<p><em>Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position.</em></p><p>Robert Half is excited to be exclusively partnering with a fast-growing Australian technology business seeking a Customer Service Specialist to join their collaborative team.</p><p>This is a great opportunity to join a purpose-driven tech organisation with a supportive team culture, where you'll gain exposure to a fast-paced environment and build valuable customer experience skills.</p><p> </p><p><strong>The Role:</strong></p><ul><li>Provide friendly, timely support to customers via <strong>phone, email, and live chat</strong></li><li>Investigate and resolve customer enquiries from start to finish</li><li>Escalate technical or complex cases to internal teams and follow through to resolution</li><li>Maintain accurate records of customer interactions within the CRM</li><li>Work closely with internal teams to share customer feedback and improve processes</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Minimum 6 months experience in a <strong>customer service or support role</strong></li><li>Excellent <strong>written and verbal communication skills</strong></li><li>Comfortable learning and navigating <strong>new systems and software</strong></li><li>Strong attention to detail and ability to manage multiple enquiries</li><li>Positive, team-oriented mindset with a genuine passion for helping customers</li></ul><p> </p><p>If this sounds like the right next role for you, we highly advise you apply.</p><p><em>This role is 3 days on-site, 2 days WFH. </em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZXJpbmhvbGx5LnN1dGhlcmxhbmQuMDIwNzcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br /><br />Starting 10th March! Monday - Friday, 9-5 p.m - 7-9 month temp contract.<br /><br />Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day mandatory working in the office! <br /><br /><strong>The Role<br /></strong><br />Contract opportunity for a Customer Service super star.<br /><br />Your role will be reach out to NDIS participants to gain approvals and documentation. You will also deal with a wide variety of customers including Carers of people with a disability and Support Co-ordinators. You will also be required to liaise with the NDIS to provide updates and submit relevant forms and documentation onto the NDIS portal. <br /><br />Please note *** you will require an NDIS Check and valid Police Check (or be willing to attain these).</p><p><strong>Your Profile<br /></strong><br />You will have some great Customer Service experience and will enjoy helping people from all walks of life. Strong attention to detail and administration skills are essential!<br /><br />Please note that a car is essential for this role.</p><p>$35.19/hour plus super.</p><p><br /><strong>Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.</p><p><br />Job Reference Number: 06830-0013387271CR</p><p> <br />This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4zMDg2NC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>The Company</strong></p><p>Join a market-leading, global organisation renowned for its innovation in sustainable solutions and employee development. You'll enjoy working in a modern, high-tech location with easy access to public transport and free on-site parking.</p><p><strong>The Role</strong></p><p>As a Customer Service Officer, you'll be front and centre in supporting our clients' valued customers by managing enquiries over phone, email, and online channels.</p><p>Full training is provided-no prior manufacturing or logistics experience required!</p><p>You'll resolve enquiries professionally and efficiently, process quotes, orders, and invoices, provide delivery updates, proactively manage any delays, collaborate with other teams internally, handle administrative paperwork, and monitor both customer credits and compliance activities.</p><p>This is a permanent, stable role with an industry leader, offering a 37.5-hour, Monday-to-Friday workweek-no weekends, evenings, or shift work, based in O'Connor.</p><p><strong>Your Profile</strong></p><p>We're especially interested in candidates with solid customer service experience from retail, hospitality, banking, contact centres, or any customer-facing environment.</p><p>Key strengths include:</p><p>- excellent verbal and written communication</p><p>- intermediate to advanced computer skills (especially Microsoft Office/Excel)</p><p>- strong time management</p><p>- great attention to detail</p><p>- and a continuous improvement mindset.</p><p>In return, enjoy real stability, clear career paths, ongoing learning, staff discounts at major retailers, a supportive culture, and more.</p><p>Does this sound like the next step in your customer service career? Apply now to be part of a supportive team!</p><p> </p><p> </p><p><em>Reference Number: (</em><em>60090-0013401514)</em></p><p><strong><em> </em></strong></p><h4><strong>This is an</strong> <strong>on-site</strong> <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFkZGlzb24ubWF0dGhld3MuMzA4NjkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><em>Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position.</em></p><p>Robert Half is excited to be exclusively partnering with a fast-growing Australian technology business seeking a <strong>Customer Service Team Leader</strong> to join their collaborative support team.</p><p>This is a great opportunity to step into a leadership role within a purpose-driven tech organisation with a supportive team culture, where you'll lead a small team while remaining hands-on with customers in a fast-paced environment!</p><p> </p><p><strong>The Role:</strong></p><ul><li>Lead the day-to-day operations of a customer support team across Australia and the Philippines</li><li>Provide hands-on support to customers via phone, email and live chat</li><li>Act as the first escalation point for complex or sensitive customer issues</li><li>Coach and support team members through regular feedback, guidance and training</li><li>Monitor team performance, maintain CRM records and identify opportunities to improve support processes</li></ul><p> </p><p><strong>About You:</strong></p><ul><li>A proactive leader who enjoys coaching others and helping team members succeed</li><li>Minimum 6 months experience in a <strong>Customer Service Team Leader or Supervisor role </strong></li><li>Strong written and verbal communication skills, including handling complex customer conversations</li><li>Highly organised with the ability to manage multiple priorities in a fast-paced environment</li><li>Comfortable using CRM systems and customer support tools</li></ul><p>If this sounds like the right next role for you, we highly advise you apply.