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Help Desk Support Manager in Cerritos, CA

Help Desk Support Manager job description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Cerritos, CA

99710 - 138650

Low
99710
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
122720
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
138650
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 139535 172280 206205 IT Manager 130095 151040 173165 Help Desk Analyst 53100 75520 97645 Technology Trainer 83190 100300 117705 Desktop Support Analyst 66080 79650 93220 Product Support Specialist 60475 74635 93220 PC Technician 51035 60770 68735

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
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