<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is an Australian IT Managed Service Provider that services the SMB market in Sydney.</p><ul><li>Northern Beaches / Forest District office location - free parking.</li><li>Broad and varied hands-on role in close-knit team environment.</li><li>Ongoing training, paid certifications.</li><li>Career path towards a tech lead / team lead.</li><li>Focus on supporting smaller business customers.</li><li>Hybrid working - once trained up and passed probation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 1 & 2 IT Helpdesk support and monitoring to various SMB customers - onsite and remote.</p><p>You'll undertake a very broad role involving support & troubleshooting, systems administration, and security for small businesses.</p><p>Working in a close-knit team with the company Director to support the businesses continued expansion. </p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 IT Helpdesk Support to troubleshoot and resolve desktop hardware/software, server, and network issues for SMB customers.</li><li>Support & configure Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management</li><li>Firewall configuration - Sophos</li><li>Monitor remote management platforms</li><li>Support DR and backups.</li><li>Support & manage security tools such as ThreatLocker & SentinelOne.</li><li>Interact with vendors and 3<sup>rd</sup> parties to resolve issues.</li><li>Support customers via phone, email and onsite.</li><li>On-site visits to customers (company car is available).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a self-sufficient and proactive IT Support professional capable of taking the initiative and who prides themselves on their customer service abilities.</p><p>Ideal if you enjoy working in smaller company environments and live in and around the North Beaches or Forest District and are seeking looking for a challenging role closer to home.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Interest in cyber security.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Current Australian drivers licence and comfortable travelling to customer sites for onsite support.</li></ul><p> </p><p><strong>This is an full-time permanent role located close to the Northern Beaches / Forest District and is offering $70,000 - $85,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjExMzMxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is partnered with a Not-For-Profit in Brisbane, and they are seeking an IT Support Specialist. In this role, you will be responsible for:</p><ul><li>Providing Level 1-2 <strong>helpdesk support</strong> to end users across Queensland.<br /> * Be the onsite support as needed to deliver timely <strong>deskside support</strong> to end users.<br /> * Troubleshooting and resolving issues related to <strong>AD and Office 365</strong> applications.<br /> * Escalating issues to appropriate teams as necessary.</li></ul><p>Details:</p><ul><li>5 days WFO work arrangement in Brisbane.</li><li>Working in a Microsoft & Windows 10/11 environment.</li><li>Fulltime contract of 38 hours/ week.</li><li>Possibility of extension is likely.</li></ul><p>Requirements:</p><ul><li>Working rights in Brisbane (no sponsorship provided).</li><li>Proven experience in a Level 1/2 IT Support role.</li><li>Decent knowledge of Active Directory, <strong>Intune, </strong>ITIL practices and experience using an ITSM tool.</li><li>Proven <strong>deskside support</strong> experience in directly assisting end users.</li><li>Excellent <strong>customer service</strong>, communication and interpersonal skills.</li></ul><p>Please send your resume by clicking on the apply button or contact Matthew Lee directly at <a href="mailto:[email protected]">[email protected]</a> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuMjcwMDEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>The Role</strong></p><p>We're supporting large-scale <strong>M&A cutover activities</strong> and are seeking <strong>two End User Migration Technicians</strong> based in Perth to assist with on-site migrations at portfolio organisations.</p><p>This role is hands-on and customer-facing, focused on migrating end-user devices and accounts between Microsoft environments. You'll work closely with a wider migration team while supporting users through what can be a high-change period.</p><p>This is ideal for someone with strong EUC / desktop support experience who is calm under pressure, detail-oriented, and confident working directly with end users.