<p><strong>Your Opportunity:</strong></p><p>We're looking for a smart, switched-on and highly organised Customer Service Representative to support the internal team and growing customer base of a growing, international business.</p><p>If you thrive in a busy environment, love solving problems, and communicate with absolute clarity, this is a brilliant opportunity to be part of something industry changing.</p><p>Parking is available and typical hours are 8am to 4.30pm with some flexibility. </p><p><strong>What You'll Be Doing:</strong></p><p>You'll be the first point of contact for a growing customer base and partner with various levels of the business. Your duties will include:</p><ul><li>Deliver exceptional customer service across phone, email, website and social channels</li><li>Handle general administration and support internal communications</li><li>Manage enquiries, redirect questions to the right subject-matter experts, and ensure fast, accurate responses</li><li>Resolve customer issues professionally, escalating when needed and following through to resolution</li><li>Process online orders, invoices, payments, claims, credits and returns</li><li>Maintain accurate customer interaction records and update system data</li><li>Build strong relationships through open, effective and trustworthy communication</li><li>Prepare reports, presentations and documentation as needed</li><li>Assist with internal processes, and jump in to support the team wherever required</li></ul><p><strong>What Makes You a Great Fit:</strong></p><p>To be a success in this position you will be proactive, organised, and have extremely high attention to detail. You will understand how a busy business operates and be able to manage your workload accordingly. We're an environment that values critical thinking and the ability to think thing through before actioning, as well as asking for help if you don't know the answer rather than leaping to a conclusion.<strong> </strong></p><ul><li>Previous experience being first point of contact and dealing with clients</li><li>Smart, switched on, and comfortable in a fast-moving business</li><li>Exceptional attention to detail</li><li>Clear, confident and articulate communication skills</li><li>Naturally organised and proactive</li><li>Comfortable juggling multiple tasks and prioritising effectively</li><li>A team player who's willing to help at any level of the business</li><li>Experience with logistics or shipping is a bonus (but not essential)</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c3Rld2FydC5zZWx3b29kLjI3NTMxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Administration. Reception. Customer Service.