<p><strong>Service Desk Manager - $110k - $130k + super</strong></p><p>Robert Half has been exclusively engaged by a well-established MSP entering its next phase of growth. They're expanding project capability, strengthening client delivery, and are now seeking a skilled Service Desk Manager to lead the frontline team and bring structure, clarity, and consistency to operations.</p><p>You'll be leading a team of established Service Desk Engineers, focusing on performance, process, and development. This role isn't just firefighting, it's about building a strong, scalable service function with clear standards, career paths, and accountability.</p><p><strong>Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of Service Desk Engineers across multiple managed clients</li><li>Maintain ticket hygiene, SLA compliance, and clear client communication</li><li>Drive a culture of ownership, efficiency, and continuous improvement</li><li>Oversee daily operations: queue management, escalations, scheduling, and reporting</li><li>Develop internal processes and performance frameworks (KPIs, reviews, training plans)</li><li>Identify opportunities to enhance service quality and client experience</li></ul><p><strong>About You</strong></p><p>You're a capable, grounded leader who knows how an MSP runs. You're technical enough to jump on the tools when needed, but your strength lies in developing people and systems, so you rarely need to. You thrive on structure, process, and progress, not micromanagement.</p><ul><li>Experience leading a service desk or technical support team within an MSP</li><li>Strong understanding of M365, Azure, Windows Server, VMware, Networking, and Ticketing systems</li><li>Proven ability to monitor SLA metrics, uplift team performance, and lead through change</li><li>Excellent communication, organisation, and mentoring skills</li></ul><p><strong>Why You'll Like It Here </strong></p><ul><li>Well established business with solid foundations and strong growth ahead</li><li>Supportive leadership who value structure, ideas, and autonomy</li><li>Genuine trust, ownership, and runway to build process and capability your way</li></ul><h4>If you're an MSP leader ready to shape a team, build structure, and make your mark, this is the role for you.</h4><p><strong>Apply now</strong>, or contact <a href="mailto:[email protected]">[email protected]</a> for a confidential chat.<br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4xNzc0NS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A market-leading global healthcare provider, this organisation is recognised for its scale, clinical excellence, and purpose-led culture. With a large, decentralised workforce supporting critical health operations across multiple sites, they combine global standards with strong local leadership. The environment is professional, values-driven, and focused on delivering quality outcomes for both patients and employees.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to the HR Director - IT, this newly created position will lead the day-to-day delivery of HR operations for a diverse workforce of technology and digital stakeholders. Acting as the bridge between HR strategy and frontline execution, you'll ensure that people processes, performance cycles, and employee experiences run smoothly and consistently across the group.</p><p>You'll coordinate onboarding and resourcing, embed performance and development rhythms, support leaders with employee relations, and keep BAU operations running efficiently. A key part of your success will come from building trust with technical managers and delivery teams - helping them apply good people practice in a fast-moving environment.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You're an experienced HR generalist or business partner who enjoys operational delivery and getting things done. You've worked in complex, multi-site or matrixed organisations and are confident supporting technology, corporate, or project-based teams. You bring structure and calm to busy settings, balancing attention to detail with practical problem-solving.</p><p> </p><p><strong>You'll bring:</strong></p><ul><li>Broad HR experience across the employee lifecycle, ideally in large or decentralised environments</li><li>Proven capability coordinating resourcing, onboarding, and performance processes</li><li>Experience supporting leaders on employee relations and people management issues</li><li>Strong communication and documentation skills - clear, concise, and business-focused</li><li>Confidence using data and dashboards to inform decisions (HRIS readiness an advantage)</li><li>Relevant tertiary qualifications in HR, IR, or Business (or equivalent experience)</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Why this role</span></strong></p><p>This is an opportunity to establish operational excellence in a newly created role within a respected global organisation. You'll work closely with an experienced HR Director and partner with smart, engaged technology leaders to deliver a consistent, high-quality people experience.</p><p>For a capable HR professional who enjoys structure, collaboration, and meaningful impact, this role offers both autonomy and visibility in an organisation that genuinely values its people.