</p><p><strong>Key Responsibilities</strong></p><ul><li>Intake of end-user devices and capture of user/device details</li><li>Execute laptop, desktop, and mobile device migrations between Microsoft environments</li><li>Support Active Directory, Entra ID, Intune, and Office 365 cutovers</li><li>Run migration tools and scripts (e.g. Quest ODM, PowerShell)</li><li>Perform post-migration checks to ensure systems, apps, and access are working</li><li>Provide immediate post-migration desktop and application support</li><li>Escalate complex or high-impact issues to migration leads</li><li>Maintain professionalism with users who may be frustrated or impacted by change</li></ul><p><strong>Required Skills & Experience</strong></p><ul><li>Strong background in <strong>corporate desktop / EUC support</strong></li><li>Experience supporting <strong>Windows devices</strong> and Microsoft Office</li><li>Solid troubleshooting skills (login issues, Office, connectivity, printers)</li><li>Exposure to <strong>Office 365 environments</strong></li><li>Strong customer service and communication skills</li><li>Ability to work accurately and follow defined migration processes</li><li>Comfortable working on-site in fast-paced, high-change environments</li></ul><p><strong>Nice to Have</strong></p><ul><li>Experience with <strong>Quest ODM</strong></li><li>Exposure to <strong>Microsoft Intune / Entra ID</strong></li><li>Apple iOS device support experience</li><li>Prior involvement in <strong>M&A or large-scale migration projects</strong></li></ul><p><strong>Other Requirements</strong></p><ul><li>Regular travel required (typically <strong>4-5 days per week</strong>)</li><li>Some weekend travel/work may be required depending on cutover schedules</li><li>Must be able to cover hotel deposits and reclaim via expenses</li><li><strong>Australian driver's licence </strong></li></ul><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong><strong>on-site</strong> <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjMzODU2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. This award-winning industry leader focuses on designing and developing the digital landscape of Melbourne. This energetic team environment is a great place to develop your career.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>This role is reporting into the Corporate IT Manager to implement technical and best practices to ensure reliability and consistency across all aspects of ICT.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Managing user requests in an efficient and timely manner, while also responding to technical issues to minimise disruption to business operations</li><li>Handling support requests, maintaining high level of customer service and communication throughout the support process in a professional manner</li><li>Ensure that targeted, accurate and timely information is supplied effectively to resolve customer issues and requests from various sources</li><li>Support set-up activities for smartphones, tablets, multi function devices, computers, printers and other ICT systems</li><li>Be able to identify and resolve complex technical issues in collaboration with other IT departments to ensure a timely resolution</li><li>Identify and suggest progressive improvements and solutions</li><li>Be and all-rounder within the team and being very hands on across the role.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p> </p><ul><li>A strong level of managing IT systems and technical knowledge supporting a mobile and geographical workforce.</li><li>Strong troubleshooting, documentation and communication skills.</li><li>Azure/Entra ID cloud services knowledge.</li><li>Microsoft Office 365 Administration.</li><li>ITIL Foundation level required.</li><li>PowerShell scripting experience.</li><li>SharePoint Online Administration.</li><li>Ability to work independently and be self-motivated</li><li>Effective decision-making skills and problem solving</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button or email Joe Griffiths on <a href="mailto:[email protected]">[email protected]</a></p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013350767 JG</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFtZXMuY2Fyci43MjE4MS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<ul><li><table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p> </p><p>Operating in the Insurance industry, this Australian Financial Services corporation employs 80+ staff and delivers purpose driven outcomes for Australian households, businesses, and communities.</p><p> </p><ul><li>Cyber-aware CEO, Board, and Executive Leadership team.</li><li>Forward thinking with investment in IT and Cybersecurity through a modern cloud-first approach (Microsoft Azure, ZTNA) with no legacy technology.</li><li>Upcoming implementation of a modern data analytics solution - Azure Databricks.</li><li>Strong emphasis on data management, security and risk mitigation.</li><li>More than $1 billion in written premiums.</li><li>Additional superannuation contributions.</li><li>Emphasis on learning & development and a work/life balance.</li><li>Hybrid working.</li></ul><p> </p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE & RESPONSIBILITIES: </span></strong></p><p> </p><p> </p><p>Newly created <strong>Head of Information Security</strong> position operating in a small yet impactful team of 3 to lead and improve the enterprise security function.</p><p> </p><p> </p><p>Engaging directly with the Board, you will provide strategic direction and practical leadership on how to best improve information security in alignment with organisational objectives.</p><p> </p><p> </p><p>Operating in a mature and modern cloud environment, you will focus on improving and refining information security, while simultaneously building positive confidence at the Board level through improved Board reporting, education, and communication.