<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span data-contrast="auto">THE COMPANY: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Highly profitable and successful global organisation with a strong reputation and a flat structure. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Established firm who still retain the positive elements of a startup/scaleup feel. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">60+ staff around the globe and growing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Supportive culture focusing on curiosity, creativity, and hard work. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Significant professional development, training, and learning opportunities. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Hybrid working. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p> </p><p><strong><span data-contrast="auto">ROLE SNAPSHOT: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Product specific training is provided. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">Key elements of the role: </span></em></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Level 1 & 2 technical support to electronic trading clients and their execution systems.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor & troubleshoot trades in real-time electronic trading systems. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Involvement in supporting all aspects of the trading system.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigation of system logs.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Daily system availability and functionality testing (server health checks, order testing etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Troubleshoot network connectivity. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Work with a global team in in a follow-the-sun model</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">The following is required: </span></em></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Proven Application/Software Support background (or similar). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Background supporting front office traders in investment banking, brokerages or similar is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Financial markets knowledge (Derivatives, Futures, Options etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Python, Bash and/or SQL scripting skills are beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Logical troubleshooting skills. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">A passion for financial trading and interest in algorithmic trading is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><strong><span data-contrast="auto">Demonstrated attitude & personal qualities</span></strong><span data-contrast="auto">: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience. </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </span></em><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p> </p><p><strong><span data-contrast="auto">Apply Today</span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Please send your resume by clicking on the apply button.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">Reference Number: 06800-0013334622</span></em><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">This is a </span></span></em></strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">hybrid</span></span></em> <strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">position.</span></span></em></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":2,"335551550":2,"335551620":2,"335559738":0,"335559739":0,"335559740":20}"> </span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE1ODYwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client, a well-established Managed Service Provider, is looking for an experienced Service Delivery Manager to lead their high-performing support team while driving continuous improvement across service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">About the Role<br /> </span></strong>You will play a pivotal role in ensuring the seamless delivery of services to clients. You will oversee service operations, manage client relationships and drive continuous improvement initiatives to enhance service quality and efficiency.</p><p>Key responsibilities include:</p><ul><li><strong>Client Relationship Management</strong>: Serve as the primary point of contact for key client accounts, building strong relationships and understanding their business needs.</li><li><strong>Service Delivery Oversight</strong>: Monitor and manage service delivery performance, ensuring adherence to SLAs and KPIs.</li><li><strong>Team Leadership</strong>: Lead and motivate a team of service delivery professionals, providing guidance, support, and fostering a culture of accountability and excellence.</li><li><strong>Continuous Improvement</strong>: Identify opportunities for process improvements and efficiencies within service delivery operations.</li><li><strong>Escalation Management</strong>: Handle escalated issues and incidents, working closely with technical teams to resolve challenges promptly.</li><li><strong>Reporting and Analytics</strong>: Prepare regular reports and analytics on service delivery performance and metrics for management and clients.</li><li><strong>Risk Management</strong>: Proactively identify and mitigate risks that may impact service delivery or client satisfaction.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You will have proven experience in Service Delivery or Service Operations within an MSP or IT services environment.</p><p>Alongside this, you will have:</p><ul><li>A strong understanding of IT service management principles, with ITIL framework certification preferred.