<p><strong>The Role:<br /><br /> </strong>This is a senior, hands-on IT support role combining L2/L3 escalations with regular on-site field support across Southeast Queensland. You'll act as a trusted escalation point within the IT team, resolving complex issues, supporting end users both remotely and on site, and working closely with IT leadership to keep operations running smoothly. <strong><br /> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced (Level 2/3) technical support, both remotely and on-site, for IT issues and escalations</li><li>Mentor and guide IT support staff, assisting with ticket resolution and promoting best practices</li><li>Manage user accounts and ensure correct onboarding/offboarding procedures</li><li>Maintain hardware inventory, coordinate orders, and organize e-waste disposal</li><li>Log and track support requests, resolving software, hardware, and network issues</li><li>Create and update documentation and knowledge base materials for IT support processes</li><li>Assist with training sessions and real-world scenario simulations for ongoing staff development</li><li>Liaise with senior IT teams for advanced troubleshooting and issue resolution</li><li>Duties may vary as required to support evolving IT operations</li></ul><p><strong>Requirements: </strong></p><ul><li>Bachelor's degree in IT (preferred), with 6+ years' IT support experience for large user groups.</li><li>Strong technical proficiency with Windows, Entra AD, Office 365 Admin, Intune, hardware, and networking; Azure experience desirable.</li><li>Experience supporting enterprise phone systems and using ticketing systems (e.g., ServiceNow, ConnectWise, Xurrent).</li><li>Excellent customer service skills (in-person and phone), with strong troubleshooting and problem-solving abilities.</li><li>roven stakeholder engagement, and ability to work independently</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjI4NjExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half is partnering with a well-established Australian organisation that is looking to add an IT Support Officer to its in-house technology team.</p><p><strong>The Role:</strong></p><p>In this role, you'll be the go-to person for day-to-day IT assistance, helping staff with hardware, software, and basic network issues to ensure everything runs efficiently. It's a great opportunity for someone with strong Level 1-2 support experience who enjoys troubleshooting, learning new skills, and working in a friendly, collaborative environment that encourages development and career progression.</p><p><strong>Responsibilities:</strong></p><ul><li>Deliver first-line IT assistance across desktops, laptops, printers, mobiles, and business applications</li><li>Diagnose and resolve issues related to hardware, software, and network connectivity</li><li>Administer user accounts and access rights in Active Directory, Exchange, and Microsoft 365</li><li>Record and update tickets, notes, and documentation accurately in the helpdesk system</li><li>Help with setting up, configuring, and maintaining IT equipment</li><li>Contribute to - and learn from - infrastructure-focused projects</li></ul><p><strong>Requirements: </strong></p><ul><li>1+ years' experience in IT support (Level 1-2)</li><li>1+ years' experience supporting networks, telephony, and mobile technologies</li><li>Strong understanding of Windows 10/11, AD, DNS, DHCP, M365, and ITIL concepts</li><li>Excellent communication and problem-solving skills</li><li>Team-oriented with a proactive, can-do attitude</li></ul><p><strong>Benefits:</strong></p><ul><li>Australian-owned organisation with a strong national presence</li><li>Supportive leaders who focus on development and encourage internal progression</li><li>Tenured team offering mentorship and technical growth</li><li>Positive team culture with social events and real connections beyond the workplace</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Apply today using the link provided or contact <a href="mailto:[email protected]">[email protected]</a> for a confidential conversation.</p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjQwMTQ5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>Finance Process & Automation Business Analyst<br /> 6-12 Month Contract | Immediate Start | ERP Implementation</strong></p><p>Robert Half is partnering with a leading organisation undergoing significant growth and transformation. They are seeking a high-calibre Finance Process & Automation Business Analyst to optimise how the business leverages of a ERP and deliver meaningful process efficiencies across Finance.</p><p>This role is ideal for someone who blends strong financial literacy with deep systems capability, exceptional influencing skills, and a passion for process improvement. You'll work closely with Finance, IT, Change Management and the wider GreenCloud/TechOne group.</p><p><strong>The Role</strong></p><p>You will play a key role in helping the business prepare for growth by improving system capability, automating manual processes, and streamlining finance workflows. Responsibilities include:</p><ul><li>Analyse and map current finance processes to identify automation and optimisation opportunities</li><li>Leverage the ERP to enhance workflows, reporting and overall system performance</li><li>Elicit and document business requirements, current vs future state process maps and solution recommendations</li><li>Partner with Finance, IT and the Change Manager to deliver sustainable efficiencies</li><li>Support uplift in system usage to ensure the organisation maximises existing capability</li><li>Provide insights to help increase operational efficiency across Finance</li></ul><p><strong>About You</strong></p><ul><li>Strong accounting or finance background - financially literate, with the ability to understand the "why" behind the numbers</li><li>Must have proven ERP Finance implementation experience.</li><li>Excellent process-improvement, automation and technical analysis skills</li><li>Strong stakeholder, influencing and communication capability</li><li>Ability to work autonomously and deliver outcomes quickly</li><li>A rare blend of systems expertise, finance understanding and strong people engagement</li></ul><p><strong>What's on Offer</strong></p><ul><li>6 + 6-month contract</li><li>Immediate start</li><li>Opportunity to make a significant impact during a period of growth and transformation</li><li>Work within a collaborative and supportive environment</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy41OTg2OS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
