<table width="680"><tbody><tr><td width="507"><p>We are seeking a highly skilled and motivated Level 2 IT Support Specialist to join a dynamic IT team. Your role will be working onsite and being responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. The Level 2 IT Support Specialist will play a crucial role in maintaining the overall efficiency and productivity of the organization's IT infrastructure.</p><p><br /> To be successful you will be a friendly and engaging team member with demonstrated experience working in IT support. In this busy role, you will be part of a small growing team of Service and Support professionals who are remotely based, you will be self-motivated, organised, and have the ability of working independently using tools to collaborate with your colleagues.<br /><br /> <strong>Key Responsibilities:</strong></p><ul><li>Providing onsite and remote based IT helpdesk support of staff and vendors to resolve any issues, requests, and incidents.</li><li>Provide End User Support (Level 1 and Level 2)</li><li>Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.</li><li>Serve as a point of escalation for technical issues that require Level 2 support.</li><li>Work with other IT departments and external vendors to identify and implement solutions to technical issues and system outages.</li><li>Develop and maintain knowledge base articles and support documentation to aid in the resolution of technical issues.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><strong>Qualifications:</strong></p><ul><li>3-5 years of experience in IT support, with at least 1 year of experience in a level 2 based role.</li><li>Knowledge of IT service management frameworks such as ITIL.</li><li>Strong technical troubleshooting skills and experience with common IT systems and software (MS Windows, M365, Office 365, Intune, SharePoint, Cloud apps,).</li><li>Excellent communication and interpersonal skills, with the ability to communicate complex technical issues to non-technical stakeholders.</li><li>Strong organizational and time management skills.</li></ul><p><br /> This is a full-time position with a competitive salary and benefits package. The Level 2 IT Support Specialist will report to the IT Infrastructure Manager and work closely with other IT departments to ensure the smooth operation of the organization's technical infrastructure. To be successful in this role you must possess a driver's license and the ability to work in Perth, WA, Australia.</p><p><strong><em> </em></strong></p><p> </p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjA3MzQ2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>THE COMPANY: </strong></p><p>This global software company operates in the Financial Trading space, developing innovative solutions used by the world's leading global exchanges, financial traders, and brokers.</p><ul><li>Successful global company with a flat structure and a supportive culture focusing on curiosity, creativity, accountability, and hard work. </li><li>Significant professional development, training, and learning opportunities.</li><li>Work alongside a knowledgeable, motivated, committed, and collaborative team.</li><li>Hybrid working.</li></ul><p> </p><p><strong>ROLE SNAPSHOT: </strong></p><p>As the Junior Application Support Analyst, you be providing technical support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions.</p><p>Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</p><p>Product specific training is provided.</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 technical support to electronic trading clients and their execution systems.</li><li>Monitor & troubleshoot trades in real-time electronic trading systems.</li><li>Involvement in supporting all aspects of the trading system.</li><li>Investigation of system logs.</li><li>Daily system availability and functionality testing (server health checks, order testing etc).</li><li>Troubleshoot network connectivity. </li><li>Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</li><li>Work with a global team in in a follow-the-sun model</li><li>Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</li></ul><p> </p><p><strong>REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </strong></p><p>Suitable for an aspiring Application Support professional with 12 months + technical support experience and demonstrated knowledge/interest of financial trading / financial markets.</p><p>Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </p><p>Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>1-3 years Technical IT Support experience.</li><li>Demonstrated interest and knowledge in financial trading (e.g. Derivatives, Equities, Futures, Options etc).</li><li>Linux command line knowledge / skills</li><li>Python, Bash and/or SQL scripting skills are beneficial.</li><li>Logical troubleshooting skills.</li><li><strong>Demonstrated attitude & personal qualities</strong>: naturally curious/inquisitive who is intelligent and is eager to learn (enjoys labs and tinkering); possesses an 'I'll figure it out' mentality to problem solving; exceptional people, communication and customer service skills; collaborative team player.</li><li>Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path.</li></ul><p> </p><p><strong>This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $80,000 - $100,000 (plus super) + bonus - depending on experience. </strong></p><p> </p><p><strong><em>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: 06800-0013341279</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjA5NTg4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong></p><p> </p><p>Our client is an established leader in their industry who are looking for someone to join their team initially on a two month contract. You will be providing first level support to end users.</p><p> </p><p><strong>The Role</strong></p><p><strong> </strong></p><p>As a Helpdesk Support Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you provide a professional approach that customers will remember you for.</p><p> </p><p><strong>Your Skills & Experience</strong></p><p><strong> </strong></p><ul><li>Experience with dealing with end users</li><li>Experience within a corporate environment</li><li>Ability to deal with high volume tickets</li><li>Ability to problem solve and learn on the job</li><li>Exceptional communication skills</li></ul><p> </p><p><strong>About you</strong></p><p> </p><p>You are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for.</p><p> </p><p><strong>What's on offer?</strong></p><p> </p><ul><li>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</li></ul><p> </p><p>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.