<p><strong>Senior Business Analyst - Practice Management System Enhancement Project</strong></p><p>We are partnering with a leading private health services provider looking to scale and modernise their business operations and practice management system. With multiple sites across their network, and ambitious growth plans, this is a unique opportunity to play a hands-on role in a high-impact healthcare project working directly across the business and with the vendor to deliver real tangible benefits to the business.</p><p><strong>The Role</strong></p><p>They are seeking a Senior Business Analyst who can bring structure, clarity, and delivery focus to a complex environment. This role requires someone who is hands-on, comfortable engaging with SMEs, and experienced in guiding stakeholders through the project management process and managing a vendor to deliver in on time and to budget.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Leading requirements gathering, SME engagement, and establishing priority lists.</li><li>Supporting business case development and vendor management.</li><li>Driving system upgrades and transition from on-premise to SaaS/cloud.</li><li>Managing diverse stakeholders including doctors, practice managers, operations, and finance teams.</li><li>Facilitating UAT and ensuring quality delivery outcomes.</li><li>Running weekly stand-ups with internal teams and vendors.</li></ul><p><strong>Stakeholder Environment</strong></p><ul><li>Each hospital has its own technology stack, with systems hosted on local servers.</li><li>Key stakeholders include Operations Managers, hospital technology teams, Practice Managers, Finance & Reporting teams, and IT/Support leads.</li><li>Projects cover areas such as billing automation, AI integration with the PMS, vendor reporting, and SaaS migration.</li></ul><p><strong>Challenges & Opportunities</strong></p><ul><li>Stakeholder maturity in project management is still developing - education and guidance will be key.</li><li>Vendor accountability and delivery discipline will be part of your remit.</li><li>This is a chance to make a lasting impact on how the business delivers care and scales nationally.</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Proven experience as a Senior BA or hybrid BA/PM, ideally in healthcare or a regulated industry.</li><li>Strong background in requirements gathering, business case development, and stakeholder management.</li><li>Ability to manage vendors, drive SaaS/cloud transitions, and deliver outcomes in complex environments.</li><li>Excellent communication and facilitation skills.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy44ODE1NC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>Functional Analyst - Order to Cash Systems<br />On Site | 1 Year FTC | $90k to $105k + Super</p><p>Do you enjoy solving problems, improving workflows, and helping teams work smarter? Our client, a large, forward-thinking organization with a huge presence in Australia and New Zealand, is looking for a Functional Analyst to play a key role in supporting and developing their Order to Cash systems. You'll collaborate with business and IT stakeholders to deliver solutions that keep operations running smoothly and efficiently. This opportunity would be on an initial One Year Fixed term contract with the possibility for a permanent role in the future. </p><p>The Role</p><p>As a Functional Analyst, you will:</p><ul><li>Partner with business teams to understand how applications support O2C processes and identify opportunities for improvement.</li><li>Translate business needs into clear functional requirements and system designs for the development team.</li><li>Document systems, processes, and functional specifications accurately.</li><li>Support and train end users, ensuring smooth adoption of new or enhanced solutions.</li><li>Write and execute functional and acceptance test plans.</li><li>Provide ongoing support for existing O2C systems while helping to deliver new functionality.</li></ul><p>The ideal candidate:</p><ul><li>Strong business process knowledge in Order to Cash (sales, pricing, invoicing, shipping/transportation, billing, rebates, inventory).</li><li>Experience with Microsoft Office tools (Excel, Word, PowerPoint), Microsoft Project, and Visio.</li><li>Excellent communication skills - able to translate technical solutions into business language.</li><li>Analytical, problem-solving mindset with strong attention to detail.</li><li>Ability to work independently, prioritize tasks, and adapt quickly to new concepts.</li><li>Strong documentation and testing skills.</li></ul><p>Highly desirable (not essential):</p><ul><li>MS SQL skills</li><li>Experience with reporting tools (e.g., Telerik or similar)</li><li>Previous ERP or business systems experience (SAP, Oracle, Dynamics, NetSuite, etc.)</li></ul><p>Who Might Be a Great Fit?</p><p>This role could suit someone currently working as a:</p><ul><li>Business Analyst / Business Systems Analyst</li><li>ERP Functional Consultant (SAP, Oracle, Dynamics, NetSuite, etc.)</li><li>Sales Operations Analyst, Billing Analyst, or Order Management Specialist with strong systems exposure</li><li>Systems Analyst or Application Support Analyst</li></ul><p>Why Join?</p><ul><li>Opportunity to play a key role in shaping critical O2C processes.</li><li>Collaborative, supportive environment where your ideas are valued.</li><li>Exposure to both business and IT, with room to grow your career.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy4wNzQ1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
