8 results for Business Intelligence Manager jobs

Senior Revenue Manager - Global Business

Melbourne, Victoria
remote
Permanent placement
120000 - 130000 AUD / Yearly
The CompanyRobert Half is proud to be partnering with a well-established, publicly listed, and highly regarded global leader in the leisure and hospitality sector to appoint a Senior Revenue Manager, with responsibility for utilising their experience to drive growth and profitability across a portfolio of high performing hotels in a pivotal region. Headquartered in the US, the business is one of the largest companies in its industry globally and has earned a longstanding reputation for the consistently high quality of its delivery as well as a peerless commitment to continuous improvement and evolution. The APAC region has been established for over 20 years and is one of, if not the, most important geographies for the mid to long-term growth for the business and is one of critical significance for the future success of the company. A highly profitable and successful business with an established history both regionally and internationally, the organisation is proud of the culture it has fostered. With high levels of engagement and morale, the group is built around shared values of inclusion, integrity, openness to new ideas and a commitment to and focus on its customer group. The RoleIn this highly visible position combining hands-on revenue management, commercial analytics, stakeholder engagement and team mentorship, the appointed candidate will work closely with franchise partners, commercial teams and senior leadership. The successful candidate will help shape revenue strategies, enhance reporting capability and deliver measurable commercial outcomes. In short, they will utilise their experience and commerciality to make a high-performing business even better.Specifically, they will:<ul><li>Lead commercial revenue strategy across a diverse property portfolio.</li><li>Utilise data to create and action commercial insights.</li><li>Drive RevPAR, market share and commercial growth through implementation of commercial insights and strategy.</li><li>Partner with hotel management to maximise performance, profitability and growth.</li></ul><ul><li>Support new business opportunities through in-depth forecasting and analysis.</li><li>Coach, mentor and develop a high-performing Revenue Management team.</li><li>Enhance reporting, Tableau analytics and business intelligence.</li><li>Collaborate across Sales, Marketing, Operations and Development.</li><li>Manage key revenue technology and distribution partners.</li><li>Influence commercial strategy across a growing hospitality network.</li></ul>This role will see the appointed candidate act as a trusted advisor to franchisees and property operators as well as communicating key findings and strategy back to the Executive Leadership team and broader business. It will afford the right person a genuine opportunity for career growth and progression within a great organisation which boasts a culture which is second to none.Your ProfileYou are a commercially astute revenue management professional with a strong understanding of the accommodation or hospitality sector and a genuine passion for driving performance through data-driven decision making.Specifically, you will bring:<ul><li>Proven experience in hotel, accommodation or hospitality revenue management.</li><li>Strong understanding of RevPAR, distribution, forecasting and revenue optimisation principles.</li><li>Experience leading or mentoring revenue management teams.</li><li>Advanced analytical capability with strong reporting and data interpretation skills.</li><li>Exposure to business intelligence platforms such as Tableau would be beneficial.</li><li>Excellent stakeholder management, communication and relationship-building skills.</li><li>Strong commercial acumen with the ability to advise and influence key decision-makers.</li><li>Exceptional organisational skills and the ability to manage multiple priorities simultaneously.</li><li>A proactive, solutions-focused approach and a commitment to delivering outstanding service to internal and external stakeholders.</li></ul> You will in turn benefit from a unique opportunity to influence revenue performance across a large and diverse property portfolio within a highly respected international business.In this role combining strategic leadership and hands-on commercial execution, you will enjoy exposure to senior stakeholders across Operations, Sales, Marketing and Development and the chance to make a real impact on the performance of the business. For an experienced hospitality revenue leader looking for a broader commercial role with genuine impact, it will represent a significant career opportunity to help an already great business improve across a region of significantly untapped potential. Reference number: 06810-0013448425-PM Please send your resume by clicking on the apply button. Your application will be assessed within 3-5 working days. Please note only shortlisted candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS4yNDkzOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-03T02:10:50Z

IT Project Manager (ERP & DW)

