<p><strong>The Role:<br /><br /> </strong>This is a senior, hands-on IT support role combining L2/L3 escalations with regular on-site field support across Southeast Queensland. You'll act as a trusted escalation point within the IT team, resolving complex issues, supporting end users both remotely and on site, and working closely with IT leadership to keep operations running smoothly. <strong><br /> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced (Level 2/3) technical support, both remotely and on-site, for IT issues and escalations</li><li>Mentor and guide IT support staff, assisting with ticket resolution and promoting best practices</li><li>Manage user accounts and ensure correct onboarding/offboarding procedures</li><li>Maintain hardware inventory, coordinate orders, and organize e-waste disposal</li><li>Log and track support requests, resolving software, hardware, and network issues</li><li>Create and update documentation and knowledge base materials for IT support processes</li><li>Assist with training sessions and real-world scenario simulations for ongoing staff development</li><li>Liaise with senior IT teams for advanced troubleshooting and issue resolution</li><li>Duties may vary as required to support evolving IT operations</li></ul><p><strong>Requirements: </strong></p><ul><li>Bachelor's degree in IT (preferred), with 6+ years' IT support experience for large user groups.</li><li>Strong technical proficiency with Windows, Entra AD, Office 365 Admin, Intune, hardware, and networking; Azure experience desirable.</li><li>Experience supporting enterprise phone systems and using ticketing systems (e.g., ServiceNow, ConnectWise, Xurrent).</li><li>Excellent customer service skills (in-person and phone), with strong troubleshooting and problem-solving abilities.</li><li>roven stakeholder engagement, and ability to work independently</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjI4NjExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half is partnering with a well-established Australian organisation that is looking to add an IT Support Officer to its in-house technology team.</p><p><strong>The Role:</strong></p><p>In this role, you'll be the go-to person for day-to-day IT assistance, helping staff with hardware, software, and basic network issues to ensure everything runs efficiently. It's a great opportunity for someone with strong Level 1-2 support experience who enjoys troubleshooting, learning new skills, and working in a friendly, collaborative environment that encourages development and career progression.</p><p><strong>Responsibilities:</strong></p><ul><li>Deliver first-line IT assistance across desktops, laptops, printers, mobiles, and business applications</li><li>Diagnose and resolve issues related to hardware, software, and network connectivity</li><li>Administer user accounts and access rights in Active Directory, Exchange, and Microsoft 365</li><li>Record and update tickets, notes, and documentation accurately in the helpdesk system</li><li>Help with setting up, configuring, and maintaining IT equipment</li><li>Contribute to - and learn from - infrastructure-focused projects</li></ul><p><strong>Requirements: </strong></p><ul><li>1+ years' experience in IT support (Level 1-2)</li><li>1+ years' experience supporting networks, telephony, and mobile technologies</li><li>Strong understanding of Windows 10/11, AD, DNS, DHCP, M365, and ITIL concepts</li><li>Excellent communication and problem-solving skills</li><li>Team-oriented with a proactive, can-do attitude</li></ul><p><strong>Benefits:</strong></p><ul><li>Australian-owned organisation with a strong national presence</li><li>Supportive leaders who focus on development and encourage internal progression</li><li>Tenured team offering mentorship and technical growth</li><li>Positive team culture with social events and real connections beyond the workplace</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Apply today using the link provided or contact <a href="mailto:[email protected]">[email protected]</a> for a confidential conversation.</p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjQwMTQ5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half has partnered with a leading Australian organisation within the agricultural industrial / supply chain sector is seeking an experienced Business Analyst to take ownership of a critical portfolio of enterprise applications supporting large-scale operational and commercial activities.</p><p><strong>Role Overview</strong></p><p>We are seeking an experienced Senior Business Analyst with strong UKG Time & Attendance expertise to support the delivery, optimisation, and ongoing improvement of workforce management solutions.</p><p>You will act as a trusted advisor to the business, partnering closely with HR, Payroll, Workforce Planning, and Technology teams to ensure UKG solutions align with business objectives, compliance requirements, and operational needs.</p><p>This role requires someone who is comfortable working at both a strategic and hands-on level, from discovery and solution design through to implementation and benefits realisation.