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Customer Success Manager in Chicago, IL

Customer Success Manager Job Description

Customer success managers are responsible for building strong client relationships, ensuring customer satisfaction and driving long-term value through proactive support and engagement. This role facilitates client onboarding, retention and growth, helping customers achieve their goals with the company’s products or services. Customer success managers serve as trusted advisers, working cross-functionally to deliver a seamless and rewarding customer experience.

Typical customer success manager duties:

Serve as the primary point of contact for assigned clients, fostering a positive and productive relationshipGuide new customers through onboarding, training and product adoptionMonitor customer health metrics and proactively address issues to improve satisfaction and retentionCollaborate with sales, product and support teams to resolve client concerns and deliver tailored solutionsIdentify opportunities for account growth, upselling and cross-selling based on customer needsConduct regular check-ins, business reviews and feedback sessions with clientsMaintain accurate records of customer interactions, goals and outcomes in CRM systemsAdvocate for customer needs internally and contribute to product and service improvements

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Salary for Customer Success Manager in Chicago, IL
83750 - 111250
Low
83750
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
97500
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
111250
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 71250 86563 101563 Account Manager 56563 68750 85625 Customer Experience Specialist 49063 60000 71563 Senior Customer Service Specialist 52500 60000 68438 Customer Service Specialist 48125 52500 60625 Call Center Specialist 43438 49375 58750 Senior Order Entry Specialist 50625 56250 64063 Order Entry Specialist 46875 49375 52500

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.