Miranda, New South Wales
remote
Permanent placement
150000 - 165000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">This client is investing in modern platforms, improved business intelligence capabilities, and stronger project delivery practices to enhance operational efficiency and decision-making across the organisation.Therefore they are seeking an experienced IT Project Manager to lead several high-profile initiatives while helping establish scalable project management standards and governance across the business. Your initial focus will be leading three key transformation programs:<ul><li>Implementation of a new enterprise Data Warehouse and reporting platform</li><li>Selection and implementation of a new ERP solution</li><li>Enhancement of internal project management frameworks, governance, methodologies, and best practices </li></ul>You will play a critical role in ensuring projects are delivered on time, within budget, and aligned to business objectives. Key Responsibilities:<ul><li>Lead end-to-end delivery of multiple technology projects and programs</li><li>Develop and maintain project plans, schedules, budgets, risk registers, and status reporting</li><li>Coordinate cross-functional teams including technology, vendor resources, operations, finance, and executive stakeholders</li><li>Manage project scope, dependencies, issues, risks, and change requests</li><li>Ensure projects achieve defined business outcomes and benefits</li><li>Oversee solution design, testing, data migration, training, and go-live activities</li><li>Drive adoption and change management initiatives across the organisation</li><li>Rolling out Project Management best practice; develop project management standards, templates, reporting, and documentation</li><li>Build and maintain strong relationships with external technology partners and implementation vendors</li><li>Manage vendor performance against contractual commitments, milestones, budgets, and SLAs</li><li>Provide clear and concise reporting to senior leadership and executive stakeholders </li></ul> Essential Experience:<ul><li>5+ years' experience delivering IT and business transformation projects</li><li>Proven experience implementing enterprise platforms such as ERP, CRM, Data Warehouse, or Business Intelligence solutions</li><li>Strong project planning, governance, budgeting, and risk management skills.</li><li>Demonstrated experience managing third-party vendors and system integrators.</li><li>Excellent communication, facilitation, and presentation skills.</li><li>Experience within an SME or mid-sized organisation</li><li>Formal project management certification (PRINCE2, PMP, Agile, Scrum, or equivalent)</li><li>Experience establishing or improving PM capabilities and delivery frameworks</li></ul> This role will start as a 24 month fixed term contract and be 3 days in office.The office is not near public transport, so applicants must own their own vehicle.Reference Number: 06800-0013462223<h4> </h4></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0Ljc1NTczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-06-29T00:04:49Z

Senior Finance Analyst

Sydney CBD, New South Wales
remote
Contract/Temporary
550 - 650 AUD / Daily
<table width="680"><tbody><tr><td width="507">Senior Finance Analyst | Leading Australian Financial Services OrganisationSydney CBD | Hybrid Working | Newly Created Team | Power BI Join one of Australia's most recognised and respected financial services organisations. As a true industry leader with a strong market presence, this household name continues to invest heavily in data, analytics, and commercial decision support to drive strategic outcomes across the business.Due to significant growth, an exciting opportunity has arisen for a Senior Finance Analyst to join a newly established and rapidly expanding function. This team is becoming a critical centre of excellence for financial reporting, data visualisation, and executive decision support, providing high-impact insights to senior stakeholders across the organisation.This is an opportunity to move beyond traditional reporting and play a key role in shaping how financial information is presented, interpreted, and utilised by leaders across the business.Key responsibilities include:<ul><li>Design, develop, and maintain Power BI dashboards and reporting solutions for executive and senior leadership teams.</li><li>Analyse financial and operational performance data to identify trends, risks, and opportunities.</li><li>Deliver insightful reporting packs and presentations that support strategic business decisions.</li><li>Partner with stakeholders across Finance and the broader business to understand reporting requirements and enhance data visibility.</li><li>Drive continuous improvement initiatives focused on reporting automation, data quality, and process optimisation.</li><li>Support forecasting, planning, and performance analysis activities through data-driven insights.</li><li>Translate complex datasets into clear and commercially meaningful recommendations.</li><li>Contribute to the ongoing growth and development of a newly established high-performing analytics function.</li></ul> About YouYou will likely possess:<ul><li>CA/CPA qualification</li><li>Experience within a Finance Analyst, Senior Financial Analyst, Commercial Analyst, FP&A, or Business Insights role.</li><li>Advanced Power BI experience, including dashboard development and data visualisation.</li><li>Strong financial reporting and analytical capabilities.</li><li>Experience working with large and complex datasets.</li><li>Excellent stakeholder engagement and communication skills.</li><li>A proactive mindset with a desire to drive change and continuous improvement.</li><li>Exposure to financial services, banking, insurance, wealth management, or other large corporate environments will be highly regarded.</li></ul> What's on Offer?<ul><li>Opportunity to join a market-leading Australian financial services organisation.</li><li>Newly created role within a rapidly growing and highly visible function.</li><li>Exposure to senior executives and key decision-makers.</li><li>Strong investment in data, analytics, and technology.</li><li>Hybrid and flexible working arrangements.</li><li>Clear career development pathways as the team continues to expand.</li><li>Competitive remuneration package and employee benefits.</li></ul> Reference Number: (06800-0013434921) This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWljaGFlbC5haW5zd29ydGguODM1MDcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-05T04:54:45Z