</p><p> </p><p> </p><p><strong>Key responsibilities and deliverables: </strong></p><ul><li><strong>Lead the strategic direction of Information Security</strong> in alignment with business objectives and mission.</li></ul><ul><li><strong>Build and maintain successful relationships as a trusted cyber security advisor</strong> <strong>with the Board</strong>, Executive Leadership team, Technology teams, and wider organisation.</li><li><strong>Establish confidence with the Board</strong> <strong>through producing high-quality Board papers</strong> that provide clear and confident reporting on cyber posture, risks, vulnerabilities, metrics, and investment priorities.</li><li><strong>Board and Executive level communication</strong> translating complex security risks/issues into an understandable business context.</li><li><strong>Improve Information Security operating cadence</strong> across Technology and the broader organisation.</li><li><strong>Ensure ongoing compliance</strong> with legislative and policy frameworks including Protective Security Policy Framework (PSPF), ISM, Essential Eight, Privacy Act etc.</li></ul><ul><li><strong>Educate business leaders and end users</strong> on cyber controls, risk awareness, and behavioural best practices.</li><li>Embed a pre-emptive and proactive culture around the awareness of current/emerging cyber threats.</li></ul><ul><li><strong>Manage third-party security providers</strong> to deliver 24/7 monitoring, incident response, and security operations.</li><li>Strengthen relationships with the Australian Cyber Security Centre for threat intelligence and early warnings.</li><li>Oversee controls implementation, risk management, and continuous improvement across Information Security.</li><li>Support the <strong>uplift of internal capability within</strong> <strong>the Information Security team,</strong> including hiring, coaching, and mentoring.</li></ul><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / EXPERIENCE </span></strong></p><p> </p><p> </p><p>Suitable for a Head of Information Security experienced operating as a trusted advisor at the Board level yet still capable of undertaking a broad role inside a small yet impactful team.</p><p> </p><p> </p><p>A background operating and socialising at the Board level (including preparing / presenting Board reports) then translating and communicating complex security risks/issues into an easy-to-understand business context is essential.</p><p> </p><p> </p><p>Ideal for a Security leader seeking to improve/refine Information Security inside a purpose driven and forward-thinking organisation who invests in modern technologies and values continuous education.</p><p> </p><p> </p><p><strong>Experience and Qualifications:</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in IT, Cyber Security, or a related field</li><li><strong>Certifications:</strong> relevant industry certifications e.g. CISSP, CISM, CISA</li><li><strong>Experience:</strong></li><ul><li>Leading enterprise security functions across strategy, incident response, and governance, risk & compliance.</li><li>Strong understanding of cyber resilience, risk posture, and controls.</li><li>Vendor management of third-party security service providers.</li><li>Leading and developing small yet high-performing teams.</li></ul><li><strong>Proven track record: </strong></li><ul><li>Successfully preparing and presenting cyber security reports to Boards and translating technical and risk concepts into clear, business relevant insights.</li><li>Designing and embedding security governance, controls, and risk management practices across cloud-first environments.</li><li>Leading uplift in security culture, awareness, and capability across an organisation.</li></ul><li><strong>High impact communication</strong>:</li><ul><li>Ability to distil the message, eliminate unnecessary complexity, and communicate in an easy-to-understand and business-minded manner to C-suite and Board members.</li><li>Exceptional stakeholder management skills with a sense of gravitas capable of influencing others at an executive level.</li><li>Demonstrate broad awareness of the changing external threat landscape and potential issues/risks/drivers, then clearly communicate what this means for the organisation.</li></ul><li><strong>Security Compliance Frameworks:</strong> Comprehensive understanding of the Australian Government's PSPF, including ISM and Essential Eight.</li><li><strong>Leadership skills:</strong> Strong leadership and team-building capabilities with a track record of managing and developing high-performing teams.</li></ul><p>· <strong>Industry experience:</strong> Financial Services, Insurance, Superannuation or similarly APRA-regulated environments is preferred.</p><p>· <strong><span style="text-decoration: underline;">Australian citizenship and ability to obtain Australian Government security clearance is essential</span></strong><strong>. </strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013328372</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position</strong></h4></td></tr></tbody></table></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjg2MTg0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
