Customer Service Manager in Houston, TX

Customer Service Manager job description

Customer service managers lead teams dedicated to delivering exceptional support and service experiences across multiple channels. This leadership role is responsible for managing daily operations, improving service quality and driving customer satisfaction. Customer service managers work closely with internal departments to resolve issues, implement best practices and ensure consistent service delivery aligned with company standards.

Typical customer service manager duties:

Oversee daily operations of customer service teams across phone, email, chat and in-person support

Monitor service metrics and implement strategies to improve response times and resolution rates

Manage escalated customer issues and ensure timely, effective resolution

Train, coach and mentor customer service representatives to enhance performance and engagement

Develop and maintain service policies, procedures and documentation

Collaborate with product, sales and operations teams to address customer feedback and improve processes

Analyze customer data and trends to identify opportunities for service enhancements

Lead initiatives to improve customer retention and loyalty

Ensure compliance with company standards, industry regulations and service-level agreements

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Business development

Communication, writing and documentation

CRM software proficiency

Customer advocacy

Customer relationship management

Customer service training

KPI reporting

Performance management

Sales

Service quality

Stakeholder management

Salary for Customer Service Manager in Houston, TX

64658 - 91853

Low

64658

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

78533

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

91853

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Customer Success Manager

76035

87690

100178

Account Manager

50783

61883

77145

Customer Experience Specialist

44123

54390

64658

Senior Customer Service Representative

48008

54945

62715

Customer Service Representative

43568

47453

54945

Call Center Representative

43290

49395

58830

Senior Order Entry Specialist

45510

51060

59940

Order Entry Specialist

42458

45510

49950

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