Help Desk Tier 2 in Orange, CA

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Orange, CA
54870 - 77290
25th percentile
54870
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
69030
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
77290
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 138945 171395 203845 Cable/Computer Technician 50150 59885 67555 Help Desk Support Manager 98825 121835 136290 Desktop Support Analyst 64900 78470 91155 Product Support Specialist 59295 72865 91155 Help Desk Tier 3 69915 83190 95580 Help Desk Tier 1 47790 57820 64605
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