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CRM Business Analyst in New York, NY

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goalsWorking closely with the development team to test and implement solutions for efficiency, stability and increased process performanceActing as a liaison in resolving customer issues by partnering with other service and technical teamsProviding advice to business and technology teams on CRM best practices

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Salary for CRM Business Analyst in New York, NY
130016 - 185640
Low
130016
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
157658
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
185640
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High ERP/CRM Architect 180521 225908 251843 ERP Integration Manager 181204 221813 264469 ERP Developer 158681 195878 219424 ERP Systems Analyst 146738 177450 210551 ERP Business Analyst 137865 168236 194171 CRM Developer 147079 177109 208845 Senior Consultant 134794 161411 193489

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.