<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a professional services firm with international reach and headquartered in Melbourne who pride themselves on their collaborative environment and growth opportunities afforded to employees.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will take ownership of the service desk function and drive the smooth delivery and continuous improvement of IT services. You'll be the escalation point for the support team, helping resolve a variety of issues and ensuring high service standards.</p><p>This is a great opportunity for someone looking to grow into IT leadership or service delivery management, with exposure to coordination, stakeholder engagement, and process improvement.</p><p><strong>What you'll do:</strong></p><ul><li>Lead day-to-day service desk operations and ensure SLA compliance</li><li>Handle complex technical escalations and support resolution</li><li>Identify and implement process improvements, automation, and self-service tools</li><li>Mentor support staff and promote best practices across regions</li><li>Collaborate on IT initiatives and service delivery improvements</li><li>Support asset management, licensing, procurement, and vendor coordination</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have extensive experience working in a Service Desk capacity within an ITIL environment and be able to troubleshoot complex issues. Ideally you will have operated in a Lead or 2IC capacity.</p><p>You will need:</p><ul><li>Strong knowledge of Windows 10/11, M365, Intune, basic networking, and mobile devices</li><li>Familiarity with ITSM/ITIL practices (certification a plus)</li><li>Excellent communication and interpersonal skills with a customer-first mindset</li><li>A proactive, self-sufficient attitude with the ability to prioritise</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><em>Reference Number: </em>06810-0013295668 TW</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNzM4MzYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

M365, networking, hardware, desktop support, Intune