</p><p>This role is <strong>3 days on-site, 2 days WFH.</strong></p><p> </p><p>This is a hybrid </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZXJpbmhvbGx5LnN1dGhlcmxhbmQuNzUyMTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hotel industry.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Provide support to B2B customers via phone and email</p><ul><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>2+ years' experience in customer service or call centre roles</li><li>Experience in hotel, accommodation, or hospitality settings (advantage)</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li><span data-teams="true">Available to work part-time, 3 days per week (Mon to Fri) on a rotating roster between 7am and 7pm</span></li><li>This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li><li>Part-time role working 3 days a week (8 hour shifts), on a rotating roster between 7am and 7pm (Mon to Fri) </li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06810-0013385204BS</p><p><strong><em> </em></strong></p><p><strong>This is a part-time, hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjQ2Njc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hotel industry.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Provide support to B2B customers via phone and email</li><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>2+ years' experience in customer service or call centre roles</li><li>Must have experience in hotel, accommodation, or hospitality settings</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li>Available to work on a rotating roster between 7am and 7pm</li><li>This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship<br /> </li></ul><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li><li>Rotating roster between 7am and 7pm</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong><em>Reference Number: </em>06810-0013322088BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjY4NzMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>Reference Number: (Input Job Order no. 06800-0013386603)</p><p><br />This is a hybrid OR remote OR <strong>on-site position.</strong></p><p><br />Our client, a highly regarded and established superannuation organisation, is seeking an experienced <strong>Advice Service Officer</strong> to join their excellent team based in Rockhampton.</p><p>This is a pivotal support role, working closely with Financial Advisers to deliver high-quality, compliant and member-focused advice services. You will coordinate the end-to-end advice support process, ensuring accuracy, regulatory compliance and an exceptional customer experience.</p><p><strong><br />The Opportunity</strong></p><p>Working collaboratively with Advisers and internal teams, you will:</p><ul><li>Manage member and employer enquiries (phone and in-person)</li><li>Support Advisers in preparing Statements of Advice (SOAs)</li><li>Prepare and collate documentation required to implement advice</li><li>Coordinate and oversee implementation of advice recommendations</li><li>Maintain CRM data integrity and ensure accurate record keeping</li><li>Conduct proactive member follow-ups as part of service campaigns</li><li>Ensure all service standards, compliance obligations and regulatory requirements are met</li><li>Identify and contribute to continuous process improvement initiatives</li></ul><p>This role requires strong attention to detail, confidence in communicating financial information, and the ability to manage multiple priorities within a structured and compliance-driven environment.</p><p><strong><br />About You</strong></p><p>To be successful, you will bring:</p><ul><li>Exceptional written and verbal communication skills</li><li>High attention to detail and accuracy</li><li>Ability to manage competing deadlines</li><li>Strong problem-solving capability</li><li>A professional, calm and member-focused approach</li><li>RG146 qualification (preferred); however, candidates without accreditation will be supported to obtain it.</li><li>Experience within superannuation and/or financial advice (desirable - not essential)</li></ul><p>You are proactive, highly organised and genuinely committed to delivering quality outcomes for members.</p><p><strong><br />The Environment</strong></p><p>Our client offers the opportunity to join a collaborative and purpose-driven superannuation organisation that is committed to:</p><ul><li>Member-first service</li><li>Regulatory excellence</li><li>Continuous improvement</li><li>Professional development and ongoing industry education</li><li>Inclusive and supportive workplace practices</li></ul><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RGFycmVuLktpbmdzdG9uLjYxNTMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is the head group of multiple companies who specialise in FMCG who are continuing to expand their operations. They have approximately 180 employees nationally, with a head office of 80 employees in the northern suburbs of Melbourne.</p><p> </p><p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>This role is responsible for receiving, reviewing, and processing all orders for B2B customers whilst providing excellent customer service to the businesses they assist. This is a fast-paced role with a predominantly administrative focus & phone-based support. It requires high level attention to detail and the ability to problem solve.</p><p><strong>This role is Monday-Friday, 100% office based, working 7am-3:30pm. </strong>This role is to commence <strong>ASAP</strong> on a temporary contract for 6 months minimum, with potential to convert permanent for the right candidate!<br /><br /></p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Within a team of 5, some of your duties will include:</p><ul><li>Receive orders via email and the electronic system and process these in the system</li><li>Liaise between Purchasing & Warehouse regarding stocks required for outstanding orders to ensure despatch of orders within timeslots required</li><li>Create invoices to accurately reflect customer purchases</li><li>Problem solve between accounts where items may be 'out of stock'</li><li>Database management and document distribution to required teams</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience in a similar end to end Administrative + Customer Service role - <strong>essential</strong></li><li>Previous experience in FMCG and working B2B - <strong>desirable</strong></li><li>Be immediately available to start!