FP&A Director | Funds | 12 Month FTC

Sydney CBD, New South Wales
remote
Contract/Temporary
200000 - 240000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">Reference Number: 60350-0013462250 This is a hybrid position. Sydney | Leading Funds Management Firm | Strategic Finance LeadershipAn exceptional opportunity has become available for an experienced commercial finance professional to join a leading funds management firm in a senior leadership capacity. Reporting directly to the CFO, this is a broad, high-impact role that combines strategic financial planning, commercial analysis, fund performance reporting, and finance leadership within a dynamic investment environment.This position offers the opportunity to work closely with executive leadership and investment professionals, providing commercial insight that shapes strategic decision-making across both the business and its investment funds. With exposure to fund operations, portfolio performance, financial modelling, board reporting, and process improvement initiatives, this role is ideal for someone who enjoys variety and thrives in a commercially focused environment.The OpportunityAs the Commercial Finance Director, you will play a pivotal role in driving financial planning and analysis, supporting strategic initiatives, and delivering meaningful commercial insights to senior stakeholders. Working alongside the CFO, Managing Directors and investment teams, you'll influence business performance while contributing to the ongoing success of a leading investment platform.This is a unique opportunity to combine strategic commercial finance with exposure to funds management operations, while also stepping into broader finance leadership responsibilities when required.Key Responsibilities<ul><li>Lead the firm's financial planning, budgeting, forecasting and scenario modelling across both the business and investment funds.</li><li>Deliver strategic financial analysis and commercial insights to support executive decision-making.</li><li>Develop and maintain sophisticated financial models, cash flow forecasts and performance reporting frameworks.</li><li>Prepare board reporting, management presentations and investment performance analysis.</li><li>Partner closely with investment professionals to provide commercial insights across portfolios and fund performance.</li><li>Oversee investor reporting, including key fund performance metrics and analytics.</li><li>Support fund operations and provide oversight across fund accounting activities when required.</li><li>Assist with portfolio company financial oversight and valuation processes.</li><li>Step into Financial Controller responsibilities when required, including management reporting and cash flow oversight.</li><li>Drive continuous improvement across finance processes, reporting, controls and systems, including leveraging AI and technology to improve efficiency.</li></ul>About YouYou'll be a commercially minded finance leader with a strong background across both commercial finance and funds management or investment environments. You enjoy partnering with senior stakeholders, solving complex business challenges and translating financial data into strategic business insights.You'll bring:<ul><li>Significant experience across commercial finance, financial planning and analysis, and investment management.</li><li>Strong financial modelling and analytical capabilities.</li><li>Experience supporting strategic decision-making through commercial insight.</li><li>Exposure to funds management, performance reporting and financial control.</li><li>Outstanding communication skills with the ability to engage senior executives and investment professionals.</li><li>A proactive, hands-on approach with the ability to operate effectively in a high-performing, collaborative environment.</li></ul>Why Join?<ul><li>Report directly to an experienced CFO and work alongside executive leadership.</li><li>Broad exposure across commercial finance, investment strategy and fund operations.</li><li>High levels of autonomy and strategic influence.</li><li>A collaborative, high-performing funds management environment.</li><li>Opportunity to contribute to meaningful business initiatives and process transformation.</li><li>A varied and intellectually stimulating role with genuine executive exposure.</li></ul>If you're looking for a senior commercial finance opportunity where you can make a tangible impact within a sophisticated funds management environment, we'd love to hear from you.Apply now or contact us for a confidential discussion. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuNzk2MDEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-29T23:32:38Z