</p><p><strong>Business Analysis & Discovery</strong></p><ul><li>Engage in end-to-end business analysis activities for UKG Time & Attendance initiatives</li><li>Plan and run discovery sessions to understand current-state processes, pain points, and future-state needs</li><li>Elicit, analyse, and validate business, functional, and non-functional requirements</li><li>Apply appropriate BA techniques including workshops, interviews, storyboarding, process modelling, and journey mapping</li></ul><p><strong>Requirements Definition & Management</strong></p><ul><li>Develop high-quality requirements artefacts including user stories, epics, use cases, process flows, business rules, and data definitions</li><li>Translate complex workforce management requirements (time capture, awards, overtime, leave, payroll interfaces) into clear, consumable documentation</li><li>Maintain requirements traceability from business objectives through to solution delivery</li><li>Support backlog creation, refinement, and prioritisation in collaboration with Product Owners and delivery teams</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Act as the primary point of contact for business analysis activities related to UKG Time & Attendance</li><li>Build strong relationships across HR, Payroll, Operations, and Technology teams</li><li>Facilitate requirement walkthroughs and design sessions to gain stakeholder alignment and sign-off</li><li>Communicate complex concepts clearly to both technical and non-technical audiences</li></ul><p><strong>You bring</strong>:</p><ul><li>Proven experience working with UKG Time & Attendance (Kronos / UKG Dimensions / UKG Workforce Central)</li><li>Strong background in HR, Payroll, or Workforce Management systems</li><li>Experience working in complex, regulated environments with awards, EBAs, or industrial instruments</li><li>The ability to challenge requirements constructively and guide stakeholders toward the best outcome</li><li>Confidence working with ambiguity and making informed decisions</li><li>Excellent communication skills and the ability to translate between business and technical teams</li></ul><p><strong>Key Skills & Experience</strong></p><ul><li>5+ years' experience as a Business Analyst, with senior-level responsibility</li><li>Hands-on experience delivering UKG Time & Attendance solutions</li><li>Strong process modelling and requirements definition skills</li><li>Experience in Agile, Waterfall, or hybrid delivery environments</li><li>Exposure to integrations between UKG and payroll/HR systems</li><li>Ability to mentor and uplift BA capability within a team</li></ul><p><strong>Salary/Benefits:</strong><br />$140,000 - $160,000 + Super<br />Apply Today<br />Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFzb24uYnJvb2suODg4OTIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half is proud to be partnering with a large, international and highly respected business to appoint a Sales Director, with overall responsibility for the APAC region. </p><p>Our client, a long-established and highly reputable business with an international footprint, is a renowned industry leader in its sector. With an unsurpassed reputation for excellence within its specialist manufacturing sector, the business has won multiple accolades for its market-defining product development and innovations. Benefitting from an extensive operational reach across the globe, they have become a byword for cutting edge design and excellence and can boast an extensive and broad range of clients across numerous industry sectors. </p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>As the business realigns for its next chapter of growth, an opportunity for a growth-focussed Commercial Sales Director has now arisen. Reporting directly into the APAC Managing Director, this pivotal role will see the successful appointee achieve increased market share; driving revenue and margin growth in line with the organisation's objectives. </p><p>Key responsibilities will include the following:</p><p><strong>Strategic Sales Leadership</strong></p><ul><li>Develop and implement comprehensive regional and divisional sales strategies that align with overarching product line and corporate objectives, ensuring cohesive market positioning and sustained revenue growth.</li><li>Identify and capitalise on growth opportunities across new and existing markets, channels, and customer segments, ensuring all initiatives align with the company's strategic objectives and long-term vision.</li><li>Translate product and marketing strategies into actionable sales initiatives, creating detailed plans for pipeline development, territory prioritisation, and customer acquisition to deliver on business targets.</li></ul><p><strong>Sales Performance Management & Forecasting</strong></p><ul><li>Establish and manage sales performance frameworks, incorporating forecasting, KPI tracking, and analytics to monitor progress against financial and operational goals.