</li><li>Have full working rights in Australia</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits </span></strong></p><ul><li>Be part of a collaborative and supportive Customer Experience team!</li><li>Discounted goods from shops that stock their products!</li><li>2 additional days of wellbeing leave per year!</li><li>Full handover period offered</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013395346KB </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzk3MjUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is a family-owned fleet management organisation located on St Kilda Road. With an operations team of 12, they endorse a hands on & collaborative environment with fantastic learning & development opportunities. They are continuing to grow and so require an Administration & Customer Support Officer to support their Fleet Management & Settlements teams.</p><p><strong>Please note the organisation will be moving into a new office in the CBD in July this year.</strong></p><p> </p><p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>Working across both the Fleet Management & Settlements teams, this role Is integral to the success of the business and smooth running of operations. This is a complex industry that requires the ability to grasp a variety of concepts, so a switched on and detail-oriented nature is essential. Your role will be a mix of <strong>Administration</strong>, <strong>Accounts</strong> and <strong>Customer Support.</strong></p><p>This is a <strong>temporary </strong>role commencing ASAP and for the right candidate it has the view to convert into a long term <strong>permanent </strong>position. They operate Monday-Friday, 38-hour week, <strong>2/3 days in office + 3 from home</strong> per week (once training is complete).</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Some of your key duties will include:</p><ul><li>Processing client reimbursements and lease settlements in the system</li><li>End of lease account reconciliations</li><li>Responding to customer enquiries via phone and email, resolving any frustrations or disputes</li><li>Forwarding Payout letters to customers and responding to payout enquiries</li><li>General administrative tasks and projects wherever required</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience in an Administrative role - <strong>2/3 years minimum </strong></li><li>Previous experience providing exceptional Customer Service</li><li>A system and technology savvy approach</li><li>Exceptional attention to detail, initiative & adaptability</li><li>Have full working rights in Australia</li><li>Be immediately available to start!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Hybrid working model offered!</li><li>Be part of a stable and growing business!</li><li>Opportunity to convert into a permanent long-term position!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> <strong>06810-0013395353</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMjc2MzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>COMPANY PROFILE: </strong></p><p>This mid-sized company employs delivers critical services to the automotive and insurance industry.</p><ul><li>100+ staff in Australia across 2 offices.</li><li>In-house developed CRM solution (full training provided)</li><li>Newly created role due to growth.</li><li>Internal career path available (e.g. into Software Development)</li><li>A flat team structure where you can be involved in many different areas.</li><li>Work with a motivated, competent, friendly, and collaborative team.</li></ul><p> </p><p><strong>ROLE SNAPSHOT </strong></p><p>Newly created IT Support Analyst position responsible for level 1 technical support & troubleshooting for the company's in-house developed CRM solution + internal users' desktop hardware/software issues.</p><p>Working closely with the in-house Development & Infrastructure teams, you'll support both internal users and occasionally external customers.</p><p>Full time in office role.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Primary responsibility is to provide 1st line IT helpdesk support for IT issues & service requests for both internal and external users.</li><li><em>CRM System Support</em> - for the in-house developed CRM system</li><li><em>Testing & Release Support</em> - assist with UAT and post-release monitoring</li><li><em>Desktop Hardware/Software Support</em> - Microsoft 365, Outlook, Windows 11, workstation/laptop set up/support</li><li><em>Endpoint Security & Vulnerability Remediation</em> - basic remediation activities, applying patches, support endpoint protection & security monitoring, follow access & device management policies, escalate security incidents etc.</li><li>Mange tickets through the ticketing system.</li></ul><p> </p><p><strong>REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </strong></p><p>Suitable for an aspiring IT Support professional with proven technical IT Customer Support experience triaging, troubleshoot and resolving software and/or hardware related issues.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>12-24 months IT Support experience - triage & troubleshooting software and/or hardware related issues. </li><li>Strengths in communication - strong comprehension capable of translating technical concepts into a clear and easy-to-understand manner.</li><li>Strong customer service abilities - focus on 'the customer' and who can confidently and professionally interact with staff at all levels in a business.</li><li>Motivated and smart who is not afraid to ask questions to build understanding.</li><li>Friendly and approachable personality who loves interacting with and helping users.</li><li>Able to operate in a flat team structure and be flexible/adaptable.</li><li><span style="text-decoration: underline;">Comfortable being full time in the office.</span></li></ul><p> </p><p><strong>This is a full-time permanent role located near Homebush (full time in office) and is offering $75,000 - $80,000 +super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted. </em></strong></p><p> </p><p>Reference Number: 06800-0013398114</p><p> </p><p>This is an on-site position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjcyNjY5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a large organisation based in the South-Eastern Suburbs. You will be working within a friendly and collaborative Credit team responsible for assisting your own portfolio of Customers.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>We have both temp opportunities and temp - perm roles available for the right candidates!</p><p> Working in a large team environment, you will work closely with the wider AR team, responsible for building strong relationships with customers and resolving queries.