5 results for Customer Service in Brisbane, Queensland

Office Administrator

Darra, Queensland
remote
Permanent placement
85000 - 95000 AUD / Yearly
Your Opportunity:This position will suit you if you're someone who enjoys helping people, takes pride in getting the details right and likes being the person others rely on.You'll join a growing Brisbane-based business with an international presence, that is continuing to grow in global markets, and work extensively with leadership across the business.You'll be the first point of contact for customers, VIPs, and internal stakeholders, ensuring every interaction reflects the professionalism of the business. At the same time, you'll provide the administrative support that helps keep day-to-day operations running smoothly.This is a structured role where you'll quickly become the trusted "go-to" person within the office. While your core responsibilities remain consistent, you'll enjoy regular interaction with customers, suppliers and colleagues across different parts of the business.Your Role:Your day will centre around delivering exceptional customer service while ensuring administrative processes are completed accurately and efficiently.Key responsibilities include:<ul><li>Managing customer enquiries via phone, email, website and social media.</li><li>Processing customer orders, invoices, payments, credits and returns.</li><li>Maintaining accurate customer records and business documentation.</li><li>Resolving customer enquiries and coordinating timely outcomes.</li><li>Preparing reports, presentations and business correspondence.</li><li>Supporting general office administration and coordination.</li><li>Building positive relationships with customers and internal stakeholders.</li></ul>You'll be trusted to take ownership of your work, manage competing priorities and ensure every customer interaction leaves a positive impression.About You:You are someone who genuinely enjoys providing great customer service and takes pride in being organised, reliable and approachable.You don't need to know everything on day one, but you'll be proactive, willing to learn, and confident communicating with people across all levels of a business.You'll bring:<ul><li>Previous experience in customer service, administration or a similar office-based role.</li><li>Excellent communication and interpersonal skills.</li><li>Outstanding professionalism to be the face of the business</li><li>Strong organisational skills and attention to detail.</li><li>Confidence using Microsoft Office and learning new systems.</li><li>The ability to manage multiple priorities while maintaining accuracy.</li><li>A positive attitude and a genuine willingness to support both customers and colleagues</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c3Rld2FydC5zZWx3b29kLjY4NDM1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-07-23T00:20:37Z

IT Support Officer | 5 days Onsite

Brisbane CBD, Queensland
remote
Permanent placement
70000 - 80000 AUD / Yearly
Robert Half has exclusively partnered with a well-established Australian not-for-profit organisation to recruit an IT Support Officer.Our client is a purpose-driven community organisation with a collaborative, close-knit team and a strong reputation for investing in its people. They are committed to professional development, offering genuine opportunities for career progression and internal promotion.We're looking for someone who enjoys solving technical problems, is passionate about delivering outstanding customer service, and is eager to develop their technical skills while building a long-term career in IT.This is an opportunity to combine your technical expertise with meaningful work that makes a real difference. You'll join a supportive team that values collaboration, continuous learning, and helping people - both your colleagues and the wider community.Key Responsibilities:<ul><li>Deliver level 1 IT Support across multiple businesses, ensuring high-quality technical assistance.</li><li>Manage service desk operations, prioritizing, resolving and escalating support tickets.</li><li>Coordinate incident escalation procedures, providing timely support for complex technical issues.</li><li>Administer hardware, software and business applications to maintain system availability and operational performance.</li><li>Assist clients with accessing and utilizing their services, enhancing the overall end user experience.</li></ul>Key Requirements:<ul><li>2-5 years of technical support experience with the Microsoft technology stack (e.g., Windows, Microsoft 365, Active Directory, Azure, Intune, Exchange).</li><li>Strong enthusiasm for technology and a demonstrated commitment to learning and developing an IT career.</li><li>The ability to work independently while also contributing effectively within a collaborative team environment.</li><li>A current Blue Card and Yellow Card (or the ability to obtain them).</li></ul>Key Benefits:<ul><li>Make a genuine impact by using your technical skills to support a purpose-driven organisation that creates lasting social outcomes.</li><li>Be mentored by experienced and approachable leaders who are invested in your professional development and long-term career growth.</li><li>Join a collaborative and supportive team where your ideas are valued, achievements are recognised, and career progression is encouraged.</li><li>Expand your technical expertise by working across the Microsoft technology stack and a range of bespoke business applications.</li></ul>Apply Today:To apply, please submit your CV via the 'Apply' button. If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjc5NDUxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-07-28T05:47:38Z

