Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred. Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your network operations center technician recruitment needs.
AB Testing
Border Gateway Protocol (BGP)
Circuit Board
Cisco Routers
Cisco Technologies
Computer Hardware
Configuration Management
Documentation
EO/IR systems
IAN
Salary for NOC Technician in Lehi, UT
59998 - 88580
25th percentile
59998
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
73645
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
88580
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Network/Cloud Architect 136990 170723 201880 Wireless Network Engineer 119223 145230 168405 Network/Cloud Manager 114845 143943 165573 Network/Cloud Engineer 109695 131583 153985 Network/Cloud Administrator 87808 107378 125918 Telecommunications Manager 95018 118193 136733 Telecommunications Specialist 67980 82143 97593
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