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Collections calls and dealing with queries</li><li>Responsibility for building strong relationships with your Customer portfolio</li><li>Troubleshoot, action and resolve queries and any required reconciliations</li><li>Assist with allocations and banking as required</li><li>Support compliance administration in line with company policies</li><li>Reduce and minimise aged debt</li><li>Assisting with reporting, reconciliations, and process improvements</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile<br /></span></strong><br /> You will be a driven and upbeat person with strong collections/credit experience. You will enjoy interacting with Customers, building relationships and solving problems! You will be a team player with a positive - can-do attitude and be comfortable working across a range of ERPs. The ability to be flexible and jump in and help with allocations, reconciliations and banking is essential!</p><p><strong><span style="text-decoration: underline;"><br />What's on Offer</span></strong></p><ul><li>Work in a supportive and collaborative environment with amazing leaders</li><li>Convenient South-East location with onsite parking</li><li>Competitive base salary with limitless opportunity to progress your career</li></ul><p> </p><h2><em>Reference Number: (.)</em>06830-0013387295</h2><p><strong>This is a hybrid</strong> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4wMjEzOS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p>This company is a mid-market Australian IT Managed Service Provider who operate in multiple locations across Australia.</p><ul><li>South Sydney location with free parking.</li><li>Fast-paced environment in an established yet growing business.</li><li>Broad and varied hands-on role involving a mix of remote and onsite support.</li><li>Friendly and supportive culture with a 'family feel'.</li><li>Ongoing training.</li><li>Hybrid working - once trained up - 3 days in office, 2 days WFH.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 2 IT Support to various mid-market customers - onsite and remote.</p><p>You'll undertake a very broad role involving support & troubleshooting across desktop hardware/software, network connectivity, printers, mobility etc/</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 2 IT Helpdesk Support to troubleshoot and resolve customers desktop hardware/software, server, and network-related issues.</li><li>Support Microsoft 365, Active Directory/Entra ID, Exchange, Windows OS, network & servers, printers, mobile devices, PC's/laptops etc.</li><li>Network connectivity troubleshooting & support.</li><li>Ticketing via ConnectWise.</li><li>Support DR and backups.</li><li>Travel to customer sites for onsite support when needed (tolls, parking, mileage paid for).</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for an IT Support professional from an MSP background (or similar) who enjoys fast-paced and busy environments + interacting with others in-person and over the phone.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365 and Windows.</li><li>Proven experience providing in-person technical support.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Valid Australian drivers licence and vehicle are required + comfortable travelling to customer sites for onsite support as needed.</li></ul><p> </p><p><strong>This is a full-time permanent role offering $80,000 - $95,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjYyNDk4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p>This company is an Australian MSP employing around 400 staff to provide IT support and Cyber Security services to SMB across Sydney.</p><ul><li>Hybrid working- 3 days in, 2 days WFH (free parking available).</li><li>Mixture of on-site and remote support.</li><li>Multiple clients with up to 500 users.</li><li>Broad variety of work, ensuring no two days are the same.</li><li><strong>Driver's licence required to travel on-site to clients.</strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>A varied role providing onsite and remote Level 2 IT support to SMB customers.</p><p>You'll be involved in supporting, triaging and troubleshooting across hardware, software, servers, printers and network connectivity issues for multiple clients.</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Support & troubleshooting across Desktop hardware/ software.</li><li>On-site visits to clients for in-person issues.</li><li>Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management.</li><li>Network monitoring and connectivity troubleshooting.</li><li>Support customers via phone, tickets and onsite.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Ideal for an excellent communicator, who enjoys travelling to sites and communicating with end users in-person, as well as remotely.</p><p>Suited to an individual with a passion for IT support, who enjoys working in a "busy" environment where no two days are the same.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L2 IT Helpdesk support experience across Desktop hardware/ software, Microsoft technologies, incl M365 and Network troubleshooting.</li><li>Skilled in managing user accounts, permissions, and group policies via Active Directory.</li><li>Proficient Office 365 & Cloud Services Support including EntraID, MS Teams, Outlook, OneDrive.</li><li>Demonstrates ability to troubleshoot AV equipment including conferencing systems (Teams Rooms, Zoom), cameras, microphones, and displays.</li><li>Holds excellent customer service abilities and clear communication skills.</li><li><strong>Current Australian drivers licence and comfortable travelling to customer sites for onsite support</strong>.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role located in South Sydney and is offering $80,000 - $95,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013387358</em></p><p><strong><em> </em></strong></p><p><strong>This is a </strong>hybrid <strong>position.</strong></p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjU0Nzg4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is a fantastic opportunity to join a national IT managed service provider with a strong focus on customer service, which has meant their client base remains loyal and returns to them time and time again.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will primarily provide L2 support and assist in the delivery of projects to a range of client's Microsoft environments.