Technical Business Analyst - Salesforce Support & CPQ

Brisbane CBD, Queensland
remote
Contract/Temporary
700.00 - 800.00 AUD / Daily
Technical Business Analyst - Salesforce Support & CPQ 4-month contract | August start | $700-$800 per day + super Brisbane or Melbourne | Hybrid workingOur client is a market-leading international organisation with complex operations, a broad customer base and an ongoing focus on technology improvement.They are seeking an experienced Salesforce Business Analyst to join their applications team on a four-month contract, providing paternity leave cover.This is a hands-on functional role focused on Salesforce support, user story validation, testing and change delivery across the APAC business. You will work closely with business stakeholders, the Level 1 support function and technical teams to ensure Salesforce changes and support requests are properly assessed, documented and delivered.Key responsibilities<ul><li>Assess and resolve Level 2 Salesforce support tickets, excluding code development.</li><li>Scope and manage escalations from the Level 1 support team.</li><li>Gather, structure and validate functional and technical requirements.</li><li>Develop and refine Salesforce user stories for APAC requirements.</li><li>Support business case development for Salesforce changes.</li><li>Coordinate regression, validation and end-user testing.</li><li>Review test scenarios and ensure they meet business requirements.</li><li>Manage and progress Salesforce change requests and user stories.</li><li>Support basic Salesforce administration, including users, roles and permissions.</li><li>Review integrations between Salesforce, MuleSoft and third-party systems.</li><li>Assist with requirements relating to order routing, manufacturing, contracts and complex product quoting.</li><li>Liaise with internal stakeholders and technical teams to progress issues and changes.</li></ul>About youYou will be an experienced Salesforce Technical Business Analyst with a strong background in application or production support.You will ideally bring:<ul><li>Previous experience as a Salesforce Business Analyst.</li><li>Strong Salesforce support or application support experience.</li><li>Experience resolving Level 2 functional Salesforce issues.</li><li>Salesforce administration experience, particularly users, roles and permissions.</li><li>Strong user story and requirements-gathering skills.</li><li>Experience coordinating functional, regression and user acceptance testing.</li><li>An understanding of Salesforce integrations and data flows.</li><li>Strong stakeholder management and communication skills.</li><li>The ability to work independently and manage competing priorities.</li><li>Experience with Salesforce CPQ, complex quoting processes or MuleSoft integrations would be highly regarded.</li></ul>Contract details<ul><li>Four-month contract providing paternity leave cover.</li><li>August start.</li><li>$700-$800 per day + super, depending on experience.</li><li>Hybrid working arrangement.</li><li>Melbourne-based contractors may also be considered.</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy41MjQ0Ni4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-07-20T06:40:39Z

