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10 results for Rht It Support jobs

Desktop Support L2/3 | Mid-Sized Firm
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 100000 - 110000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.</p><p>You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.</p><p>Working in a close-knit internal team, teamwork and collaboration are critical as is trust.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support &amp; troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management </strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul><p><strong><span style="text-decoration: underline;">Attitude &amp; personality:</span></strong></p><ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p> </p><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p> </p><p>Reference Number: 06800-0013521164</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-07T00:25:52Z
Desktop Support
  • Melbourne, Victoria
  • remote
  • Contract/Temporary
  • 41 - 42.5 AUD / Hourly
  • <p> </p><p><strong>The Company</strong></p><p>Our client is an established healthcare organisation seeking a hands-on Desktop Support professional to support users across multiple sites.</p><p> </p><p><strong>The Role</strong></p><p>Provide Level 1 &amp; 2 onsite and remote desktop support, resolving technical issues and maintaining IT systems. </p><p>Key responsibilities include:</p><ul><li>Troubleshoot hardware, software and connectivity issues</li><li>Manage incidents and tickets via ServiceNow</li><li>Deploy and configure devices and applications</li><li>Support Microsoft 365 and user accounts</li><li>Assist with upgrades and system rollouts</li></ul><p> <strong>Your Skills &amp; Experience</strong></p><ul><li>Level 1 &amp; 2 desktop support experience</li><li>Windows 10/11 and Microsoft 365</li><li>Active Directory / Entra ID</li><li>ServiceNow or similar ITSM tools</li><li>Hardware and network troubleshooting</li><li>Intune / SCCM highly regarded</li><li>Strong communication and customer service</li><li>Valid driver's licence and unrestricted Australian working rights</li></ul><p> </p><p><strong>About You</strong></p><p>You're a proactive Desktop Support professional who enjoys solving problems and delivering great customer service. You're confident troubleshooting technical issues, managing competing priorities and working independently or within a team.</p><p> </p><p><strong>What's on Offer?</strong></p><ul><li>Supportive and collaborative IT team</li><li>Hands-on exposure to diverse technologies</li><li>Multi-site healthcare environment</li><li>Opportunity to build your technical expertise</li></ul><p> </p><p>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.</p><p> </p><p><strong>Job Ref N: 06810-0013522016-LR</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGF1cmEucm9iaW5zb24uMzU0MzcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-10-08T05:27:04Z
Senior Desktop Support Analyst
  • Eagle Farm, Queensland
  • remote
  • Permanent placement
  • 80000 - 90000 AUD / Yearly
  • <p>Our client is an Australian owned construction organisation. They're looking for an experienced Desktop Support Analyst to join the team. The position requires strong technical troubleshooting skills, effective communication, and the ability to work both independently and collaboratively within a national IT team. Join an IT team where you'll have the opportunity to take ownership of your workload and play an active role in decision-making!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 desktop support to end users, both in-office and remotely.</li><li>Diagnose and resolve hardware, software, and peripheral issues across desktops, laptops, monitors, printers, and mobile devices.</li><li>Manage user account lifecycle including provisioning, modification, and deprovisioning within Active Directory and Microsoft 365.</li><li>Troubleshoot audio, video, and connectivity issues with meeting room systems.</li><li>Support endpoint patching, software updates, and security compliance activities.</li><li>Coordinate with vendors for warranty repairs, hardware replacements, AV requirements and procurement.</li></ul><p><strong>Key Requirements:</strong></p><ul><li>2-3 years of experience in a desktop support or similar IT support role.</li><li>Demonstrated experience supporting Windows environments and Microsoft 365.</li><li>Working knowledge of Active Directory, Group Policy, and user account management.</li><li>Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).</li><li>Current Australian driver's licence and access to a personal vehicle.</li></ul><p><strong>Key Benefits:</strong></p><ul><li>Join a growing Australian owned organisation where your ideas are valued, achievements are recognised, and career progression is encouraged.</li><li>Join a team where you'll have the opportunity to take ownership of your workload and play an active role in decision-making.</li></ul><p><strong>Apply Today:</strong></p><p>If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjIyMzU4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-09-28T04:09:02Z
IT Support Officer | 5 days onsite
  • Brisbane CBD, Queensland
  • remote
  • Permanent placement
  • 65000 - 75000 AUD / Yearly