</li><li>Deliver accurate sales forecasts and performance reports, providing insights that inform strategic decision-making, resource allocation, and product focus.</li><li>Drive accountability across all sales regions and teams, ensuring consistency of execution, disciplined pipeline management, and achievement of quarterly and annual revenue and margin targets.</li></ul><p><strong>Leadership, Coaching & Team Development</strong></p><ul><li>Lead, inspire, and develop a high-performing sales organisation including Regional Sales Managers, Territory Sales Managers, Channel Managers, and Key Account Managers.</li><li>Foster a culture of collaboration, performance excellence, and professional growth, providing mentoring, skill development opportunities, and clear performance feedback.</li><li>Align team structures and capabilities to support evolving market requirements, ensuring succession planning and talent readiness across all key roles.</li><li>Build on a culture of shared values and vision and further enshrine a high-performance culture, whilst maintaining the company's ethics and values driven ethos.</li></ul><p><strong>Revenue, Margin & Market Share Ownership</strong></p><ul><li>Take full accountability for revenue, margin, and market share performance across assigned regions, channels, and product categories.</li><li>Work with Product Leads to optimise pricing, and channel strategies to maintain profitability while maintaining competitive positioning.</li><li>Collaborate cross-functionally with Product, Marketing, and Finance teams to ensure commercial objectives are met or exceeded.</li></ul><p><strong>Relationship Management & Market Engagement</strong></p><ul><li>Build and maintain trusted relationships with key accounts, channel partners, and strategic customers, ensuring long-term partnerships that drive mutual growth.</li><li>Develop partnership frameworks that support new channel entry, co-marketing initiatives, and sustainable business development opportunities.</li><li>Represent the company as a senior commercial leader in key negotiations, trade events, and strategic customer interactions.</li></ul><p>Representing a significant career and market opportunity to scale the broader business, this career-defining sales leadership position will afford the incumbent a rare opportunity to make a great business even better. It will capitalise on some recent strategic realignments and position the business for the increased growth it is primed to undergo.</p><p>This will be both a strategic decision-making role as well as a hands-on and highly rewarding one, reporting directly into the MD and with oversight and autonomy for </p><p>the end-to-end performance of the Sales team and an opportunity to grow the business into the next phase. </p><p>As an international business with further expansion planned in the coming years, this also represents an outstanding opportunity for a finance management professional to take their career to the next level with significant senior leadership opportunities on the horizon.</p><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><p>An experienced and credible commercial leader, you will have extensive experience in a strategic commercial leadership position. Bringing a demonstrable track record of success to the table, you will be an accomplished sales and commercial leader who can traverse the operational as well as the strategic. A hands-on leader with an approachable, open-door style, you will win and maintain the trust of your team and the wider business with the consistency and authenticity of your values-based leadership.</p><p>In addition, you should ideally be able to demonstrate experience within industries such as manufacturing, infrastructure & utilities or a related sector. Experienced and qualified, you will also ideally have some experience working within an international business in a senior sales or commercial leadership position.</p><p>In addition to this, you will be a commercially minded and solution focused individual with a strong work ethic and drive to succeed. Specifically, you should also be a leader who is able to demonstrate confidence and humility; with the ability to manage and develop those around you and inspire individuals to reach their full potential as you foster a culture of shared responsibilities and achievement of common goals.</p><p>This then is a unique opportunity for a dynamic, ambitious, energetic and values-led sales leadership professional to become part of the key leadership team in a business with an outstanding reputation and a great future ahead. With a fantastic culture of shared values, integrity and openness to continuously improve, this exceptional role represents a rare opportunity for the right individual to make a great company even better. For an ambitious and experienced leader, this is a truly exceptional opportunity.