<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. Renowned for innovation and digital transformation, the business is investing heavily in technology to support growth and operational excellence. You'll join a progressive environment that values collaboration, leadership, and delivering impactful technology solutions.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>This is a newly created role, reporting into the CTO as a User Experience Manager, you would be responsible for managing and leading the End User Experience function to deliver a consistently superior customer service with a focus on seamless, intuitive and productive employee experience when interacting IT Service Management (ITSM) digital tools, services and support provide by the group business solutions to the clients stakeholders.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage, measure and report on the overall performance of End User experience function</li><li>Manage and lead the day-to-day operations of the Service Desk and Desktop Support functions.</li><li>Deliver continuous improvements aimed at providing superior IT customer experience internally</li><li>Plan and manage the full lifecycle of all End User Hardware devices with the End User Hardware partner.</li><li>Fulfil the Business Owner role for the ServiceNow platform and MyIT front-end for GBS.</li><li>Manage and champion</li><li>A customer focused service-oriented framework.</li><li>Major IT Incident Management, Request Management and Deployment Management, updating as required.</li><li>IT Change Enablement, ensuring all IT changes are undertaken in accordance with policy and process, prior to implementation. Ensuring appropriate levels of Stakeholder communications.</li><li>Establish and enforce Service Desk and Desktop Support service level agreements.</li><li>Assisting with managing an effective Risk and Vendor Management processes.</li><li>Engage with Cyber Security team to manage operational risk in IT processes and platforms</li><li>Manage and lead the implementation of service and process improvements to ensure that ITSM systems and tools continue to meet our clients requirements.</li><li>Identify opportunities for continuous improvement across IT, through the Process Improvement team, to move suitable tasks from onshore teams to the offshore based team to drive key efficiencies.</li><li>Conduct regular customer feedback surveys, planning any remediation steps to improve customer service.</li><li>Maintaining effective engagement with Business Unit and IT stakeholders.</li><li>Inspire and develop the team into a high performing function ensuring a consistent customer focused service-oriented approach</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Strong customer experience focus</li><li>Experience in ITSM framework and Service Delivery</li><li>Able to work across multiple business units, with at times competing demands</li><li>Strong Excel, Word, Teams and SharePoint skills</li><li>Strong communication and analytical skills</li><li>Strong ability to manage cost center budgets and reporting</li><li>Ability to coach team members on good IT Service Delivery practice and governance</li><li>Ability to develop and maintain Service Delivery performance reporting against a set of Key Performance Indicators (KPIs)</li><li>Ability to hold Vendors/Partners to account</li><li>Strong governance and risk management experience</li><li>Able to work with a hybrid team, spread geographically</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button or email James Carr on <a href="mailto:[email protected]">[email protected]</a></p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013347790 JC</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFtZXMuY2Fyci45NzIyOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507">Solution Delivery Manager - Logistics Technology Leadership<br /> <br /> Are you an accomplished technology leader with a passion for solving complex business challenges? Our client, a major logistics organisation, is seeking a seasoned Solution Delivery Manager to spearhead their solution delivery function, reporting directly to the CIO. This pivotal role is the bridge between technology and business strategy, driving innovation across the enterprise's technology landscape.<br /> <br /> As Solution Delivery Manager, you will:<br /> <br /> · Establish and lead the Solution Delivery function, developing high-performance team culture.<br /> <br /> · Translate organisational strategy into robust technology delivery plans, supporting both BAU and project environments.<br /> <br /> · Oversee architecture and solution design processes, ensuring scalability, integration, and maintainability.<br /> <br /> · Manage the full lifecycle of business applications and data assets, including upgrades, enhancements, and compliance.<br /> <br /> · Partner with Technology Manager and PMO to ensure operational readiness for new solutions.<br /> <br /> · Serve as the go-to leader for solution design and execution, regularly driving continuous improvement.<br /> <br /> · Foster strong relationships with stakeholders, acting as a key liaison between business and technology.<br /> <br /> · Develop, monitor, and control budgets, ensuring resources are allocated optimally.<br /> <br /> · Implement governance, risk management, and compliance standards to meet regulatory requirements.<br /> <br /> · Champion innovation, service excellence, and capability development within your team and across the organisation.