<br /> </p><p> </p><p class="pageDescription">06810-0013389891AS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMzg5NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is a fantastic organisation who operate globally, but you will be supporting users based across Australia. The team are tight-knit who value teamwork, work collaboratively together and strive to provide exceptional customer service and experiences to end users.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong><strong><span style="text-decoration: underline;"> </span></strong></p><p>In this role you will join a Service Desk team of 5 staff members, supporting approximately 1000 users and 1400 devices across Australia but predominantly in Melbourne, Victoria. </p><p>Due to increase project demands within the organisation, the existing Service Desk team are struggling to meet BAU Service Desk requirements and are therefore looking for an exceptional customer service focused, Service Desk support to join the team on a 6 week contract. </p><p>You will be required to be in office 3 days a week with your working from home days dependant on the rest of the teams availability. </p><p>You <span style="text-decoration: underline;">MUST</span> have a valid Australian driver's license and be able to occasionally travel to various sites and locations across Melbourne. A company car will be provided.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Skills and Experience</span></strong><strong><span style="text-decoration: underline;"> </span></strong></p><ul><li>At least 2 years full time working experience in a Service Desk or IT Support position.</li><li>Proven experience and understanding of the Not-for-Profit sector are highly desirable.</li><li>Exceptional written and verbal communication skills.</li><li>A genuine passion for customer service and ensuring end-users are given an attentive and warm experience that will leave them highly satisfied.</li><li>Strong experience working with and administering O365 including MS Teams, SharePoint online, OneDrive and Exchange online.</li><li>Strong experience working with and administering Active Directory and Azure AD.</li><li>Strong experience supporting Intune and enrolling devices.</li><li>Experience with MDM system to enrol, troubleshoot, update and maintain mobile devices and laptops.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong> </p><p>You are immediately available, a quick thinker, highly adaptable and you have a natural flair for solving problems. You are a true team player who values collaboration and are motivated by providing an exceptional level of customer service. You have a can-do attitude and will always give something a go. You have amassed excellent experience to date and are able to join an organisation and hit the ground running.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong><strong><span style="text-decoration: underline;"> </span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06810-0013406431JR</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/am9yZGFuLnJhdGlub24uMjAxODIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="552"><p><strong>Join an Exciting Project as a Desktop Support Engineer - On-going contract </strong></p><p> </p><p>We are seeking a skilled Level 1/2 IT Support Engineer to join an ambitious project supporting a leading client in the civil engineering and construction space. This organisation is renowned for delivering large-scale infrastructure projects that shape communities and drive innovation. If you're passionate about IT support and thrive on different client sites, this role offers an excellent opportunity to showcase your expertise.</p><p> </p><p>Working Hours - 8:30am-4:30pm</p><p><strong>Location:</strong> 2x office locations <br /> Broadmeadow 2292 - 3 days <br /> Kangy Angy 2258 - 2 days</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide comprehensive IT support to VIPs, Executive Assistants, and other team members, ensuring minimal downtime and seamless operations.</li><li>Manage and troubleshoot issues related to Office 365 applications and Windows 10/11 operating systems.</li><li>Oversee configuration, deployment, and support of iOS devices using mobile device management tools.</li><li>Utilize ServiceNow or similar platforms to log, track, and resolve incidents efficiently.</li><li>Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, and video conferencing systems.</li><li>Provide remote assistance using tools like TeamViewer or Remote Desktop Protocol to resolve user issues quickly.</li><li>Perform troubleshooting, repairs, and upgrades for desktops, laptops, printers, and other hardware.</li><li>Apply basic cybersecurity principles to ensure a secure IT environment.</li><li>Support cloud-based platforms such as Azure or AWS for storage and application needs.</li><li>Manage and deploy software using tools like SCCM and Intune.</li><li>Ensure data integrity through proper backup and recovery processes.</li><li>Coordinate the collection and distribution of IT assets across locations.</li><li>Perform regular checks and maintenance on printers and video conferencing room systems.</li><li>Handle escalated incidents and ensure proper resolution in a timely manner.</li></ul><p> </p><p><strong>What we're looking for:</strong><br /> We're seeking someone who can hit the ground running with solid technical expertise, outstanding problem-solving skills, and a collaborative mindset. Prior experience in a fast-paced project or engineering environment is a plus.</p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNTczMC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company:</strong></p><p>Robert Half has exclusively partnered with a well-established and highly regarded Australian-owned organisation. This is an excellent opportunity for a Helpdesk Officer who is early in their IT career and looking to gain hands-on experience within a supportive environment.</p><p><strong>The Role:</strong></p><p>The Helpdesk Technician plays a key role in ensuring end users can effectively carry out their day-to-day work by maintaining reliable computer and telephony systems. You will be responsible for receiving, prioritising, documenting, and resolving technical support requests from internal users</p><p>This position is ideal for someone at the early stage of their IT career who is eager to learn and develop. The role offers strong exposure to a broad range of technologies within an organisation that actively promotes professional growth and internal career progression.