<table width="680"><tbody><tr><td width="507"><p><strong>The Opportunity</strong></p><p>An established legal organisation is seeking an experienced IT Support Officer to join its internal technology team in Perth. This role offers a blend of onsite and remote support and will suit someone who understands the operational and time-critical nature of legal environments.</p><p><strong>The Role</strong></p><p>You will provide Level 1-2 technical support to staff across multiple offices, acting as a trusted point of contact for day-to-day IT assistance. The position requires strong troubleshooting skills, excellent communication, and confidence working with legal-specific systems and users.</p><p>This is a hands-on role where responsiveness, accuracy, and professionalism are essential.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide responsive onsite and remote IT support to legal staff</li><li>Manage and resolve helpdesk requests within agreed timeframes</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Set up and support laptops, mobile devices, printers, and peripherals</li><li>Support Microsoft 365 and legal document management systems</li><li>Assist with meeting room technology, AV, and video conferencing</li><li>Complete user onboarding and manage system access</li><li>Maintain IT documentation and asset records</li><li>Work closely with internal teams to improve service outcomes</li></ul><p><strong>About You</strong></p><p>To succeed in this role, you will bring proven experience supporting users in a law firm environment and a strong service mindset.</p><p>You will have:</p><ul><li>Demonstrated IT support experience within a legal practice (essential)</li><li>Solid knowledge of Windows desktop environments</li><li>Experience supporting Microsoft 365 and legal DMS platforms</li><li>Understanding of VPNs, TCP/IP, and general network connectivity</li><li>Confidence working directly with fee earners and support staff</li><li>Clear communication skills and a calm, solutions-focused approach</li></ul><p><strong>What's Offered</strong></p><ul><li>Hybrid working arrangement</li><li>Stable, well-established legal environment</li><li>Supportive internal IT team</li><li>Ongoing learning and skills development</li><li>Flexible working policies and wellbeing initiatives</li></ul><p><strong> </strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjg3Njc4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

IT Support (Level 1-2) within a Law Firm, Windows Desktop & Microsoft 365, Legal Document Management Systems (iManage or similar), Hardware, Device & AV Support, Network Connectivity & VPN Troubleshooting, User Provisioning & Access Management