16 results for Change Manager jobs

Modern Workplace Manager

Richmond, Victoria
remote
Permanent placement
160000 - 180000 AUD / Yearly
The CompanyJoin a values-driven community organisation committed to excellence and innovation. Guided by core values of Compassion, Hospitality, Respect, Innovation, Stewardship, and Teamwork, we are dedicated to improving services and outcomes through significant investment in digital capabilities and future-ready workplace solutions. The RoleAs the Manager of Modern Workplace, you will lead the design, delivery, and continuous improvement of modern ways of working across the organisation.You will ensure the effective use of Microsoft 365, remote access platforms, and related digital capabilities to support a secure, collaborative, and productive workforce.Working closely with various corporate and support teams, you will drive digital maturity and user experience improvements aligned with the broader Digital Strategy. Your ProfileYou are a seasoned technology leader with a deep understanding of M365 and modern workplace technologies.You have a proven track record of leading these functions within complex, multi-site environments and are skilled at translating user needs into practical, scalable solutions.You are a resilient, outcomes-focused professional who excels at stakeholder engagement and maintains a positive, solution-oriented attitude in challenging situations. What is required from you<ul><li>Lead the adoption and optimisation of Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, Power Platform, and Co-pilot.</li><li>Drive remote access uplift and standardisation, ensuring secure, reliable, and frictionless access for staff across all sites.</li><li>Manage the performance, availability, and security of M365 workloads and services.</li><li>Embed governance and compliance by ensuring all workplace technologies adhere to organisational cyber security standards.</li><li>Direct change management and adoption programs for all modern workplace initiatives to improve digital maturity.</li><li>Monitor usage insights and user feedback to identify opportunities for productivity outcomes and continuous improvement.</li><li>Partner with business technology leaders to understand pain points and deliver changes that simplify the user experience.</li><li>Develop user-friendly training and support materials to drive the effective adoption of new or improved solutions.</li></ul> Apply TodayPlease send your resume by clicking on the apply button. Job Reference Number: 06810-0013424137 - PJBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjA1NTk1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-21T05:32:07Z

Senior Project Manager - Insurance

Sydney CBD, New South Wales
remote
Contract/Temporary
200000 - 220000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">About the RoleWe are seeking an experienced Senior Project Manager to lead a critical underwriting platform migration for an insurance client of ours. This is a high-impact role responsible for delivering a complex transformation program that will modernise core insurance systems and improve operational efficiency.You will work across business and technology teams, ensuring successful planning, execution, and delivery of the migration while managing risks, stakeholders, and timelines in a fast-paced environment. Key Responsibilities<ul><li>Lead end-to-end delivery of the underwriting platform migration program</li><li>Define and manage project scope, timelines, budgets, and governance frameworks</li><li>Coordinate cross-functional teams including IT, underwriting, operations, and vendors</li><li>Manage senior stakeholders, ensuring alignment and clear communication throughout the project lifecycle</li><li>Identify and mitigate risks, issues, and dependencies</li><li>Ensure data integrity, system integration, and smooth transition to the new platform</li><li>Drive change management and support business adoption</li><li>Provide regular reporting to executive leadership and steering committees</li></ul> Key Requirements<ul><li>Proven experience as a Senior Project Manager delivering large-scale system or platform migrations</li><li>Mandatory: Prior experience within the insurance domain (ideally underwriting systems)</li><li>Strong understanding of insurance processes, products, and regulatory considerations</li><li>Experience working with policy administration or underwriting platforms</li><li>Demonstrated ability to manage complex stakeholders and third-party vendors</li><li>Strong delivery background across Agile, Waterfall, or hybrid methodologies</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Relevant certifications (e.g., PRINCE2, PMP, Agile) highly regarded</li></ul> Desirable Experience<ul><li>Experience with digital transformation or legacy system replacement programs</li><li>Exposure to data migration, integration, and cloud-based platforms</li><li>Familiarity with change management frameworks</li></ul> What's on Offer<ul><li>Opportunity to lead a high-profile transformation initiative</li><li>Collaborative and supportive team environment</li><li>Competitive salary package for the duration of the contract</li><li>Flexible working arrangements</li></ul> This role is a 12 month fixed term contract and is in office 2 days a week.Reference Number: 06800-0013424857<h4> </h4></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjkxODM3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-23T04:07:05Z

Project Manager (IT + Cyber Security)

