9 results for Application Support in Douglas Park, New South Wales

Finance Manager | NFP Organisation

Baulkham Hills, New South Wales
remote
Permanent placement
100000 - 115000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">About the Company:This is a well-established not-for-profit organisation operating across Australia, delivering community-focused services that support positive social outcomes. The organisation is values-driven and committed to improving the lives of the people and communities it serves through practical, high-quality service delivery. About the Role: This is a hands-on, stand-alone Finance Manager position responsible for the full spectrum of financial operations within the organisation. You will take ownership of both operational finance and strategic financial reporting, supporting the CEO and Finance Committee with accurate, timely, and insightful financial information. Key responsibilities:<ul><li>Manage end-to-end financial operations including AP, AR, reconciliations, and general ledger</li><li>Prepare monthly management accounts, variance analysis, and board reporting</li><li>Lead budgeting, forecasting, and cashflow management</li><li>Oversee grants and funding administration, including acquittals</li><li>Prepare BAS, PAYG, STP, and EOFY financial reporting in line with compliance requirements</li><li>Support payroll processing and ensure legislative compliance</li><li>Oversee procurement, insurance, asset register, and supplier relationships</li><li>Maintain financial policies, procedures, and compliance frameworks</li><li>Coordinate audit preparation and external audit support</li><li>Support fundraising and grant-related financial activities as required</li></ul>About You<ul><li>CPA/CA qualified or near completion</li><li>Strong background in not-for-profit, community, health, or government-funded environments</li><li>Strong communication skills with the ability to engage non-financial stakeholders</li><li>Comfortable working in a small, agile, and hands-on environment</li></ul>Apply today!Applications will be accepted by submitting your CV directly via email to Vicky Tan on <a href="mailto:[email protected]">[email protected]</a>Please note that due to the large numbers of responses expected, it may be difficult to respond with a personal message to every application.Reference Number: 06800-0013426522This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Vmlja3kuVGFuLjU4OTU5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-30T00:18:08Z

Management Accountant

Bella Vista, New South Wales
remote
Permanent placement
120000 - 145000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">This business is one of Australia's fastest-growing brands within the health industry, with over 100 locations nationwide and continuing to expand rapidly.They offer a broad range of consumer-focused health products, supporting customers across a variety of lifestyles and needs. With strong growth and an entrepreneurial culture, this is a business where high performers can genuinely progress their careers.Due to continued growth, an exciting opportunity has arisen for a Management Accountant to join the team, reporting directly to the Finance Manager.Responsibilities<ul><li>Manage and deliver the month-end close process, including journals, reconciliations, and reporting</li><li>Deliver insightful financial and commercial analysis to support business decisions</li><li>Partner with key stakeholders across operations and leadership</li><li>Identify and implement process improvements across finance</li><li>Support system enhancements and automation initiatives</li><li>Assist with budgeting, forecasting, and performance reporting</li><li>Contribute to the ongoing scale and optimisation of the finance function</li></ul> About You<ul><li>Degree qualified in Accounting, Finance, or a related discipline</li><li>CA or CPA qualified</li><li>Comfortable working in a scaling / small business environment</li><li>Open to regular travel within the NSW region</li><li>Experience in retail or eCommerce is highly advantageous</li></ul>Apply today!Applications will be accepted by submitting your CV directly via email to Lewis Parker on <a href="mailto:[email protected]">[email protected]</a>Please note that due to the large numbers of responses expected, it may be difficult to respond with a personal message to every application.Reference Number: 60350-0013415421 This is an on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TGV3aXMuUGFya2VyLjI4NjQ4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-09T03:31:37Z