</li><li>Excellent leadership and people management skills, with a track record of leading high-performing teams.</li><li>Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.</li><li>An analytical mindset with the ability to interpret data and trends to drive informed decisions.</li><li>Commitment to continuous learning and professional development.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Why Join?</span></strong></p><ul><li>A collaborative, growth-focused culture where your ideas are heard</li><li>Opportunities for professional development and technical certification</li><li>A hybrid work model with flexibility</li><li>Competitive salary and clear career progression within the business.</li></ul><p> </p><p>If you're ready to lead a capable team while keeping your technical edge sharp, we'd love to hear from you.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p>Job Reference No: 06810-0013315324 TW</p><p><strong><em> </em></strong></p><p><strong>This is an </strong>hybrid <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNTg5NDcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>We're looking for an experienced Application Support Specialist to take ownership of a key enterprise system - TechnologyOne's <em>OneCouncil</em> platform - with a strong focus on the Property & Rating modules.</p><p>In this role, you'll be the go-to expert for managing system stability, performance, and enhancements across compliance-related modules such as Building & Planning and Safety & Amenity. You'll lead incident management, upgrades, and integrations, and work closely with business stakeholders, vendors, and technical teams to ensure the system continues to evolve and deliver value to the organisation and community.</p><p> </p><p><strong><span style="text-decoration: underline;">What you'll be doing:</span></strong></p><ul><li>Lead the management, maintenance, and optimisation of the OneCouncil Compliance environment</li><li>Act as the subject matter expert for Property & Rating modules, providing escalated support and guidance</li><li>Coordinate change requests, upgrades, and improvement projects with internal teams and TechnologyOne</li><li>Drive automation, improved user experience, and system sustainability initiatives</li><li>Collaborate with stakeholders across the organisation to identify and deliver system improvements</li><li>Support governance, reporting, and continuous improvement practices</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About you:</span></strong></p><ul><li>Strong experience supporting TechnologyOne CiA / OneCouncil, ideally across Property & Rating, Building & Planning, or related modules</li><li>Excellent communication and stakeholder management skills<ul><li>Experience in incident and change management (ITIL familiarity preferred)</li><li>Strong problem-solving and analytical skills</li><li>Relevant tertiary qualification in IT, computer science, or a related field</li><li>Experience with system upgrades, integrations, and reporting tools</li></ul><p><strong><span style="text-decoration: underline;">Why join</span></strong></p><p><strong><span style="text-decoration: underline;"><br /> </span></strong>You'll be part of a forward-thinking digital and technology team that's passionate about improving services for both internal users and the community. The environment is collaborative, supportive, and encourages creativity, accountability, and growth.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><em>Reference Number: </em>06810-0013330706 TW</p><p><em> </em></p><p><strong><em> </em></strong></p><strong>This could be a hybrid OR remote position.</strong></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNjU5NTIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br /><br />This is an opportunity to assist with hardware and IT troubleshooting on a casual part-time assignment for an education based provider.</p><p><strong>The Role</strong><br /><br />Please note, you must have a valid WWCC for this assignment which is an employer based WWCC (not voluntary).</p><p>You will be assisting users with hardware based troubleshooting and IT walk-up support over the course of multiple days helping with PC issues, troubleshooting hardware and audio devices.</p><p>Working hours will be vary between 8am-4pm.</p><p><strong>Your Profile</strong><br /><br />You are a clear communicator, quick thinker, highly adaptable and you have a natural flair for solving problems. You enjoy the customer service requirements within IT and are a personable and approachable IT professional.</p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne</p><p><strong>Job Reference No: <a href="https://rh.my.salesforce.com/a1GVT000005GKaz">06810-0013324795</a>JR</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/am9yZGFuLnJhdGlub24uMzYwOTcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half are partnering with a well-established, Australian owned organisation, who are looking for an IT Support Officer to join their internal technology team. This role is due to an internal promotion within the team.</p><p><strong><span style="text-decoration: underline;">The Role<br /></span></strong></p><p>It's a hands-on Level 2 Support role where you'll be the first point of contact for the end-user support across hardware, software, and networking.