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CRM Business Analyst in Indianapolis, IN

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goalsWorking closely with the development team to test and implement solutions for efficiency, stability and increased process performanceActing as a liaison in resolving customer issues by partnering with other service and technical teamsProviding advice to business and technology teams on CRM best practices

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Salary for CRM Business Analyst in Indianapolis, IN
92393 - 131920
Low
92393
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
112035
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
131920
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High ERP/CRM Architect 128283 160535 178965 ERP Integration Manager 128768 157625 187938 ERP Developer 112763 139195 155928 ERP Systems Analyst 104275 126100 149623 ERP Business Analyst 97970 119553 137983 CRM Developer 104518 125858 148410 Senior Consultant 95788 114703 137498

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.