<table width="680"><tbody><tr><td width="507"><p><strong>About the Role</strong></p><p><br /> We are seeking an experienced Business Analyst to join a major software implementation and consolidation program. This role will play a critical part in analysing current systems and processes, defining future-state requirements, and supporting the successful delivery of a new consolidated platform.</p><p> </p><p>Working closely with Project Managers, Developers, and the external software vendor, you will act as the key bridge between business stakeholders and the technical delivery teams. You will ensure requirements are clearly defined, understood, and translated into effective solutions that meet business needs.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyse, and document business and functional requirements across multiple stakeholder groups</li><li>Facilitate workshops and stakeholder interviews to understand current-state processes and identify improvement opportunities</li><li>Translate business needs into clear user stories, functional specifications, and process documentation</li><li>Work closely with Project Managers to support planning, scope management, and delivery milestones</li><li>Collaborate with developers and the vendor to clarify requirements and ensure alignment with the solution design</li><li>Support solution configuration, integration discussions, and data migration activities</li><li>Assist with test planning, user acceptance testing (UAT), and validation of delivered functionality</li><li>Help drive business process standardisation as part of the system consolidation</li><li>Provide ongoing communication and updates to stakeholders throughout the program lifecycle</li></ul><p><strong> </strong></p><p><strong>Key Skills & Experience</strong></p><ul><li>Proven experience as a Business Analyst working on software implementation or transformation programs</li><li>Strong experience gathering and documenting requirements (BRDs, user stories, process maps)</li><li>Experience working in cross-functional project teams including project managers, developers, and external vendors</li><li>Strong stakeholder engagement and facilitation skills</li><li>Experience supporting system consolidation, migration, or large-scale platform implementations</li><li>Familiarity with Agile, Waterfall, or hybrid delivery environments</li><li>Strong analytical thinking and problem-solving capability</li><li>Excellent written and verbal communication skills</li></ul><p><strong> </strong></p><p><strong>Desirable</strong></p><ul><li>Experience with enterprise systems within the Financial Services domain</li><li>Specific expertise around Loan Origination, Credit, Mortgages, Internet banking</li><li>Experience supporting testing, UAT coordination, or change management activities</li></ul><p><strong> </strong></p><p><strong>Why Join Us</strong></p><ul><li>Work on a high-impact transformation program</li><li>Collaborate with experienced project and technology teams</li><li>Opportunity to shape future-state systems and business processes</li><li>Flexible working arrangements</li></ul><p> </p><p>This role is 5 days in office.</p><p> </p><p><em>Reference Number: </em>06800-0013399774</p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjkxMTA5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>We're seeking a <strong>Lead Business Analyst </strong>to help build an emerging business analysis capability, while playing a pivotal role in driving governance of strategic initiatives and solving complex business problems.</p><p>This role involves leading and mentoring a small team of Business Analysts and Project Coordinators, providing hands-on delivery, and influencing outcomes across strategic programs.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead a team of Business Analysts and Project Coordinators supporting strategic M&A, regulatory, IT, and transformation programs.</li><li>Assist in developing, implementing, and evolving the Strategic Project Portfolio.</li><li>Partner with senior leaders to ensure portfolio governance and alignment with corporate priorities.</li><li>Collaborate with the executive office to align project delivery and resource allocation with strategic initiatives.</li><li>Provide thought leadership and set the standard for business and portfolio analysis, identifying risks, resolving issues, and scoping work to deliver results.</li><li>Oversee or deliver gap analyses, scoping studies, business cases, requirements documentation, and other artefacts supporting key decisions.</li><li>Take ownership of tasks and ensure successful delivery.</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Proven experience as a Lead or Senior Business Analyst</li><li>Strong consultancy and M&A experience, ideally in a Tier 1 consulting environment.</li><li>Ability to advise, influence, and collaborate with senior leaders and cross-functional teams in hybrid environments.</li><li>Excellent problem-solving skills and strategic thinking.