<br /> <br /> <br /> <br /> Experience and Skills Required:<br /> <br /> · Degree in Computer Science, Information Technology, Cybersecurity or related field, or equivalent experience.<br /> <br /> · Minimum 5 years' track record in solution delivery, technical delivery, or architecture in complex environments.<br /> <br /> · Proven success in leading cross-functional teams to achieve strategic outcomes.<br /> <br /> · Extensive experience with modern collaboration platforms, cloud-based environments, and enterprise applications.<br /> <br /> · Strong technical background in architecture, business systems, and integrations.<br /> <br /> · Sound understanding of IT governance frameworks, regulatory standards, and risk management.<br /> <br /> · Project management and strategic planning abilities.<br /> <br /> · Stakeholder engagement, excellent communication, and negotiation skills.<br /> <br /> · Current minimum C Class driver's license; ability to obtain Maritime Security Identification Card (MSIC).<br /> <br /> <br /> <br /> Desirable Attributes:<br /> <br /> · Industry-recognised certifications (TOGAF, ITIL, Agile, PRINCE2, PROSCI).<br /> <br /> · Experience with small, agile teams and hybrid delivery models.<br /> <br /> · Technical hands-on skills with software, integrations, and data governance.<br /> <br /> · Insight into change management, organisational design, PMO, and service delivery best practices.<br /> <br /> · Strong analytical, critical thinking, and adaptability to change.<br /> <br /> · Logistics or related industry experience is a plus.<br /> <br /> <br /> <br /> Why apply? Join a forward-thinking organisation committed to operational excellence and technology innovation. You will influence strategic decisions, drive meaningful change, and help shape the future of logistics across the business<br /> <br /> Ready to lead? Apply today to take the next step in your technology leadership career. For a confidential conversation, contact the Robert Half Technology team.<br /> <br /> <br /> <br /> Apply Today<br /> <br /> Please send your resume by clicking on the apply button.<br /> <br /> <br /> <br /> <br /> <br /> Reference Number: (Input Job Order no.)<br /> <br /> This is a hybrid position.<br /> </td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Z3JhY2UubWNnaW5sZXl0aG9tYXMuMzcwNTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p>A fast-growing funds management business with operations across Australia and New Zealand is appointing a <strong>Head of Legal & Compliance</strong> to support the next phase of growth and institutionalisation.</p><p>Reporting directly to the CEO, this role will lead the firm's legal, regulatory and governance framework, partnering closely with senior leadership while maintaining independent oversight across investment and operational activities.</p><p> </p><p><strong>Key Responsibilities</strong></p><p> </p><p><strong>Legal</strong></p><ul><li>Act as the primary legal advisor to the business across investment, lending and transactional activities</li><li>Provide guidance on transaction structuring and oversee the preparation and review of key legal documentation</li><li>Ensure contractual arrangements and security structures are robust, enforceable and aligned with internal standards</li><li>Manage external legal advisers, controlling quality, cost and turnaround times</li><li>Support senior decision-making by identifying legal risks and offering practical, commercially balanced solutions</li><li>Maintain consistent documentation and legal processes as the platform scales</li></ul><p> </p><p><strong>Compliance & Governance</strong></p><ul><li>Own and maintain the firm's regulatory compliance framework, including AFSL obligations and ongoing monitoring</li><li>Oversee regulatory reporting, breach management and governance processes</li><li>Ensure policies, procedures and internal controls remain current, effective and embedded across the business</li><li>Lead the firm's AML/CTF and KYC frameworks, ensuring strong onboarding and ongoing monitoring practices</li><li>Conduct periodic reviews of operational and investment processes to identify compliance or conduct risks</li><li>Deliver compliance training and promote a strong culture of accountability and ethical behaviour</li><li>Act as a senior escalation point for conduct, governance and regulatory matters</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Extensive experience in a senior legal or compliance role within funds management.</li><li>Australian qualified lawyer.</li><li>Strong understanding of regulatory obligations and risk management frameworks</li><li>Strong ability to uplift legal and compliance frameworks</li><li>Commercially minded with the confidence to challenge and advise at executive level</li><li>Able to operate with discretion in a confidential, high-trust environment</li><li>Comfortable balancing growth objectives with disciplined governance</li></ul><p> </p><p><strong>The Opportunity</strong></p><p>This is a rare opportunity to shape the legal and compliance foundations of a growing investment platform, with genuine influence at executive level and exposure to complex transactions.</p><p> </p><h4><strong>This is an</strong> in office position.</h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuNjE1NDIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p>We're seeking an experienced Business Analyst with strong insurance domain knowledge to join our growing data and reporting team.</p><p>In this role, you'll work closely with business stakeholders, data engineers, and reporting specialists to deliver insights and solutions that drive strategic decision-making across the organisation.