EUC Engineer | South West Sydney

Liverpool, New South Wales
remote
Permanent placement
100000 - 110000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">THE COMPANYThis company is a well-known and recognisable global provider of heavy equipment solutions.<ul><li>National presence with 1000+ staff across Australia.</li><li>Friendly, close-knit, tenured, and relaxed Sydney-based IT team. </li><li>Paid certifications.</li><li>South Western Sydney office location with free onsite parking.</li></ul> ROLE SNAPSHOT End User Computing (EUC) Engineer position responsible for the maintenance & management of the SOE, endpoint management tools, software deployments, application packaging, and Desktop applications.Mixture of projects, escalations, and BAU maintenance.Full time in office + occasional travel for site visits. Responsibilities: <ul><li>Configure, administer, maintain, and support Intune + Microsoft Configuration Manager (SCCM).</li><li>Application packaging & software deployments</li><li>Troubleshoot & resolve application deployment issues.</li><li>SOE ownership.</li><li>OS and application patching.</li><li>PowerShell scripting for SOE and application deployments</li><li>Identify and implement process improvements for software & SOE deployments</li><li>Project involvement - including Win 10 - Win 11 migration, Win 11 fleet update via Intune (BIOS, patching, drivers) etc </li></ul> REQUIRED SKILLS, EXPERIENCE, AND PERSONAL QUALITIESSuitable for an EUC Specialist, with Intune and Microsoft Configuration Manager (SCCM) experience inside mid-large-sized environments.You'll need excellent communication and comprehension skills; a friendly and laidback personality with a sense of humility; and display logical problem solving & troubleshooting skills.Ideal for someone with a 'techy mind' who has proactively taken the initiative for self-study / upskilling. The following skills / knowledge / experience is required:<ul><li>Hands-on experience configuring, administering & maintaining Intune & Microsoft Configuration Manager (SCCM).</li><li>Extensive background in Microsoft Desktop technologies (Windows 10/11, Active Directory, Group Policy, WSUS, Azure & Entra ID etc)</li><li>Experience managing workstations and server management platforms, software & patching deployments, and OS image deployment/maintenance.</li><li>Good experience in endpoint management of iOS and Android devices.</li><li>PowerShell scripting skills are beneficial.</li><li>Background inside Corporate or Managed Services environments supporting mid-large sized environments.</li><li>Strong communication skills (both verbal and written).</li><li>Friendly, laidback, and down-to-earth individual who can have a laugh!</li><li>Comfortable with a full time in office role and occasional travel for site visits.</li></ul> This is a full-time permanent role in South Western Sydney and is offering $100,000 - 110,000 (+ super) + bonus potential - depending on experience. *Please note, full permanent Australian working rights (citizenship or PR) are required to be considered for this position, and successful applicants will be contacted. Reference Number: 06800-0013421732 This is an on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMzNzkzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-17T04:09:17Z

Manager, Student Complaints

Ultimo, New South Wales
remote
Contract/Temporary
60 - 70 AUD / Hourly
Company: Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges. The role: <ul><li>Lead and manage end-to-end complaints processes, ensuring timely and consistent case handling</li><li>Triage and assess incoming matters, determining appropriate actions and pathways</li><li>Conduct investigations, gathering evidence and stakeholder perspectives to inform outcomes</li><li>Make fair, balanced decisions and resolve complaints, including complex or sensitive cases</li><li>Maintain clear and consistent communication with stakeholders throughout the process</li><li>Drive continuous improvement by identifying trends and recommending process or policy changes</li><li>Ensure compliance with all relevant regulatory, policy, and governance requirements</li><li>Maintain accurate records, data, and reporting, including regular and annual reporting outputs</li><li>Build strong internal and external relationships, including collaboration across teams and sectors</li><li>Lead, coach, and support staff while managing projects, resources, and competing priorities</li></ul> About you: To be successful in this role, you will have:<ul><li>Proven leadership experience managing teams and delivering an effective complaints or case management function</li><li>Strong communication and stakeholder engagement skills, with the ability to influence across all levels</li><li>Strategic thinker with a proactive approach to problem-solving and continuous improvement</li><li>High attention to detail, with sound judgement and the ability to manage competing priorities</li><li>Demonstrated experience interpreting and applying policies and procedures</li><li>Highly organised, with the ability to manage workflows and meet deadlines</li><li>Strong systems skills, including reporting, data analysis, and use of standard office tools</li><li>Solid understanding of complaints management frameworks and best practice</li><li>Experience handling complex or sensitive matters and resolving issues effectively</li><li>Relevant tertiary qualification or equivalent experience (legal or counselling background advantageous)</li></ul> What's on offer: <ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul> Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYBN">06800-0013428253</a> This is an hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjk1MTcwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-29T00:55:58Z

