6 results for Customer Service in Warneet East, Victoria

Project Manager - Customer Service

Heatherton, Victoria
remote
Contract/Temporary
70 - 100 AUD / Hourly
The Company Our client is a large healthcare organisation providing a range of healthcare services across Melbourne.<ul><li>Lead an end-to-end review of client referral and onboarding processes across the organisation.</li><li>Map current-state processes, identify inefficiencies, duplication, and bottlenecks across the customer journey</li><li>Partner with the CEO and executive leadership team to design a streamlined, scalable customer service and onboarding model</li><li>Drive process improvement initiatives to enhance service delivery, turnaround times, and overall customer experience</li><li>Analyse data and workflows to identify opportunities for automation (including the use of appropriate artificial intelligence) and systems enhancements</li><li>Design clear roles, responsibilities and governance arrangements.</li><li>Work closely with frontline teams to understand pain points and embed new ways of working</li><li>Lead change management activities, ensuring buy-in and adoption across teams</li><li>Review and optimise team structure, roles, and responsibilities within the Customer Service function</li><li>Recommend and support implementation of technology solutions</li><li>Establish clear KPIs, service standards, and reporting frameworks to measure success</li><li>Develop documentation including process maps, SOPs, and training materials</li></ul> Transformation Roadmap and Implementation Planning<ul><li>Translate future-state process designs into a practical and achievable implementation plan.</li><li>Develop detailed recommendations, business cases and benefit realisation plans.</li><li>Prioritise initiatives according to impact, effort and risk.</li><li>Define milestones, deliverables, dependencies and resource requirements.</li><li>Establish performance measures and reporting frameworks (lead and lag indicators).</li><li>Identify quick wins alongside longer-term transformational opportunities.</li></ul> Key Requirements / Experience<ul><li>Recent proven experience leading and implementing similar projects</li><li>Experience in process improvement, transformation, or operational project roles</li><li>Background working in customer service environments, ideally within call centres or high-volume service operations</li><li>Strong track record of streamlining workflows and implementing efficiencies across multi-touchpoint teams</li><li>Experience with system implementation, automation, or digital transformation initiatives</li><li>Ability to analyse complex processes and translate them into simple, scalable solutions</li><li>Strong stakeholder engagement skills, with experience working closely with senior leaders</li><li>Demonstrated change management capability - bringing teams along the journey</li><li>Data-driven approach with the ability to measure impact and outcomes</li><li>Highly practical, hands-on approach with a focus on delivering real outcomes (not just strategy)</li></ul> Job Reference Number: 06830-0013458284CGBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4wNjE1Mi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-22T01:32:38Z

Business Analyst

Melbourne CBD, Victoria
remote
Permanent placement
110000 - 111000 AUD / Yearly
The CompanyJoin a dynamic organisation where the technology team is dedicated to supporting business units in achieving strategic goals centered on safety, customer service, growth, and innovation. We foster a collaborative and supportive work environment, leveraging modern technologies to drive efficiency and excellence across our operations.The Role As a Business Analyst, you will play a pivotal role in delivering projects aligned with strategic initiatives for growth and efficiency. Reporting to the Transformation Lead, you will be responsible for gathering and defining requirements, interpreting data, and identifying new process improvement opportunities. You will work across a variety of projects involving change management, business process improvements, and strategic transformations, ensuring successful implementation within agreed scopes and timeframes. Your ProfileYou are a seasoned Business Analysis practitioner with over five years of experience supporting end-to-end technology and business transformation projects. You possess advanced communication skills, with a proven ability to engage stakeholders at all levels, from frontline staff to executive leadership. You have a strong background in system integrations, API documentation, and data migrations, and you are proficient in translating organisational strategy into clear, measurable deliverables. What is required from you<ul><li>Collaborate with cross-functional teams to identify and document current and future state business requirements.</li><li>Facilitate workshops to produce requirements, epics, user stories, and acceptance criteria for platform replacements and transformation initiatives.</li><li>Develop comprehensive analyst artifacts, including ROI calculations and the prioritisation of change benefits.</li><li>Define business metrics and benefit measures in coordination with Project Managers and Finance teams.</li><li>Document technical dependencies, including integration requirements, APIs, data migrations, and cyber security/privacy controls.</li><li>Support RFP/RFI processes, evaluating vendor demonstrations and contributing to reference-check criteria.</li><li>Create essential documentation, such as work instructions, user guides, and transition-to-support materials for knowledge transfer.</li><li>Contribute to governance, including reporting, Steering Committee papers, and post-implementation reviews.</li><li>Conduct gap analysis to identify issues and propose effective process re-engineering solutions.</li></ul> What We Offer<ul><li>High-impact role in a fast-growing Automotive Services Organisation</li><li>Flexible/hybrid/remote working arrangements</li><li>Professional development and growth opportunities</li></ul> Reference Number: 06810-0013444825 - PJ<h4>This is a hybrid position.</h4>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjE3OTgzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-28T04:06:57Z