Melbourne CBD, Victoria
remote
Contract/Temporary
180000 - 195000 AUD / Yearly
The CompanyOur client is a diversified infrastructure group operating across multiple sectors including defence, retail, government, and courts. The organisation is mid-transformation, with a lean and senior technology function that punches above its weight. Most infrastructure and desktop support is managed through a key MSP, giving the internal team the space to focus on strategic delivery and uplift. The RoleReporting directly to the CIO, this is a hands-on delivery role across four interconnected workstreams. Cyber security and compliance is the biggest piece - you'll be picking up a DISP enhancement plan already in progress, driving Essential Eight ML2 expansion across the broader organisation, and preparing for an ASR submission due in July. That runs alongside the migration from Microsoft 365 Professional to E5, including Defender, DLP, and Conditional Access.SharePoint is the other major stream - defining the architecture, driving the migration from legacy local storage, implementing governance controls, and working closely with the MSP. On top of that you'll be embedding an Intune-based mobile device rollout, supporting ServiceNow uplift, and contributing to the organisation's emerging AI and automation strategy.This is not a role for someone who delegates and oversees. You'll be doing a significant portion of the work yourself, managing vendors, and engaging regularly with the executive team. The first 30 days are full-time in office, with a minimum of three to four days expected ongoing. Your ProfileThe technical non-negotiables are a strong working knowledge of the Microsoft 365 ecosystem - particularly SharePoint, Intune, and E5 security capabilities - and enough cyber literacy to engage meaningfully with compliance frameworks, auditors, and vendors. DISP experience is a strong plus but not a hard requirement; if you've worked with Essential Eight or ISO27001 in a compliance-driven environment, you'll pick up the DISP/ASR dynamic quickly.Beyond the technical side, this role calls for someone who is genuinely proactive and delivery-focused. The organisation has complex, diverse stakeholders across its business units and you'll need to translate technical concepts into plain language regularly. You'll be coming in mid-stream on several workstreams, so the ability to orient quickly and take ownership without hand-holding is essential. The Environment This is a lean technology function - deliberately so. Most infrastructure and desktop support is managed through a key MSP, and the internal team is small and senior. You'll report directly to the CIO and interface regularly with the CFO and broader executive team. The first 30 days will be in-office daily, with a minimum of three to four days expected ongoing. Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013438307<h4>This is a Predominantly on-site position.</h4>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bmljay5hYmJvdHQuMDk2MDkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-15T00:20:20Z

IT Project Manager (ERP & DW)

Hurstville, New South Wales
remote
Permanent placement
150000 - 165000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">This is a newly created role for a Project Manager to join a growing SME undergoing a significant technology transformation.They are investing in modern platforms, improved business intelligence capabilities, and stronger project delivery practices to enhance operational efficiency and decision-making across the organisation.We are seeking an experienced IT Project Manager to lead several high-profile initiatives while helping establish scalable project management standards and governance across the business.Your initial focus will be leading three key transformation programs:<ul><li>Implementation of a new enterprise Data Warehouse and reporting platform</li><li>Selection and implementation of a new ERP solution</li><li>Enhancement of internal project management frameworks, governance, methodologies, and best practices</li></ul>You will play a critical role in ensuring projects are delivered on time, within budget, and aligned to business objectives.Key Responsibilities<ul><li>Lead end-to-end delivery of multiple technology projects and programs</li><li>Develop and maintain project plans, schedules, budgets, risk registers, and status reporting</li><li>Coordinate cross-functional teams including technology, vendor resources, operations, finance, and executive stakeholders</li><li>Manage project scope, dependencies, issues, risks, and change requests</li><li>Ensure projects achieve defined business outcomes and benefits</li><li>Oversee solution design, testing, data migration, training, and go-live activities</li><li>Drive adoption and change management initiatives across the organisation</li><li>Rolling out Project Management best practice; develop project management standards, templates, reporting, and documentation</li><li>Build and maintain strong relationships with external technology partners and implementation vendors</li><li>Manage vendor performance against contractual commitments, milestones, budgets, and SLAs</li><li>Provide clear and concise reporting to senior leadership and executive stakeholders</li></ul> Essential Experience <ul><li>5+ years' experience delivering IT and business transformation projects</li><li>Proven experience implementing enterprise platforms such as ERP, CRM, Data Warehouse, or Business Intelligence solutions</li><li>Strong project planning, governance, budgeting, and risk management skills.</li><li>Demonstrated experience managing third-party vendors and system integrators.</li><li>Excellent communication, facilitation, and presentation skills.</li><li>Experience within an SME or mid-sized organisation</li><li>Formal project management certification (PRINCE2, PMP, Agile, Scrum, or equivalent)</li><li>Experience establishing or improving PM capabilities and delivery frameworks</li></ul> This role will start as a 24 month fixed term contract and be 3 days in office.Reference Number: <a href="https://rh.my.salesforce.com/a1GVT0000075Cqv">06800-0013442328</a></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjgzOTYxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-22T04:44:42Z

