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IT Operations Manager in Lehigh Valley, PA

IT Operations Manager job description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties: include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements

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Salary for IT Operations Manager in Lehigh Valley, PA

118250 - 174750

Low
118250
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
146000
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
174750
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High IT Manager 110250 128000 146750 Help Desk Support Manager 84500 104000 117500 Help Desk Analyst 45000 64000 82750 Technology Trainer 70500 85000 99750 Desktop Support Analyst 56000 67500 79000 Product Support Specialist 51250 63250 79000 PC Technician 43250 51500 58250

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