5 results for It Help Desk Support in Brisbane, Queensland

L2 Service Desk Analyst

Brisbane CBD, Queensland
remote
Contract/Temporary
45 - 50 AUD / Hourly
Level 2 Service Desk Analyst - 6-Month Contract $45.00-$50.00 per hour + super | Brisbane <ul><li>Join a collaborative IT support team supporting approximately 1,000 users </li></ul><ul><li>Hands-on Level 1 and Level 2 role across Microsoft 365, Active Directory and Intune </li></ul><ul><li>Six-month contract with the potential to become permanent </li></ul>The opportunity We are seeking an approachable and technically capable Level 2 Service Desk Analyst to join an established internal IT team on an initial six-month contract. You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible, customer-facing role involving phone calls, walk-up support, tickets and emails. Key responsibilities <ul><li>Provide Level 1 and Level 2 technical support across a broad user environment </li></ul><ul><li>Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune </li></ul><ul><li>Support users through phone calls, walk-ups, tickets and email </li></ul><ul><li>Escalate more complex technical issues to senior team members </li></ul><ul><li>Maintain clear and accurate ticket notes and documentation </li></ul><ul><li>Apply a security-conscious approach when resolving requests </li></ul>About you You will be a polished and approachable IT professional who enjoys working directly with users and can explain technical issues in clear, everyday language. To be successful, you will ideally have: <ul><li>Two or more years of experience in service desk or IT support </li></ul><ul><li>A relevant diploma, degree or comparable IT qualification </li></ul><ul><li>Practical experience supporting Microsoft 365, Active Directory & Intune </li></ul><ul><li>A professional and presentable approach when supporting employees and senior executives </li></ul><ul><li>A security-focused mindset </li></ul>Apply Today Please send your resume by clicking on the apply button or for further information, email: Alex Nolan @ [email protected] By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5Ob2xhLjY5NDAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-31T07:10:12Z

Customer Support Advisor

Murarrie, Queensland
remote
Permanent placement
65000 - 75000 AUD / Yearly
Your Opportunity:Due to an internal promotion and continued growth, you'll join a team of approximately 20 that have created a collaborative team culture where everyone works well together under the direction of an experienced Team Leader who is down-to-earth and leads from the front.You'll get two days WFH once settled into your new role giving you outstanding work/life balance along with 25 days annual leave.You'll join a business that is known for their strong culture, experienced leadership, and a business that has a growing global presence. It's also a business that promotes from within so it could be that your next career move is still with them.This is NOT a cold-calling sales position. Key Responsibilities: You'll be responsible for guiding suppliers and customers through their onboarding, registration and renewal process, combining phone-based customer service with administration and data validation.<ul><li>Conduct outbound calls from suppliers and customers to assist with registrations, renewals and onboarding.</li><li>Manage approximately 40 customer calls per day, while effectively prioritising administration and validation responsibilities.</li><li>Build strong relationships with customers and provide clear guidance throughout the process.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Act as a first point of contact for customer enquiries, including basic IT and procedural support.</li><li>Validate online questionnaires with a high level of accuracy and attention to detail.</li><li>Process and provide information regarding subscription fees and payments.</li><li>Communicate status updates and assist customers with documentation and outstanding requirements.</li><li>Support continuous improvement initiatives and actively contribute to team meetings.</li><li>Consistently work towards individual KPIs and customer service targets.</li></ul>About You: We're looking for someone who genuinely enjoys speaking with customers, has strong attention to detail and is comfortable working within a target-driven environment.You will ideally have:<ul><li>Previous 2+ years' experience within customer service, customer support, client services or a similar phone-based position.</li><li>Confidence making outbound customer calls and communicating via phone and email.</li><li>Previous experience working towards KPIs, targets or service-level expectations.</li><li>Excellent communication skills and a confident, professional telephone manner.</li><li>Strong attention to detail, particularly when reviewing customer information and documentation.</li><li>The ability to effectively prioritise your workload and move between customer calls and administrative tasks.</li><li>Previous CRM experience would be advantageous.</li></ul>Apply TodaySubmit your CV directly via email to Maria Saavedra on [email protected] or by pressing the Apply button.Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyaWEuc2FhdmVkcmEuMzEyMTcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-18T00:36:21Z

