All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level. Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolveAnalyzing and identifying trends in issue reporting and devising preventive solutionsMentoring other help desk personnel on hardware and software problem analysis and resolution Search for Help Desk Tier 3 jobs in Cerritos, CA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 3 recruitment needs in Cerritos.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 3 in Cerritos, CA
65785 - 94105
25th percentile
65785
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
79650
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
94105
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 98235 120950 135405 Desktop Support Analyst 64605 78175 90565 Help Desk Tier 2 54280 66080 74045 Help Desk Tier 1 46315 56050 62540 Product Support Specialist 58705 71980 89975
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