Head of Engineering

Melbourne CBD, Victoria
remote
Permanent placement
220000 - 250000 AUD / Yearly
Head of Engineering - Not for Profit HealthTech| Permanent | Full Time | Melbourne About the role This one's a bit different. It's a senior engineering leadership role, but not the kind where you sit in architecture reviews all day and occasionally drop into standups. You'll be close to the work. Working with the Head of Product, Lead Engineer, BAs and Solution Architects to figure out what gets shipped with what, what the dependencies are, how to sequence it, and what needs to be solved before the next release goes out the door. One foot in delivery. One foot in governance. Neither of them off the ground. You won't be cutting code, but you'll need to understand it well enough that the people who are, trust your instincts. The team will look to you to set the standard for quality, for how decisions get made, and for what good actually looks like. What you'll be doing: <ul><li>Leading a tight cross-functional team (DevOps Lead, Developers, UX/UI Designer, Technical BA) and helping them do their best work</li><li>Owning release governance across web, iOS and Android, including feature flags, rollback plans and go/no-go calls</li><li>Governing CI/CD pipelines and keeping delivery predictable without making it bureaucratic</li><li>Partnering with Product and the broader business to translate roadmap into something the team can actually execute</li><li>Managing outsourced engineering partners, holding them to a standard, integrating them properly and managing the risk that comes with it</li><li>Shaping architecture decisions and keeping the platform moving forward without accumulating debt</li><li>Evaluating and governing AI-assisted development tooling in a context where content integrity genuinely matters</li></ul> The stack: React PWA, iOS and Android, Azure (B2C, Entra ID, Front Door, GPT-4o, Semantic Search), Power Platform, GitHub Actions, Azure DevOps, Flagsmith, Figma, Salesforce, Dataverse, BrowserStack, Cucumber, JIRA What we're looking for:<ul><li>Extensive hands-on experience in software engineering, with a demonstrated track record in senior engineering leadership</li><li>You know this stack, or enough of it that picking up the rest won't take long</li><li>You've built or matured an engineering team, not just managed one</li><li>You've worked in a regulated or high-trust environment before (health, finance, or similar)</li><li>You can have a hard conversation with a vendor, a clear conversation with a non-technical exec, and a useful conversation with a developer, all in the same afternoon</li><li>You're the kind of person who spots what needs fixing before anyone has to point it out</li></ul> The kind of person who will thrive here: You don't need a lot of handholding. You know what the destination looks like and you're good at bringing people with you without making it feel like a directive. You're visionary enough to set direction but grounded enough to stay in the detail when it matters. And you take the work seriously without taking yourself too seriously. Why it's worth a look: The products this team builds are used by health professionals across Australia every day. That gives the work a weight that's hard to find in most technology roles. The team is capable and collaborative. The autonomy is real and the organisation has been doing meaningful work in the NFP space for many years. To apply, send through your CV and a short note on your experience with the stack and how you think about engineering leadership. Job Reference Number: 06810-0013452373HSBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SHV6ZWZhLlNvbmkuNjM2MTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T04:54:58Z

