Customer Experience Marketing Manager in Richmond, VA

Customer Experience Marketing Manager Job Description

The customer experience marketing manager is a data-driven position on marketing teams. These professionals manage and oversee the mapping of all processes aimed at the customer journey, including direct web traffic, inbound inquiries, television, print and digital media, and channels such as social media, mobile and geotagging. Customer experience marketing managers must be versatile and flexible in their outlook and willing to embrace several marketing disciplines to help the company create positive interactions with customers. Employers often prefer candidates who have a strong understanding of the company’s business and market.

Typical customer experience marketing manager duties:

Developing personalization strategies based on analysis of data to pursue new clients and better manage existing relationships

Supervising implementation of all customer relationship strategies

Working with support teams to analyze data from multiple sources with the goal of building better relationships with customers

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Salary for Customer Experience Marketing Manager in Richmond, VA

59153 - 88853

25th percentile

59153

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

74250

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

88853

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

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