<p><strong>The Company</strong></p><p>Our client is an established leader in their industry who are looking for someone to join their team initially on a two month contract. You will be providing first level support to end users.</p><p> </p><p><strong>The Role</strong></p><p>As a Helpdesk Support Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you provide a professional approach that customers will remember you for.</p><p> </p><p><strong>Your Skills & Experience</strong></p><ul><li>Experience with dealing with end users</li><li>Experience within a corporate environment</li><li>Ability to deal with high volume tickets</li><li>Ability to problem solve and learn on the job</li><li>Exceptional communication skills</li></ul><p> </p><p><strong>About you</strong></p><p>You are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for.</p><p> </p><p><strong>What's on offer?</strong></p><p>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</p><p> </p><p><strong>Apply Now</strong></p><p>Please submit your resume to be considered for this role. </p><p> </p><p><strong>Job Ref: 06810-0013389891AS</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMTUxMzAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is an exciting time to join a high-growth infrastructure business based in Melbourne's Southeast. Backed by strong investment and experiencing heavy M&A activity, the organisation is scaling rapidly and evolving its systems, reporting, and commercial capability.</p><p>The business is focused on building best-practice reporting, strengthening data integrity, and enhancing board-level visibility across operations, sales, and finance. Microsoft Dynamics 365 (MD365) sits at the core of its ERP ecosystem, with a clear mandate to drive automation and smarter insights across the group.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong><br /> Reporting into senior finance leadership, this role owns the weekly operational dashboard, state-level utilisation reporting, and daily cashflow model, while progressively automating manual reporting processes.</p><p>You will play a critical role in transforming ERP data into clear, reliable, board-ready metrics that support decision-making across operations, sales, and finance.</p><p> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p>Weekly & Monthly Reporting</p><ul><li>Produce weekly dashboards</li><li>Consolidate metrics into board packs</li><li>Prepare regular weekly, monthly, and ad‑hoc reports for leadership and operational teams.</li><li>Provide insights to support business decisions, process redesign, and transformation initiatives</li></ul><p>Automation & Process Improvement</p><ul><li>Transition manual Excel processes into Power BI dashboards or automated data workflows.</li><li>Review recurring reports and identify opportunities for streamlining.</li><li>Improve data accuracy and reduce manual intervention across reporting cycles.</li></ul><p>Financial Modelling & Cashflow</p><ul><li>Own and maintain the daily cashflow model.</li><li>Support and update 3-way models.</li><li>Provide insights to support budgeting, forecasting, and commercial decision-making.</li></ul><p>Operational & Labour Analytics</p><ul><li>Analyse overtime, service worker productivity, and utilisation trends.</li><li>Identify inefficiencies and provide data-driven recommendations.</li><li>Support payroll audit processes and validate workforce data integrity.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Work closely with Finance, IT, HR, and Operations to ensure consistent metrics.</li><li>Deliver timely, accurate insights to senior leadership and the board.</li><li>Contribute to PE-style diligence processes and growth reporting initiatives.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a commercially minded reporting or FP&A professional who thrives in a fast-paced, evolving environment.</p><p>Experience</p><ul><li>CPA/CA qualifications desired </li><li>3-5 years' experience in reporting, FP&A, business analysis, or operational analytics.</li><li>Experience working with ERP systems (MD365 highly regarded).</li><li>Background in labour-intensive or services environments advantageous, Multiple EBA's, large cost is labour.</li><li>Comfortable handling large datasets and high-frequency weekly reporting cycles.</li></ul><p>Technical Skills</p><ul><li>Advanced Excel (pivot tables, Power Query, modelling, automation).</li><li>Power BI experience (or strong desire to develop capability).</li><li>Strong data validation, reconciliation, and analytical skills.</li></ul><p>Attributes</p><ul><li>High attention to detail with strong data hygiene discipline.</li><li>Comfortable managing repetitive weekly cycles while driving automation.</li><li>Able to translate complex data into clear insights for non-technical stakeholders.</li><li>Curious, proactive, and keen to deepen financial modelling capability.</li><li>Energised by a growth-focused environment with shifting priorities.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em><em>06830-0013393638</em></p><h4><strong>This is an </strong>on-site <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aXNvYmVsLnR1cm5lci4zMjA5MC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