</li><li>Exceptional stakeholder engagement and executive communication skills</li><li>Strong understanding of business analysis methodologies, operating models, and delivery frameworks</li></ul><p> </p><p><strong>Why Join Us</strong></p><ul><li>Be part of a transformative initiative shaping the Business Analysis capability across major strategic programs</li><li>Work closely with senior leadership on high-impact initiatives including transformation and M&A</li><li>Opportunities for career growth through learning, development, and a culture that rewards innovation and excellence.</li></ul><p> </p><p>Reference Number: (06800-0013400696)</p><p> </p><p> This is a hybrid role. </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZGF2aWQuc215dGhlLjEyMzk2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>Compliance Analyst (Mandarin Speaking) - Financial Services</strong></p><p>We're partnering with a fast-growing, globally recognised financial services firm to hire a Compliance Analyst to join their high-performing team in Sydney.</p><p>This is a fantastic opportunity for someone with experience in CFD/FX trading environments who is looking to deepen their compliance expertise within a dynamic, international business.</p><p><strong>The Role</strong></p><p>You'll play a key role in supporting the firm's compliance framework across trading operations, working closely with internal stakeholders across multiple jurisdictions.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Monitoring and reviewing compliance with regulatory obligations in a CFD/FX environment</li><li>Supporting the implementation and maintenance of policies, procedures, and controls</li><li>Assisting with regulatory reporting and internal compliance reviews</li><li>Providing compliance guidance to front office and operational teams</li><li>Liaising with Mandarin-speaking stakeholders, including clients and offshore teams</li><li>Supporting AML/CTF processes (transaction monitoring, KYC reviews, escalations)</li></ul><p><strong>About You</strong></p><ul><li>2-5 years' experience in a compliance role within financial services</li><li>Strong knowledge of <strong>CFD and/or FX trading products (essential)</strong></li><li>Fluent in <strong>Mandarin and English</strong> (spoken and written)</li><li>Exposure to <strong>AML/CTF obligations</strong> (even if not your core focus)</li><li>Understanding of Australian financial services regulations (ASIC exposure beneficial)</li><li>Strong attention to detail and ability to work in a fast-paced environment</li></ul></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFjay5oYXNsYW0uNTMyMzEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Pricing Data Analyst</strong></p><p><strong>Permanent | Full-Time | Sydney CBD (Hybrid - 3 days in office)</strong><br /> <strong>Salary: Competitive, depending on experience (1-4 years)</strong></p><p>An exciting opportunity has arisen for a commercially minded <strong>Pricing Data Analyst</strong> to join a growing organisation within the automotive and vehicle repair industry.</p><p>This is a high-impact role supporting pricing strategy, commercial performance, and business growth. You will work closely with senior stakeholders across Pricing, Sales, and Commercial teams, helping shape data-driven decisions that directly influence revenue and margin outcomes.</p><p> </p><p><strong>The Opportunity</strong></p><p>You will be responsible for maintaining pricing data integrity, delivering insights, and developing models that support commercial initiatives and business expansion.</p><p> </p><p><strong>Key responsibilities include:</strong></p><ul><li>Maintain and manage pricing datasets, ensuring accuracy and consistency across systems</li><li>Conduct margin analysis, rate reviews, competitor benchmarking, and price sensitivity analysis</li><li>Develop pricing models to support product launches and pricing adjustments</li><li>Deliver dashboards, KPIs, and performance reporting using Excel, SQL, and Power BI</li><li>Analyse revenue, margin, volume, and customer behaviour trends</li><li>Provide actionable commercial insights and recommendations</li><li>Drive continuous improvement across pricing analytics, automation, and reporting processes</li></ul><p> </p><p><strong>About You</strong></p><p>We are seeking someone with 1-4 years' experience in pricing, commercial analytics, or data analytics who is technically strong and commercially curious.</p><p>You will bring:</p><ul><li>Bachelor's degree in Data Analytics, Statistics, Economics, Finance, Mathematics, or a related discipline</li><li>Strong analytical capability with the ability to translate data into commercial insights</li><li>Advanced Excel skills (complex formulas, modelling, pivot tables, dashboards, Power Query; VBA/macros advantageous)</li><li>Proven experience writing SQL queries and building Power BI dashboards from scratch</li><li>Experience in pricing modelling, forecasting, or regression analysis (highly desirable)</li><li>Strong stakeholder communication skills with confidence presenting to non-technical audiences</li><li>High attention to detail and ability to manage multiple priorities in a fast-paced environment</li></ul><p>Motor, vehicle, financial services, or related industry exposure will be highly regarded but not essential.