</p><p>More specific duties are highlighted below:</p><ul><li>Support and maintain the M365 suite of products (EntraID, Exchange Online, SharePoint Online, Teams)</li><li>Support and maintain cloud platforms, primarily MS Azure</li><li>Support on-prem infrastructure solutions across the compute, network and storage layers</li><li>Onsite client visits (car and drivers' licence are needed)</li><li>Assist with project tasks. </li></ul><p>On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.</p><p>Experience in a similar role would be preferred, along with technical knowledge including most of the following: </p><ul><li>Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)</li><li>MS Azure</li><li>Networking (VPN, firewalls, routing, switching)</li><li>Windows Server knowledge</li><li>DNS, DHCP, TCP/IP.</li></ul><p>Industry certifications would be advantageous.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p>Job Reference No: 06810-0013390530TW</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNzk3MDguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are exclusively engaged with a leading engineering & construction firm. The organization has been growing year-on-year with new projects and offices set up across Australia.</p><p>This role is a critical first point of contact for their end users, including corporate professionals and contractors, who rely on swift and professional IT support to carry out their vital work.</p><p><strong>The Role:</strong></p><p>As an IT Support Officer, you will work onsite in 2 offices (Beenleigh & Fortitude Valley), providing IT support to end users in person and remote via phone, email, and ticketing systems. You will need strong communication skills, technical competence, and a mature approach to problem-solving.</p><p> Key Responsibilities:</p><ul><li>Provide timely technical support to end users, including healthcare professionals.</li><li>Troubleshoot and resolve issues relating to Active Directory (AD) and Azure AD.</li><li>Support users with Office 365 applications.</li><li>Assist with basic network troubleshooting when required.</li><li>Escalate issues to appropriate teams.</li><li>Document incidents and resolutions in the ticketing system.</li></ul><p>About You:</p><p>We are looking for someone with good communication, technical expertise, and a proactive attitude. You will need to be able to manage time effectively and communicate professionally with healthcare-end users who often operate in high-pressure environments.</p><p>Key Skills & Experience Required:</p><ul><li>Previous experience in a Level 1/ 2 Help Desk Support role.</li><li>Decent knowledge of Active Directory (AD), Azure AD, and Office 365 suite.</li><li>Basic understanding of networking concepts and troubleshooting.</li><li>Excellent communication and interpersonal skills.</li><li>A problem-solving mindset with the ability to work independently.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuNTQ2NTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>We're partnering with a Manufacturing company with a strong presence across Australia. They are looking for someone to start immediately in their Queensland office. This role will come with a permanent offer for the right candidate at the end of the contract engagement. Some of the role responsibilities include:</p><ul><li>Provide desktop, laptop, and peripheral support for staff in both office and plant environments.</li><li>Troubleshoot hardware, software, and OT (operational technology) systems.</li><li>Escalate issues to appropriate teams.</li><li>Document incidents and resolutions in the ticketing system.</li></ul><p>Details:</p><ul><li>Working hours are 8am - 4pm, Monday - Friday in the office.</li><li>Possibility of extension or a permanent position at the end of the contract.</li><li>Getting involved with IT projects.</li></ul><p>Requirements:</p><ul><li>Previous experience as an IT Support in Manufacturing/ Industrial environment.</li><li>Decent knowledge of Active Directory (AD), and Office 365 suite (Intune), Networking and OT Systems.</li><li>Basic understanding of networking concepts and troubleshooting.</li><li>Excellent communication and interpersonal skills.</li><li>Working rights in Qld (no sponsorship provided).</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuMTI5MjYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p>We are seeking a highly skilled and motivated Level 2 IT Support Specialist to join a dynamic IT team. Your role will be working onsite and being responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. The Level 2 IT Support Specialist will play a crucial role in maintaining the overall efficiency and productivity of the organization's IT infrastructure.</p><p><br /> To be successful you will be a friendly and engaging team member with demonstrated experience working in IT support. In this busy role, you will be part of a small growing team of Service and Support professionals who are remotely based, you will be self-motivated, organised, and have the ability of working independently using tools to collaborate with your colleagues.<br /><br /> <strong>Key Responsibilities:</strong></p><ul><li>Providing onsite and remote based IT helpdesk support of staff and vendors to resolve any issues, requests, and incidents.</li><li>Provide End User Support (Level 1 and Level 2)</li><li>Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.</li><li>Serve as a point of escalation for technical issues that require Level 2 support.</li><li>Work with other IT departments and external vendors to identify and implement solutions to technical issues and system outages.</li><li>Develop and maintain knowledge base articles and support documentation to aid in the resolution of technical issues.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><strong>Qualifications:</strong></p><ul><li>3-5 years of experience in IT support, with at least 1 year of experience in a level 2 based role.</li><li>Knowledge of IT service management frameworks such as ITIL.</li><li>Strong technical troubleshooting skills and experience with common IT systems and software (MS Windows, M365, Office 365, Intune, SharePoint, Cloud apps,).</li><li>Excellent communication and interpersonal skills, with the ability to communicate complex technical issues to non-technical stakeholders.</li><li>Strong organizational and time management skills.</li></ul><p><br /> This is a full-time position with a competitive salary and benefits package. The Level 2 IT Support Specialist will report to the IT Infrastructure Manager and work closely with other IT departments to ensure the smooth operation of the organization's technical infrastructure. To be successful in this role you must possess a driver's license and the ability to work in Perth, WA, Australia.