</p><p>Ideally you will also have a strong technical base (SQL, Power BI), so you under how to build reports as well as understand data mapping and security.</p><p> </p><p><strong>Key responsibilities:</strong></p><ul><li>Collaborate with business units to gather, analyse, and document data and reporting requirements.</li><li>Translate complex business needs into clear technical specifications and data models.</li><li>Support the design and delivery of dashboards, reports, and analytics solutions.</li><li>Identify data quality issues and work with teams to improve data integrity and governance.</li><li>Liaise between business and technical teams to ensure solutions meet functional and non-functional requirements.</li><li>Contribute to continuous improvement initiatives within the data and reporting space.</li></ul><p> </p><p><strong>About you:</strong></p><ul><li>Proven experience as a Business Analyst within the insurance industry.</li><li>Strong understanding of areas such as policy, claims, underwriting, brokerage, fees and commissions.</li><li>Skilled in requirements gathering, process mapping, and stakeholder management.</li><li>Familiar with data reporting tools (e.g. Power BI, Tableau) and SQL or data querying concepts - beneficial</li><li>Excellent communication and documentation skills.</li><li>Self-starter who thrives in a collaborative, hybrid work environment.</li></ul><p> </p><p>The client is based in the CBD and operates a hybrid working model (3/2).</p><p> </p><p><em>Reference Number: </em>06800-0013342120</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjEzNTQ0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>Operational Resilience Specialist</strong></p><p><strong>Location:</strong> Sydney<br /> <strong>Salary:</strong> $180,000-$190,000 package + 15% bonus<br /> <strong>Work Type:</strong> Full-time | CBD-based with excellent transport access</p><p>A major financial services organisation with a large national footprint is seeking an <strong>Operational Resilience Specialist</strong> to strengthen its resilience capability and support critical business operations. This role sits within a high-visibility function responsible for ensuring the organisation can anticipate, withstand, and rapidly respond to disruptions.</p><p>You'll work in a highly regulated environment with access to advanced monitoring tools, mature frameworks, and strong executive support.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyse and evaluate complex business continuity and resilience matters, providing insights and maintaining high-quality documentation.</li><li>Support the planning, maintenance, testing, and training of business continuity plans across the organisation.</li><li>Work closely with internal stakeholders to align processes and documentation with resilience frameworks and organisational standards.</li><li>Assist with issue escalation, troubleshooting resilience systems, and ensuring tools are functioning effectively.</li><li>Contribute to resilience reporting, update forums, and continuous improvement activities.</li><li>Collaborate on the development of SharePoint capability, documentation libraries, and process support tools.</li><li>Participate in regular crisis management and BC forums, tracking progress and highlighting areas requiring attention.</li></ul><p> </p><p><strong>Tools & Technology Exposure</strong></p><ul><li>Simulation engines and location-based alerting tools</li><li>Digital and social threat-monitoring capabilities</li><li>Integrated platforms used for resilience, risk, and incident management (e.g., BCM solutions, incident notification tools, enterprise workflow systems)</li><li>A strong environment focused on exercising, data-driven analysis, and scenario testing</li></ul><p> </p><p><strong>What You'll Bring</strong></p><p><strong>Essential:</strong></p><ul><li>Experience in business continuity, operational resilience, risk management, crisis management, emergency planning, or disaster recovery</li><li>Background in financial services, banking, or insurance</li><li>Understanding of technology and Disaster Recovery concepts</li><li>Strong analytical ability, especially working with large data sets or simulations</li><li>Excellent communication and stakeholder engagement capability</li><li>Ability to work across diverse teams and adapt your approach depending on the audience</li><li>Strong organisational skills with attention to detail</li></ul><p><strong>Nice to Have:</strong></p><ul><li>3-5 years of experience in business continuity or crisis management roles</li><li>Exposure to resilience or continuity platforms (any industry-standard BCM or incident management tools)</li><li>Experience developing or running continuity, resilience, or emergency management programs</li><li>Project management experience</li><li>Familiarity with ISO 22301 or similar standards</li><li>Relevant certifications in business continuity or resilience disciplines</li></ul><p> </p><p><strong>Who This Role Suits</strong></p><ul><li>Professionals with crisis response, physical security, or executive protection backgrounds seeking a transition into operational resilience</li><li>Business continuity specialists wanting more data-driven and technical exposure</li><li>Business analysts with hands-on resilience or BC experience looking to step up into a more strategic role</li></ul></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFjay5oYXNsYW0uNDk0MTkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