</p><p> </p><p><strong>Why Apply?</strong></p><ul><li>Growing and evolving business with strong future opportunities</li><li>Exposure to end-to-end pricing methodologies and commercial strategy</li><li>High visibility role working closely with senior stakeholders</li><li>Hybrid flexibility (3 days per week in Sydney CBD office)</li></ul><p>If you are interested in learning more, please apply via SEEK or reach out for a confidential discussion.</p><p>For further information, please contact <strong>Brad Rosser at Robert Half</strong> at <strong>[email protected]</strong>.</p><p> </p><p>Reference Number: <strong>06800-0013378782</strong></p><p>This is a hybrid on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QnJhZC5Sb3NzZXIuMTcyMTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client is seeking a highly technical, delivery-focused Data Analyst to own and evolve their core analytics capability.</p><p>This is a fantastic opportunity for someone who thrives in retail environments and enjoys engaging with senior business stakeholders to drive data-led decisions.</p><p>This is a hands-on role centred on Snowflake, advanced SQL engineering, and enterprise-level Tableau development and server administration.</p><p>You'll partner directly with senior leadership to deliver scalable data models, executive dashboards, and actionable commercial insights across sales, customer, and operational performance.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build and optimise scalable Snowflake data models.</li><li>Write high-performance, production-grade SQL (complex joins, transformations, performance tuning).</li><li>Automate and streamline reporting pipelines.</li><li>Develop and enhance executive-level Tableau dashboards.</li><li>Administer Tableau Server.</li><li>Partner with commercial leaders to deliver actionable insights.</li><li>Translate business requirements into sustainable data solutions.</li></ul><p> </p><p><strong>About You</strong></p><p>You are technically strong, commercially minded, and comfortable engaging senior stakeholders.</p><p> </p><p><strong>Required Experience:</strong></p><ul><li>Strong hands-on Snowflake expertise.</li><li>Advanced SQL capability (complex transformations, optimisation, performance tuning).</li><li>Proven Tableau dashboard development experience.</li><li>Tableau Server administration experience.</li><li>Experience delivering reporting within commercial, retail, or sales-driven environments.</li><li>Confidence working with senior leadership.</li><li>Ability to work independently and effectively within a team environment.</li></ul><p> </p><p>The client offers 3 days in office / 2 days from home hybrid working model.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/QnJlbmRhbi5jaGFuZGVyLjU1ODA4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>About the Role</strong></p><p>We are seeking an experienced Business Analysis Manager to lead and mature our Business Analysis capability across a portfolio of strategic initiatives. This role will manage a team of 10+ Business Analysts, drive improvements in project delivery back to the business, and establish stronger governance, visibility, and delivery standards across programs.</p><p>You will play a critical leadership role partnering with senior stakeholders, program directors, and technology teams to ensure business initiatives are delivered with clear requirements, strong governance, and measurable outcomes.</p><p>This role is ideally suited to someone who began their career in consulting and has since moved into industry, bringing strong structured thinking, stakeholder management, and delivery discipline.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of 10+ Business Analysts across multiple programs and projects</li><li>Improve project delivery outcomes by uplifting business analysis practices, frameworks, and standards</li><li>Establish stronger governance, documentation standards, and delivery processes across the BA function</li><li>Improve visibility and reporting of project progress, risks, dependencies, and outcomes to senior stakeholders</li><li>Partner closely with Program Managers, Project Managers, and Technology teams to ensure requirements are clear, traceable, and aligned to business objectives</li><li>Support and lead strategic initiatives, including M&A integrations, operating model changes, and transformation programs</li><li>Drive consistent BA methodologies, tooling, and best practices across the organisation</li><li>Act as a trusted advisor to senior leadership on business requirements, process improvement, and delivery strategy</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Proven experience leading and managing a team of 10+ Business Analysts</li><li>Strong track record improving project delivery capability and BA maturity within an organisation</li><li>Experience establishing governance frameworks, reporting standards, and delivery