Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2026 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

Product Support Specialist in Naperville, IL

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

Looking for a product support specialist or a product support specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your product support specialist recruitment needs.
Salary for Product Support Specialist in Naperville, IL
58363 - 89413
Low
58363
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
71588
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
89413
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 135413 167038 198663 IT Manager 124200 144325 164450 Help Desk Support Manager 96313 118738 132825 Help Desk Tier 3 68713 81650 94013 Help Desk Tier 2 54913 68138 76763 Help Desk Tier 1 47150 57213 64975 Instructor/Trainer 80500 96888 113850 Desktop Support Analyst 63825 76763 89988 Cable/Computer Technician 49450 58938 66413

Explore more salaries

Learn what sets our data apart

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.