement across service delivery.</p><p><strong><span style="text-decoration: underline;">About the Role<br /></span></strong>You will play a pivotal role in ensuring the seamless delivery of services to clients. You will oversee service operations, manage client relationships and drive continuous improvement initiatives to enhance service quality and efficiency.</p><p>Key responsibilities include:</p><ul><li><strong>Client Relationship Management</strong>: Serve as the primary point of contact for key client accounts, building strong relationships and understanding their business needs.</li><li><strong>Service Delivery Oversight</strong>: Monitor and manage service delivery performance, ensuring adherence to SLAs and KPIs.</li><li><strong>Team Leadership</strong>: Lead and motivate a team of service delivery professionals, providing guidance, support, and fostering a culture of accountability and excellence.</li><li><strong>Continuous Improvement</strong>: Identify opportunities for process improvements and efficiencies within service delivery operations.</li><li><strong>Escalation Management</strong>: Handle escalated issues and incidents, working closely with technical teams to resolve challenges promptly.</li><li><strong>Reporting and Analytics</strong>: Prepare regular reports and analytics on service delivery performance and metrics for management and clients.</li><li><strong>Risk Management</strong>: Proactively identify and mitigate risks that may impact service delivery or client satisfaction.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You will have proven experience in Service Delivery or Service Operations within an MSP or IT services environment.</p><p> </p><p>Alongside this, you will have:</p><ul><li>A strong understanding of IT service management principles, with ITIL framework certification preferred.</li><li>Excellent leadership and people management skills, with a track record of leading high-performing teams.</li><li>Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.</li><li>An analytical mindset with the ability to interpret data and trends to drive informed decisions.</li><li>Commitment to continuous learning and professional development.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Why Join?</span></strong></p><ul><li>A collaborative, growth-focused culture where your ideas are heard</li><li>Opportunities for professional development and technical certification</li><li>A hybrid work model with flexibility</li><li>Competitive salary and clear career progression within the business.</li></ul><p> </p><p>If you're ready to lead a capable team while keeping your technical edge sharp, we'd love to hear from you.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><strong>Job Reference No: 06810-0013386594-TW</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDk2NDIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading manufacturer and supplier known for delivering innovative solutions b2b. They offer a growth-focused work environment and a fantastic opportunity to join a well-respected company at the forefront of its field.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>You are responsible for developing and executing strategic sourcing and procurement initiatives to ensure sustainable supply, cost competitiveness, quality assurance, and operational efficiency.</p><p>The role leads regional sourcing, purchasing, and logistics activities, driving supplier performance, managing supply chain risk, and delivering continuous improvement initiatives. The position plays a critical role in strengthening supplier partnerships, optimising costs, and ensuring compliance with legal, environmental, and ethical sourcing standards.</p><p>They operate Monday-Friday, 9am-5pm, 100% office based, free parking on site.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><ul><li>Identify, evaluate, and onboard suppliers across Australasia aligned with quality, cost, delivery, and compliance requirements.</li><li>Negotiate pricing, commercial terms, contracts, and supply agreements aligned with company objectives</li><li>Provide team leadership & oversight to supply chain, logistics, and purchasing activities to achieve inventory targets while maintaining service levels</li><li>Ensure robust commercial governance through effective negotiation, contract management, and alignment of supplier and customer agreements.</li><li>Monitor market conditions and proactively manage supply chain risks through data analysis, forecasting and mitigation planning.</li><li>Partner with internal stakeholders to align sourcing and supply chain activities with operational, commercial and strategic business objectives.</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience in a similar senior Procurement & Sourcing focused role - <strong>7 years minimum</strong></li><li>Previous experience managing at least one direct report - <strong>essential</strong></li><li>Previous experience in the manufacturing or industrial industry - <strong>essential (chemical industry highly advantageous)</strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013395391KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzM2MDUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a global consulting firm that delivers deep expertise, objective insights, a tailored approach to help leaders confidently face the future. They create solutions in areas including Finance, Technology, Data, Operations and Risk. With over 85 offices in 27 countries, take ownership of the APAC Marketing portfolio and team on a 13-month FTC.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>You will drive regional strategy execution, elevate campaign quality & consistency, and oversee content and project approvals across the APAC marketing function. This role is a 13-month parental leave cover ideally commencing in April. This role would play a key role in driving the APAC function and co-managing an outsourced marketing function of 6 based in India.</p><p>They operate Monday-Friday, 38 hour week with a hybrid model offered, approximately 2 days in office per week.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><p>With support from a local Marketing Manager, some of your duties will include:</p><ul><li>Lead the development and execution of regional marketing strategies aligned to APAC business priorities and global brand direction.</li><li>Oversee integrated, multi-channel campaigns across owned, earned and paid channels to drive market visibility, growth and client engagement</li><li>Translate business priorities into clear marketing plans, ensuring alignment with Managing Directors and service line leaders</li><li>Direct end-to-end delivery of marketing programs and campaigns across social media, digital, brand, events, sponsorships, and external communications.</li><li>Present plans, insights and performance outcomes to APAC business leaders and global marketing counterparts.</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience in a similar Marketing role, including team leadership and senior stakeholder management - <strong>essential </strong></li><li>Experience in a large international, matrixed organisation; <strong>professional services, consultancy or marketing agency experience highly preferred.</strong></li><li>Delivered a Marketing strategy on an APAC or global scale</li><li>Demonstrated experience overseeing marketing content, approvals and brand governance.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Perks & Benefits</span></strong></p><ul><li>Very hybrid flexible work model offered</li><li>Great opportunity to manage an APAC wide portfolio</li><li>Lead a close knit and supportive team</li><li>Newly renovated office in the CBD</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013386604KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuOTM4ODguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