Service Delivery Manager | Up to 145k + Super

Brisbane CBD, Queensland
remote
Permanent placement
135000 - 145000 AUD / Yearly
Robert Half has partnered with a reputable law firm to recruit a Service Delivery Manager. In this role, you'll lead all aspects of the firm's IT support function, managing both the internal IT team and outsourced IT and AV service providers to deliver a high-quality, reliable service across the business.Join a growing organisation where you'll have the opportunity to step into a true leadership role, managing people and vendors while remaining technically hands-on. You'll also play a key role in a range of ICT projects and broader technology initiatives, helping shape and improve the firm's technology environment.Key Responsibilities:<ul><li>Lead and mentor a team or helpdesk officers to deliver outstanding technical support services.</li><li>Act as the primary operational contact for infrastructure, application audio visual and support vendors.</li><li>Track service performance metrics and prepare reports on the effectiveness of outsourced providers, including performance against SLAs and other contractual obligations.</li><li>Support the firm's legal and business operations by ensuring core applications are maintained and data remains accurate and of high quality.</li><li>Provide occasional on-call support when needed.</li></ul>Key Requirements:<ul><li>Demonstrated IT service management, vendor management, and/or a similar governance-focused role within a technology or professional services environment.</li><li>Strong understanding of IT service management frameworks, particularly ITIL, including incident, problem, change and service review processes.</li><li>Proven ability to present service performance reports, interpret metrics and drive service improvement plans.</li><li>Sound understanding of IT procurement processes, including vendor evaluation, onboarding, and contract administration.</li><li>Strong leadership and organizational skills, with the ability to manage multiple vendors and multiple staff.</li></ul>Key Benefits:<ul><li>Be part of a growing organisation where you'll have the opportunity to make a real impact and grow alongside the business.</li><li>Lead, influence and stay hands-on in a managerial role that combines people and vendor management with the opportunity to remain technically involved.</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjgwODQ1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-26T06:41:43Z

Recruitment Consultant

Brisbane, Queensland
remote
Permanent placement
75000 - 90000 AUD / Yearly
Our Technology team in Brisbane is growing. We're looking to grow our technology recruitment team with several key hires and are looking for enthusiastic professionals who enjoy building relationships, winning new business and running a true 360 desk. You'll have an opportunity to recruit across our Business Transformation team which will consist of Business Analysts, Project Managers, Software Engineers, Testers, Data & BI professionals, etc. or within our Infrastructure & Operations team including Service Desk, Systems/Network Engineers, Architects, I.T Management, etc.Whether you've recruited Technology before or built your career in another specialist market, what matters most is your ability to develop business, build credibility and deliver a great experience for both clients and candidates.Note - We're open to strengthening our team with a variety of levels of experience.What you'll be doingThis is a genuine 360 recruitment role where you'll have ownership of your own market.Your focus will include: <ul><li>Building relationships with clients across Brisbane.</li><li>Winning new business and growing existing accounts.</li><li>Recruiting Business Analysts, Project Managers, Software Engineers, Testers, Data and BI professionals.</li><li>Managing the recruitment process from initial brief through to offer and placement.</li><li>Becoming a trusted adviser to both clients and candidates.</li></ul>Why join this team?One of the biggest strengths of this opportunity is the team around you.Whether you're in Tech or Finance, our Brisbane office works as one team. We've created something special and we're keen for great people to be a part of this and make us even stronger. You'll join a team of very experienced recruiters with more than 75 years of combined recruitment experience. We work collaboratively, share ideas, support each other, and genuinely celebrate each other's success. There are no internal silos or competing teams working against one another.You'll also have the backing of one of the world's most recognised recruitment brands, giving you access to established clients, industry-leading recruitment technology, marketing support and ongoing training.What you'll get <ul><li>Competitive base salary plus uncapped commission.</li><li>Clear career progression, including future leadership opportunities as the Technology practice continues to grow.</li><li>Hybrid working and flexibility.</li><li>Industry-leading training and development.</li><li>National and international incentive trips.</li><li>Opportunities to transfer to international offices</li><li>A collaborative team that enjoys winning together.</li></ul>About you You'll enjoy building relationships, developing business and working in a fast-paced environment.You may already recruit Technology professionals, or perhaps you've built a successful desk in another specialist market and are looking for a new challenge.Either way, you'll bring: <ul><li>Previous recruitment OR sales experience.</li><li>A strong work ethic and resilience.</li><li>Confidence in business development and client management.</li><li>The ability to build lasting relationships.</li><li>A genuine desire to help clients hire great people and candidates find the right opportunity.</li></ul>If you're looking for a recruitment role where you'll have autonomy, support from an experienced team and the opportunity to build something long-term, we'd love to have a confidential conversation.<img src="https://counter.adcourier.com/Y2FycmllLmNoZW5nLjM1ODM0LjEwNjc1QHJvYmVydGhhbGZpbnRsLmFwbGl0cmFrLmNvbQ.gif">
2026-08-04T01:21:23Z

