Product Support Specialist in Iowa City, IA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Iowa City, IA
47486 - 73001
25th percentile
47486
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
58354
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
73001
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 111274 137261 163249 Cable/Computer Technician 40163 47959 54101 Help Desk Support Manager 79144 97571 109148 Desktop Support Analyst 51975 62843 73001 Help Desk Tier 3 55991 66623 76545 Help Desk Tier 2 43943 55283 61898 Help Desk Tier 1 38273 46305 51739
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