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: </em>06810-0013313045PM</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS4wNTA3My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>Your Opportunity</strong></p><p>During your 3-month contract you will be supporting a global business with managers who trust you to complete your work. Demonstrating this with flexible start and finish time as well as 2 days WFH. You will be joining a team of 5 in Accounts Receivable and a supportive wider finance team of 12 in Brisbane.</p><p>You will be managing the end-to-end AR process, including customer account management, dispute resolution, and debt collection. This role is critical in ensuring accurate and timely receipt of payments, maintaining healthy cash flow, and fostering strong relationships with both internal stakeholders and external customers.</p><p>This role requires strong attention to detail, excellent organisational skills, and the ability to communicate effectively with both internal teams and external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the end-to-end accounts receivable process, ensuring timely invoices payment and collections.</li><li>Reconcile customer accounts and resolve discrepancies promptly.</li><li>Maintain accurate records of transactions and update customer information in the accounting system.</li><li>Collaborate with internal teams to resolve payment issues and provide excellent customer service.</li><li>Prepare monthly reports on receivables, aging, and collections for management review.</li><li>Responding promptly to customers enquires by emails and calls with a volume of 15-20 calls daily.</li><li>Recommending actions for delinquent accounts and bad debts.</li></ul><p><strong>About you: </strong></p><ul><li>Minimum of 2 years of prior full-function experience in Accounts Receivable,</li><li>Demonstrating strong attention to detail and excellent organizational skills.</li><li>Great written and verbal communication skills</li><li>Proficiency in accounting software</li></ul><p><strong>Apply Today</strong></p><p>Submit your CV directly via email to <strong>Maria Saavedra</strong> at <em>[email protected]</em>, or by pressing the <strong>Apply</strong> button.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/d2FkZS5yYW5kbGUuMDY2MDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Your Opportunity</strong></p><p>You will be joining an industry-leading company that embodies strong values, delivers quality service, and continues to grow. You will be trusted to work from home and offered flexibility with start and finish times. You'll be part of a high-functioning finance team of six based in Brisbane, supported by highly experienced and hands-on leadership.</p><p>You will be responsible for managing the company's credit control processes, liaising with both clients and internal stakeholders to ensure accurate and timely receipt of payments.</p><p>This role requires strong attention to detail, excellent organisational skills, and the ability to communicate effectively with internal teams and external clients. You will play a key role in maintaining healthy cash flow for the business.</p><p><strong>Responsibilities</strong></p><ul><li>Manage the end-to-end credit control process across a large customer base, including the monitoring and collection of overdue accounts.</li><li>Liaise directly with clients, site managers, and internal project teams to resolve disputes and secure timely payments.</li><li>Perform <strong>account reconciliations</strong> to ensure accuracy of receivables and identify discrepancies.</li><li>Process <strong>contra journals</strong> and apply offsets between customer and supplier accounts where required.</li><li><strong>Update the general ledger</strong> in line with collections, adjustments, and reconciliations, ensuring accurate financial reporting</li><li>Maintain accurate records of customer interactions, payment commitments, and collection activities.</li><li>Conduct credit risk assessments and recommend appropriate credit limits.</li><li>Prepare and distribute regular aged debtor reports and commentary to management.</li><li>Work closely with the sales and operations teams to ensure alignment between customer accounts and project progress.</li><li>Escalate high-risk accounts to legal or external debt collection agencies where appropriate.</li></ul><p><strong>Experience Required</strong></p><ul><li>Minimum 2 years' of end to end credit control experience.</li><li>Experience with credit checks</li><li>Proven ability in account reconciliation, processing contra entries, and general ledger updates.</li><li>Excellent communication and negotiation skills with a confident, solution-focused approach.</li><li>Solid Excel skills and ability to prepare reports and analysis</li><li>Experience with credit checks</li><li>Proficient in accounting/ERP software such as Pronto, or similar.</li></ul><p><strong>Apply Today</strong></p><p>Submit your CV directly via email to <strong>Maria Saavedra</strong> at <em>[email protected]</em>, or by pressing the <strong>Apply</strong> button.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/d2FkZS5yYW5kbGUuNjg0ODUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