Payroll Officer

Morningside, Queensland
remote
Contract/Temporary
40.00 - 52.00 AUD / Hourly
Your Opportunity:You will be joining a well-established organisation on an initial three-month contract, with the potential for the opportunity to extend or become permanent.You'll be part of an experienced and collaborative Finance team, working in a fully onsite environment with flexible start and finish times and free onsite parking.In this role, you will take ownership of the end-to-end fortnightly payroll for approximately 230 employees, ensuring payroll is processed accurately and on time. You will also be responsible for payroll compliance, reconciliations, employee enquiries, commissions and month-end payroll activities.Due to the immediate requirement, we are ideally looking for someone who is immediately available or able to commence within 1-2 weeks.Key Responsibilities:<ul><li>Manage the accurate and timely processing of the end-to-end fortnightly payroll.</li><li>Process new starters, terminations, employee variations, leave and payroll adjustments.</li><li>Manage superannuation, salary sacrifice, employee contributions and deductions.</li><li>Apply relevant Payroll and Award legislation and taxation requirements.</li><li>Calculate, report and process PAYG Withholding and Payroll Tax obligations.</li><li>Prepare payroll and commission-related month-end journals and adjustments.</li><li>Complete payroll reconciliations and investigate discrepancies.</li><li>Respond to employee payroll enquiries accurately and in a timely manner.</li><li>Maintain accurate employee files, payroll records and supporting documentation.</li><li>Support annual payroll requirements, including QLeave, Payroll Tax Annual Returns, Taxable Payments Reporting, PAYG reconciliations and year-end audit support.</li></ul>About You:We're looking for an experienced Payroll Officer who can confidently manage an end-to-end payroll function, work to strict deadlines and maintain a high level of accuracy and compliance.You will ideally have:<ul><li>Minimum 2-3 years of end-to-end payroll experience.</li><li>Strong understanding of Payroll and Award legislation.</li><li>Experience managing superannuation, salary sacrifice and employee contributions.</li><li>Sound knowledge of PAYG, Payroll Tax and payroll compliance requirements.</li><li>Previous experience within a multi-entity environment would be highly regarded.</li><li>Strong payroll reconciliation skills and financial acumen.</li><li>Excellent attention to detail and organisational skills.</li><li>Intermediate Excel skills.</li></ul>What's in it for you?This is a great opportunity for an experienced Payroll Officer looking for their next contract and the chance to take ownership of a broad payroll function within a supportive Finance team.Benefits.<ul><li>Flexible start and finish times.</li><li>Free onsite parking.</li><li>Initial 3-month contract. Potential for extension or a permanent opportunity, although not guaranteed.</li></ul>If you're an experienced Payroll Officer who is immediately available or able to commence within the next 1-2 weeks, we would love to hear from you.Apply TodaySubmit your CV directly via email to Maria Saavedra on [email protected] or by pressing the Apply button.Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bWFyaWEuc2FhdmVkcmEuNDE4MTkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-31T22:20:43Z