  • <p>Our client is an Australian owned organisation looking for an IT Support Officer to join their growing technical environment. They are committed to professional development, offering genuine opportunities for career progression and internal promotion.</p><p>We're looking for someone who enjoys solving technical problems, is enthusiastic about delivering outstanding customer service, and is eager to develop their technical skills while building a long-term career in IT.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage service desk operations, prioritising, resolving and escalating support tickets.</li><li>Coordinate incident escalation procedures, providing timely support for complex technical issues.</li><li>Administer hardware, software and business applications to maintain system availability and operational performance.</li><li>Demonstrate a willingness to learn from feedback and collaborate with peers.</li><li>Contribute to documentation and knowledge capture as part of delivery activities.</li></ul><p><strong>Key Requirements:</strong></p><ul><li>6-18 months of proven experience in a similar IT Service Desk or Technical Support role.</li><li>Proven experience working within Microsoft Suite; Active Directory, Intune, SharePoint, Entra ID, etc.</li><li>Qualification in Information Technology, Computer Science, or a related field.</li><li>Strong enthusiasm for technology and a demonstrated commitment to learning and development.</li><li>The ability to work independently, while also contributing effectively within a collaborative team environment.</li></ul><p><strong>Key Benefits:</strong></p><ul><li>Be mentored by experienced and approachable leaders who are invested in your professional development and long-term career growth.</li><li>Join a collaborative and supportive team where your ideas are valued, achievements are recognised, and career progression is encouraged.</li><li>Join an organisation that genuinely encourages growth, by funding your Microsoft and Azure certifications within the first 12 months.</li></ul><p><strong>Apply Today:</strong></p><p>To apply, please submit your CV via the 'Apply' button. If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjIxNjg0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-09-15T04:44:00Z
Service Desk Analyst | Managed Services
  • Malvern, Victoria
  • remote
  • Permanent placement
  • 75000 - 85000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established Managed Service Provider that has been delivering exceptional IT solutions to Australian businesses for more than 30 years. Due to continued growth, they're looking to add a customer-focused Service Desk Analyst who has MSP experience to their collaborative Melbourne team.</p><p>This is an excellent opportunity to join a business with an outstanding culture, work with a diverse client base, and develop your technical skills across a broad range of technologies.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will primarily provide support to a range of client's Microsoft environments.</p><p>More specific duties are highlighted below:</p><ul><li>Provide support remotely for managed service clients.</li><li>Troubleshoot hardware, software, Microsoft Windows and Microsoft 365 issues.</li><li>Administer Microsoft 365 and hybrid cloud environments.</li><li>Create and maintain accurate documentation</li><li>Provide excellent customer service at all times.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You'll enjoy working directly with customers and thrive in an environment where your troubleshooting skills are put to the test.</p><p>You will bring:</p><ul><li>Previous experience working within an IT Managed Services Provider (MSP) - mandatory.</li><li>Experience supporting Microsoft 365, Windows and hybrid environments.</li><li>Exposure to networking and endpoint support.</li><li>Knowledge of IT security solutions and best practices.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent written and verbal communication skills.</li><li>A professional, customer-first approach.</li><li>The ability to work independently while contributing to a collaborative team.</li></ul><p> </p><p><strong>What's on Offer</strong></p><ul><li>Hybrid working environment.</li><li>Friendly and supportive team culture.</li><li>Exposure to a wide range of technologies and projects.</li><li>Opportunity to build long-term relationships with clients.</li><li>Ongoing learning and career development.</li><li>Competitive salary package.</li><li>Regular team social events.</li></ul><p> </p><p>If you're looking to join a growing MSP where you'll have genuine variety, autonomy and the opportunity to make an impact, we'd love to hear from you.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p>Job Reference No: <strong><em>06810-0013476552</em></strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuOTI1NTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-09-24T05:25:10Z
IT Manager
  • Sydney CBD, New South Wales
  • remote
  • Contract/Temporary
  • 500 - 550 AUD / Daily