Azure Data Engineer

Mascot, New South Wales
remote
Permanent placement
140000 - 160000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">We are currently looking for an Azure Data Engineer to support strategic objectives by improving how the business uses data.The role combines hands-on Azure data engineering, technical leadership, and vendor management. With deep expertise in Azure Data Factory (ADF), the role leads enterprise data integration across Azure Synapse Analytics - defining requirements, guiding vendor delivery, and building critical components of the data platform. Skill set / Experience needed:<ul><li>Minimum seven years' experience supporting data platforms and data warehouse/BI solutions (data engineering, integration, and dashboards).</li><li>Tertiary qualification in Computer Science, Data Science, Information Technology, Information Systems, or a related field.</li><li>Strong stakeholder management skills, including prioritising work and managing SME and senior leader expectations.</li><li>Extensive hands‑on experience with Azure Data Factory (ADF).</li><li>Strong experience delivering data integration solutions on Azure Synapse Analytics.</li><li>Working knowledge of Microsoft Fabric (Pipelines, Dataflows Gen2, Lakehouse, Warehouse).</li><li>Proven experience managing external data engineering vendors and delivery outcomes.</li><li>Ability to write high-quality technical requirements and solution designs.</li><li>Strong SQL skills and solid understanding of data warehousing principles.</li><li>Experience with Azure Data Lake Storage Gen2 and Azure Blob Storage.</li><li>Strong understanding of ETL/ELT, data lakes, Medallion architecture, and data warehousing principles (dimensional modelling, data quality, and governance).</li><li>Hands-on experience with BI and reporting tools (Power BI).</li><li>High self-motivation and ability to work hands-on and independently when required.</li><li>Current driver's licence and access to a vehicle.</li></ul> Highly Desirable:<ul><li>Python and/or PySpark for data transformation and validation.</li><li>Experience implementing CI/CD for data platforms (Azure DevOps / Git).</li><li>Demonstrable experience migrating SSIS workloads to Azure Synapse and/or Microsoft Fabric</li></ul> This role is a permanent position and is in office 4 days a week. The client site is not based near public transport, so you must also have your own mode of transport. Reference Number: 06800-0013407993</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjU4NTYxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-17T00:58:41Z

Finance Business Partner

Blacktown, New South Wales
remote
Permanent placement
150000 - 150000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Finance Business Partner Blacktown, 5 days a weekWe're working on a newly created Finance Business Partner role with a high-growth, engineering-led business supporting some of the largest infrastructure and project programmes in Australia.This is a business in a genuine scale phase. With a strong pipeline already secured across transport, defence, and major capital projects, the next 2-3 years will see a step change in activity, complexity, and commercial opportunity. They've invested heavily in systems, data, and reporting capability and are now looking for someone to step in and turn that into real commercial impact. The roleThis is not a traditional FP&A position.You'll sit at the centre of the business, partnering across sales, commercial, and operations to shape decisions, challenge thinking, and drive performance.The foundations are there, dashboards, data, and initial analysis. To date, much of this has been run through the commercial team. The brief now is to bring in a dedicated finance partner to take ownership, elevate the insight, and free the business up to focus on delivery.You'll lead the planning cycle end to end, from budgeting and forecasting through to business cases and post-investment reviews, while also playing a key role in longer-term strategic planning. What you'll be doing<ul><li>Own budgeting, forecasting, and ongoing performance analysis across projects and asset utilisation</li><li>Partner with operational and commercial leaders to translate activity into clear financial outcomes</li><li>Build and challenge business cases, investment decisions, and capital allocation</li><li>Lead post-investment reviews to drive accountability and continuous improvement</li><li>Analyse pricing, margins, and utilisation to identify risks and opportunities</li><li>Support integrated business planning across demand, fleet strategy, and operational delivery</li><li>Use data and dashboards to influence decisions, not just report on them</li></ul>What we're looking for<ul><li>Finance degree and/or CPA/CA qualified</li><li>Proven experience in a business partnering, FP&A, or commercial finance role</li><li>Exposure to project-based, asset-heavy, or operational environments</li><li>Strong commercial acumen with the ability to influence non-finance stakeholders</li><li>Someone who is naturally curious, asks questions, and gets into the detail</li><li>A strong communicator with presence, able to engage across all levels of the business</li></ul>This is as much about personality as it is technical capability. Our client wants someone who will lean in, build relationships, and become a trusted voice across the organisation. Why this role<ul><li>High-impact, newly created position with real ownership</li><li>Direct exposure to large-scale, complex projects and senior decision makers</li><li>Strong, visible growth pipeline underpinning the business</li><li>Opportunity to shape how finance partners the business, not just support it</li><li>A role that blends commercial, operational, and strategic finance</li></ul>If you're looking for something broader than a standard finance role, where you can genuinely influence outcomes and be part of a business scaling in a meaningful way, this is worth a conversation. ContactFor a confidential discussion, please apply or contact Will Cannaby at Robert Half: <a href="mailto:[email protected]">[email protected]</a>Reference Number: (06800-0013429110) This is a on-site position 5 days a week with some interstate travel once a quarter.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/d2lsbC5jYW5uYWJ5LjM5NjI4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-30T02:19:59Z

