<table width="680"><tbody><tr><td width="552"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional &amp; retail brokers, banks, and liquidity providers.</p><p> </p><p>You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.</p><p> </p><ul><li>Hybrid working</li><li>Free lunch everyday</li><li>Private health insurance.</li><li>Ongoing training and professional development.</li><li>Hybrid working</li></ul><p><strong><span style="text-decoration: underline;">ROLE &amp; RESPONSIBILITIES </span></strong></p><p>As the IT Trade Desk Support Analyst, you will support customers (banks, brokers, hedge funds) who are using the organisations trading applications &amp; products.</p><p>You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.</p><p>Hybrid working available and you'll be required to work Sunday (remotely) + 4 other days in the week (of your choice).</p><p> </p><p><strong>Responsibilities include: </strong></p><ul><li>Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications.</li><li>Analyze FIX messages, logs, and sources to determine root cause analysis.</li><li>Implement Plan, support and deploy implementations of these trading platforms into client environments.</li><li>Support clients via phone, email and video.</li><li>Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time)</li><li>Project involvement including:</li><li>Product implementation into client environment- plan, support deploy</li><li>Manage application upgrades &amp; migrations</li><li>Client onboarding activities</li><li>Liquidity integrations with customers.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a Technical Support Analyst with excellent IT troubleshooting &amp; investigation skills inside the financial trading industry.</p><p>Ideal for someone with an interest in learning and building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).</p><p>Well-suited to someone who can wear 'multiple hats' and is seeking non-conventional working hours with flexibility (incl WFH).</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven experience providing technical IT Support to customers in the financial services industry.</li><li>Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.</li><li>Demonstrate competent financial markets / financial trading knowledge (trade executions, buy/sell orders, markup,</li><li>Able to work Sunday + 4 additional days in the week (of your choice).</li><li>FIX messaging knowledge/experience is preferred.</li><li>Basic SQL knowledge.</li><li>TCP/IP networking knowledge.</li><li>MetaTrader experience 4/5 is beneficial.</li><li>Exceptional customer service and communication skills - verbal &amp; written.</li><li>Demonstrate willingness &amp; ability to research, absorb and learn new ideas/concepts.</li><li>Able to work Sunday <span style="text-decoration: underline;">+ 4 other days in the week (of your choice). </span><span style="text-decoration: underline;"> </span></li></ul><p> </p><p> </p><p><strong>This is a full time permanent role</strong><strong> located North of the Sydney CBD (hybrid working) </strong><strong>and is offering $90,000 - $120,000 (plus super). </strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><strong> </strong></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjI0NjgyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Technical Support Trading Financial Services IT Application Support Weekend Sunday