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Provide IT and telephony support:</strong> Receive, prioritize, document, and resolve end-user help requests, including hands-on troubleshooting at the desktop level.</li><li><strong>Use diagnostic and tracking tools:</strong> Apply software and hardware knowledge, diagnostic utilities, and helpdesk systems to identify and resolve issues efficiently.</li><li><strong>Escalate complex issues:</strong> Escalate issues beyond the technician's scope promptly to senior team members.</li><li><strong>Maintain and deliver equipment/services:</strong> Manage procurement, provisioning, configuration, and maintenance of computer and telephony hardware and services.</li><li><strong>Participate in after-hours support (Once a month):</strong> Be available for emergency IT support outside normal business hours, responding promptly to calls and on-site requirements when needed.</li></ul><p><strong>Requirements: </strong></p><ul><li>6-12 months in a similar/relevant position</li><li>Exposure to M365, Active Directory & ITSM platforms</li><li>Proven experience troubleshooting desktops, software, and telephony systems in a professional environment</li><li>Excellent communication skills with a customer-focused mindset</li><li>Motivated to build skills and grow professionally in IT</li></ul><p><strong>Benefits:</strong></p><ul><li>Join a growing organisation offering exposure to a broad and evolving technology stack</li><li>Strong focus on internal growth and promotion, reflected in excellent employee retention</li><li>Supportive environment that encourages development and provides a clear career progression path</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjE0NzY1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong><br /> <br /> Join a well-established, values-driven community-focused organisation with a strong mission to improve services and outcomes for the people it supports. Operating across multiple programs and service lines, the organisation is investing in modern enterprise applications to enhance efficiency, data quality and user experience.</p><p> </p><p><strong>The Role</strong><br /> <br /> Work with business stakeholders to understand needs and translate them into effective fit-for-purpose application solutions using ITT-owned and ITT-supported systems.</p><ul><li>Provide functional expertise on enterprise and business applications, especially Microsoft stack and D365, including configuration options, workflows, and user experience, to improve how systems support business processes.</li><li>Act as a key liaison between business areas, ITT teams, and vendors to design and enable solutions, translating between business requirements and system capability.</li><li>Contribute across the Application lifecycle supporting application onboarding, enhancement, optimisation and decommissioning, ensuring solutions align with ITT standards, governance and support models.</li><li>Ensure supportable and operationally aligned solutions are designed to align with ITT application support models, ensuring clarity of ownership, escalation paths, and ongoing support arrangements.</li><li>Demonstrate a commitment to BSL's quality framework and culture by</li><li>identifying and driving continuous improvement and optimisation opportunities to improve application use, configuration, or integration to enhance efficiency, user experience, and value for BSL.</li><li>Embed governance, risk and compliance in solutions by ensuring application solutions consider information security, privacy, accessibility and compliance requirements and align with BSL policies and standards.</li><li>In collaboration with manager, set goals and objectives to ensure outcomes are met.</li><li>Model BSL's values and adhere to the Code of Conduct in everyday work practices.</li><li>Maintain a safe work environment and ensure steps are taken to prevent unsafe work practices in accordance with BSL policies and procedures.</li></ul><p> </p><p><strong>Skills you will bring</strong></p><ul><li>Partner with stakeholders to capture requirements and translate them into application solutions that improve business outcomes.</li><li>Provide functional expertise across business applications (configuration, workflows, UX) and recommend enhancements.</li><li>Identify optimisation opportunities to improve application use, configuration, and integrations (efficiency, usability, data quality, value).</li><li>Support platforms such as Dynamics 365 and Microsoft 365, working with vendors and internal teams to resolve issues and maintain performance.</li><li>Contribute across the application lifecycle: onboarding, enhancements, optimisation, and decommissioning, aligned to governance.</li><li>Collaborate with business, ICT, and vendors to design, deliver, and support solutions-bridging business needs and system capability.</li><li>Design solutions that fit ICT support models, with clear ownership, escalation paths, and operational support needs.</li></ul><p> </p><p>Reference Number: 06810-0013403345 - PJ</p><p><strong><em> </em></strong></p><h4><strong>This is a hybrid</strong> <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjQ2NzEwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>About the Organisation</strong></p><p>This organisation delivers essential services to a diverse and growing community and is committed to fostering a collaborative, innovative, and high-performing workplace. With a strong focus on sustainability, service excellence, and digital transformation, the organisation continues to evolve to meet the needs of its stakeholders.</p><p><strong>The Opportunity</strong></p><p>An experienced ICT leader is sought to oversee the strategic direction, operational performance, and continuous improvement of technology services. This role plays a key part in enabling organisational outcomes through secure, reliable, and forward-thinking digital solutions.</p><p>You will partner with senior leadership to ensure technology capabilities align with strategic priorities, while driving innovation, resilience, and efficiency across the organisation.