Assistant Accountant

Mascot, New South Wales
remote
Permanent placement
90000 - 105000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Assistant Accountant Location: MascotHybrid (2 to 3 days WFH) About the Role Join a dynamic and collaborative professional services finance team of six in a hands-on Assistant Accountant role reporting directly to the CFO. This is a broad position offering strong exposure across accounts receivable, month-end, reporting, and payroll within a supportive and fast-paced environment. You will have the opportunity to contribute to meaningful process improvement initiatives, including enhancing reporting and driving efficiencies through the use of automation and AI tools. This role is ideal for an Assistant Accountant with a strong Accounts Receivable background who is looking to grow, expand their skillset, and take on broader finance responsibilities. Key Responsibilities Accounts Receivable, Revenue & Cash Management <ul><li>End-to-end management of accounts receivable, including high-volume invoicing</li><li>Posting and issuing customer invoices and maintaining accurate account records</li><li>Managing the full AR cycle, including collections and stakeholder follow-ups</li><li>Monitoring, receipting, and reconciling incoming payments</li><li>Performing daily bank reconciliations and resolving discrepancies</li><li>Calculating revenue-based commissions and reconciling revenue streams</li><li>Managing refunds, inbox queries, and unallocated receipts</li><li>Reconciling AR subledger to the general ledger</li></ul> Month-End, Reporting & Finance Support <ul><li>Assist with month-end close, including reconciliations and reporting</li><li>Prepare AR reports (ageing, outstanding balances)</li><li>Support management reporting, analysis, and variance commentary</li><li>Provide ad hoc reporting for management and business units.</li></ul> Payroll exposure & Process improvements <ul><li>Assist with fortnightly payroll processing when required (training provided)</li><li>Exposure to superannuation, payroll tax, and multi-state compliance (training provided)</li><li>Contribute to system and process improvement initiatives.</li></ul> About You <ul><li>First experience as an Assistant Accountant/Strong background in Accounts Receivable, including reconciliations and collections and ready to step up into a broader role</li><li>Excellent communication skills and ability to manage stakeholders effectively</li><li>High attention to detail and strong analytical capability</li><li>CPA/CA qualified or working towards qualification preferred</li><li>Motivated to learn, grow, and contribute to a developing business</li></ul> What's in it for you? <ul><li>Hybrid working model and attractive salary package</li><li>High-visibility role reporting directly to the CFO</li><li>Exposure across reporting, month-end, AR, and payroll</li><li>Ability to contribute to process improvements and drive efficiency using AI tools</li><li>Supportive and collaborative finance team environment</li><li>Growing, profitable professional services organisation</li></ul> Interested? Don't hesitate to apply or for a confidential discussion, contact Yani Bormans via [email protected] Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006qNJd">06800-0013427377</a> This is a hybrid OR remote OR on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/WWFuaS5Cb3JtYW5zLjg4OTI5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-28T06:23:21Z