Senior Compliance Manager (reg) | Wholesale Bank

Sydney CBD, New South Wales
remote
Permanent placement
180000 - 200000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">A highly respected international banking institution is seeking an experienced Senior Regulatory Compliance Manager to join its Sydney-based compliance function.This is a senior second-line role focused on regulatory interpretation, legislative advisory, and regulatory change management within a leading international wholesale bank. You will act as a trusted advisor to senior leadership, translating complex Australian financial services and prudential requirements into clear, practical compliance frameworks.The OpportunityReporting to the Head of Compliance, you will play a pivotal role in ensuring the organisation's policies, controls, and governance frameworks remain aligned with evolving regulatory obligations and supervisory expectations.This position suits an experienced regulatory compliance professional who enjoys detailed regulatory analysis while partnering with business stakeholders to implement pragmatic, risk-based solutions.Key Responsibilities<ul><li>Interpret and analyse financial services legislation, prudential standards, and regulatory guidance</li><li>Provide advisory support on licensing, authorisations, and regulatory perimeter matters</li><li>Monitor regulatory developments and lead impact assessments and gap analyses</li><li>Translate regulatory change into actionable business requirements</li><li>Draft position papers, executive briefings, and formal advisory memoranda</li><li>Support regulatory engagement activities and supervisory interactions</li><li>Review and enhance compliance policies, frameworks, and governance documentation</li><li>Deliver targeted compliance training to business stakeholders</li><li>Provide subject matter expertise to monitoring, assurance, and control uplift initiatives</li></ul>About YouYou are a senior regulatory compliance professional with strong experience across financial services regulation and wholesale banking compliance.Skills & Experience:<ul><li>Prior experience in regulatory advisory or compliance in a wholesale/institutional bank</li><li>Strong knowledge of APRA regulation, conduct obligations, and compliance frameworks</li><li>Excellent written advisory skills with the ability to draft clear, technically sound documentation</li><li>Confident engaging senior stakeholders and governance forums</li></ul>Why Apply?<ul><li>High-impact advisory role with strong executive exposure</li><li>Broad scope across prudential, conduct, and regulatory change themes</li><li>Collaborative compliance team within a global banking network</li><li>Hybrid, Sydney-based opportunity</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: (<a href="https://rh.my.salesforce.com/a1GVT00000722BN2AY">06800-0013439177</a>.)This is a HYBRID position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/RGFycmVuLktpbmdzdG9uLjI1NDQ0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-21T06:53:33Z

Privacy Manager

Sydney CBD, New South Wales
remote
Permanent placement
110000 - 158000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">The Company<ul><li>Join a well-established residential property business based in Sydney CBD, with a strong reputation for delivering quality homes and communities.</li><li>Be part of an organisation that values trust, accountability and doing the right thing for customers, partners and employees.</li><li>Work in a collaborative corporate environment where privacy, risk and compliance are taken seriously and seen as key to the business's long-term success.</li><li>This is a great opportunity to step into a meaningful role where you can influence policy, guide best practice and help shape a strong privacy culture across the organisation.</li></ul>The Role<ul><li>Lead the company's privacy function and act as the key point of contact for all privacy-related matters across the business.</li><li>Develop, implement and maintain privacy frameworks, policies and procedures to support compliance with relevant legislation and internal standards.</li><li>Provide practical advice to stakeholders on privacy obligations, data handling, consent, retention and risk management.</li><li>Partner with teams across the business including legal, risk, technology, customer service and operations to embed privacy by design into projects and processes.</li><li>Manage privacy impact assessments and support risk reviews for new initiatives, systems and business changes.</li><li>Investigate privacy incidents, manage breach response processes and support reporting obligations where required.</li><li>Deliver training and awareness programs to uplift understanding of privacy responsibilities across the organisation.</li><li>Monitor regulatory developments and emerging privacy issues, and translate them into clear, commercially relevant guidance for the business.</li><li>Support audits, reporting and continuous improvement initiatives to strengthen the company's overall privacy maturity.</li></ul>About You<ul><li>You have proven experience in privacy, risk, compliance or legal roles, ideally within property, residential, real estate or a similarly regulated environment.</li><li>You bring a solid understanding of Australian privacy legislation and a practical approach to applying it in a business setting.</li><li>You are confident advising senior stakeholders and can balance regulatory requirements with commercial outcomes.</li><li>You have strong policy, governance and incident management capability, with the ability to work through both strategic and operational matters.</li><li>You are a clear communicator who can explain complex privacy issues in a way that is easy for others to understand and act on.</li><li>You're proactive, organised and comfortable working across multiple teams in a fast-paced environment.</li><li>You enjoy building relationships, influencing change and helping create a culture of accountability and care around personal information.</li><li>Relevant qualifications in law, compliance, risk, governance or privacy will be highly regarded. </li></ul> This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/UGFzY2FsZS5EZXNwbGVudGVyZS44MDAxNi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-05-04T01:10:31Z