IT Business Partner

Carlton, New South Wales
remote
Permanent placement
145000 - 155000 AUD / Yearly
The CompanyLead the technology function of a purpose-driven organisation making a real difference.We are seeking an experienced IT Business Partner to lead the operational delivery of ICT services while driving continuous improvement, service excellence and strategic technology initiatives.This is an outstanding opportunity for a people-focused technology leader who enjoys building high-performing teams, partnering with senior stakeholders and improving the way technology enables business outcomes. About the RoleYou will be responsible for the day-to-day leadership of the ICT Operations function, ensuring reliable, secure and customer-focused technology services across the organisation.You'll oversee service management, infrastructure operations, applications, compliance, development and vendor relationships while contributing to the broader ICT strategy.This is a leadership role where you'll balance operational excellence with continuous improvement and strategic planning. Key Responsibilities<ul><li>Lead, mentor and develop a multidisciplinary ICT team.</li><li>Build strong relationships with executive stakeholders and confidently contribute to strategic technology discussions.</li></ul><ul><li>Own and continually improve ITIL-aligned service management processes, including Incident, Problem, Change, Request, Knowledge and CMDB management.</li></ul><ul><li>Coordinate internal and external audits across security and compliance frameworks including ISO, Essential Eight, NIST, VPDSS and penetration testing.</li></ul><ul><li>Translate ICT strategy into practical operational initiatives.</li></ul><ul><li>Build trusted partnerships across business units and external technology providers and act as the primary operational escalation point for ICT services</li></ul><ul><li>Develop and manage the annual ICT operational work plan.</li></ul> About YouYou are an experienced IT leader who combines strong technical knowledge with excellent leadership and stakeholder engagement skills.You'll bring:<ul><li>Proven experience leading ICT operations or service delivery teams.</li><li>Strong knowledge of ITIL service management principles and best practices.</li><li>Experience managing infrastructure, applications and technology vendors.</li><li>Demonstrated success leading operational improvement and technology change.</li><li>Experience working within governance, compliance and audit frameworks.</li><li>Excellent communication skills with the ability to engage technical and non-technical stakeholders alike.</li><li>A collaborative leadership style with a passion for developing high-performing teams.</li></ul> Why Apply?This is an opportunity to join an organisation where technology plays a critical role in delivering meaningful community outcomes.You'll enjoy:<ul><li>A collaborative and supportive leadership environment.</li><li>The opportunity to influence ICT strategy and operational excellence.</li><li>A diverse role spanning leadership, service delivery and technology transformation.</li><li>Ongoing professional development and career growth.</li><li>The chance to make a genuine impact through technology.</li></ul> If you're an experienced IT leader looking for your next challenge, we'd love to hear from you. Job reference: 06810-0013463912This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNjg2NjguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T04:38:28Z

APAC Head of Marketing

Sydney CBD, New South Wales
remote
Permanent placement
210000 - 250000 AUD / Yearly
The CompanyOur client is a global, private-equity backed SaaS organisation with a strong footprint across North America, Europe, and APAC. With circa 650 employees worldwide and a thriving APAC operation, the business is scaling rapidly.The APAC region is one of the company's highest-growth markets, operating with a "startup within a global" feel. Fast-paced, commercially sharp, and highly empowered. Backed by significant investment, the business is now seeking a skilled and steady Marketing Director to lead end-to-end marketing across APAC. The RoleReporting to the global Chief Marketing Officer (US-based), this role leads the full marketing strategy for the APAC business, including brand, digital, demand generation, content, events, PR/communications, and product marketing.You'll manage and optimise a US$3M marketing budget, own regional marketing performance, and lead a team across digital, campaigns, brand, and Sales Representatives. This is a highly hands-on leadership role: strategic at the top, tactical at the coalface, and central to revenue generation. You will:<ul><li>Drive rapid growth across multiple solutions and brands in the APAC portfolio.</li><li>Lead, coach, and elevate a multi-disciplinary marketing and sales development representative team.</li><li>Oversee all demand generation channels, metrics, optimisation, and reporting.</li><li>Partner closely with the APAC sales leadership to align marketing output with revenue outcomes.</li><li>Lead go-to-market plans, brand positioning, and media/press activity for the region.</li><li>Manage all digital strategy including SEO/SEM, web performance, content, analytics, and ABM.</li><li>Own event strategy including conferences, tradeshows, and customer events.</li><li>Build and embed a data-led marketing operations culture.</li><li>Play a key role in product marketing conversations and brand integration work across new offerings.</li><li>Act as a regional market expert on trends, competitive dynamics, customer insights, and product-market fit.</li></ul>This is a rare opportunity to step into a global organisation during a high-growth period and shape the next phase of expansion for APAC. About YouYou are an experienced senior marketing leader who loves combining strategy with roll-up-your-sleeves delivery. You thrive in environments where autonomy, pace, and commercial ownership are part of the everyday and your speciality is demand generation. You'll bring:<ul><li>15+ years' experience in marketing leadership - with significant experience in SaaS B2B</li><li>Deep capability across digital, SEO/SEM, paid performance, content, and demand generation.</li><li>Experience managing a broad remit across multi-brand, multi-product portfolios.</li><li>A track record of building, managing, and inspiring high-performing teams.</li><li>Skilled in analytics, funnel dashboards, attribution, and ROI-driven decision making.</li><li>Outstanding communication and stakeholder engagement skills.</li><li>Experience in PE-backed or scaling global environments.</li><li>Confidence navigating matrix structures and collaborating across time zones.</li></ul>Above all, you bring maturity, calm, prioritisation, and the ability to simplify complexity into clear commercial outcomes. What's on Offer<ul><li>Base salary: $210K - $250K + 10% bonus</li><li>Lead a US$3M APAC marketing portfolio with true end-to-end ownership</li><li>A senior leadership role with visibility across global executive teams</li><li>High autonomy, flexible work arrangements (Sydney hybrid - 1 day in office)</li><li>Opportunity to shape strategy, team capability, and brand position in a key market</li><li>A business with strong growth trajectory, major investment, and significant runway ahead</li></ul> Apply TodayPlease send your resume by clicking on the apply button. Reference Number: <a href="https://rh.my.salesforce.com/a1GVT000005axOT">06800-0013346999</a>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/ZW1tYS5zZXN0aWMuNDMyODMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-03T06:43:48Z