processes</li><li>Prior experience working on M&A integrations, strategic transformation, or large-scale programs</li><li>Background in top-tier or mid-tier consulting (highly desirable and strongly preferred)</li><li>Exceptional stakeholder engagement and executive communication skills</li><li>Strong understanding of business analysis methodologies, operating models, and delivery frameworks</li><li>Experience working across business and technology teams</li></ul><p> </p><p><strong>Why Join Us</strong></p><ul><li>Lead and shape the Business Analysis capability across major strategic programs</li><li>Influence organisation-wide delivery standards and governance</li><li>Work closely with senior leadership on high-impact initiatives including transformation and M&A</li><li>Opportunity to build and develop a high-performing BA practice</li></ul><p> </p><p><em>Reference Number: </em><strong>06800-0013400698</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjMyMzkxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>Role Overview</strong></p><p><em>Seeking a Finance Systems Analyst to support and enhance the financial systems environment, focusing on system stability, efficiency, and continuous improvement.</em></p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain and optimise financial systems, with a particular emphasis on Workday Financials and integrations across the broader business landscape.</li><li>Drive automation and continuous improvement of finance processes, identifying opportunities to streamline workflows and leverage new system features to ensure efficiency.</li><li>Provide technical and functional support to finance users, acting as a key liaison for troubleshooting and issue resolution.</li><li>Collaborate with internal teams (Finance, IT, HR) and external vendors to deliver system enhancements.</li><li>Support month-end, quarter-end, and year-end close activities by ensuring data accuracy and system stability.</li><li>Assist with reporting and analytics, including dashboard development and data validation.</li><li>Ensure compliance with governance, audit, and control procedures through robust documentation and process adherence.</li><li>Participate in system administration tasks such as configuration, integration monitoring, security management, and change testing.</li><li>Facilitate communication, training, and adoption of system changes across regions and business units.</li></ul><p> </p><p><strong>Key Skills & Experience</strong></p><ul><li>Workday Financials Experience</li><li><em>This role requires someone immediately available to hit the ground running</em></li><li><em>Minimum 2 years' experience working with Finance Systems</em></li><li><em>Strong communication skills and excellent relationship management</em></li><li><em>Demonstrated ability to provide key analytical insights to inform decision making and enhance performance </em></li></ul><p> </p><p>Reference Number: (<a href="https://rh--c.vf.force.com/a1GVT000006Fse9">06800-0013389944</a>)</p><p> </p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/b2xpdmlhLmdyb3V0LjU4OTUyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>A growing, yet established firm providing essential services across motor vehicles industry.</p><ul><li>Over 100+ employees with multiple offices.</li><li>5 days on-site in their Homebush office.</li><li>Newly created role!</li><li>Flat structure and collaborative team with Internal career pathway available.</li><li>Training provided on their In-house built CRM!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>This is a newly created role as a Technical Support Analyst to provide support across desktop/software issues for internal staff.</p><p>You'll be trained up by the developers and infrastructure team to troubleshoot typical issues across their in-house built CRM and hardware.</p><p> </p><p><strong><span style="text-decoration: underline;">Responsibilities:</span></strong></p><ul><li>Serve as the 1<sup>st</sup> P.O.C. for all internal IT issues across their offices.</li><li>Manage the queue through their ticketing system.</li><li>Assist in installation, configuration and usability of Windows desktop hardware/software and peripherals.</li><li>Troubleshooting issues across their in-house built CRM and M365 applications.</li><li>Engaging with senior staff and being able to resolve technical issues efficiently under pressure.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p>Ideal for a competent Technical Support Analyst with clear communication skills to communicate with internal staff.</p><p>Suited to a fast learner, looking to work in a dynamic team with specific training and a long-term career pathway available.</p><p> </p><p><strong><span style="text-decoration: underline;">The following is required:</span></strong></p><ul><li>5 days a week in office (based in Homebush).</li><li>6-36 months technical support experience troubleshooting hardware/software issues.</li><li>Clear communicator, able to speak with Senior staff and resolve issues under pressure.</li><li>Approachable, customer focused personality who wants to help others.