<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span data-contrast="auto">THE COMPANY: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Highly profitable and successful global organisation with a strong reputation and a flat structure. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Established firm who still retain the positive elements of a startup/scaleup feel. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">60+ staff around the globe and growing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Supportive culture focusing on curiosity, creativity, and hard work. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Significant professional development, training, and learning opportunities. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Hybrid working. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p> </p><p><strong><span data-contrast="auto">ROLE SNAPSHOT: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Product specific training is provided. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">Key elements of the role: </span></em></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Level 1 & 2 technical support to electronic trading clients and their execution systems.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor & troubleshoot trades in real-time electronic trading systems. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Involvement in supporting all aspects of the trading system.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigation of system logs.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Daily system availability and functionality testing (server health checks, order testing etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Troubleshoot network connectivity. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Work with a global team in in a follow-the-sun model</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">The following is required: </span></em></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Proven Application/Software Support background (or similar). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Background supporting front office traders in investment banking, brokerages or similar is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Financial markets knowledge (Derivatives, Futures, Options etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Python, Bash and/or SQL scripting skills are beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Logical troubleshooting skills. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">A passion for financial trading and interest in algorithmic trading is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><strong><span data-contrast="auto">Demonstrated attitude & personal qualities</span></strong><span data-contrast="auto">: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience. </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </span></em><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p> </p><p><strong><span data-contrast="auto">Apply Today</span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Please send your resume by clicking on the apply button.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">Reference Number: 06800-0013334622</span></em><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">This is a </span></span></em></strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">hybrid</span></span></em> <strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">position.</span></span></em></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":2,"335551550":2,"335551620":2,"335559738":0,"335559739":0,"335559740":20}"> </span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE1ODYwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is an Australian IT Managed Service Provider that services the SMB market in Sydney.</p><ul><li>Northern Beaches / Forest District office location - free parking.</li><li>Broad and varied hands-on role in close-knit team environment.</li><li>Ongoing training, paid certifications.</li><li>Career path towards a tech lead / team lead.</li><li>Focus on supporting smaller business customers.</li><li>Hybrid working - once trained up and passed probation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 1 & 2 IT Helpdesk support and monitoring to various SMB customers - onsite and remote.</p><p>You'll undertake a very broad role involving support & troubleshooting, systems administration, and security for small businesses.</p><p>Working in a close-knit team with the company Director to support the businesses continued expansion. </p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 IT Helpdesk Support to troubleshoot and resolve desktop hardware/software, server, and network issues for SMB customers.</li><li>Support & configure Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management</li><li>Firewall configuration - Sophos</li><li>Monitor remote management platforms</li><li>Support DR and backups.</li><li>Support & manage security tools such as ThreatLocker & SentinelOne.</li><li>Interact with vendors and 3<sup>rd</sup> parties to resolve issues.</li><li>Support customers via phone, email and onsite.</li><li>On-site visits to customers (company car is available).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a self-sufficient and proactive IT Support professional capable of taking the initiative and who prides themselves on their customer service abilities.</p><p>Ideal if you enjoy working in smaller company environments and live in and around the North Beaches or Forest District and are seeking looking for a challenging role closer to home.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Interest in cyber security.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Current Australian drivers licence and comfortable travelling to customer sites for onsite support.</li></ul><p> </p><p><strong>This is an full-time permanent role located close to the Northern Beaches / Forest District and is offering $70,000 - $85,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjExMzMxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<ul><li><table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p> </p><p>Operating in the Insurance industry, this Australian Financial Services corporation employs 80+ staff and delivers purpose driven outcomes for Australian households, businesses, and communities.</p><p> </p><ul><li>Cyber-aware CEO, Board, and Executive Leadership team.</li><li>Forward thinking with investment in IT and Cybersecurity through a modern cloud-first approach (Microsoft Azure, ZTNA) with no legacy technology.</li><li>Upcoming implementation of a modern data analytics solution - Azure Databricks.</li><li>Strong emphasis on data management, security and risk mitigation.</li><li>More than $1 billion in written premiums.</li><li>Additional superannuation contributions.</li><li>Emphasis on learning & development and a work/life balance.</li><li>Hybrid working.</li></ul><p> </p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE & RESPONSIBILITIES: </span></strong></p><p> </p><p> </p><p>Newly created <strong>Head of Information Security</strong> position operating in a small yet impactful team of 3 to lead and improve the enterprise security function.