Business Analyst-Microsoft Business Central-6 Month contract

Bowen Hills, Queensland
remote
Contract/Temporary
700 - 800 AUD / Daily
Business Analyst - Microsoft Business Central Location: Bowen Hills, Brisbane Duration: 6-month contract with possible long-term extension Rate: Up to $800 per dayWe're partnering with a growing national business that is investing heavily in business systems, process improvement and operational standardisation across multiple states.They are looking for a hands-on Business Analyst to support a range of business systems projects, including Microsoft Business Central and other operational platforms. This role will sit under an experienced project lead and support the delivery of requirements, process documentation, configuration support, change readiness and go-live activity including UAT testing.This is a great opportunity for a BA who enjoys bringing structure to evolving environments. The business is moving quickly, so they need someone practical, collaborative and comfortable working in a setting where not everything is fully defined yet.About the roleYou'll work closely with project leadership, internal teams, vendors and business stakeholders across Queensland, Victoria and Western Australia to understand business needs, document processes and support the successful delivery of systems change.The role will involve BA work across multiple projects, with a focus on standardising processes, improving documentation and helping business users adopt new ways of working.Key responsibilities<ul><li>Gather, analyse and document business requirements across Microsoft Business Central and other business systems</li><li>Map current and future state processes using tools such as Visio, Miro or similar</li><li>Support system configuration discussions by translating business needs into clear requirements</li><li>Create and maintain process documentation, SharePoint pages, project artefacts and user-facing materials</li><li>Work with project teams using tools such as Monday.com and DevOps</li><li>Support testing, change readiness and preparation for a planned July go-live</li><li>Engage with stakeholders across different teams, entities and locations</li><li>Help standardise processes and ways of working across the business</li><li>Act as a practical link between business users, project teams and technical resources</li></ul>About youYou'll be a genuine Business Analyst with strong fundamentals across requirements gathering, process mapping and documentation. You don't need to be overly senior, but you will need to be confident, proactive and comfortable working in a fast-paced project environment.You will bring:<ul><li>Experience as a Business Analyst across systems, process improvement or business transformation projects</li><li>Exposure to Microsoft Business Central, CRM platforms or other business systems would be highly regarded</li><li>Strong documentation, process mapping and requirements gathering skills</li><li>Ability to work with stakeholders who may have limited systems or project experience</li><li>A practical, team-focused approach with the ability to bring structure to ambiguity</li><li>Some exposure to change management, training, testing or go-live readiness would be beneficial</li><li>Confidence working across multiple workstreams and priorities</li><li>A willingness to roll up your sleeves and support the broader project team</li></ul>Why apply?<ul><li>Work across multiple business-critical systems projects</li><li>Support a growing national business through a key period of transformation</li><li>Visible role with access to project leadership and senior stakeholders</li><li>Hybrid working arrangement from Bowen Hills</li><li>Initial 6-month contract with potential long-term extension</li><li>Opportunity to bring structure, process and clarity to a fast-moving environment</li></ul>This role would suit a hands-on BA who enjoys understanding how a business works, documenting processes properly and helping teams get the most out of new systems.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy4yNzY4Ni4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-05-07T01:52:49Z

Network Administrator

Cremorne, Victoria
remote
Permanent placement
100000 - 115000 AUD / Yearly
The Company A leading not-for-profit organisation based in the inner suburbs of Melbourne have seen huge growth in Melbourne, resulting in heavy investment in the IT team & infrastructure. The knock on effect has been the creation of a rapidly developing environment which requires technically proficient and experienced IT staff. The Role As the Network Administrator and key component of the IT team you will be afforded a high level of responsibility and must have great capabilities when it comes to managing and administering complex enterprise networks. Your role will include both the maintenance and management of legacy networks and assisting Senior Engineers with the design and implementation of new networks. On offer is the opportunity for career progression and to work in a hybrid work environment. About You You will have demonstrable skills administering complex networks have experience with:<ul><li>Solid networking fundamentals: switching, routing, VLANs, DHCP, DNS, and QoS</li><li>Hands-on experience supporting enterprise Wi-Fi environments</li><li>Exposure to Cisco, Fortinet, and HPE Aruba technologies</li><li>ITIL-aligned experience across incident, change, problem, and request management</li><li>Strong operational capability: network security awareness, monitoring tools, and documentation upkeep</li></ul>Regarding qualifications and certification, you will have:<ul><li>Cisco certification (CCNA/CCNP)</li><li>Tertiary qualifications in a related field</li></ul> Apply Today If you are interested in this role, please click on the Apply button today! Reference: 06810-0013427292 TW By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMjczNTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-01T03:11:06Z

Risk & Compliance Lead - Not for Profit Organisation

Melbourne, Victoria
remote
Permanent placement
140000 - 150000 AUD / Yearly
The CompanyOur client is a well-established, purpose-driven national organisation delivering essential services across employment, disability, education and community programs.Operating in a highly regulated, government-funded environment, the organisation is entering a critical phase of uplift across governance, risk and assurance. This newly elevated role will play a central part in strengthening enterprise-wide risk maturity, integrity frameworks and regulatory compliance. The RoleReporting to the Group General Manager of Corporate Services, this pivotal role will lead the design, integration and ongoing enhancement of the organisation's enterprise risk, compliance and assurance frameworks.The appointed candidate will operate at a senior level across the business, providing independent insight and challenge to executive leadership and the Board, while ensuring the organisation meets complex regulatory and contractual obligations.This is a high-impact, standalone role with broad enterprise reach. It will empower the appointed candidate to enact real change and set up crucial frameworks for the organisation's ongoing success.Key Responsibilities will include:<ul><li>Leading and uplift the enterprise risk management framework aligned to ISO principles.</li><li>Maintaining enterprise risk registers, risk appetite metrics and reporting for executive and Board committees.</li><li>Embedding a consistent Three Lines of Defence model across the organisation.</li><li>Overseeing regulatory and contractual compliance across multiple funding bodies and frameworks.</li><li>Designing and delivering an integrated internal audit and assurance programme.</li><li>Leading fraud, corruption and integrity frameworks, including reporting processes and investigations</li><li>Establishing and managing a third-party risk framework across suppliers and partners.</li><li>Driving organisational capability uplift in risk, compliance and governance.</li><li>Providing high-quality reporting and insight to executive leadership and the Board.</li></ul>In addition, you will contribute to broader governance and resilience activities, supporting audit processes, business continuity and crisis management exercises, and help ensure governance processes and documentation are robust and fit for purpose. Your ProfileYou are an experienced risk and compliance professional with a track record of experience gained ideally in health, human services or the not-for-profit sector. Credible and highly tenured, you will bring a balance of technical depth and commercial pragmatism, with the ability to influence senior stakeholders and embed practical, effective frameworks.Ideally, you will have:<ul><li>5-10+ years' experience in enterprise risk, compliance or assurance roles</li><li>Experience in highly regulated sectors (government, healthcare, financial services, or human services).</li><li>Strong knowledge of enterprise risk frameworks, internal audit and control assurance.</li><li>Experience engaging with regulators, auditors and Board-level stakeholders.</li><li>Demonstrated capability in fraud and integrity frameworks, including investigations.</li><li>Experience with ISO 31000 and or ISO 9001.</li><li>A track record of uplifting risk maturity and organisational capability.</li><li>Exceptional stakeholder management and communication skills.</li></ul>For a risk professional looking to bring their experience, stakeholder management skills and energy into a values-led, for purpose organisation, this represents an excellent opportunity to help make a great organisation become even better. Apply TodayPlease send your resume by clicking on the apply button. Reference Number: 06810-0013432456 - PMBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS43NjcyMi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-05-06T03:10:11Z