Facilities Coordinator

Ringwood, Victoria
remote
Contract/Temporary
36 - 37 AUD / Hourly
The CompanyRobert Half are proud to be partnering with a proud Australian not-for-profit that's helped over one million people kick start amazing careers! The RoleAs Facilities Coordinator, you will play a key role in supporting the effective operation of our clients national property portfolio. Reporting to the Property & Facilities Manager, you will be the first point of contact for facilities enquiries, coordinating maintenance, service providers, and property administration to ensure our offices operate efficiently across Australia.Duties and responsibilities:<ul><li>Coordinate and prepare lease renewal documentation across a portfolio of approximately 75 properties, with 25-30 renewals due in the coming period.</li><li>Liaise with real estate agents and property stakeholders to facilitate lease and property administration activities.</li><li>Organise and maintain compliance, lease, and facilities documentation.</li><li>Update and maintain property registers, spreadsheets, and records.</li><li>Manage facilities administration, including maintenance paperwork and documentation.</li><li>Monitor and respond to enquiries within the facilities inbox.</li><li>Ensure all required documentation is completed accurately and on time, asking the right questions to obtain necessary information.</li></ul> Your ProfileTo be successful in this role, you will have the following:<ul><li>Previous experience in a facilities, property or lease administration/coordination role.</li><li>Strong administrative and organisational skills with excellent attention to detail.</li><li>Professional communication skills and a customer-service-focused approach.</li><li>Ability to manage multiple tasks and deadlines in a fast-paced environment.</li><li>Mature, proactive, and able to work independently while supporting a broader team.</li><li>Confident using Microsoft Office, particularly Excel, and maintaining accurate records.</li></ul> Apply TodayKeen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116 Reference Number: 06830-0013458309HT By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNTk1ODQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-22T07:17:17Z

Accounts Payable Officer | 10-month FTC

Richmond, Victoria
remote
Contract/Temporary
80000 - 80000 AUD / Yearly
The CompanyRobert Half is currently recruiting for an experienced Accounts Payable Officer to join a well-respected and highly regarded employer of choice in the construction sector, boasting an outstanding office location in Richmond, easily accessible by car or public transport.Reporting to the Financial Controller, as Accounts Payable Officer you'll be responsible for overseeing end to end Accounts Payable processes, as well as supporting the wider team with payroll administration, reconciliations, and general ledger accounting activities.This exciting opportunity is offered as an initial 10-month fixed term contract and will require a commencement of early June 2026. The successful candidate will need to be in the office 5 days a week The RoleReporting to the Financial Controller, you'll be responsible for:<ul><li>Manage the end-to-end invoice process, including receipting and verifying invoices, obtaining approvals, coding, processing, and recharging invoices</li><li>Actioning payment of all supplier and subcontractor invoices, including coordination of approvals and reporting.</li><li>Prepare and process vendor payments (weekly and monthly)</li><li>Reconcile supplier statements and resolve billing discrepancies</li><li>Process and monitor company credit card expenditure, ensuring timely and accurate reconciliations</li><li>Process staff reimbursements</li><li>Monitoring accounts inbox, responding to queries promptly and professionally</li><li>Ensure positive relationships are maintained with suppliers, subcontractors, and internal stakeholders</li></ul> Your Profile<ul><li>A minimum 2 years' experience in a high-volume transactional environment with a demonstrated ability to manage end to end accounts payable processes,</li><li>You will possess an intermediate level of Excel skills (pivot tables/ V-lookups), with an aptitude to learn new finance systems quickly.</li><li>Excellent communication skills, a customer service approach, and the ability to work to deadlines is also required.</li><li>You will need to be available to start of early June 2026</li></ul> What's on offer?<ul><li>An outstanding opportunity to make this role your own.</li><li>A business with an excellent reputation and forward-thinking outlook.</li><li>A fast-paced, dynamic role</li><li>Ongoing professional training and development.</li><li>A work environment where your initiative and innovation will be rewarded.</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013442911 - LSThis is a on-site position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bHVrZS5zdGV2ZW5zLjU3NzQ0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-24T22:17:18Z