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide frontline IT support across desktops, laptops, printers, mobile devices, and applications</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Manage user accounts and permissions via Active Directory, Exchange, and M365</li><li>Assist with installation, configuration, and maintenance of IT equipment</li><li>Support and gain exposure to infrastructure-related projects</li></ul><p><strong>Requirements: </strong></p><ul><li>1+ years experience in IT support</li></ul><ul><li>Strong understanding of Windows 11, AD, WMware and ITIL principles</li></ul><ul><li>Excellent communication and problem solving skills</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjE5MjEwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is an opportunity to assist with hardware and IT troubleshooting on a casual part-time assignment for an education based provider.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Please note, you must have a valid WWCC for this assignment which is an employer based WWCC (not voluntary).</p><p>You will be assisting users with hardware based troubleshooting and IT walk-up support over the course of multiple days helping with PC issues, troubleshooting hardware and audio devices.</p><p>Working hours will be vary between 8am-4pm.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a clear communicator, quick thinker, highly adaptable and you have a natural flair for solving problems. You enjoy the customer service requirements within IT and are a personable and approachable IT professional.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06810-0013326703JR</strong></p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/am9yZGFuLnJhdGlub24uOTIzMDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is an opportunity to assist with hardware and IT troubleshooting on a casual part-time assignment for an education based provider.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Please note, you must have a valid WWCC for this assignment which is an employer based WWCC (not voluntary).</p><p> </p><p>You will be assisting users with hardware based troubleshooting and IT walk-up support over the course of multiple days helping with PC issues, troubleshooting hardware and audio devices.</p><p> </p><p>Working hours will be vary between 8am-4pm.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a clear communicator, quick thinker, highly adaptable and you have a natural flair for solving problems. You enjoy the customer service requirements within IT and are a personable and approachable IT professional.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: <a href="https://rh.my.salesforce.com/a1GVT000005IPEn">06810-0013326700</a> JR</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/am9yZGFuLnJhdGlub24uNjg1MDkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<ul><li><table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p> </p><p>Operating in the Insurance industry, this Australian Financial Services corporation employs 80+ staff and delivers purpose driven outcomes for Australian households, businesses, and communities.</p><p> </p><ul><li>Cyber-aware CEO, Board, and Executive Leadership team.</li><li>Forward thinking with investment in IT and Cybersecurity through a modern cloud-first approach (Microsoft Azure, ZTNA) with no legacy technology.</li><li>Upcoming implementation of a modern data analytics solution - Azure Databricks.</li><li>Strong emphasis on data management, security and risk mitigation.</li><li>More than $1 billion in written premiums.</li><li>Additional superannuation contributions.</li><li>Emphasis on learning & development and a work/life balance.</li><li>Hybrid working.</li></ul><p> </p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE & RESPONSIBILITIES: </span></strong></p><p> </p><p> </p><p>Newly created <strong>Head of Information Security</strong> position operating in a small yet impactful team of 3 to lead and improve the enterprise security function.</p><p> </p><p> </p><p>Engaging directly with the Board, you will provide strategic direction and practical leadership on how to best improve information security in alignment with organisational objectives.</p><p> </p><p> </p><p>Operating in a mature and modern cloud environment, you will focus on improving and refining information security, while simultaneously building positive confidence at the Board level through improved Board reporting, education, and communication.</p><p> </p><p> </p><p><strong>Key responsibilities and deliverables: </strong></p><ul><li><strong>Lead the strategic direction of Information Security</strong> in alignment with business objectives and mission.</li></ul><ul><li><strong>Build and maintain successful relationships as a trusted cyber security advisor</strong> <strong>with the Board</strong>, Executive Leadership team, Technology teams, and wider organisation.</li><li><strong>Establish confidence with the Board</strong> <strong>through producing high-quality Board papers</strong> that provide clear and confident reporting on cyber posture, risks, vulnerabilities, metrics, and investment priorities.</li><li><strong>Board and Executive level communication</strong> translating complex security risks/issues into an understandable business context.</li><li><strong>Improve Information Security operating cadence</strong> across Technology and the broader organisation.</li><li><strong>Ensure ongoing compliance</strong> with legislative and policy frameworks including Protective Security Policy Framework (PSPF), ISM, Essential Eight, Privacy Act etc.</li></ul><ul><li><strong>Educate business leaders and end users</strong> on cyber controls, risk awareness, and behavioural best practices.</li><li>Embed a pre-emptive and proactive culture around the awareness of current/emerging cyber threats.</li></ul><ul><li><strong>Manage third-party security providers</strong> to deliver 24/7 monitoring, incident response, and security operations.</li><li>Strengthen relationships with the Australian Cyber Security Centre for threat intelligence and early warnings.