</p><p><strong><em> </em></strong></p><p> </p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjA3MzQ2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong></p><p>Our client is a highly regarded IT managed service provider based in Geelong whose focus is combining excellent technical solutions and delivering exceptional service to their customers.</p><p> </p><p><strong>The Role</strong></p><p>You will primarily provide Level 2 support and assist in the delivery of projects to a range of client's Microsoft environments.</p><p>More specific duties are highlighted below:</p><ul><li>Support and maintain the M365 suite of products (AzureAD, Exchange Online, SharePoint Online, Teams)</li><li>Support and maintain cloud platforms, primarily MS Azure</li><li>Support on-prem infrastructure solutions across the compute, network and storage layers</li><li>Assist with project tasks.</li></ul><p> </p><p>On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.</p><p>Experience in a similar role would be preferred, along with technical knowledge including most of the following: </p><ul><li>Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)</li><li>MS Azure</li><li>Networking (VPN, firewalls, routing, switching)</li><li>Windows Servers</li><li>DNS, DHCP, TCP/IP.</li></ul><p>Industry certifications would be advantageous.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong><strong>06810-0013386592-TW</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDQxNjYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half has partnered with a growing Brisbane-based MSP supporting enterprises across South-East Queensland. This is a fantastic opportunity for junior techs to join a structured, process-driven service desk.</p><p>Our client is seeking a structured Level 1 IT Support Analyst to manage first-touch ticket triage and initial resolution across a multi-client MSP environment. This hands-on role formalises the Level 1 function, strengthens ticket triage, and provides a pathway into Level 2 support, giving you real impact and career growth from day one.<br /><br /> While based in Brisbane, the role primarily services Gold Coast clients. It is 90% remote and 10% onsite, with weekly visits to the Brisbane office - effectively four days working from home.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact for inbound tickets and calls via phone and email</li><li>Perform triage for each ticket, logging and categorising requests through the ITSM tool</li><li>Assist with software installations, updates, and troubleshooting</li><li>Respond to and resolve tickets promptly and/or escalate accordingly</li><li>Take ownership of customer environments, providing specialist expertise and acting as an escalation point for IT Support Coordinators and Technicians</li><li>Commitment to continuous learning and staying up-to-date with emerging technologies</li><li>Provide 90% remote support and 10% onsite for Gold Coast clients</li></ul><p><strong>Requirements: </strong></p><ul><li>12-24 months experience in an MSP</li><li>Strong technical knowledge across Windows environments, Active Directory, Exchange/O365</li><li>Hands-on experience with hardware setup, troubleshooting, and peripherals</li><li>Excellent written and verbal communication, with a focus on customer service and relationship-building</li><li>Ability to work independently and collaboratively in a team environment</li><li>Strong organisational, time management, and problem-solving skills</li><li>Relevant technical qualifications and certifications; ITIL or other service management certifications are highly desirable</li></ul><p><strong><span style="text-decoration: underline;">Why Join</span></strong></p><p>This role offers plenty of room for growth, with a clear pathway to progress your career. Our client is growing and actively supports continuous learning and skill development. They foster a positive culture with strong mentoring, collaboration, and a focus on helping you succeed, all while offering a 4 day WFH model!</p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjc2ODExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong></p><p>Our client is a highly regarded IT managed service provider based in the Western suburbs of Melbourne whose focus is to deliver excellent service to their customer base with top level technical solutions.</p><p><strong>The Role</strong></p><p>You will primarily provide Level 1/2 support and assist in the delivery of projects to a range of client's Microsoft environments.</p><p>More specific duties are highlighted below:</p><ul><li>Support the M365 suite of products (AzureAD, Exchange Online, SharePoint Online, Teams)</li><li>Installation of networking devices on-site</li><li>Support on-prem infrastructure solutions across the compute, network and storage layers</li><li>Project assistance</li></ul><p>On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.</p><p>Due to the travel required as part of this role applicants will need their own vehicle and driver's licence. Mileage will be additionally compensated.</p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.</p><p>Experience in a similar role would be preferred, along with technical knowledge including most of the following: </p><ul><li>Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)</li><li>MS Azure</li><li>Networking (VPN, firewalls, routing, switching)</li><li>Windows Servers</li><li>DNS, DHCP, TCP/IP.</li></ul><p>Industry certifications would be advantageous.</p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p><strong>Job Reference No: </strong>06810-0013382495TW</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMDg5NTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br /> <br /> Our client is a highly regarded IT managed service provider based in Geelong whose focus is combining excellent technical solutions and delivering exceptional service to their customers.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> <br /> You will primarily provide Level 3 support and assist in the delivery of projects to a range of client's Microsoft environments.<br /> <br /> More specific duties are highlighted below:<br /> </p><ul><li>Support and maintain the M365 suite of products (EntraID, Exchange Online, SharePoint Online, Teams)</li><li>Support and maintain cloud platforms, primarily MS Azure</li><li>Support on-prem infrastructure solutions across the compute, network and storage layers</li><li>Assist with project tasks.