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic & Business Leadership</strong></p><ul><li>Contribute to organisational planning and long-term strategic direction</li><li>Provide expert technology advice to senior stakeholders</li><li>Establish and monitor performance metrics to evaluate service delivery and outcomes</li><li>Lead the development and ongoing refinement of ICT strategies, frameworks, and policies</li><li>Oversee departmental budgeting, forecasting, and financial performance</li></ul><p><strong>People Leadership</strong></p><ul><li>Lead, coach, and develop a high-performing ICT team</li><li>Translate strategic priorities into clear operational objectives</li><li>Foster a culture of continuous improvement, collaboration, and accountability</li><li>Support staff through change, transformation, and innovation initiatives</li></ul><p><strong>Technology & Operations</strong></p><ul><li>Oversee all ICT functions, including infrastructure, applications, networks, and communications systems</li><li>Ensure effective management of enterprise systems, platforms, and digital services</li><li>Evaluate and implement technology solutions aligned with evolving business needs</li><li>Maintain strong cyber security controls, governance, and risk management practices</li><li>Lead disaster recovery and business continuity planning within the ICT environment</li><li>Oversee digital platforms, including web and internal systems, to ensure usability and performance</li><li>Ensure delivery of responsive and effective ICT support services across the organisation</li></ul><p><strong>Governance & Compliance</strong></p><ul><li>Ensure adherence to relevant legislation, policies, and regulatory requirements</li><li>Promote safe, inclusive, and respectful workplaces</li><li>Support continuous improvement of systems, processes, and service delivery</li><li>Manage vendor relationships, procurement processes, and contracts</li></ul><p><strong>About You</strong></p><p><strong>Skills</strong></p><ul><li>Strong communication skills with the ability to influence and advise diverse stakeholders</li><li>Excellent organisational and leadership capability across both strategic and operational domains</li><li>Highly developed interpersonal skills with the ability to build effective relationships</li><li>Analytical mindset with the ability to translate insights into actionable outcomes</li><li>Experience leveraging digital tools to improve reporting, automation, and efficiency</li></ul><p><strong>Knowledge</strong></p><ul><li>Broad understanding of organisational management including planning, finance, and risk</li><li>Contemporary ICT practices including cloud services, mobility, and collaboration platforms</li><li>Cyber security, data governance, and privacy frameworks</li><li>ICT governance models, standards, and risk methodologies</li><li>Business continuity and disaster recovery principles</li><li>Project and program management methodologies</li></ul><p><strong>Experience</strong></p><ul><li>Demonstrated experience leading ICT strategy and delivery in a complex environment</li><li>Proven ability managing enterprise systems, infrastructure, and digital platforms</li><li>Experience implementing cyber security and risk mitigation frameworks</li><li>Strong leadership experience managing teams and driving performance</li><li>Track record delivering strategic and operational initiatives</li><li>Experience managing budgets, vendors, and procurement processes</li></ul><p><strong>Qualifications</strong></p><ul><li>Tertiary qualifications in Information Technology, Computer Science, or related discipline (or equivalent experience)</li><li>Postgraduate qualifications in business or leadership (or working towards) are desirable</li><li>Current driver's licence</li><li>Ability to obtain a National Police Clearance</li></ul><p><strong>Key Stakeholders</strong></p><ul><li>Senior Leadership Team</li><li>Internal business units</li><li>External vendors and service providers</li></ul><p><strong>Why Apply?</strong></p><p>This is an opportunity to take ownership of a critical function within a forward-thinking organisation and drive meaningful impact through technology leadership, innovation, and strategic alignment.</p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjczNjE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Opportunity<br /> <br /> </strong>Are you early in your IT Support career and looking for an environment that will genuinely support your development?</p><p>We're partnering with a well-established organisation based in Brisbane CBD that has invested heavily into its Microsoft environment and internal IT function.</p><p>This is a great opportunity for someone who wants more than just ticket-churning. You'll be joining a close-knit, high-performing team that values doing things properly, investing in its people, and providing clear progression pathways into more senior roles.<br /> <br /> <strong>The Role<br /> <br /> </strong>Reporting to the Service Desk Manager, you'll provide hands-on support across a modern Microsoft environment, working across both BAU support and ongoing improvements.</p><p>You'll gain exposure to Azure, Microsoft 365, and endpoint management, while building strong foundations across infrastructure and user support.<br /> <br /> <strong>Key Responsibilities</strong></p><ul><li>Provide L1 support across users, devices, and systems</li><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>Manage users, groups, and access within Entra ID (Azure AD)</li><li>Assist with device management via Intune / Endpoint Manager</li><li>Troubleshoot hardware, software, and networking issues</li><li>Support onboarding/offboarding and user lifecycle management</li><li>Contribute to documentation and process improvements</li><li>Assist with small projects and system enhancements</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience in an IT Support / Helpdesk role (6-18 months is ideal)</li><li>Exposure to Microsoft 365 and Azure environments</li><li>Understanding of Entra ID (Azure AD), user and access management</li><li>Strong troubleshooting mindset and willingness to learn</li><li>Great communication skills and a team-first attitude</li><li>Eligibility to work in Australia</li></ul><p><strong>Why This Role?</strong></p><ul><li>Supportive, down-to-earth team with a strong focus on development</li><li>Clear progression pathways into other roles within the business</li><li>Exposure to a modern Microsoft cloud environment at scale</li><li>Opportunity to work within a purpose-driven organisation making a real impact</li></ul><p><strong>Interested?</strong></p><p>Apply now or reach out for a confidential conversation.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjkxNTU3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Opportunity<br /> <br /> </strong>Are you early in your IT Support career and looking for an environment that will genuinely support your development?</p><p>We're partnering with a well-established organisation based in Brisbane CBD that has invested heavily into its Microsoft environment and internal IT function.