Product Support Specialist in Naperville, IL

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Naperville, IL
57788 - 88838
25th percentile
57788
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
71013
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
88838
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 135413 167038 198663 Cable/Computer Technician 48875 58363 65838 Help Desk Support Manager 96313 118738 132825 Desktop Support Analyst 63250 76475 88838 Help Desk Tier 3 68138 81075 93150 Help Desk Tier 2 53475 67275 75325 Help Desk Tier 1 46575 56350 62963
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