</li></ul><p><br /> <br /> On offer is the opportunity to work in supportive environment with an emphasis on personal and career development.<br /> <br /> <br /> <br /> <strong>Your Profile</strong><br /> <br /> You will have excellent communication skills and be able to deliver first class customer service. In addition, you will have strong troubleshooting capabilities.<br /> <br /> Experience in a similar role would be preferred, along with technical knowledge including most of the following: <br /> </p><ul><li>Microsoft 365 (Exchange Online, SharePoint Online, Teams, Intune)</li><li>MS Azure</li><li>Networking (VPN, firewalls, routing, switching)</li><li>Windows Servers</li><li>DNS, DHCP, TCP/IP.</li></ul><p><br /> <br /> MSP experience is essential, whilst industry certifications would be advantageous.<br /> <br /> <br /> <br /> <strong>Apply Today</strong><br /> <br /> Please send your resume by clicking on the Apply button.<br /> <br /> <br /> <br /> Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a><br /> <br /> <br /> <br /> <strong>Job Reference No: </strong>06810-0013386593-TW<br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMzc2ODguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong></p><p>Our client is an established leader in their industry who are looking for someone to join their team initially on a two month contract. You will be providing first level support to end users.</p><p> </p><p><strong>The Role</strong></p><p>As a Helpdesk Support Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you provide a professional approach that customers will remember you for.</p><p> </p><p><strong>Your Skills & Experience</strong></p><ul><li>Experience with dealing with end users</li><li>Experience within a corporate environment</li><li>Ability to deal with high volume tickets</li><li>Ability to problem solve and learn on the job</li><li>Exceptional communication skills</li></ul><p> </p><p><strong>About you</strong></p><p>You are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for.</p><p> </p><p><strong>What's on offer?</strong></p><p>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</p><p> </p><p><strong>Apply Now</strong></p><p>Please submit your resume to be considered for this role. </p><p> </p><p><strong>Job Ref: 06810-0013389891AS</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMTUxMzAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Senior Talent Director</strong></p><p>Robert Half Melbourne, (On-site)</p><ul><li>Full time position</li><li>Global NYSE listed organisation</li></ul><p> </p><p>We offer a long history of innovation, proudly providing our diverse customer base a unique service offering, unlike any other in our field.</p><p>An environment where we truly value you and all that you bring; we want to you thrive and feel proud to be a part of our global organization.</p><p> </p><p><strong>About our organisation:</strong></p><p>Robert Half is a specialized talent solutions provider, offering global recruitment services to help employers find their ideal candidates and to assist job seekers in discovering their next opportunity. With over 300 offices worldwide, we are excited to expand our ANZ operations.</p><p> </p><p><strong>About the role:</strong></p><p>As a Senior Talent Director, you will be responsible for generating recruitment opportunities for the Finance and Accounting practice area and furthering the brand awareness and service offering of Robert Half. For candidates, you will manage the full talent lifecycle, from initial pre-screen to internal interview, through to finalisation of permanent or contract placements. For clients, you will be responsible for new business development activity; maintaining and developing existing relationships, job order generation, understanding their requirements and advising and recruiting; accordingly, to include interviewing, presenting of profiles, negotiation of salaries and fees and post-placement care.</p><p>Your responsibilities will include:</p><ul><li>Demonstrating incremental growth of personal monthly performance and provision of quality customer service</li><li>Leading your own business development endeavours and candidate acquisition</li><li>Creating and maintaining a productive sales culture demonstrating inclusive leadership behaviours</li><li>Growing your network to develop new and existing business relationships</li><li>Building a talent pool/candidate pipeline</li><li>Conducting all stages of a talent solution for your customers</li><li>Understanding and analysing the market and sharing trends</li><li>Participating in company events, networking, CSR activities, and other community engagement opportunities</li></ul><p> </p><p><strong>Who you are:</strong></p><p>You have a minimum of 5 years of recruitment experience. You are passionate about what you do and demonstrate drive and tenacity. You enjoy working collaboratively in a high-performing environment and are keen to pursue a career in a consultative and solution-orientated business. You embrace the training opportunities available and take ownership of developing your career. You are a critical thinker who can make quick, agile decisions with a determination to achieve the best outcome for all. You thrive in a results-oriented environment. The characteristics that make our consultants successful include:</p><ul><li>A naturally inquisitive approach to life and an appreciation for diverse perspectives</li><li>Well-developed interpersonal, influencing, and communication skills</li><li>A desire to work collaboratively</li><li>An eagerness to embrace and learn new technologies</li><li>The ability to adapt in an evolving environment</li><li>An ethical and growth-oriented mindset</li><li>Strong relationship and stakeholder management skills with a demonstrated ability to work with leaders at different levels of seniority</li><li>A natural agility to move fluidly and flexibly between tasks, demonstrating resilience</li></ul><p> </p><p><strong>Benefits:</strong></p><ul><li>We offer a competitive base salary commensurate with your experience. The role has scope for between $100k - $110k plus an uncapped and transparent commission scheme.