<p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for a Customer Support and Administration whiz to join their operations.</p><p> </p><p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>Working within a nationwide team of 9, this role will provide efficient and effective assistance when processing B2B orders in the system (Salesforce &amp; Microsoft Dynamics 365 Business Central) and assisting to customer enquiries regarding their orders. This role is 50% phones based, 50% database management.</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Some of your duties &amp; responsibilities will include:</p><ul><li>Provide exceptional customer service when processing orders and dealing with customer enquiries</li><li>Process customer orders via Salesforce and Business Central</li><li>Ensure appropriate response to customer requests, queries, complaints, or issues</li><li>Liaise with other parts of the business (e.g., warehouse &amp; finance) to keep customers updated on any changes to the expected arrival of their goods</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills &amp; Experience</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience working in a high-volume Customer + Administration support role (phones and email)</li><li>Previous experience with processing orders - <strong>highly desirable</strong></li><li>Previous experience with Salesforce and/or MS Dynamics 365 Business Central - highly desirable</li><li>Be immediately available to start!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture &amp; Benefits</span></strong></p><ul><li>Fun, fast paced place to work</li><li>Gorgeous newly renovated office</li><li>Free parking on site!</li><li>Hybrid model offered once trained</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013284549KB </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMjA0ODIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">