Credit Manager - Short Term Temp

Heatherton, Victoria
remote
Contract/Temporary
55 - 60 AUD / Hourly
The Company Our client is a well-known brand in the Wholesale/Distribution space. Due to some internal changes, they are looking for an experienced Credit Manager to join on a temp basis ASAP - starting Monday 22nd June ideally.The RoleAs Credit Manager you will have responsibility for end to end Accounts Receivable. You will drive efficiencies that directly impact cash flow, profitability, and client trust.<ul><li>Lead the end-to-end credit function, including credit risk assessment, approvals, and ongoing account reviews</li><li>Manage AR performance to optimise cash flow, reduce DSO, and minimise bad debt exposure</li><li>Oversee collections strategy, ensuring a proactive and customer-focused approach to resolving overdue accounts</li><li>Partner with Sales and Finance to align credit policies with commercial objectives and support revenue growth</li><li>Take ownership of customer rebates, including tracking, reconciliation, accruals, and dispute resolution</li></ul>Your Profile<ul><li>Experience within the Wholesale/Distribution industry would be highly regarded</li><li>Intermediate (or above) IT skills, high numeric ability and data accuracy.</li><li>Netsuite/Pronto experience would be idea</li></ul> What's on Offer <ul><li>Work in a supportive and collaborative environment with an amazing company</li><li>Convenient South-East location with parking nearby, hybrid working arrangements.</li></ul> Job Reference Number: 06830-0013456228CG By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS40OTU4Ny4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-17T05:23:14Z

Human Resources (HR) Manager

South Yarra, Victoria
remote
Contract/Temporary
64 - 68 AUD / Hourly
The CompanyOur client is a well-established Australian retail organisation with a strong national footprint and a passionate customer-focused workforce. Following a period of growth and organisational evolution, they are seeking an experienced HR Manager to support in the interim whilst they hire a long-term resource. The RoleReporting directly to the CEO, you will lead the people function across a national workforce, providing both operational & strategic HR support.Supported by a Talent Acquisition & HR Advisor, this is a hands-on role where you will assist across the employee lifecycle, coach and develop leaders, manage pre-payroll activities and for a longer-term resource, drive initiatives focused on engagement, performance and capability uplift.This opportunity is available on either a temporary assignment for approximately 2 months with potential to extend, or for the right candidate it has the potential to convert permanent. They operate Monday-Friday, 38 hour week, 100% office based. Duties<ul><li>Manage employee relations matters, providing advice and guidance on investigations, performance management, disciplinary processes and conflict resolution.</li><li>Oversee performance management frameworks, talent development and succession planning activities.</li><li>Maintain and continuously improve HR policies, procedures and systems.</li><li>Support payroll processes through pre-payroll review activities, ensuring accuracy of leave payments and employment-related changes.</li><li>Coach, mentor and support the Talent Acquisition & HR Advisor, contributing to the growth and capability of the HR function.</li></ul> Your Profile<ul><li>Previous experience in a similar hands on HR Manager or standalone senior HR role - essential</li><li>Previous experience in retail, or a similar fast-paced industry - essential</li><li>Previous experience with pre-payroll - highly desirable</li><li>Previous experience with Employment Hero - highly desirable</li><li>Be immediately available to start!</li></ul> Perks & Benefits<ul><li>Be part of a growing and evolving business with exciting transformation initiatives underway</li><li>Staff discounts and employee incentives</li><li>Potential opportunity for long-term permanency</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number:06810-0013449300By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuNDM5NjUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-04T04:07:17Z