77 results for Customer Service Manager jobs

Director of Customer Experience / Call Centers

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile A global leader in consumer device protection and customer support solutions, this organization partners with manufacturers, retailers, and service providers to deliver innovative warranty, protection, and customer care programs. The company is recognized for its customer-centric approach, digital innovation, and commitment to creating exceptional service experiences. The Role <ul><li>Lead Customer Experience and Call Center Operations across Japan, ensuring high levels of customer satisfaction, service quality, and operational performance.</li><li>Develop and execute customer service strategies, drive process improvements, and optimize end-to-end customer journeys across multiple service channels.</li><li>Manage internal teams and external partners, establishing KPIs, monitoring performance, and implementing continuous improvement initiatives.</li></ul> Your Skills <ul><li>Extensive leadership experience in Customer Experience (CX), Contact Center, Call Center, or Customer Service Operations.</li><li>Strong track record in service transformation, vendor management, customer satisfaction improvement, and operational excellence.</li><li>Business-level Japanese and English, with the ability to communicate effectively with local, regional, and global stakeholders.</li></ul> Key Highlights of the Role <ul><li>Lead a high-impact customer experience function within a globally recognized service organization.</li><li>Drive customer-centric transformation initiatives leveraging data, technology, and process innovation.</li><li>Collaborate with international teams while influencing business strategy and customer engagement outcomes.</li></ul> Location Tokyo Salary 15 million yen Reference Number: 06940-0013462258 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjAzOTExLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T09:08:01Z

Sr Manager, Supply Chain Management & CS

Kanagawa,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA global industrial technology company that designs and manufactures connectivity and sensor solutions used across automotive, industrial, energy, medical, aerospace, and communications sectors. The organization operates in a highly international environment and supports customers through innovation, operational excellence, and a strong commitment to supply chain performance. The Role<ul><li>Lead Supply Chain Management and Customer Service functions, ensuring operational excellence and customer satisfaction across the Japan business.</li><li>Develop and execute supply chain strategies to optimize inventory, demand planning, logistics, order fulfillment, and service levels.</li></ul> Your Skills <ul><li>Proven experience in Supply Chain Management, Customer Service, Logistics, Planning, or Operations within a multinational environment.</li><li>Strong leadership experience managing teams and driving process improvements.</li><li>Business-level English and Japanese with the ability to communicate effectively across global and local organizations.</li></ul> Key Highlights of the Role <ul><li>Lead a critical business function with direct impact on customer satisfaction and operational performance.</li><li>Partner closely with regional and global teams in a highly international organization.</li><li>Drive transformation initiatives, process optimization, and continuous improvement across the supply chain.</li></ul> Location Kanagawa Salary10 million yen Reference Number: 06940-0013459054 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/bWFraS5zaGltaXp1Ljk5OTgyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-22T06:50:50Z

Customer Account Specialist

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA global manufacturer providing engineered solutions to customers across industrial, aerospace, transportation, and energy markets. The Role<ul><li>Process domestic and international customer orders</li><li>Coordinate import/export shipments and logistics activities</li><li>Support customers and sales teams on order-related matters</li><li>Resolve delivery, order, and customer service issues</li><li>Ensure trade compliance and smooth supply chain operations</li><li>Drive process improvements and customer satisfaction initiatives</li></ul> Your Skills <ul><li>Experience in customer service, order management, logistics, or supply chain</li><li>Knowledge of import/export procedures and trade compliance</li><li>Strong communication and problem-solving skills</li><li>Business-level Japanese and English</li><li>Ability to manage multiple priorities and deadlines</li><li>Bachelor's degree in Business, Engineering, or a related field</li></ul> Key Highlights of the Role <ul><li>Global and collaborative work environment</li><li>Exposure to international trade and supply chain operations</li><li>Customer-facing role with broad stakeholder interaction</li><li>Opportunity to drive service improvements and operational excellence</li></ul> Location Tokyo Salary10 million yen Reference Number: 06940-0013470960 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuODg4MjQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-08-05T07:08:21Z