Project Manager - Customer Service

Heatherton, Victoria
remote
Contract/Temporary
70 - 100 AUD / Hourly
The Company Our client is a large healthcare organisation providing a range of healthcare services across Melbourne.<ul><li>Lead an end-to-end review of client referral and onboarding processes across the organisation.</li><li>Map current-state processes, identify inefficiencies, duplication, and bottlenecks across the customer journey</li><li>Partner with the CEO and executive leadership team to design a streamlined, scalable customer service and onboarding model</li><li>Drive process improvement initiatives to enhance service delivery, turnaround times, and overall customer experience</li><li>Analyse data and workflows to identify opportunities for automation (including the use of appropriate artificial intelligence) and systems enhancements</li><li>Design clear roles, responsibilities and governance arrangements.</li><li>Work closely with frontline teams to understand pain points and embed new ways of working</li><li>Lead change management activities, ensuring buy-in and adoption across teams</li><li>Review and optimise team structure, roles, and responsibilities within the Customer Service function</li><li>Recommend and support implementation of technology solutions</li><li>Establish clear KPIs, service standards, and reporting frameworks to measure success</li><li>Develop documentation including process maps, SOPs, and training materials</li></ul> Transformation Roadmap and Implementation Planning<ul><li>Translate future-state process designs into a practical and achievable implementation plan.</li><li>Develop detailed recommendations, business cases and benefit realisation plans.</li><li>Prioritise initiatives according to impact, effort and risk.</li><li>Define milestones, deliverables, dependencies and resource requirements.</li><li>Establish performance measures and reporting frameworks (lead and lag indicators).</li><li>Identify quick wins alongside longer-term transformational opportunities.</li></ul> Key Requirements / Experience<ul><li>Recent proven experience leading and implementing similar projects</li><li>Experience in process improvement, transformation, or operational project roles</li><li>Background working in customer service environments, ideally within call centres or high-volume service operations</li><li>Strong track record of streamlining workflows and implementing efficiencies across multi-touchpoint teams</li><li>Experience with system implementation, automation, or digital transformation initiatives</li><li>Ability to analyse complex processes and translate them into simple, scalable solutions</li><li>Strong stakeholder engagement skills, with experience working closely with senior leaders</li><li>Demonstrated change management capability - bringing teams along the journey</li><li>Data-driven approach with the ability to measure impact and outcomes</li><li>Highly practical, hands-on approach with a focus on delivering real outcomes (not just strategy)</li></ul> Job Reference Number: 06830-0013458284CGBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4wNjE1Mi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-22T01:32:32Z