</li><li>Motivated mindset to learn the in-house CRM from developers.</li></ul><p> </p><p><strong>This is a full-time role located in Homebush (on-site), offering $70,000 - $80,000 (plus super).</strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.*</em></strong></p><p>Reference Number: (06800-0013404155)</p><p>This is an <strong>on-site</strong> position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjA1MjU4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>COMPANY PROFILE: </strong></p><p>This mid-sized company employs delivers critical services to the automotive and insurance industry.</p><ul><li>100+ staff in Australia across 2 offices.</li><li>In-house developed CRM solution (full training provided)</li><li>Newly created role due to growth.</li><li>Internal career path available (e.g. into Software Development)</li><li>A flat team structure where you can be involved in many different areas.</li><li>Work with a motivated, competent, friendly, and collaborative team.</li></ul><p> </p><p><strong>ROLE SNAPSHOT </strong></p><p>Newly created IT Support Analyst position responsible for level 1 technical support & troubleshooting for the company's in-house developed CRM solution + internal users' desktop hardware/software issues.</p><p>Working closely with the in-house Development & Infrastructure teams, you'll support both internal users and occasionally external customers.</p><p>Full time in office role.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Primary responsibility is to provide 1st line IT helpdesk support for IT issues & service requests for both internal and external users.</li><li><em>CRM System Support</em> - for the in-house developed CRM system</li><li><em>Testing & Release Support</em> - assist with UAT and post-release monitoring</li><li><em>Desktop Hardware/Software Support</em> - Microsoft 365, Outlook, Windows 11, workstation/laptop set up/support</li><li><em>Endpoint Security & Vulnerability Remediation</em> - basic remediation activities, applying patches, support endpoint protection & security monitoring, follow access & device management policies, escalate security incidents etc.</li><li>Mange tickets through the ticketing system.</li></ul><p> </p><p><strong>REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </strong></p><p>Suitable for an aspiring IT Support professional with proven technical IT Customer Support experience triaging, troubleshoot and resolving software and/or hardware related issues.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>12-24 months IT Support experience - triage & troubleshooting software and/or hardware related issues. </li><li>Strengths in communication - strong comprehension capable of translating technical concepts into a clear and easy-to-understand manner.</li><li>Strong customer service abilities - focus on 'the customer' and who can confidently and professionally interact with staff at all levels in a business.</li><li>Motivated and smart who is not afraid to ask questions to build understanding.</li><li>Friendly and approachable personality who loves interacting with and helping users.</li><li>Able to operate in a flat team structure and be flexible/adaptable.</li><li><span style="text-decoration: underline;">Comfortable being full time in the office.</span></li></ul><p> </p><p><strong>This is a full-time permanent role located near Homebush (full time in office) and is offering $75,000 - $80,000 +super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted. </em></strong></p><p> </p><p>Reference Number: 06800-0013398114</p><p> </p><p>This is an on-site position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjcyNjY5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>COMPANY PROFILE: </strong></p><p>This successful Australian company employs 400+ staff nationally and has helped 10,000+ everyday Australian's achieve their dreams.</p><ul><li>Join a friendly, motivated and welcoming IT team who are delivering great outcomes for end users!</li><li>Full time in office role located in North West Sydney with free onsite parking.</li><li>Involvement in BAU support and projects.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>ROLE SNAPSHOT:</strong></p><p>Senior Application Support Analyst role to support internal users across several core business applications (all vendor based).</p><p>You'll act as a key liaison with vendors (escalations/improvements) and support business improvement through data analysis and reporting.</p><p>Team-based role involving considerable collaboration, problem solving, and end-user interaction.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Act as the first point of contact for all core business applications issues.</li><li>Investigate, analyse, and diagnose application-related issues to identify root causes and troubleshoot through to resolution.</li><li>Act as the key point of contact with application vendors for escalated issues and system enhancements.</li><li>Monitor and troubleshoot application and database performance (MS SQL).