Search jobs now Find the right job type for you Create a job alert Explore how we help job seekers Contract talent Full-Time talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2027 Salary Guide Demand for Skilled Talent Report Job Market Outlook Press Room Tech insights Labor market overview AI in recruiting Navigating the AI era Staffing for small businesses Cost of a bad hire Browse jobs Find your next hire Our locations

Medical Customer Service Representative in Jacksonville, FL

Medical Customer Service Representative job description

The medical customer service representative provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical medical customer service representative duties:

Respond to patient and provider inquiries regarding appointments, billing and insurance coverageVerify patient information and update records in electronic health systemsAssist with scheduling appointments and coordinating services across departmentsResolve billing questions and escalate complex issues to appropriate teamsCommunicate clearly and professionally with patients, providers and insurance representativesMaintain compliance with HIPAA and other regulatory requirements during all interactionsDocument all customer interactions and ensure accurate data entrySupport administrative tasks related to patient services and revenue cycle processes

Looking for a medical customer service representative or a medical customer service representative job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a medical customer service representative.Search medical customer service representative openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Medical Customer Service Representative in Jacksonville, FL

40740 - 51410

Low
40740
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
46075
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
51410
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title Low Mid High Medical Coding Manager 64748 73478 83663 Certified Professional Coder 51895 59898 70083 Credentialing Specialist 43165 47530 56018 Insurance Authorization Specialist 39770 43893 48015 Intake/Admissions Specialist 39043 41468 45105 Patient Access/Services Specialist 36860 40740 44378 Medical Scheduler 37103 39285 42438 Medical Data Entry Specialist 35163 38800 43408 Insurance Verification Specialist 36375 41225 46075 Insurance Referral Coordinator 35890 38800 44378 Patient Registration Specialist 35648 41468 46560 Health Information Management Specialist 33708 38315 45590 Electronic Medical Records Specialist 32738 34920 37830

Explore More Salaries

Looking to Hire? Start Here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to Explore

2027 Salary Guide Explore the latest data for roles in 7 professional fields and know what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labor market overview Stay on top of U.S. Bureau of Labor Statistics and job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
What's inside the Salary Guide Learn how our salary benchmarks reflect accurate marketplace data through a rigorous, multistep verification process.
The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.