<p><strong>The Role</strong></p><p> </p><p>We're seeking a curious and innovative Applications Support Analyst to support and optimize technology products for a leading real estate and investment management firm. You will play a key role in system roll-out, user support, ongoing product improvement, and collaboration with stakeholders to ensure business objectives are met. The offer a very generous 4 days a week, work from home and 1 day a week in the office. </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide support for technology products and their users, including systems integrations and issue resolution.</li><li>Recommend improvements to current applications, participate in product testing, and assist with the deployment of new features.</li><li>Help create and deliver training programs for end users throughout the business.</li><li>Collaborate with business, software, and systems teams to align system capabilities with organizational goals.</li><li>Work with Business Analysts and other contributors to prioritize and drive development.</li><li>Communicate and escalate issues to relevant stakeholders, both internally and externally.</li><li>Investigate user challenges, identify sources, and resolve problems, documenting each step for future reference.</li><li>Support the roll-out of new applications and features by assisting with training and documentation.</li><li>Drive continuous product enhancement in partnership with the development team.</li><li>Ensure data integrity and compliance within all business applications.</li><li>Assist with user management and application configuration according to company policies.</li><li>Provide Tier 2 support via the firm's ticketing system, including creation of knowledge base content.</li><li>Collect feedback, analyse user requests, and spot trends to optimize processes and product features.</li><li>Engage with business units to increase adoption of digital products and best practices.</li><li>Develop and maintain supplementary training materials, including guides, FAQs, and quick tips.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or equivalent combination of education and experience.</li><li>Proficiency in Microsoft Office Suite and release documentation.</li><li>Troubleshooting and supporting MS Excel at a mid-high level</li><li>Understanding of general finance and accounting principles (compliance, invoicing, commission calculations).</li><li>Excellent written, oral, and presentation skills.</li><li>Strong attention to detail with the ability to manage multiple priorities.</li><li>Able to work independently and as part of a team, while demonstrating professionalism and sound business judgment.</li><li>Creative and solutions-oriented, with initiative to solve problems and recommend improvements.</li><li>Detail-oriented and thorough, ensuring smooth user onboarding and application integrity.</li><li>Knowledge of Agile methods and product development best practices.</li><li>Dynamics AX/365 experience (nice have)</li><li>SQL experience (nice have)</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/aGVucnkud29vLjMwMzg3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>COMPANY PROFILE: </strong></p><p>This mid-sized company employs delivers critical services to the automotive and insurance industry.</p><ul><li>100+ staff in Australia across 2 offices.</li><li>In-house developed CRM solution (full training provided)</li><li>Newly created role due to growth.</li><li>Internal career path available (e.g. into Software Development)</li><li>A flat team structure where you can be involved in many different areas.</li><li>Work with a motivated, competent, friendly, and collaborative team.</li></ul><p> </p><p><strong>ROLE SNAPSHOT </strong></p><p>Newly created IT Support Analyst position responsible for level 1 technical support & troubleshooting for the company's in-house developed CRM solution + internal users' desktop hardware/software issues.</p><p>Working closely with the in-house Development & Infrastructure teams, you'll support both internal users and occasionally external customers.</p><p>Full time in office role.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Primary responsibility is to provide 1st line IT helpdesk support for IT issues & service requests for both internal and external users.</li><li><em>CRM System Support</em> - for the in-house developed CRM system</li><li><em>Testing & Release Support</em> - assist with UAT and post-release monitoring</li><li><em>Desktop Hardware/Software Support</em> - Microsoft 365, Outlook, Windows 11, workstation/laptop set up/support</li><li><em>Endpoint Security & Vulnerability Remediation</em> - basic remediation activities, applying patches, support endpoint protection & security monitoring, follow access & device management policies, escalate security incidents etc.</li><li>Mange tickets through the ticketing system.</li></ul><p> </p><p><strong>REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </strong></p><p>Suitable for an aspiring IT Support professional with proven technical IT Customer Support experience triaging, troubleshoot and resolving software and/or hardware related issues.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>12-24 months IT Support experience - triage & troubleshooting software and/or hardware related issues. </li><li>Strengths in communication - strong comprehension capable of translating technical concepts into a clear and easy-to-understand manner.</li><li>Strong customer service abilities - focus on 'the customer' and who can confidently and professionally interact with staff at all levels in a business.</li><li>Motivated and smart who is not afraid to ask questions to build understanding.</li><li>Friendly and approachable personality who loves interacting with and helping users.</li><li>Able to operate in a flat team structure and be flexible/adaptable.</li><li><span style="text-decoration: underline;">Comfortable being full time in the office.</span></li></ul><p> </p><p><strong>This is a full-time permanent role located near Homebush (full time in office) and is offering $75,000 - $80,000 +super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted. </em></strong></p><p> </p><p>Reference Number: 06800-0013398114</p><p> </p><p>This is an on-site position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjcyNjY5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A purpose-driven organisation is seeking an experienced Solution Architect to design and deliver scalable, secure cloud solutions primarily across MS Azure. This role will shape cloud architecture and support modern digital platforms that enable meaningful outcomes.</p><p>You will work closely with digital, data, product and cybersecurity teams to translate business needs into robust architecture solutions aligned with enterprise standards and future technology road maps.</p><p><strong>The Role</strong></p><p><strong>Architecture & Design</strong></p><ul><li>Translate business and technical requirements into end-to-end solution architecture designs</li><li>Develop and maintain architecture road maps aligned with strategic priorities</li><li>Design scalable architectures across Azure</li></ul><p><strong>Cloud & Platform Governance</strong></p><ul><li>Ensure cloud solutions follow best practices for security, scalability and performance</li><li>Provide architectural guidance to delivery teams and service providers</li><li>Support resolution of complex technical issues</li></ul><p><strong>Data & Integration</strong></p><ul><li>Design scalable data structures, integration's and data flows</li><li>Embed security, privacy, governance and compliance into architecture</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Partner with Digital, Data and Product teams to shape solutions</li><li>Collaborate with cybersecurity and governance stakeholders</li><li>Support the organisation's technology road map and strategic initiatives</li></ul><p><strong>About You</strong></p><ul><li>5+ years as a Solution Architect, with 7-10 years across technology, digital or data</li><li>Proven experience designing solutions on Microsoft Azure</li><li>Strong understanding of the Azure Well-Architected Framework</li><li>Experience with cloud-first architectures, integration's and modern data platforms</li><li>Strong documentation, communication and stakeholder management skills</li></ul><p><strong>Qualifications</strong></p><ul><li>Degree in Computer Science, Engineering, IT or similar (or equivalent experience)</li><li>Microsoft Azure certifications (Solutions Architect or related)</li><li>TOGAF or equivalent architecture certification desirable</li></ul><p>If you're a cloud-focused Solution Architect looking to contribute your expertise in a mission-driven environment, we'd love to hear from you.</p><p><strong>This is a hybrid position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMzU2MTIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