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number:<strong> (</strong></em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://rh--c.vf.force.com/a1GVT000004yIvp&data=05|02|[email protected]|40e53ab162084f613af908de00792e11|16532572d5674d678727f12f7bb6aed3|0|0|638948717651588333|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=rQQAt8RB1b0eprXfNNrhY32VVCweDNEkJ5QNXBc5YtQ=&reserved=0"><strong><em>06800-0013309656</em></strong></a><strong>)</strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZW1tYS5zZXN0aWMuOTE2NzkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half Technology are working alongside a well-established not for profit organisation in Brisbane who operate throughout Australia and New Zealand. </p><p>Based in Murarrie, this role will initially be based onsite which will then go into a hybrid environment.</p><p><strong><span style="text-decoration: underline;">The Role<br /> </span></strong>This is a newly created role that will work closely with the team of developers as well as the PMO and will be a pure project-based position. Our client is rolling out a major project over the next 12 months and there is also a pipeline of several others to follow. The focus of this role is to build a web-based management portal and an integrated sales website. <strong><span style="text-decoration: underline;"><br /> </span></strong>This will predominantly be an onsite role in their office to begin with and then will move to a hybrid role.<br /> <strong><span style="text-decoration: underline;">Responsibilities:</span></strong></p><ul><li>Develop, test, and deploy full-stack software solutions, with a strong focus on front-end design and user-friendly interfaces using C#, .NET, React, SQL and Blazor.</li><li>Produce clean, maintainable code and conduct thorough debugging, testing, and performance optimisation.</li><li>Be a valuable team member and speak up with ideas of improvement.</li><li>Provide post-implementation support, including issue resolution, updates, and continuous improvement initiatives.</li><li>Provide guidance and knowledge sharing with junior team members.</li></ul><p><strong><span style="text-decoration: underline;">Requirements: </span></strong></p><ul><li>Extensive experience working as a Full Stack Developer with expertise within .NET, C#, Blazor and SQL Server.</li><li>Have a keen eye for UI Design.</li></ul><ul><li>Strong understanding of software testing, debugging, and performance optimisation.</li><li>Experience working with Blazor on the front-end.</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bGVhaC50b3duc2VuZC42NzI0My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>Salesforce Administrator</strong><br /> <strong>Location:</strong> Brisbane (Fortitude Valley)<br /> <strong>Contract: </strong>6-Month Initial Term<br /> <strong>Work Arrangement:</strong> Hybrid (Office + WFH)<br /> <strong>Rate:</strong> Competitive Day Rate</p><p>We are supporting a large enterprise organisation through a major Salesforce transformation and are seeking an experienced Salesforce Administrator to join the team. You'll be working full-time on-site with the client, supporting and optimising a highly customised Salesforce environment across Sales, Service, and Experience Clouds.</p><p><strong>About the Role</strong></p><ul><li>Provide day-to-day Salesforce administration, configuration, and user support</li><li>Manage user accounts, roles, profiles, permission sets, and data access</li><li>Maintain and enhance custom objects, workflows, flows, validation rules, and reports</li><li>Support system integrations, data integrity, and troubleshooting across multiple platforms</li><li>Partner with stakeholders to capture requirements and translate them into Salesforce solutions</li><li>Assist with system updates, testing, and deployment of new features</li><li>Prepare documentation, training materials, and end-user support resources</li></ul><p><strong>Skills and Experience</strong></p><ul><li>Proven experience as a Salesforce Administrator within a medium to large organisation</li><li>Strong understanding of Sales Cloud, Service Cloud, and related Salesforce products</li><li>Experience managing users, security, and data models</li><li>Proficiency with Flows, validation rules, page layouts, and reports/dashboards</li><li>Familiarity with API integrations and working with technical teams</li><li>Excellent communication, stakeholder engagement, and problem-solving skills</li><li>Salesforce Administrator Certification (ADM201) required; Advanced Admin or App Builder preferred</li></ul><p><strong>Why Join</strong></p><ul><li>Work within a large-scale Salesforce environment with modern tools and best practices</li><li>Hybrid work arrangement based in Fortitude Valley, Brisbane</li><li>Opportunity to collaborate with skilled Salesforce Developers and business stakeholders</li><li>Potential for contract extension based on project outcomes and performance</li></ul><p><strong>Apply Now</strong></p><p>Submit your application or contact us for a confidential discussion about this opportunity.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy45MDk1OC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