</li><li>Write and optimise SQL queries for reporting and troubleshooting.</li><li>Develop and modify reports using Crystal Reports, SSRS and MS Access.</li><li>End user training.</li><li>Assist in testing, deployment, and support of new applications/upgrades.</li><li>Ensure IT security and integrity is maintained across all applications.</li><li>Provide after-hours support as required.</li><li>Maintain up-to-date documentation</li><li><span style="text-decoration: underline;">Hybrid working</span></li></ul><p> </p><p> </p><p><strong>REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </strong></p><p>Suitable for an Application Support professional with proven experience triaging, troubleshooting and resolving software-related issues.</p><p>Competent experience with MS SQL Server (writing queries and SSRS reporting) skills are required.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven Application/Software Support experience with the triage & troubleshooting of software-related issues.</li><li>5+ years MS SQL Server experience, troubleshooting/writing SQL queries and writing and/or modifying SQL reports.</li><li>Demonstrate good knowledge of MS SQL databases - data locations, structure, interactions etc.</li><li>Windows Server experience is beneficial.</li><li><span style="text-decoration: underline;">Personality & attitude</span> - proactive with a good sense of accountability capable of working independently and self-management to proactively find solutions to problems, yet not afraid to ask questions and collaborate with others.</li><li>Friendly and approachable with excellent communication skills who wants to pursue a career in application/software support.</li></ul><p> </p><p><strong>This is a full-time permanent role located in North West Sydney with free parking (<span style="text-decoration: underline;">hybrid working</span>) and is offering $115,000 - $125,000+super - depending on experience.</strong></p><p> </p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: 06800-0013364592</em></p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMyOTg2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>THE COMPANY: </strong></p><p>This global software company operates in the Financial Trading space, developing innovative solutions used by the world's leading global exchanges, financial traders, and brokers.</p><ul><li>Successful global company with a flat structure and a supportive culture focusing on curiosity, creativity, accountability, and hard work. </li><li>Significant professional development, training, and learning opportunities.</li><li>Work alongside a knowledgeable, motivated, committed, and collaborative team.</li><li>Hybrid working.</li></ul><p> </p><p><strong>ROLE SNAPSHOT: </strong></p><p>As the Junior Application Support Analyst, you be providing technical support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions.</p><p>Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</p><p>Product specific training is provided.</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 technical support to electronic trading clients and their execution systems.</li><li>Monitor & troubleshoot trades in real-time electronic trading systems.</li><li>Involvement in supporting all aspects of the trading system.</li><li>Investigation of system logs.</li><li>Daily system availability and functionality testing (server health checks, order testing etc).</li><li>Troubleshoot network connectivity. </li><li>Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</li><li>Work with a global team in in a follow-the-sun model</li><li>Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</li></ul><p> </p><p><strong>REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </strong></p><p>Suitable for an aspiring Application Support professional with 12 months + technical support experience and demonstrated knowledge/interest of financial trading / financial markets.</p><p>Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </p><p>Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>1-3 years Technical IT Support experience.</li><li>Demonstrated interest and knowledge in financial trading (e.g. Derivatives, Equities, Futures, Options etc).</li><li>Linux command line knowledge / skills</li><li>Python, Bash and/or SQL scripting skills are beneficial.</li><li>Logical troubleshooting skills.</li><li><strong>Demonstrated attitude & personal qualities</strong>: naturally curious/inquisitive who is intelligent and is eager to learn (enjoys labs and tinkering); possesses an 'I'll figure it out' mentality to problem solving; exceptional people, communication and customer service skills; collaborative team player.</li><li>Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path.</li></ul><p> </p><p><strong>This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $80,000 - $100,000 (plus super) + bonus - depending on experience. </strong></p><p> </p><p><strong><em>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: 06800-0013341279</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjA5NTg4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