</li><li>Oversee controls implementation, risk management, and continuous improvement across Information Security.</li><li>Support the <strong>uplift of internal capability within</strong> <strong>the Information Security team,</strong> including hiring, coaching, and mentoring.</li></ul><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / EXPERIENCE </span></strong></p><p> </p><p> </p><p>Suitable for a Head of Information Security experienced operating as a trusted advisor at the Board level yet still capable of undertaking a broad role inside a small yet impactful team.</p><p> </p><p> </p><p>A background operating and socialising at the Board level (including preparing / presenting Board reports) then translating and communicating complex security risks/issues into an easy-to-understand business context is essential.</p><p> </p><p> </p><p>Ideal for a Security leader seeking to improve/refine Information Security inside a purpose driven and forward-thinking organisation who invests in modern technologies and values continuous education.</p><p> </p><p> </p><p><strong>Experience and Qualifications:</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in IT, Cyber Security, or a related field</li><li><strong>Certifications:</strong> relevant industry certifications e.g. CISSP, CISM, CISA</li><li><strong>Experience:</strong></li><ul><li>Leading enterprise security functions across strategy, incident response, and governance, risk & compliance.</li><li>Strong understanding of cyber resilience, risk posture, and controls.</li><li>Vendor management of third-party security service providers.</li><li>Leading and developing small yet high-performing teams.</li></ul><li><strong>Proven track record: </strong></li><ul><li>Successfully preparing and presenting cyber security reports to Boards and translating technical and risk concepts into clear, business relevant insights.</li><li>Designing and embedding security governance, controls, and risk management practices across cloud-first environments.</li><li>Leading uplift in security culture, awareness, and capability across an organisation.</li></ul><li><strong>High impact communication</strong>:</li><ul><li>Ability to distil the message, eliminate unnecessary complexity, and communicate in an easy-to-understand and business-minded manner to C-suite and Board members.</li><li>Exceptional stakeholder management skills with a sense of gravitas capable of influencing others at an executive level.</li><li>Demonstrate broad awareness of the changing external threat landscape and potential issues/risks/drivers, then clearly communicate what this means for the organisation.</li></ul><li><strong>Security Compliance Frameworks:</strong> Comprehensive understanding of the Australian Government's PSPF, including ISM and Essential Eight.</li><li><strong>Leadership skills:</strong> Strong leadership and team-building capabilities with a track record of managing and developing high-performing teams.</li></ul><p>· <strong>Industry experience:</strong> Financial Services, Insurance, Superannuation or similarly APRA-regulated environments is preferred.</p><p>· <strong><span style="text-decoration: underline;">Australian citizenship and ability to obtain Australian Government security clearance is essential</span></strong><strong>. </strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013328372</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position</strong></h4></td></tr></tbody></table></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjg2MTg0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client a well-established, global organisation entering an exciting new phase of growth. As IT Manager, you'll take ownership of the company's technology environment by driving strategic improvements, enhancing reliability and ensuring the security and performance of critical business systems.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will lead a small but capable IT team responsible for core infrastructure, security and business systems. You'll set the direction for technology across Australia while collaborating closely with international IT counterparts to align with global strategy.</p><p>This is a hands-on leadership role where you'll have the scope to modernise systems, shape IT processes and influence how technology supports business growth.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and develop the IT team to deliver operational excellence.</li><li>Oversee infrastructure, applications and security to ensure high availability and business continuity.</li><li>Drive improvements in IT service management (incident, problem, change, release).</li><li>Embed strong security and risk management practices across all systems.</li><li>Manage budgets, vendors, and service providers for cost-effective outcomes.</li><li>Contribute to the company's global technology roadmap and champion innovative new solutions.</li></ul><p> </p><ul><li><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You will have experience as a hands-on IT Manager, leading a small team. In addition, you will have:</p><ul><li>At least 5 years' experience in an IT leadership role.</li><li>Knowledge of Google Workspace (GWS) and Google Cloud Platform (GCP).</li><li>Experience with SAP Business One and SQL.</li><li>Proven ability to build and lead high-performing teams and engage effectively with senior stakeholders.</li><li>Strategic mindset combined with a pragmatic, hands-on approach.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p>Reference Number: 06810-0013330735 TW</p><p><strong><em> </em></strong></p><strong>This is an on-site position.</strong></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDU0NzAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