Interim CFO | 12-month Contract| $250k + super

Melbourne CBD, Victoria
remote
Contract/Temporary
250000 - 250000 AUD / Yearly
Interim Chief Financial Officer (12-Month Contract) An opportunity has arisen for an experienced and commercially astute Interim CFO to join a highly specialised Australian SME organisation operating within a complex, project and contract-based environment. This business plays a critical role within a growing and innovation-led sector and is entering a pivotal phase of transformation and growth. With a strong leadership team, sophisticated stakeholder landscape, and ambitious strategic agenda, the organisation now requires an experienced CFO to provide immediate financial leadership while driving a significant capital and funding strategy over the next 12 months. This role will suit a hands-on, pragmatic and execution-focused finance leader who has successfully navigated businesses through periods of change, capital pressure, scale-up or turnaround environments. A major focus of the role will be leading and supporting capital raising initiatives, strengthening financial visibility and partnering closely with the CEO, Board and external stakeholders to position the organisation for long-term sustainability and growth. The Opportunity Reporting directly to the CEO and working closely with the Board and executive leadership team, the Interim CFO will provide both strategic and operational financial leadership during a critical transition period. The organisation has a small, close-knit and capable finance team in place; however, the environment requires stronger financial cadence, enhanced forecasting discipline, improved commercial insight and leadership across funding strategy and capital management. A newly appointed Financial Controller has joined the business, and a key component of the role will involve mentoring and capability uplift, creating a structured transition model over time while ensuring strong financial governance and decision-making frameworks are embedded across the organisation. The successful candidate will be comfortable operating in ambiguity, balancing strategic leadership with hands-on execution. Key Responsibilities Funding Strategy & Capital Raising<ul><li>Lead and execute the organisation's capital raising and funding strategy</li><li>Partner with the CEO and Board on investor engagement and funding pathways</li><li>Develop robust financial models, scenario planning and capital allocation frameworks</li><li>Evaluate and pursue a mix of funding options including equity, debt, grants and strategic partnerships</li><li>Support broader growth and expansion initiatives through commercially sound funding structures</li></ul>Strategic Financial Leadership<ul><li>Provide strategic financial guidance to the CEO, Board and leadership team</li><li>Strengthen financial visibility, reporting frameworks and decision-making capability</li><li>Drive improved forecasting, budgeting and cash flow management disciplines</li><li>Translate business strategy into practical financial execution plans</li><li>Provide commercial oversight across pricing, margin management and contract profitability</li></ul>Finance Function Leadership<ul><li>Stabilise and strengthen the finance function during a period of transition</li><li>Mentor and support the Financial Controller and broader finance team</li><li>Improve financial planning and analytical capability across the organisation</li><li>Ensure existing systems and tools are fully leveraged to support operational and strategic decision-making</li><li>Maintain strong governance, controls and risk management frameworks</li></ul>Stakeholder Engagement<ul><li>Act as the key financial interface with Board members, advisors, auditors, funding stakeholders and strategic partners</li><li>Support negotiation and structuring of complex commercial and funding agreements</li><li>Build confidence and alignment across internal and external stakeholder groups</li><li>Provide clear, concise and commercially grounded financial communication</li></ul> About You We are seeking an experienced CFO with a proven track record operating within complex, project-based, contract-driven or stakeholder-heavy environments and comfortable working in a small team environment. You may come from industries such as advanced manufacturing, contract manufacturing, government-funded entities, engineering services or other environments where strong commercial discipline, funding strategy and cash flow management are critical to success. This role will particularly suit candidates who have operated in businesses with:<ul><li>Project or milestone-based revenue models</li><li>Complex customer or government contracts</li><li>Fluctuating or constrained cash flow environments</li><li>Capital raising or funding dependency</li><li>Highly regulated operating environments</li><li>Significant Board, investor or public-sector stakeholder engagement</li></ul> We are especially interested in leaders who bring experience from:<ul><li>Contract manufacturing or specialised manufacturing environments</li><li>Government-backed, grant-funded or public-interest organisations</li><li>Commercial businesses operating alongside large public entities or institutional stakeholders</li><li>Transformation, turnaround or scale-up environments</li></ul>Candidates will ideally demonstrate:<ul><li>Proven experience as a CFO or senior finance executive within complex commercial environments</li><li>Significant capital raising experience, including equity, debt, grants or hybrid funding structures</li><li>Strong cash flow management and liquidity planning capability</li><li>Experience operating in organisations with sophisticated stakeholder and governance requirements</li><li>Ability to operate strategically while remaining highly hands-on</li><li>Excellent Board, investor and executive stakeholder management capability</li><li>Strong commercial finance and business partnering skills</li><li>A calm, pragmatic and execution-focused leadership style?</li></ul> Why This Role? This is a rare opportunity to step into a genuinely impactful interim CFO mandate where you will play a central role in shaping the future direction and financial sustainability of a highly specialised organisation. You will work closely with an experienced leadership team, influence strategic outcomes at Board level and lead a meaningful funding and transformation agenda during a critical phase of growth. The role offers:<ul><li>A highly visible and commercially impactful leadership position</li><li>Significant exposure to strategy, funding and stakeholder engagement</li><li>Hybrid working flexibility</li><li>The opportunity to drive real organisational change and capability uplift</li><li>A collaborative, mission-driven and purpose-led environment</li></ul>Contract Details<ul><li>12-month contract engagement</li><li>Melbourne-based hybrid working model</li><li>Flexibility required during active capital raising periods</li><li>Immediate or short-notice start preferred</li></ul> Applications will be assessed on an ongoing basis. Due to high volume of applicants, only successful candidates will be contacted. Full Australian working rights required. Job Reference: 06810-0013434046LH By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjY1NjU1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-08T03:39:08Z