  • <p><strong>Main Duties: </strong></p><ul><li>Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors.</li><li>Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.</li><li>Manage ICT assets, including laptops, mobile devices, software, and user accounts, ensuring compliance with organisational standards and processes.</li><li>Support the administration and operation of key technology platforms, including the 3CX phone system, staff onboarding/offboarding processes, and cybersecurity initiatives.</li><li>Maintain strong relationships with internal stakeholders and external ICT partners, providing regular reporting and participating in account management meetings.</li><li>Identify, escalate, and assist in managing ICT and cybersecurity risks and incidents, supporting business continuity requirements.</li><li>Develop and maintain ICT documentation, user guides, and training resources to improve system usage and staff capability.</li><li>Mentor and support junior operational staff in delivering day-to-day technical support and ICT administration services.</li><li>Contribute to ICT projects, continuous improvement initiatives, and broader operational activities as directed by the COO and ICT Manager.</li></ul><p> </p><p>This is a <strong>hybrid</strong> position. </p><p>Reference Number: 06800-0013512104</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/aGVucnkud29vLjAyMTMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-09-23T01:13:03Z
Cloud Manager
  • Sydney, New South Wales
  • remote
  • Contract/Temporary
  • 750 - 1000 AUD / Daily
  • <table width="680"><tbody><tr><td width="507"><p><strong>Responsibilities: </strong></p><ul><li>Ensure cloud services and infrastructure remain operational, secure, and effectively maintained through completion of routine operational tasks.</li><li>Provide deep technical expertise and enterprise-level experience in the design, implementation, configuration, documentation, management, and support of Microsoft Azure Cloud Services.</li><li>Optimize Azure cloud performance and capacity, ensuring consumption is well managed and costs are monitored within budget.</li><li>Maintain licensing compliance across all products and services.</li><li>Implement, test, and maintain disaster recovery, backup, and recovery procedures in line with defined service level agreements.</li><li>Administer Microsoft 365 and Azure backup environments in accordance with RTO and RPO commitments.</li><li>Identify and implement automation opportunities to streamline processes and improve IT team productivity.</li><li>Maintain a strong security posture by ensuring applications, infrastructure, and networks are well architected and supported by robust operational processes that enhance end-user productivity and experience.</li><li>Ensure all new system designs follow secure-by-design principles.</li><li>Participate in corporate projects and provide infrastructure expertise as required.</li><li>Review solution designs and support project teams in modernizing and optimizing workloads.</li></ul><p> </p><p><strong>Network, Firewall, and Infrastructure</strong></p><ul><li>Demonstrate deep knowledge of Cisco ISE, Meraki, and Zscaler.</li><li>Apply strong expertise in cloud networking and security, including DNS, DHCP, and Group Policy.</li><li>Maintain the security and integrity of network infrastructure across all office locations and cloud environments.</li><li>Deliver infrastructure projects aligned with IT strategy.</li></ul><p> </p><p><strong>Reporting</strong></p><ul><li>Prepare reports for key stakeholders, including senior leadership, that provide visibility into key IT operational metrics, risk areas, and opportunities for improvement.</li></ul><p> </p><p>Reference Number: 06800-0013518408</p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/aGVucnkud29vLjEwMTQzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-06T00:20:52Z
IT Support Officer
  • Brisbane CBD, Queensland
  • remote
  • Contract/Temporary
  • 42 - 42 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">$42 per hour + super | Brisbane</span></strong></p><p>Are you an IT Support professional looking for a hands-on role where you can work directly with users across multiple sites?</p><p>We are currently recruiting for an IT Support Officer to join the internal technology team of a well-established organisation with multiple locations across Brisbane.</p><p>This is a great opportunity for someone who enjoys face-to-face IT support, troubleshooting and working independently while gaining exposure to a broad range of technologies and environments.</p><p><strong>The opportunity</strong></p><p>You will provide L1/L2 onsite IT support across approximately 5-6 sites, supporting hundreds of end users. You will be the primary onsite IT contact, handling issues through to resolution or escalation.</p><p><strong>Key responsibilities</strong></p><ul><li>Provide onsite L1/L2 IT support across multiple locations</li><li>Troubleshoot Windows, Microsoft 365, VPN, connectivity and hardware issues</li><li>Prepare and deploy laptops, monitors and peripherals</li><li>Support new starters with device setup and access</li><li>Manage IT hardware, assets, warranties and replacements</li><li>Provide basic networking and infrastructure troubleshooting</li><li>Manage tickets through ServiceNow</li><li>Liaise with infrastructure teams, vendors and key stakeholders</li><li>Travel between sites as required</li></ul><p><strong>What we're looking for</strong></p><p>We're looking for someone who is hands-on, confident troubleshooting issues and comfortable dealing directly with users.</p><p>You don't need to be a deep technical specialist we're looking for someone who takes ownership, learns quickly and communicates well.</p><p>A driver's licence is required, with pool vehicles available for business travel.</p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking the apply button or for further information, email <strong>Alex Nolan @ </strong><a href="mailto:[email protected]"><strong>[email protected]</strong></a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QWxleC5Ob2xhLjkxMTcyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-07T23:09:39Z