</p><p>This is a great opportunity for someone who wants more than just ticket-churning. You'll be joining a close-knit, high-performing team that values doing things properly, investing in its people, and providing clear progression pathways into more senior roles.<br /> <br /> <strong>The Role<br /> <br /> </strong>Reporting to the Service Desk Manager, you'll provide hands-on support across a modern Microsoft environment, working across both BAU support and ongoing improvements.</p><p>You'll gain exposure to Azure, Microsoft 365, and endpoint management, while building strong foundations across infrastructure and user support.<br /> <br /> <strong>Key Responsibilities</strong></p><ul><li>Provide L1-L2 support across users, devices, and systems</li><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>Manage users, groups, and access within Entra ID (Azure AD)</li><li>Assist with device management via Intune / Endpoint Manager</li><li>Troubleshoot hardware, software, and networking issues</li><li>Support onboarding/offboarding and user lifecycle management</li><li>Contribute to documentation and process improvements</li><li>Assist with small projects and system enhancements</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience in an IT Support / Helpdesk role (6-24 months is ideal)</li><li>Exposure to Microsoft 365 and Azure environments</li><li>Understanding of Entra ID (Azure AD), user and access management</li><li>Strong troubleshooting mindset and willingness to learn</li><li>Great communication skills and a team-first attitude</li></ul><p><strong>Why This Role?</strong></p><ul><li>Supportive, down-to-earth team with a strong focus on development</li><li>Clear progression pathways into other roles within the business</li><li>Exposure to a modern Microsoft cloud environment at scale</li><li>Opportunity to work within a purpose-driven organisation making a real impact</li></ul><p><strong>Interested?</strong></p><p>Apply now or reach out for a confidential conversation.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4yNDgyOS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half is partnering up with a dynamic, well-regarded professional environment to hire a Desktop Support Engineer who enjoys hands-on IT problem-solving. Initially this role will be a <em>2-3-month contract role.</em> You'll be working in a collaborative, fast-paced team supporting staff and students across Mac and Windows environments, with a strong opportunity to transition into a long-term or permanent role.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Provide hands-on Level 1/2 IT support across Mac and Windows environments. Key responsibilities include troubleshooting hardware and software issues, supporting Microsoft 365, managing user accounts, and assisting with device setup and onboarding/offboarding. Fully on-site role.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>3-5 years' IT Helpdesk/Desktop Support experience</li><li>Strong Mac support experience (essential)</li><li>Education industry background (highly regarded)</li><li>Confident troubleshooting across hardware, software, and network issues</li><li>Excellent communication skills to support non-technical users</li><li>Available for a 2-3-month contract with a view to extend - 5 days on-site</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: 06800-0013413346</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy44NTk3NC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>You will operate within complex enterprise IT environments, supporting critical healthcare systems where reliability matters.</p><p>You'll work at the intersection of software and imaging technology, supporting installations, upgrades, and integration's across a diverse customer base-from private clinics to large hospital networks.</p><p>You'll also collaborate closely with global teams, ensuring issues are resolved and insights from the field inform ongoing product improvements.</p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><ul><li>Act as the primary contact for remote support across Australia</li><li>Troubleshoot installations, upgrades, connectivity issues, and system integration's</li><li>Manage remote configuration and deployment of client-server software, including new site setups and upgrades</li><li>Work across hardware-software boundaries, particularly between imaging devices and application layers</li><li>Log, prioritise, and track support requests, maintaining accurate documentation and knowledge base updates</li><li>Escalate complex issues to international support teams and provide clear, structured context</li><li>Engage with a wide range of stakeholders-from clinicians to enterprise IT teams</li><li>Provide feedback from the field to support product and process improvement</li></ul><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You're adaptable, technically capable, and comfortable working across different environments and stakeholders. You enjoy solving complex problems and don't rely on a single playbook.</p><ul><li>Experience in Windows server, networking, and virtualised environments</li><li>Proven background supporting complex or enterprise IT environments</li><li>Strong troubleshooting and problem-solving skills</li><li>Ability to communicate effectively with both technical and non-technical stakeholders</li><li>Comfortable working with ambiguity and shifting priorities</li><li>Relevant IT qualification (TAFE, degree, or equivalent experience)</li></ul><p><strong><span style="text-decoration: underline;">Nice to Have</span></strong></p><ul><li>Exposure to healthcare IT standards</li><li>Experience working in healthcare or other regulated environments</li></ul><p><strong><span style="text-decoration: underline;">Why Join</span></strong></p><ul><li>Work on meaningful systems that directly impact patient care</li><li>Exposure to complex, enterprise-scale environments</li><li>Collaborate with international teams and cutting-edge technology</li><li>Broad, hands-on role with strong learning opportunities</li><li>Opportunity to work with a local tight-knit team in hybrid environment</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p><strong><em> </em></strong></p><p><strong>This is a hybrid position.</strong></p><p> </p><p><strong>06810-0013405569TW</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMjE2ODcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>A growing, yet established firm providing essential services across motor vehicles industry.</p><ul><li>Over 100+ employees with multiple offices.</li><li>5 days on-site in their Homebush office.</li><li>Newly created role!