Senior Credit Controller

Brisbane, Queensland
remote
Permanent placement
100000 - 110000 AUD / Yearly
Your OpportunityThis role offers an experienced Credit Controller the chance to step into a hands-on position within a growing multi-entity business based on the Brisbane Southside.You will take ownership of a large debtor's ledger and play a key role in improving cash flow, reducing aged debt and supporting the business through a period of continued growth. This is a role where you can make a genuine impact, rather than simply following an existing process.Working closely with an experienced Financial Controller and senior finance leaders, you will have the opportunity to manage complex customer accounts, build strong internal and external relationships, and contribute to process improvements across the credit function.You will also support and mentor a small Credit / Accounts Receivable team, including both local and offshore team members. This would suit someone who enjoys taking ownership, influencing outcomes and guiding others, even if they have not held a formal management title previously. This is a permanent position, based 5 days per week in the office, with onsite parking availableWhat You'll DoYou will be responsible for managing a large debtors ledger across a multi-entity business, with a strong focus on reducing overdue debt, recovering aged balances and improving debtor performance.A key part of the role will involve driving collections activity through both phone and email, reviewing ageing reports, prioritising overdue accounts and managing complex customer accounts, payment plans, disputes and escalations.You will work closely with customers and internal stakeholders to resolve invoice queries, payment issues and account discrepancies. You will also support customer account reconciliations, credit notes, allocations, journals and account adjustments where required.In addition, you will maintain accurate collection notes and reporting, support month-end debtor updates and provide insight into collection outcomes and debtor performance.As the business continues to grow, you will also have the opportunity to identify improvements across the credit control process and support a small Credit / AR team in delivering strong collection outcomes.About YouYou will be an experienced Credit Controller with strong collections experience and the confidence to manage a large and complex debtors ledger. You will be commercially minded, proactive and comfortable having direct conversations with customers and internal stakeholders.You will ideally bring:<ul><li>Strong Credit Control / Collections experience</li><li>Experience managing a large debtors ledger</li><li>Confidence handling customer disputes, payment plans and escalations</li><li>Strong communication and relationship-building skills</li><li>The ability to work with internal stakeholders to resolve invoice and payment issues</li><li>Strong attention to detail and the ability to manage competing priorities</li><li>Experience supporting or mentoring team members</li><li>Intermediate to advanced Excel skills</li><li>Experience with Business Central,or D365 would be highly regarded</li></ul>This role would suit someone who is resilient, solutions-focused and confident taking ownership of a busy credit control function.Apply TodayIf you are looking for a hands-on Credit Controller role where you can take ownership, improve collections and contribute to a growing business, we would love to hear from you.Submit your CV directly via email to Maria Saavedra on [email protected] or by pressing the Apply button.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyaWEuc2FhdmVkcmEuNzM3MTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-07T02:34:05Z

Credit Control Lead

Brisbane CBD, Queensland
remote
Contract/Temporary
90000 - 115000 AUD / Yearly
Your OpportunityYou will be joining a thriving, growing business on a 6-month contract with likely extension. You will have genuine flexibility with start and finish times, along with hybrid working, to support an excellent work-life balance.You will bring strong knowledge and understanding of the credit control process, taking ownership of the credit function and leading the implementation of a new credit control system across the business.Working closely with senior leadership and stakeholders across the organisation, you will play a key role in implementing a best-practice credit management framework.Your goal will be to drive positive change by improving processes, building strong relationships, and maintaining a commercial approach to credit management.Key Responsibilities<ul><li>Lead the rollout and implementation of a new credit control system across the business.</li><li>Work closely with senior leadership to develop and implement a company-wide credit management framework.</li><li>Document, implement and maintain credit control policies and procedures.</li><li>Establish automated workflows and approval processes.</li><li>Review and enhance existing credit control processes to improve cash flow and debtor performance.</li><li>Develop credit policies, payment terms and risk assessment procedures.</li><li>Monitor debtor performance, aged receivables and collection activities, providing regular reports to senior management.</li><li>Train and support staff on new credit control procedures and system functionality.</li><li>Build strong relationships with customers while managing overdue accounts professionally and commercially.</li><li>Ensure compliance with internal policies and relevant legislative requirements.</li></ul>About You:<ul><li>Demonstrated experience in credit control, with a minimum of four years'experience in a similar role.</li><li>Experience implementing or improving credit control systems and processes.</li><li>Excellent stakeholder management skills, with the ability to influence at all levels of the business.</li><li>Outstanding communication and relationship-building skills.</li><li>A continuous improvement mindset with a passion for driving operational efficiency.</li></ul>Apply TodaySubmit your CV directly via email to Maria Saavedra at [email protected], or by pressing the Apply button.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/d2FkZS5yYW5kbGUuMjgyMDYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-15T00:44:24Z