<p><strong>The Role:<br /><br /> </strong>This is a senior, hands-on IT support role combining L2/L3 escalations with regular on-site field support across Southeast Queensland. You'll act as a trusted escalation point within the IT team, resolving complex issues, supporting end users both remotely and on site, and working closely with IT leadership to keep operations running smoothly. <strong><br /> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced (Level 2/3) technical support, both remotely and on-site, for IT issues and escalations</li><li>Mentor and guide IT support staff, assisting with ticket resolution and promoting best practices</li><li>Manage user accounts and ensure correct onboarding/offboarding procedures</li><li>Maintain hardware inventory, coordinate orders, and organize e-waste disposal</li><li>Log and track support requests, resolving software, hardware, and network issues</li><li>Create and update documentation and knowledge base materials for IT support processes</li><li>Assist with training sessions and real-world scenario simulations for ongoing staff development</li><li>Liaise with senior IT teams for advanced troubleshooting and issue resolution</li><li>Duties may vary as required to support evolving IT operations</li></ul><p><strong>Requirements: </strong></p><ul><li>Bachelor's degree in IT (preferred), with 6+ years' IT support experience for large user groups.</li><li>Strong technical proficiency with Windows, Entra AD, Office 365 Admin, Intune, hardware, and networking; Azure experience desirable.</li><li>Experience supporting enterprise phone systems and using ticketing systems (e.g., ServiceNow, ConnectWise, Xurrent).</li><li>Excellent customer service skills (in-person and phone), with strong troubleshooting and problem-solving abilities.</li><li>roven stakeholder engagement, and ability to work independently</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjI4NjExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Role</strong></p><p>Join a <strong>fast-moving, operationally critical organisation</strong> as a Systems Administrator, ensuring reliable IT services across servers, networks, and end-user devices. This hands-on role supports both daily operations and IT projects, making a direct impact on business performance.</p><p>You'll manage IT infrastructure, collaborate with vendors, and maintain systems that support production, supply chain, and office functions. The ideal candidate thrives in a dynamic environment, enjoys problem-solving, and can work independently while supporting a small IT team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain Windows and Linux servers, network devices, and storage systems</li><li>Manage Active Directory, user accounts, group policies, and security permissions</li><li>Support end-user computing environments including desktops, laptops, and mobile devices</li><li>Monitor system performance, troubleshoot issues, and implement fixes</li><li>Assist with IT projects, upgrades, and deployment of new systems or software</li><li>Manage backups, disaster recovery, and maintain IT security standards</li><li>Liaise with vendors and service providers to ensure timely support and maintenance</li><li>Maintain IT documentation, SOPs, and asset inventories</li></ul><p><strong>Key Skills & Experience</strong></p><ul><li>Strong experience in <strong>Windows Server administration</strong></li><li>Knowledge of <strong>Linux environments</strong> an advantage</li><li>Active Directory and group policy management</li><li>Networking fundamentals (switches, firewalls, VLANs, TCP/IP)</li><li>Backup and disaster recovery processes</li><li>Endpoint management and support</li><li>Troubleshooting hardware, software, and network issues</li><li>Good communication and stakeholder management skills</li><li>Experience in a manufacturing or production environment a plus</li></ul><p><strong>Nice-to-Have</strong></p><ul><li>VMware/Hyper-V virtualisation experience</li><li>Office 365/Microsoft 365 administration</li><li>Scripting skills (PowerShell, Bash)</li><li>Experience with ERP or production systems</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjM3MjUyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>About the Company</strong></p><p>Our client is an investment firm, specialising in mortgage lending. <br /><br /><strong>About the Role</strong><br /><br />Reporting into the Lending Manager, you will provide administrative support across loan applications. You will use your technical abilities, attention to detail and communication skills to provide an excellent service to internal and external stakeholders, supporting with queries when required. This is a permanent and full-time role, based in the CBD, with flexibility to work from home. <br /><strong><br />Duties<br /></strong><br />Your duties will include:</p><ul><li>Preparing loan application documentation, and entering new data regarding applications onto databases.</li><li>Drafting conditional approval letters and formal loan approval documentation.</li><li>Issuing invoices for payments.</li><li>Arranging creditor payments.</li><li>Conducting ID verification checks, including credit checks and company searches.</li><li>Assisting with the onboarding of new loan brokers.</li><li>Processing commitment fee payments.</li></ul><p><strong><br />Your Profile<br /></strong><br />To be a successful candidate, you will ideally have:</p><ul><li>Minimum two years of experience working in a similar role.</li><li>Experience working in the financial services industry or a mortgage broker.</li><li>Proficiency in Microsoft Office Suite and Salesforce.</li><li>Excellent time management and organisational skills.</li><li>Strong communication skills.</li></ul><p><br /><strong>Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.</p><p><strong>Job Reference Number: </strong>06810-0013279650RL</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Um9zaWUuTG9tYmFyZGkuMTA3NjEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