</li><li>Flat structure and collaborative team with Internal career pathway available.</li><li>Training provided on their In-house built CRM!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>This is a newly created role as a Technical Support Analyst to provide support across desktop/software issues for internal staff.</p><p>You'll be trained up by the developers and infrastructure team to troubleshoot typical issues across their in-house built CRM and hardware.</p><p> </p><p><strong><span style="text-decoration: underline;">Responsibilities:</span></strong></p><ul><li>Serve as the 1<sup>st</sup> P.O.C. for all internal IT issues across their offices.</li><li>Manage the queue through their ticketing system.</li><li>Assist in installation, configuration and usability of Windows desktop hardware/software and peripherals.</li><li>Troubleshooting issues across their in-house built CRM and M365 applications.</li><li>Engaging with senior staff and being able to resolve technical issues efficiently under pressure.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p>Ideal for a competent Technical Support Analyst with clear communication skills to communicate with internal staff.</p><p>Suited to a fast learner, looking to work in a dynamic team with specific training and a long-term career pathway available.</p><p> </p><p><strong><span style="text-decoration: underline;">The following is required:</span></strong></p><ul><li>5 days a week in office (based in Homebush).</li><li>6-36 months technical support experience troubleshooting hardware/software issues.</li><li>Clear communicator, able to speak with Senior staff and resolve issues under pressure.</li><li>Approachable, customer focused personality who wants to help others.</li><li>Motivated mindset to learn the in-house CRM from developers.</li></ul><p> </p><p><strong>This is a full-time role located in Homebush (on-site), offering $70,000 - $80,000 (plus super).</strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.*</em></strong></p><p>Reference Number: (06800-0013404155)</p><p>This is an <strong>on-site</strong> position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjA1MjU4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half are exclusively engaged with a leading engineering & construction firm. The organization has been growing year-on-year with new projects and offices set up across Australia.</p><p>This role is a critical first point of contact for their end users, including corporate professionals and contractors, who rely on swift and professional IT support to carry out their vital work.</p><p><strong>The Role:</strong></p><p>As an IT Support Officer, you will work onsite in 2 offices (Beenleigh & Fortitude Valley), providing IT support to end users in person and remote via phone, email, and ticketing systems. You will need strong communication skills, technical competence, and a mature approach to problem-solving.</p><p> Key Responsibilities:</p><ul><li>Provide timely technical support to end users, including healthcare professionals.</li><li>Troubleshoot and resolve issues relating to Active Directory (AD) and Azure AD.</li><li>Support users with Office 365 applications.</li><li>Assist with basic network troubleshooting when required.</li><li>Escalate issues to appropriate teams.</li><li>Document incidents and resolutions in the ticketing system.</li></ul><p>About You:</p><p>We are looking for someone with good communication, technical expertise, and a proactive attitude. You will need to be able to manage time effectively and communicate professionally with healthcare-end users who often operate in high-pressure environments.</p><p>Key Skills & Experience Required:</p><ul><li>Previous experience in a Level 1/ 2 Help Desk Support role.</li><li>Decent knowledge of Active Directory (AD), Azure AD, and Office 365 suite.</li><li>Basic understanding of networking concepts and troubleshooting.</li><li>Excellent communication and interpersonal skills.</li><li>A problem-solving mindset with the ability to work independently.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuNTQ2NTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p> </p><table width="680"><tbody><tr><td width="507"><p><strong>COMPANY: </strong></p><p>This government-based organisation employs 1600+ staff and delivers critical services to the community.</p><p>The ICT function operates a large and geographically dispersed, enterprise-scale environment that supports internal operations and community-facing services.</p><p>It is a unique opportunity to join a brownfield site and develop then implement a business-focused organisational-wide IT Strategy to deliver meaningful organisational and community impacts.</p><p>Robert Half has been exclusively retained for this appointment.</p><p><strong> </strong></p><p><strong>ROLE OVERVIEW: </strong></p><p> </p><p><strong>Chief Technology & Business Solutions Officer (CTO)</strong>, responsible for leading the transformation of the ICT function into a strategic business solutions partner by developing a clear ICT Strategy that modernises core enterprise platforms, uplifts cyber resilience, and drives continuous improvements while making disciplined IT investment decisions aligned to organizational outcomes.</p><p> </p><p>It's a transformational role requiring extensive strategic planning, patience, and resilience.</p><p> </p><p><strong>Key deliverables: </strong></p><ul><li><strong>IT Strategy & Roadmap</strong> - in consultation with the business, a key priority is the development of a clear ICT/Digital Strategy & Roadmap aligned to organisational objectives, that balances service demand, risk, and investment, while providing a practical pathway from a legacy to digital IT operating model.</li><li><strong>IT Team Culture Transformation</strong> - build a 'customer-focused' and 'business solutions partnering' culture that enables business outcomes through IT.</li><li><strong>Organisational Structure </strong>- determine suitability of the current IT org structure and factor into the broader ICT Strategy.</li><li><strong>Business Solutions </strong>- utilise current and emerging technologies (including the responsible use of AI) to deliver measurable improvements in performance, ways of working, risk posture, cost effectiveness, and end-user / community outcomes.</li><li><strong>ERP </strong>- lead the stabilisation and optimisation of a partially implemented ERP program.</li></ul><p> </p><p><strong>Responsibilities:</strong></p><ul><li><strong>Strategic Leadership</strong> - on digital, data, business solutions, and emerging technologies (including AI).