Accounts Receivable Officer

Perth CBD, Western Australia
remote
Permanent placement
80000 - 90000 AUD / Yearly
Accounts Receivable Officer Location: Perth CBDSalary: $80,000 - $90,000 + superWork Type: Permanent, Full-Time, Onsite Robert Half is currently partnering with an established healthcare organisation to recruit an experienced Accounts Receivable Officer for a permanent full-time opportunity based in Perth. This position supports a respected specialist medical team, reporting directly to the Practice Manager. This role will take ownership of billing and finance administration across a busy surgical and consulting environment. This is an excellent opportunity for a candidate with prior medical finance experience who understands the complexities of specialist billing, patient invoicing, and insurer-related collections, and who is comfortable working in an environment that is evolving operationally and technologically. The RoleAs the Finance Officer, you will play a key role in the day-to-day financial operations of the practice. Your responsibilities will include:<ul><li>Medical invoicing and billing</li><li>Bank reconciliations</li><li>Cash allocation</li><li>Debt collection and follow-up with insurance providers</li><li>Reporting support</li><li>Billing administration across multiple surgeons</li><li>Managing fluctuations in billing volumes aligned to clinic and theatre schedules</li><li>Supporting end-of-month processes, with a particular focus on surgeon billing cycles</li></ul> You will also be joining the business at a time of process review and improvement, so a proactive mindset and the ability to adapt to change will be highly valued. About YouTo be successful in this role, you will bring:<ul><li>Previous experience working in the medical or healthcare sector</li><li>Strong understanding of medical terminology and billing processes</li><li>Knowledge of private patient billing, health insurance, life insurance, and workers compensation claims</li><li>Experience with core finance duties including invoicing, reconciliations, allocations, and reporting</li><li>Xero experience highly desirable</li><li>Excellent written and verbal communication skills</li><li>A professional and compassionate phone manner</li><li>Patience, empathy, and the ability to communicate clearly with patients and stakeholders</li><li>The resilience to work within a longstanding business that is on a journey of system and process improvement</li></ul> You will be working within a well-established medical setting, supporting a specialist surgeon group and collaborating with an experienced wider administration team. The environment is professional, longstanding, and relationship-driven, so strong interpersonal skills are essential. Why Apply?This is a great opportunity for a capable and experienced healthcare finance professional who enjoys ownership, variety, and working in a purpose-led medical environment. The business is seeking someone who can bring experience, maturity, and confidence into the role while helping support future improvements in finance processes. If you have the required medical finance background and are looking for your next long-term opportunity in a stable and respected healthcare setting, we'd love to hear from you. How to applyInterested in applying? We want to hear from you! Simply, send us your resume by clicking on the apply button below. Your application will be evaluated within 4 working days.Please note we will only get in touch with shortlisted applicants.For further enquiries, please contact Jessica Shanks at Robert Half's Perth branch via email (<a href="mailto:[email protected]">[email protected]</a>).Robert Half is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.Learn more about our Perth recruitment services: https://www.roberthalf.com.au/recruitment-agency-perth Reference Number: 60090-0013430130 This is a on-site position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SmVzc2ljYS5TaGFua3MuODY4NTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-04T06:45:37Z