EUC Engineer (Software)

Liverpool, New South Wales
remote
Permanent placement
100000 - 110000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">THE COMPANYA global leader in warehouse, industrial equipment and logistics solutions.<ul><li>Over 1000+ employees with multiple offices.</li><li>5 days on-site in their Liverpool office.</li><li>Established, close-knit team with a flat structure.</li><li>Ownership over standard operating environment and endpoint management deployments.</li></ul> THE ROLEThe EUC Engineer (software) is responsible for maintaining and supporting the SOE and Endpoint tools (SSCM and Intune) for 1000+ Australian users.You'll keep employees' devices, systems and applications running smoothly across the business, including resolving escalated issues from the helpdesk. Responsibilities:<ul><li>Setting up new devices within the Standard operating environment (Windows).</li><li>Deliver modern endpoint deployment and management capabilities using Microsoft Intune and SCCM.</li><li>Package and deploy new software for end users.</li><li>Implement regular patching and updates for endpoints.</li><li>Resolve system issues escalated from the Help desk.</li></ul> YOUR PROFILEIdeal for an end user computing specialist competent with Intune and SCCM to maintain the firms standard operating environment.Suited to a humble and team-oriented individual, looking to join an established environment and specialize in endpoint management tools. The following is required:<ul><li>5 days a week in office (based in Liverpool).</li><li>Strong knowledge of Windows 10/11 OS.</li><li>Technical proficiency in Microsoft Endpoint technologies (SCCM and Intune).</li><li>Experience managing users, computers and policies through (Active directory, group policy, WSUS etc.)</li><li>Strong problem-solving skills and ability to troubleshoot issues.</li><li>Clear communicator, able to speak with non-technical staff and resolve issues under pressure.</li><li>Motivation to learn PowerShell scripting for automation.</li></ul> This is a full-time role located in Liverpool (on-site), offering $100,000 - $110,000 (plus super). *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.* Reference Number: 06800-0013421733 This is an on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjc4MzA3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-17T06:46:12Z

Advisor, Student Complaints

Ultimo, New South Wales
remote
Contract/Temporary
50 - 60 AUD / Hourly
Company: Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges. The role: <ul><li>Manage end-to-end complaints handling, including triage, investigation, resolution, and closure</li><li>Gather evidence and stakeholder input to assess and resolve complaints fairly and effectively</li><li>Maintain clear communication with students, providing updates and final outcomes</li><li>Apply sound judgement to manage complex or sensitive matters through to completion</li><li>Provide expert advice on complaints processes and support awareness across the organisation</li><li>Identify trends and contribute to continuous improvement of policies and processes</li><li>Support responses to external complaints and regulatory bodies</li><li>Ensure compliance with relevant regulations, policies, and governance requirements</li><li>Maintain accurate records, reporting, and case documentation</li><li>Contribute to projects and support broader governance or team initiatives</li></ul> About you: To be successful in this role, you will have:<ul><li>Strong communication skills with the ability to engage and influence stakeholders at all levels</li><li>Proactive and solutions-focused, with strong problem-solving and critical thinking ability</li><li>High attention to detail with sound judgement and the ability to manage competing priorities</li><li>Experience interpreting and applying policies, and conducting complaints investigations</li><li>Confident managing sensitive or complex situations, including conflict resolution</li><li>Highly organised with the ability to manage workflows and meet deadlines</li><li>Strong systems and reporting skills across standard office tools</li><li>Good understanding of complaints management frameworks and best practice</li><li>Relevant qualification or equivalent experience (legal or counselling background advantageous)</li></ul> What's on offer: <ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul> Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYhd">06800-0013428256</a> This is an hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjc2OTczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-29T02:01:14Z