<p><strong>The Opportunity<br /> <br /> </strong>Are you early in your IT Support career and looking for an environment that will genuinely support your development?</p><p>We're partnering with a well-established organisation based in Brisbane CBD that has invested heavily into its Microsoft environment and internal IT function.</p><p>This is a great opportunity for someone who wants more than just ticket-churning. You'll be joining a close-knit, high-performing team that values doing things properly, investing in its people, and providing clear progression pathways into more senior roles.<br /> <br /> <strong>The Role<br /> <br /> </strong>Reporting to the Service Desk Manager, you'll provide hands-on support across a modern Microsoft environment, working across both BAU support and ongoing improvements.</p><p>You'll gain exposure to Azure, Microsoft 365, and endpoint management, while building strong foundations across infrastructure and user support.<br /> <br /> <strong>Key Responsibilities</strong></p><ul><li>Provide L1 support across users, devices, and systems</li><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>Manage users, groups, and access within Entra ID (Azure AD)</li><li>Assist with device management via Intune / Endpoint Manager</li><li>Troubleshoot hardware, software, and networking issues</li><li>Support onboarding/offboarding and user lifecycle management</li><li>Contribute to documentation and process improvements</li><li>Assist with small projects and system enhancements</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience in an IT Support / Helpdesk role (6-18 months is ideal)</li><li>Exposure to Microsoft 365 and Azure environments</li><li>Understanding of Entra ID (Azure AD), user and access management</li><li>Strong troubleshooting mindset and willingness to learn</li><li>Great communication skills and a team-first attitude</li><li>Eligibility to work in Australia</li></ul><p><strong>Why This Role?</strong></p><ul><li>Supportive, down-to-earth team with a strong focus on development</li><li>Clear progression pathways into other roles within the business</li><li>Exposure to a modern Microsoft cloud environment at scale</li><li>Opportunity to work within a purpose-driven organisation making a real impact</li></ul><p><strong>Interested?</strong></p><p>Apply now or reach out for a confidential conversation.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjkxNTU3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Opportunity<br /> <br /> </strong>Are you early in your IT Support career and looking for an environment that will genuinely support your development?</p><p>We're partnering with a well-established organisation based in Brisbane CBD that has invested heavily into its Microsoft environment and internal IT function.</p><p>This is a great opportunity for someone who wants more than just ticket-churning. You'll be joining a close-knit, high-performing team that values doing things properly, investing in its people, and providing clear progression pathways into more senior roles.<br /> <br /> <strong>The Role<br /> <br /> </strong>Reporting to the Service Desk Manager, you'll provide hands-on support across a modern Microsoft environment, working across both BAU support and ongoing improvements.</p><p>You'll gain exposure to Azure, Microsoft 365, and endpoint management, while building strong foundations across infrastructure and user support.<br /> <br /> <strong>Key Responsibilities</strong></p><ul><li>Provide L1-L2 support across users, devices, and systems</li><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>Manage users, groups, and access within Entra ID (Azure AD)</li><li>Assist with device management via Intune / Endpoint Manager</li><li>Troubleshoot hardware, software, and networking issues</li><li>Support onboarding/offboarding and user lifecycle management</li><li>Contribute to documentation and process improvements</li><li>Assist with small projects and system enhancements</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience in an IT Support / Helpdesk role (6-24 months is ideal)</li><li>Exposure to Microsoft 365 and Azure environments</li><li>Understanding of Entra ID (Azure AD), user and access management</li><li>Strong troubleshooting mindset and willingness to learn</li><li>Great communication skills and a team-first attitude</li></ul><p><strong>Why This Role?</strong></p><ul><li>Supportive, down-to-earth team with a strong focus on development</li><li>Clear progression pathways into other roles within the business</li><li>Exposure to a modern Microsoft cloud environment at scale</li><li>Opportunity to work within a purpose-driven organisation making a real impact</li></ul><p><strong>Interested?</strong></p><p>Apply now or reach out for a confidential conversation.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4yNDgyOS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