Manager, Student Complaints

Ultimo, New South Wales
remote
Contract/Temporary
60 - 70 AUD / Hourly
Company: Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges. The role: <ul><li>Lead and manage end-to-end complaints processes, ensuring timely and consistent case handling</li><li>Triage and assess incoming matters, determining appropriate actions and pathways</li><li>Conduct investigations, gathering evidence and stakeholder perspectives to inform outcomes</li><li>Make fair, balanced decisions and resolve complaints, including complex or sensitive cases</li><li>Maintain clear and consistent communication with stakeholders throughout the process</li><li>Drive continuous improvement by identifying trends and recommending process or policy changes</li><li>Ensure compliance with all relevant regulatory, policy, and governance requirements</li><li>Maintain accurate records, data, and reporting, including regular and annual reporting outputs</li><li>Build strong internal and external relationships, including collaboration across teams and sectors</li><li>Lead, coach, and support staff while managing projects, resources, and competing priorities</li></ul> About you: To be successful in this role, you will have:<ul><li>Proven leadership experience managing teams and delivering an effective complaints or case management function</li><li>Strong communication and stakeholder engagement skills, with the ability to influence across all levels</li><li>Strategic thinker with a proactive approach to problem-solving and continuous improvement</li><li>High attention to detail, with sound judgement and the ability to manage competing priorities</li><li>Demonstrated experience interpreting and applying policies and procedures</li><li>Highly organised, with the ability to manage workflows and meet deadlines</li><li>Strong systems skills, including reporting, data analysis, and use of standard office tools</li><li>Solid understanding of complaints management frameworks and best practice</li><li>Experience handling complex or sensitive matters and resolving issues effectively</li><li>Relevant tertiary qualification or equivalent experience (legal or counselling background advantageous)</li></ul> What's on offer: <ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul> Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYBN">06800-0013428253</a> This is an hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjk1MTcwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-29T00:55:58Z

Accounts Payable Officer

Melbourne CBD, Victoria
remote
Contract/Temporary
38 - 40 AUD / Hourly
The CompanyRobert Half is currently recruiting for an experienced Accounts Payable Officer to start immediately on a temporary contract with a possibility of permanency.Our client, based on the southern fringe of Melbourne's CBD, is a well-respected organisation which is experiencing an ever-increasing workload while undergoing transformational change.This organisation prides itself on supporting their staff and offering true career progression. They provide an exemplary service within their community and have been highly regarded for many years.This is a great opportunity for an Accounts Payable Officer who can hit the ground running and be a part of a motivated finance team with a supportive & collaborative culture. The RoleReporting to an experienced and motivated Accounts Payable Manager you will be responsible for end-to-end accounts payable duties. Some typical duties will involve:<ul><li>Accounts Payable</li><li>High volume supplier invoice processing (100 + per day)</li><li>Coding and matching invoices to Purchase Orders</li><li>Supplier & internal query resolution</li><li>Reconciliations</li><li>Assist with accounts payable inbox queries</li><li>Assist with monthly reporting</li></ul>This position is moving quickly and is perfect for anyone seeking a temp to perm opportunity with a quick start. Your ProfileTo be successful you will have worked previously in a high volume, fast-paced Accounts Payable team. This role will definitely suit a candidate who is looking to gain more experience and take on more responsibility within an Accounts Payable team.The following attributes will also be highly advantageous:<ul><li>Strong invoice processing preferably in a high volume environment</li><li>Strong attention to detail & accuracy skills</li><li>Effective communication skills</li><li>Intermediate Excel skills</li><li>Able to start immediately</li></ul>If you are immediately available and are looking to grow and develop your Accounts Payable career this could be the role for you. Please call us ASAP. Apply TodayPlease send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a>Job Reference No: 06810-0013439158 SLBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c3RlcGhlbi5sYW5naGFtbWVyLjUwOTAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-19T00:32:10Z

Senior Financial Accountant

North Ryde, New South Wales
remote
Permanent placement
130000 - 150000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Senior Financial Accountant | North Ryde | Hybrid Working | $130,000-$150,000 + Super + BonusWe are partnering with a fast-growing financial services organisation to recruit a Senior Financial Accountant into their high-performing finance team. This is an excellent opportunity for a technically strong accountant to join a business experiencing significant growth and expansion through strategic partnerships and joint ventures.Reporting into Senior Finance Leadership, this role will take ownership of a significant joint venture alongside a portfolio of wholly owned entities. You will play a key role across financial reporting, audit, and continuous improvement initiatives while mentoring junior team members within the broader finance function.This position is ideal for a commercially minded and technically capable finance professional who enjoys working in a collaborative and evolving environment. Key Responsibilities: <ul><li>Managing month-end reporting processes, including journals, balance sheet reconciliations, and variance analysis</li><li>Preparing financial commentary and supporting board reporting requirements</li><li>Taking ownership of reporting across a major joint venture and multiple entities within the group structure</li><li>Supporting year-end reporting and external audit processes</li><li>Mentoring and supporting junior accountants within the finance team</li><li>Partnering with stakeholders across finance and treasury to deliver financial insights and operational support</li><li>Contributing to process improvement initiatives and finance transformation projects</li><li>Ensuring compliance with relevant accounting standards and financial controls</li></ul> About You: <ul><li>CA/CPA qualified with 5+ years' experience</li><li>Background within Big 4 or Mid-Tier accounting firms, ideally making your second move into industry</li><li>Strong technical accounting capability, including financial reporting and balance sheet management</li><li>Group consolidation experience will be highly regarded</li><li>Experience within financial services environments is highly desirable</li><li>Exposure to process improvement and finance transformation initiatives</li><li>Strong communication skills with the ability to manage stakeholders across finance and treasury</li><li>Analytical, proactive, and collaborative approach with a continuous improvement mindset</li></ul>What's on Offer: <ul><li>Opportunity to join a rapidly growing business with strong market momentum</li><li>Exposure to senior leadership and mentorship from an experienced finance team</li><li>Ability to influence change and contribute as a true business partner</li><li>Hybrid working arrangement - 3 days in office</li><li>Competitive salary package including bonus opportunity </li></ul>Apply today!Please submit your CV directly to discuss this opportunity further.[email protected]Please note that due to the high volume of applications expected, only shortlisted candidates will be contacted directly</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/ZWxlbmEuc3B1cnJpZXIuMzUxNTguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-13T01:59:46Z