Compliance AVP

Tokyo,
remote
Permanent
7.0M - 13.0M JPY / Yearly
Company ProfileOur client is a leading global insurance and asset management group with over 200 years of history and a strong presence across international markets. The company serves millions of customers worldwide and is recognized for its financial stability, strong governance framework, and long-term commitment to innovation and customer protection. The Japan business offers a unique blend of global best practices and local market expertise, with a collaborative and inclusive culture that encourages cross-functional partnership, knowledge sharing, and continuous professional development. The Role<ul><li>Support the design, implementation, and enhancement of compliance programs, policies, and internal controls</li><li>Provide advisory support on compliance-related matters and regulatory requirements</li><li>Monitor regulatory developments and assist with implementation of necessary actions</li><li>Conduct compliance monitoring, risk assessments, and internal reviews</li><li>Investigate incidents involving policy breaches, misconduct, or operational issues, including root cause analysis and remediation planning</li><li>Prepare internal reports, management updates, and regulatory submissions where required</li><li>Support training and awareness initiatives to strengthen compliance culture across the organization</li><li>Partner with cross-functional stakeholders to improve governance frameworks and reduce compliance risk</li><li>Drive continuous improvement initiatives to strengthen operational processes and internal controls</li></ul> Your Skills <ul><li>5+ years of experience in insurance or broader financial services</li><li>Background in compliance, AML, risk management, internal audit, investigations, operations, customer service, or related functions</li><li>Experience with regulatory reporting or regulator communication is a plus</li><li>Strong analytical, documentation, and stakeholder management skills</li><li>Ability to work independently in a fast-paced and evolving environment</li><li>Native/fluent Japanese and business-level English</li></ul> Key Highlights of the Role <ul><li>Join a globally recognized insurance leader with strong long-term stability</li><li>Flexible hybrid working environment with supportive work-life balance</li><li>Gain exposure to regulatory, governance, investigation, and risk management topics</li><li>Work in a collaborative multinational environment with strong internal mobility</li><li>Excellent platform for long-term career growth in compliance and governance</li></ul> Location Tokyo Salary7 - 13 million yen Reference Number: 06940-0013451584 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMDg2MDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T05:33:47Z

IT Service Delivery Manager - CRM / eCommerce

Tokyo,
remote
Permanent
9.0M - 11.5M JPY / Yearly
Company ProfileAn instantly recognizable beauty, skincare, and cosmetics company who have operations globally, and a strong and established presence in Japan. The Role<ul><li>You'll manage service delivery (including ticket and incident management) relating to a range of digital systems such as CRM/eCommerce platforms.</li><li>You'll also be supporting business stakeholders to prioritize tickets and identify areas for system enhancements and process improvements.</li><li>The goal is to improve the end user experience - so you'll work with vendors and internal stakeholders alike to achieve this.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>IT operations / service delivery background with a specific focus on CRM / eCommerce systems.</li><li>Experience with Salesforce Marketing Cloud / Salesforce Commerce Cloud or GCP would be a big advantage.</li></ul> Key Highlights of the Role <ul><li>You'll be part of a well-known and stable global business, with upwards mobility both inside and outside of Japan.</li><li>You'll manage both internal and external stakeholders daily, making use of your Japanese and English skills in this truly international environment.</li><li>You'll be working in an innovative industry that constantly builds new solutions to reach and engage with its customer base.</li></ul> Location Tokyo Salary9 - 11.5 million yen Reference Number: 06940-0013450785 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjkyMjEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T06:21:05Z

Payment Operations Analyst/Sr.Analyst

Tokyo,
remote
Permanent
7.0M - 10.0M JPY / Yearly
Company Profile Our client is a fast-growing global fintech company specializing in cross-border payments and financial infrastructure. The Role <ul><li>Support payment transaction processing for retail and institutional clients</li><li>Handle client onboarding and KYC / due diligence processes</li><li>Process local and cross-border payments and monitor transaction flow</li><li>Investigate and resolve payment exceptions, operational issues, and service incidents</li><li>Reconcile incoming funds and ensure accurate settlement of transactions</li><li>Coordinate with Finance and relevant teams on accounting and reconciliation matters</li><li>Respond to client queries and support issue resolution in collaboration with Client Service teams</li><li>Prepare operational reports, invoices, and settlement tracking</li><li>Maintain strong internal controls and ensure operational accuracy</li><li>Support remediation initiatives, regulatory requests, and operational improvement projects</li></ul> Your Skills <ul><li>2+ years of experience in operations, client service, middle office, payment operations, settlement, or related functions</li><li>Experience in financial services, fintech, banking, payments, or fund transfer services preferred</li><li>Experience with payment processing or transaction operations is a strong plus</li><li>Strong attention to detail and ability to work accurately under pressure</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Proactive, hands-on, and solutions-oriented mindset</li><li>Native/fluent Japanese and business-level English</li><li>Team leadership, project coordination, or stakeholder management experience is a plus</li></ul> Key Highlights of the Role <ul><li>Work closely with regional and global stakeholders across Operations, Compliance, Product, and Technology</li><li>Gain broad exposure beyond traditional operations, including client onboarding, payment processing, and regulatory support</li><li>Small but agile Japan team with strong visibility and career growth opportunities</li><li>Opportunity to take ownership and contribute directly to operational improvements</li></ul> Location Tokyo Salary 7 - 10 million yen Reference Number: 06940-0013453158 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjQxNjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T03:20:23Z