IT Support Officer
  • Wacol, Queensland
  • remote
  • Contract/Temporary
  • 40 - 42 AUD / Hourly
  • <p>This is a 6-month contract in a large, international business. It's not a small local operation where you're given limited access to the business, this is a contract that will allow you to see how a large business operates.</p><p>This isn't simply a "close tickets and move on" helpdesk position.</p><p>This is a Level 1 IT Support Officer where you'll join the internal technology team of a well-established organisation.</p><p>You'll have the opportunity to gain exposure across:</p><ul><li>Microsoft 365 &amp; Windows environments</li><li>Active Directory</li><li>IT asset management</li><li>Networking - LAN/WAN</li><li>Vendor management</li><li>L2 - L3 escalation processes</li><li>ITIL &amp; SLA-driven service delivery</li><li>Technology projects and implementations.</li></ul><p>This is a great opportunity for you if you enjoy customer-facing IT support, want exposure to a variety of technologies and you're looking to gain valuable experience within an established internal IT environment.</p><p><strong>Your opportunity</strong></p><p>You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible role where you're the go-to person which involves phone calls, walk-up support, tickets and emails.</p><p><strong>Key responsibilities</strong></p><ul><li>Provide Level 1 and Level 2 technical support across a broad user environment</li><li>Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune</li><li>Support users through phone calls, walk-ups, tickets and email</li><li>Escalate more complex technical issues to senior team members</li><li>Maintain clear and accurate ticket notes and documentation</li><li>Apply a security-conscious approach when resolving requests</li></ul><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button or for further information, email &gt; Alex Nolan @ [email protected]</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QWxleC5Ob2xhLjUyNTY2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-02T02:07:57Z
Senior Business Process Lead | Transformation
  • Melbourne CBD, Victoria
  • remote
  • Contract/Temporary
  • 700 - 900 AUD / Daily
  • <p><strong>Senior Business Process Lead<br /> Contract, 3 months | Melbourne </strong></p><p>We're working with a large national organisation currently in the middle of a major systems transformation, moving off legacy ERP and CRM platforms onto Microsoft Dynamics, with a parallel shift to a new CMS platform. It's a genuinely hands on build phase, not a maintenance role, and they need someone who can roll their sleeves up.</p><p> </p><p><strong>What you'll actually be doing:</strong><br /> Most of the process documentation that exists today is basic and incomplete, so you'll be building out detailed, granular process maps from the ground up across several priority areas, including the digital platform transition (new content, configuration and governance workflows). You'll be working closely with the business to validate these as the organisation evolves, not just capturing what exists today. A big part of this engagement is coaching too. There are three business analysts on the team who are strong on process but haven't done deep process architecture work before, and part of your mandate is to lift their capability so they can carry this forward once you're gone.</p><p> </p><p><strong>What they need to see from you:</strong></p><ul><li>Real transformation experience, not a purely BAU or operational process background</li><li>Comfort operating in an environment that's still figuring some things out as it goes, rather than one with mature, fixed processes</li></ul><p> </p><p><strong>Good to have, not essential</strong>:</p><ul><li>Government or not for profit experience, particularly if you're used to less structured, ambiguous environments</li><li>Specific tooling background isn't a deal breaker for them</li><li>Worth flagging: if your background is mostly large banks or telcos with very rigid, structured process environments, this one might feel like a different kind of challenge, so it's worth thinking about whether that flexibility is a fit for you</li></ul><p> </p><p><strong>Logistics:</strong></p><ul><li>Three month contract</li><li>Melbourne based team, some interstate collaboration via Teams</li><li>Immediate start preferred, up to two weeks notice accepted</li></ul><p> </p><p>If this sounds like your kind of project, get in touch.</p><p>Apply Today</p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: 06810-0013508287FB</em></strong></p><p><em> </em></p><p>This is a hybrid position.</p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZnJhbmtsaW4uYnJvd24uNTY2MDguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-09-17T00:33:27Z