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NOC Technician in Austin, TX

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Austin, TX
70180 - 107590
Low
70180
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
87870
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
107590
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Network/Cloud Architect 161530 199230 234610 Network/Cloud Manager 133110 167330 193430 Wireless Network Engineer 136880 166750 195460 Network/Cloud Engineer 127600 153120 179800 Cloud Computing Analyst 110200 136880 165590 Network/Cloud Administrator 102660 125570 146740 Systems Engineer 115710 140940 175740 IT Systems Analyst 101500 122090 150220 Systems Administrator 93090 113680 136880 Telecommunications Specialist 78880 94830 112810

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.