<p><strong>The Role</strong></p><p> </p><p>We're seeking a curious and innovative Applications Support Analyst to support and optimize technology products for a leading real estate and investment management firm. You will play a key role in system roll-out, user support, ongoing product improvement, and collaboration with stakeholders to ensure business objectives are met. The offer a very generous 4 days a week, work from home and 1 day a week in the office. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide support for technology products and their users, including systems integrations and issue resolution.</li><li>Recommend improvements to current applications, participate in product testing, and assist with the deployment of new features.</li><li>Help create and deliver training programs for end users throughout the business.</li><li>Collaborate with business, software, and systems teams to align system capabilities with organizational goals.</li><li>Work with Business Analysts and other contributors to prioritize and drive development.</li><li>Communicate and escalate issues to relevant stakeholders, both internally and externally.</li><li>Investigate user challenges, identify sources, and resolve problems, documenting each step for future reference.</li><li>Support the roll-out of new applications and features by assisting with training and documentation.</li><li>Drive continuous product enhancement in partnership with the development team.</li><li>Ensure data integrity and compliance within all business applications.</li><li>Assist with user management and application configuration according to company policies.</li><li>Provide Tier 2 support via the firm's ticketing system, including creation of knowledge base content.</li><li>Collect feedback, analyse user requests, and spot trends to optimize processes and product features.</li><li>Engage with business units to increase adoption of digital products and best practices.</li><li>Develop and maintain supplementary training materials, including guides, FAQs, and quick tips.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or equivalent combination of education and experience.</li><li>Proficiency in Microsoft Office Suite and release documentation.</li><li>Troubleshooting and supporting MS Excel at a mid-high level</li><li>Understanding of general finance and accounting principles (compliance, invoicing, commission calculations).</li><li>Excellent written, oral, and presentation skills.</li><li>Strong attention to detail with the ability to manage multiple priorities.</li><li>Able to work independently and as part of a team, while demonstrating professionalism and sound business judgment.</li><li>Creative and solutions-oriented, with initiative to solve problems and recommend improvements.</li><li>Detail-oriented and thorough, ensuring smooth user onboarding and application integrity.</li><li>Knowledge of Agile methods and product development best practices.</li><li>Dynamics AX/365 experience (nice have)</li><li>SQL experience (nice have)</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/aGVucnkud29vLjMwMzg3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