Head of Legal - Hybrid Working

Sydney CBD, New South Wales
remote
Permanent placement
215000 - 230000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">The Company<ul><li>Our client is a well-established financial services organisation with a strong presence in the Australian market.</li><li>Based in Sydney CBD, this is a permanent hybrid opportunity offering flexibility along with strong executive visibility.</li><li>The business is entering an exciting phase of growth and transformation, creating a genuine opportunity for a senior legal leader to shape strategy and influence key commercial decisions.</li><li>You'll join a collaborative and high-performing environment where legal is seen as a strategic business partner, not just a support function.</li><li>This is an opportunity to work closely with senior leadership and make a meaningful impact across governance, risk, regulatory and commercial matters.</li></ul> The Role<ul><li>Lead the legal function and provide trusted, commercially focused advice across the business.</li><li>Partner with executive stakeholders on a broad range of legal, regulatory, governance and strategic matters.</li><li>Oversee legal risk management and ensure the business operates in line with relevant financial services laws, regulations and industry obligations.</li><li>Support the business on major commercial agreements, strategic projects, policy development and corporate initiatives.</li><li>Provide guidance on regulatory change and help the organisation navigate an evolving compliance landscape.</li><li>Drive best practice across legal operations, frameworks and processes to improve efficiency and reduce risk.</li><li>Manage external counsel relationships and budget, ensuring high-quality advice and value for the business.</li><li>Contribute to board and executive reporting, with input across governance and corporate decision-making.</li><li>Mentor and lead the legal team, fostering a culture of collaboration, accountability and continuous improvement. </li></ul> About You<ul><li>You are an experienced senior legal leader with a strong background in financial services, ideally gained in-house or in a highly relevant regulated environment.</li><li>You bring deep knowledge of regulatory, corporate, commercial and governance matters within a complex business setting.</li><li>You are confident advising senior executives and board-level stakeholders, with the credibility to influence and challenge when needed.</li><li>You combine technical strength with commercial judgement and a pragmatic, solutions-focused approach.</li><li>You are comfortable operating in a fast-paced environment and balancing strategic priorities with day-to-day legal support.</li><li>You have strong leadership capability and enjoy developing teams while building trusted relationships across the business.</li><li>You are admitted to practice in Australia and have a solid understanding of the legal and regulatory framework impacting financial services organisations.</li><li>You are looking for a visible, career-defining role where you can lead from the front and help shape the future direction of the business.</li></ul> Reference Number: (06800-0013352902). This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjIxMzE0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-06T23:14:12Z

Advisor, Student Complaints

Ultimo, New South Wales
remote
Contract/Temporary
50 - 60 AUD / Hourly
Company: Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges. The role: <ul><li>Manage end-to-end complaints handling, including triage, investigation, resolution, and closure</li><li>Gather evidence and stakeholder input to assess and resolve complaints fairly and effectively</li><li>Maintain clear communication with students, providing updates and final outcomes</li><li>Apply sound judgement to manage complex or sensitive matters through to completion</li><li>Provide expert advice on complaints processes and support awareness across the organisation</li><li>Identify trends and contribute to continuous improvement of policies and processes</li><li>Support responses to external complaints and regulatory bodies</li><li>Ensure compliance with relevant regulations, policies, and governance requirements</li><li>Maintain accurate records, reporting, and case documentation</li><li>Contribute to projects and support broader governance or team initiatives</li></ul> About you: To be successful in this role, you will have:<ul><li>Strong communication skills with the ability to engage and influence stakeholders at all levels</li><li>Proactive and solutions-focused, with strong problem-solving and critical thinking ability</li><li>High attention to detail with sound judgement and the ability to manage competing priorities</li><li>Experience interpreting and applying policies, and conducting complaints investigations</li><li>Confident managing sensitive or complex situations, including conflict resolution</li><li>Highly organised with the ability to manage workflows and meet deadlines</li><li>Strong systems and reporting skills across standard office tools</li><li>Good understanding of complaints management frameworks and best practice</li><li>Relevant qualification or equivalent experience (legal or counselling background advantageous)</li></ul> What's on offer: <ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul> Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYhd">06800-0013428256</a> This is an hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjc2OTczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-04-29T02:01:14Z