</li><li>Wellness initiatives, including an in-house mental health platform, EAP, and a monthly wellness calendar</li><li>Industry-leading learning and development programs, including tailored career development and national and international mentorship programs</li><li>Access to the best technology to enable your success as a consultant, including a laptop, Salesforce, DOMO, various job board access, and the best tech infrastructure and marketing in the industry</li><li>Annual national and international recognition events, regular team and branch-centric events throughout the year</li><li>Opportunities for career mobility across our global network of offices</li><li>Our commitment to diversity, equity, and inclusion is demonstrated through our policies and programs, including employee network groups, and we offer progressive leave policies, paid charity leave, and loyalty leave</li><li>Our Corporate Social Responsibility initiatives include a matching gifts platform, Happy Hours Volunteering, and CSR committee</li></ul><p> </p><p>At Robert Half, we know that our greatest strengths come from the people who make up our team. For us, inclusion is ingrained in who we are today. Our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the community. We foster a culture that is unconditionally inclusive, and in return ask that our people contribute all their differing perspectives, ideas, and experiences for one common purpose: to advance the way people live and work.</p><p> </p><p>If you're interested in joining our team, please apply and our Talent Acquisition team will be in touch for an initial chat if your background meets with this hiring criteria. Applicants must have full working rights in Australia/NZ or the relevant sponsorship.</p><img src="https://counter.adcourier.com/aGF5bGV5LmJhY2hlci42NTg1Ni4xMDY3NUByb2JlcnRoYWxmaW50bC5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a well-established and values-driven organisation operating within the Not-for-Profit (NFP) sector. With a strong focus on community impact and service excellence, they play a vital role in supporting individuals and families across Australia.</p><p>Due to increased workload, they are seeking an experienced Accounts Officer to join their collaborative finance team on an immediate basis. This is an excellent opportunity to contribute to a purpose-led organisation while utilising your strong transactional accounting skills.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>An exciting opportunity has become available for a detail-oriented Claiming Officer to join a growing organisation within the NDIS industry. This role plays a key part in ensuring the accurate claiming, reconciliation, and recovery of SDA revenue in line with NDIA requirements.</p><p>Reporting into the operations function, you will be responsible for preparing and submitting SDA claims, reconciling payments, and investigating any discrepancies to ensure revenue is accurately captured and recovered. You will also maintain robust records to support compliance and audit readiness while working closely with both internal teams and external stakeholders.</p><ul><li>Preparing, submitting, and managing SDA claims in accordance with current SDA pricing arrangements and NDIA operational guidance</li><li>Ensuring claims accurately reflect participant eligibility, funding approvals, dwelling enrolment, design category, and building details</li><li>Reconciling SDA invoices against NDIA remittance advice and payment reports</li><li>Investigating rejected, reduced, or delayed claims and actively following up outstanding payments</li></ul><ul><li>Maintaining accurate and auditable records to support compliance and audit requirements</li><li>Liaising with SIL providers, support coordinators, participants, and NDIA representatives regarding SDA claims</li><li>Collaborating with internal finance, development, and asset management teams</li><li>Producing regular reports on SDA revenue performance, claim status, and recovery outcomes</li><li>Identifying trends and opportunities to improve claiming processes and outcomes</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a highly organised and detail-driven professional with strong reconciliation and problem-solving skills. You enjoy working with data, ensuring accuracy, and collaborating with stakeholders to resolve issues and improve processes.</p><p>You will bring:</p><ul><li>Experience reconciling invoices and payments, ideally within a regulated or compliance-driven environment</li></ul><ul><li>Strong attention to detail and the ability to maintain accurate financial records</li><li>Excellent written and verbal communication skills with the ability to liaise with a range of stakeholders</li><li>Strong organisational skills and the ability to manage multiple claims and follow-ups simultaneously</li></ul><p>Highly regarded but not essential:</p><ul><li>Understanding of SDA Rules, SDA Pricing Arrangements, and NDIA claiming processes</li><li>Experience using NDIA portals, payment reports, or remittance advice</li><li>Previous experience supporting audits or compliance reviews</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em><em>06810-0013401504 - ST</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c3RlcGhhbmllLnRob21wc29uLjc1MzU0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an aged care provider that offers Residential Homes and support services across Victoria. With multiple sites across the state, they are looking for a Receptionist & Administrator to support front of house coordination at one of their residential facilities near Somerton during a busy period.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>You will be responsible for providing administrative support functions for the site and a front of house customer service approach to residents, family, visitors and staff of the facility. The incumbent Receptionist will remain onsite and provide training throughout. This is an additional resource to support a busy period.</p><p>This role is to <strong>commence Monday 23<sup>rd</sup> February </strong>for<strong> 4 weeks,</strong> Monday-Friday, 9am-5pm, <strong>100% onsite</strong>. Free parking on site.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><p>Reporting to the Village Manager, some of your duties will include:</p><ul><li>Answer and redirect incoming calls for a busy switchboard</li><li>Extensive administrative support including collating & producing reports</li><li>Database management ensuring all resident records are current + accurate</li><li>Office inventory ordering and maintenance of records</li><li>Any administrative tasks as instructed</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience in a similar Reception/Administrative position</li><li>Previous experience in a health/aged care facility - <strong>desirable </strong></li><li>Be immediately available to start!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013385818</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzQ5ODMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