</li><li><strong>IT Strategy</strong> - develop & deliver the organizational-wide digital, data, & business solutions strategy, including cloud, cyber, enterprise architecture, ERP, applications etc.</li><li><strong>IT Operating Model </strong>- design and implement a modern digital operating model focused on business solutions and continuous improvement.</li><li><strong>Cybersecurity </strong>- oversee security architecture, IDAM, DR, incident response, and lead risk-based uplift aligned to Essential Eight.</li><li><strong>Stakeholder Management & Consultation </strong>- form relationships with, understand, and influence a diverse range of business stakeholders.</li><li><strong>Team Management </strong>- lead, manage, coach, and develop a team of leaders - 7 direct reports (Managers) and a broader IT team of 40-50.</li><li><strong>Rationalisation & Modernisation </strong>- applications, data, cloud, cloud infrastructure, vendors etc.</li><li><strong>Continuous Improvement</strong> drive continuous improvements through evidence-based service improvements, structured analysis, and workflow-focused service redesign.</li><li><strong>Change Management </strong>- lead change management in a respectful and patient manner.</li><li><strong>Financial Management </strong>- oversee, manage, and forecast the ICT budget, focusing on cost-optimisation and value for money spending.</li></ul><p><strong> </strong></p><p><strong>REQUIRED BACKGROUND / EXPERIENCE / PERSONAL QUALITIES: </strong></p><p>Suitable for a transformational and strategic thinking CTO / CIO (or 2IC stepping up) experienced at solving business problems through the transformation of people, process, and technology inside regulated brownfield environments.</p><p>Ideal for a positive and resilient strategic thinker, with an IT evangelist mindset capable influencing and educating to challenge the status quo in a respectful yet patient manner.</p><p><strong> </strong></p><p><strong>Qualifications and Experience:</strong></p><ul><li><strong>Experience</strong>: 10+ years of experience in IT leadership roles, leading enterprise ICT/business transformation, including ERP, cloud, data governance/analytics, and multisite 24x7 technology operations.</li><li><strong>Proven track record</strong>: demonstrated success developing and implementing enterprise-wide IT strategies that have supported organisational objectives, technology uplift, and operational efficiency based on ITIL.</li><li><strong>Business solutions:</strong> demonstrated experience delivering innovative business solutions through process redesign, automation, AI, and contemporary improvement practices.</li><li><strong>Leadership skills</strong>: proven record of leading high performing teams and organisational change using contemporary, collaborative and human centered approaches.</li><li><strong>Interpersonal and communication skills</strong>: high impact and succinct communication skills with an ability to influence and connect with stakeholders/customers at all levels.</li><li><strong>Strong business acumen</strong>: ability to link technology initiatives to business objectives, successfully manage vendors/contracts, understand financials, and the commercial impact of IT decisions.</li><li><strong>Cybersecurity:</strong> leadership aligned to recognised frameworks including Essential Eight and ISO 27001.</li><li><strong>Industry experience</strong>: background in large and highly regulated and compliance-driven enterprise environments such as government, utilities, banking etc (or similar)</li><li><strong>Qualifications</strong>: Degree qualification in Information Technology, Business, Information Management, or related field.</li></ul><p> </p><p><strong>ADDITIONAL INFORMATION: </strong></p><ul><li><em>This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.</em></li><li><em>Inclusion, Diversity and belonging lies at the heart of how we recruit. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.</em></li><li><strong><em>Applications close on 10 April 2026.</em></strong></li></ul><p><strong> </strong></p><p><strong>Full-time permanent role offering $280,000 - $320,000 (including super) - depending on experience. </strong></p><p><strong> </strong></p><p><strong>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted</strong></p><p> </p><p>Reference Number: 06800-0013406457</p><p> </p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY0MzkzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>We're partnering with a Manufacturing company with a strong presence across Australia. They are looking for someone to start immediately in their Queensland office. This role will come with a permanent offer for the right candidate at the end of the contract engagement. Some of the role responsibilities include:</p><ul><li>Provide desktop, laptop, and peripheral support for staff in both office and plant environments.</li><li>Troubleshoot hardware, software, and OT (operational technology) systems.</li><li>Escalate issues to appropriate teams.</li><li>Document incidents and resolutions in the ticketing system.</li></ul><p>Details:</p><ul><li>Working hours are 8am - 4pm, Monday - Friday in the office.</li><li>Possibility of extension or a permanent position at the end of the contract.</li><li>Getting involved with IT projects.</li></ul><p>Requirements:</p><ul><li>Previous experience as an IT Support in Manufacturing/ Industrial environment.</li><li>Decent knowledge of Active Directory (AD), and Office 365 suite (Intune), Networking and OT Systems.</li><li>Basic understanding of networking concepts and troubleshooting.</li><li>Excellent communication and interpersonal skills.</li><li>Working rights in Qld (no sponsorship provided).</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuMTI5MjYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Opportunity, Roadmap & Value</strong></p><ul><li>Establish and run an always‑on pipeline to <strong>identify, size and prioritise</strong> opportunities (process improvements, digital products, automation, data/AI use cases) against divisional outcomes.</li><li>Build and maintain a <strong>12-18 month divisional technology roadmap</strong>, with clear problem statements, benefits hypotheses, delivery T‑shirt sizes, dependencies and costs.</li><li>Define business cases and <strong>benefits realisation plans</strong>; track outcomes post‑go‑live and course‑correct where needed.</li></ul><p> </p><p><strong>Divisional Point of Contact & Escalation</strong></p><ul><li>Act as the <strong>single front door</strong> for the NDIS Division for technology requests, escalations and incident/major incident updates; ensure timely communications to operations and executives.