</p><p> </p><p> </p><p>Engaging directly with the Board, you will provide strategic direction and practical leadership on how to best improve information security in alignment with organisational objectives.</p><p> </p><p> </p><p>Operating in a mature and modern cloud environment, you will focus on improving and refining information security, while simultaneously building positive confidence at the Board level through improved Board reporting, education, and communication.</p><p> </p><p> </p><p><strong>Key responsibilities and deliverables: </strong></p><ul><li><strong>Lead the strategic direction of Information Security</strong> in alignment with business objectives and mission.</li></ul><ul><li><strong>Build and maintain successful relationships as a trusted cyber security advisor</strong> <strong>with the Board</strong>, Executive Leadership team, Technology teams, and wider organisation.</li><li><strong>Establish confidence with the Board</strong> <strong>through producing high-quality Board papers</strong> that provide clear and confident reporting on cyber posture, risks, vulnerabilities, metrics, and investment priorities.</li><li><strong>Board and Executive level communication</strong> translating complex security risks/issues into an understandable business context.</li><li><strong>Improve Information Security operating cadence</strong> across Technology and the broader organisation.</li><li><strong>Ensure ongoing compliance</strong> with legislative and policy frameworks including Protective Security Policy Framework (PSPF), ISM, Essential Eight, Privacy Act etc.</li></ul><ul><li><strong>Educate business leaders and end users</strong> on cyber controls, risk awareness, and behavioural best practices.</li><li>Embed a pre-emptive and proactive culture around the awareness of current/emerging cyber threats.</li></ul><ul><li><strong>Manage third-party security providers</strong> to deliver 24/7 monitoring, incident response, and security operations.</li><li>Strengthen relationships with the Australian Cyber Security Centre for threat intelligence and early warnings.</li><li>Oversee controls implementation, risk management, and continuous improvement across Information Security.</li><li>Support the <strong>uplift of internal capability within</strong> <strong>the Information Security team,</strong> including hiring, coaching, and mentoring.</li></ul><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / EXPERIENCE </span></strong></p><p> </p><p> </p><p>Suitable for a Head of Information Security experienced operating as a trusted advisor at the Board level yet still capable of undertaking a broad role inside a small yet impactful team.</p><p> </p><p> </p><p>A background operating and socialising at the Board level (including preparing / presenting Board reports) then translating and communicating complex security risks/issues into an easy-to-understand business context is essential.</p><p> </p><p> </p><p>Ideal for a Security leader seeking to improve/refine Information Security inside a purpose driven and forward-thinking organisation who invests in modern technologies and values continuous education.</p><p> </p><p> </p><p><strong>Experience and Qualifications:</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in IT, Cyber Security, or a related field</li><li><strong>Certifications:</strong> relevant industry certifications e.g. CISSP, CISM, CISA</li><li><strong>Experience:</strong></li><ul><li>Leading enterprise security functions across strategy, incident response, and governance, risk & compliance.</li><li>Strong understanding of cyber resilience, risk posture, and controls.</li><li>Vendor management of third-party security service providers.</li><li>Leading and developing small yet high-performing teams.</li></ul><li><strong>Proven track record: </strong></li><ul><li>Successfully preparing and presenting cyber security reports to Boards and translating technical and risk concepts into clear, business relevant insights.</li><li>Designing and embedding security governance, controls, and risk management practices across cloud-first environments.</li><li>Leading uplift in security culture, awareness, and capability across an organisation.</li></ul><li><strong>High impact communication</strong>:</li><ul><li>Ability to distil the message, eliminate unnecessary complexity, and communicate in an easy-to-understand and business-minded manner to C-suite and Board members.</li><li>Exceptional stakeholder management skills with a sense of gravitas capable of influencing others at an executive level.</li><li>Demonstrate broad awareness of the changing external threat landscape and potential issues/risks/drivers, then clearly communicate what this means for the organisation.</li></ul><li><strong>Security Compliance Frameworks:</strong> Comprehensive understanding of the Australian Government's PSPF, including ISM and Essential Eight.</li><li><strong>Leadership skills:</strong> Strong leadership and team-building capabilities with a track record of managing and developing high-performing teams.</li></ul><p>· <strong>Industry experience:</strong> Financial Services, Insurance, Superannuation or similarly APRA-regulated environments is preferred.</p><p>· <strong><span style="text-decoration: underline;">Australian citizenship and ability to obtain Australian Government security clearance is essential</span></strong><strong>. </strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013328372</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position</strong></h4></td></tr></tbody></table></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjg2MTg0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>Robert Half has exclusively partnered with a nationally recognized organization who are looking to add a BI / Data Manager to their Technology Team on a full-time permanent basis.</p><p>They offer a flat structure, and a very warm and hospitable working culture.</p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p><strong>Skill set / Experience required:</strong></p><ul><li>Proven experience leading a small, high performing BI team</li><li>Experienced working with the MS BI stack - <strong><em>SQL, Azure, Power BI</em></strong></li><li>The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</li><li>Experience of automation of data models and reporting</li><li>A thought leader when it comes to Data Quality & Governance</li><li>The experience to implement and maintain a Data Strategy / Data Roadmap</li><li>Experienced managing budgets</li><li>Vendor & Stakeholder management expertise</li><li>Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</li><li>The ability to translate business requirements into technical solutions via data</li><li>Excellent communication skills - the ability to manage expectations & influence senior leaders</li></ul><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2-day WFH policy.</p><p>Note - it is a requirement you can drive and have your own vehicle. </p><p>You must possess unlimited full working rights in Australia.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT000005VX6T2AW">06800-0013340445</a></p><p> </p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uMTYyOTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