</li><li>Triage and route work across engineering, data, IT operations, security and vendors; <strong>unblock delivery</strong> by resolving cross‑team dependencies.</li></ul><p> </p><p><strong>Delivery Leadership</strong></p><ul><li>Convert prioritised initiatives into <strong>clear epics/stories and releases</strong>; agree acceptance criteria and success measures with business owners.</li><li>Lead <strong>delivery cadences</strong> (stand‑ups, showcases, release planning) and maintain transparency through dashboards on scope, risk, budget and value.</li><li>Champion <strong>fit‑for‑purpose change management</strong> (training, comms, SOP updates) to drive adoption at the frontline.</li></ul><p> </p><p><strong>Platform & Application Ownership (Divisional)</strong></p><ul><li>Own the <strong>health, lifecycle and service levels</strong> of divisional applications and integrations in partnership with central technology teams.</li><li>Maintain an inventory of systems, interfaces, data flows and <strong>critical </strong><strong>controls</strong>; plan upgrades, refactors and retirements.</li></ul><p> </p><p><strong>Stakeholder Engagement & Vendor Management</strong></p><ul><li>Build trusted relationships with clinical leaders, service delivery managers, finance, quality & safeguarding, and external partners.</li><li>Shape statements of work, manage vendor performance, and ensure <strong>contractual SLAs</strong> and <strong>security obligations</strong> are met.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Tertiary qualification in Business, Health, Technology or related discipline (or equivalent experience).</li><li>Desirable: Certifications in <strong>Agile/SAFe</strong>, <strong>ITIL</strong>, <strong>Business Analysis (CBAP/PMI‑PBA)</strong>, <strong>Change (Prosci)</strong>, and/or <strong>Data/AI governance</strong>.</li></ul><p> </p><p><strong>Experience</strong></p><ul><li>7-10+ years in business technology leadership (e.g., product, solutions, transformation) in <strong>health, disability, or other regulated services</strong>.</li><li>Proven record standing up and running an <strong>opportunity pipeline and roadmap</strong>, with quantifiable benefits delivered.</li><li>Experience as the <strong>primary business technology escalation point</strong> for a large operational division.</li><li>Working with <strong>cross‑functional delivery</strong> (engineering, data, cyber, infrastructure) and external vendors.</li><li>Exposure to <strong>NDIS context</strong> (practice standards, safeguarding, audits) strongly preferred.</li></ul><p> </p><p><strong>Skills & Competencies</strong></p><ul><li>Opportunity assessment, <strong>prioritisation frameworks</strong> (e.g., WSJF/ICE), and benefits modelling.</li><li>Requirements discovery, journey/process mapping, service design, UAT coordination.</li><li>Strong financial fluency: cost/benefit, business casing, and portfolio trade‑offs.</li><li>Excellent stakeholder, vendor and <strong>governance</strong> management; concise executive reporting.</li><li>Pragmatic change/adoption planning; training and comms design.</li><li>High degree of <strong>resilience</strong>, urgency and follow‑through.</li></ul><p> </p><p>Reference Number: 06810-0013399808 - PJ</p><p><strong><em> </em></strong></p><p><strong>This is a hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjM5NjQwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>About the Role</strong></p><p>We are seeking an experienced Business Analysis Manager to lead and mature our Business Analysis capability across a portfolio of strategic initiatives. This role will manage a team of 10+ Business Analysts, drive improvements in project delivery back to the business, and establish stronger governance, visibility, and delivery standards across programs.</p><p>You will play a critical leadership role partnering with senior stakeholders, program directors, and technology teams to ensure business initiatives are delivered with clear requirements, strong governance, and measurable outcomes.</p><p>This role is ideally suited to someone who began their career in consulting and has since moved into industry, bringing strong structured thinking, stakeholder management, and delivery discipline.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of 10+ Business Analysts across multiple programs and projects</li><li>Improve project delivery outcomes by uplifting business analysis practices, frameworks, and standards</li><li>Establish stronger governance, documentation standards, and delivery processes across the BA function</li><li>Improve visibility and reporting of project progress, risks, dependencies, and outcomes to senior stakeholders</li><li>Partner closely with Program Managers, Project Managers, and Technology teams to ensure requirements are clear, traceable, and aligned to business objectives</li><li>Support and lead strategic initiatives, including M&A integrations, operating model changes, and transformation programs</li><li>Drive consistent BA methodologies, tooling, and best practices across the organisation</li><li>Act as a trusted advisor to senior leadership on business requirements, process improvement, and delivery strategy</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Proven experience leading and managing a team of 10+ Business Analysts</li><li>Strong track record improving project delivery capability and BA maturity within an organisation</li><li>Experience establishing governance frameworks, reporting standards, and delivery processes</li><li>Prior experience working on M&A integrations, strategic transformation, or large-scale programs</li><li>Background in top-tier or mid-tier consulting (highly desirable and strongly preferred)</li><li>Exceptional stakeholder engagement and executive communication skills</li><li>Strong understanding of business analysis methodologies, operating models, and delivery frameworks</li><li>Experience working across business and technology teams</li></ul><p> </p><p><strong>Why Join Us</strong></p><ul><li>Lead and shape the Business Analysis capability across major strategic programs</li><li>Influence organisation-wide delivery standards and governance</li><li>Work closely with senior leadership on high-impact initiatives including transformation and M&A</li><li>Opportunity to build and develop a high-performing BA practice</li></ul><p> </p><p><em>Reference Number: </em><strong>06800-0013400698</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjMyMzkxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