Sales Manager

Mie,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<div class="scriptor-paragraph">Company Profile</div><div class="scriptor-paragraph"><ul><li>Our client is a well-established international organization serving a diverse range of industries through specialized products and solutions. With a strong presence across global markets, the company combines local expertise with international resources to support long-term customer success and sustainable business growth.</li><li>The organization offers an entrepreneurial environment where employees can make a visible impact, contribute to strategic initiatives, and collaborate with stakeholders across multiple regions.</li></ul></div>The Role<ul><li>We are seeking an experienced Senior Sales Manager to drive business growth and lead sales activities across multiple market segments.</li><li>Reporting directly to senior leadership, this role will be responsible for developing and executing sales strategies, managing key customer relationships, and leading a sales team to achieve ambitious revenue targets. The successful candidate will play a pivotal role in both strategic planning and hands-on business development activities.</li></ul><div class="scriptor-paragraph"><ol><li>Develop and execute sales strategies aligned with overall business objectives</li><li>Drive revenue growth across multiple customer segments and business lines</li><li>Build and expand relationships with existing customers while identifying new business opportunities</li><li>Lead customer engagements, including proposals, negotiations, and contract closure</li><li>Manage, coach, and develop sales team members to maximize performance</li><li>Collaborate with internal stakeholders to ensure successful project execution and customer satisfaction</li><li>Monitor sales pipelines and optimize opportunities through CRM systems and data-driven analysis</li></ol></div>Your Skills<ul><li>Proven experience in B2B sales within a commercial or industrial environment</li><li>Demonstrated success in driving revenue growth and managing key customer accounts</li><li>Experience leading, coaching, and developing sales teams</li><li>Business-level English communication skills</li><li>Strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Teams</li><li>Experience utilizing CRM platforms, preferably Salesforce</li><li>Ability to operate effectively in a multinational and cross-functional environment</li></ul>Key Highlights of the Role<ul><li>Strategic leadership position with direct influence on business growth and commercial direction</li><li>Opportunity to combine sales strategy, team leadership, and hands-on customer engagement</li><li>High level of autonomy and visibility within a lean and collaborative organization</li><li>Exposure to international stakeholders and regional business initiatives</li><li>Potential long-term career growth opportunities within a global organization</li></ul> LocationMie Annual SalaryUp to ¥10,000,000 Reference Number06940-0013459048 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bG91aWUucmV5ZXMuNjQ2ODEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-15T02:09:49Z

Internal Audit Manager (Financial Services)

Tokyo,
remote
Permanent
8.5M - 13.0M JPY / Yearly
Company Profile A multinational insurance and financial services provider serving customers across diverse markets throughout Japan, and APAC. The Role<ul><li>Lead and execute risk-based internal audit projects, including planning, fieldwork, control testing, reporting, and follow-up actions to assess the effectiveness of governance, risk management, and internal controls.</li><li>Partner with management to identify key business risks, evaluate control frameworks, and recommend practical solutions to strengthen controls and risk culture across the organization.</li><li>Monitor and validate remediation activities, ensuring audit findings are addressed effectively and within agreed timelines.</li><li>Support the Head of Audit in developing and maintaining a comprehensive risk-based audit plan aligned with business strategy, regulatory requirements, and key organizational risks.</li><li>Prepare and present audit reports, progress updates, and management presentations for senior leadership, audit committees, and group internal audit stakeholders, providing independent assurance and actionable insights.</li></ul> Your Skills<ul><li>5+ years of audit experience within insurance companies</li><li>Fluent Japanese and business level English</li><li>Accounting or audit qualifications are highly preferred - CPA, CIA, ACCA, Masters in Accounting etc</li></ul> Key Highlights of the Role<ul><li>The company's continued expansion across Asia creates opportunities for career progression and involvement in new initiatives</li><li>Hybrid remote work system. Company policy is remote work 2 days / week, however flexibility for more frequent remote work possible with manager's approval</li><li>Full flex time (no core hours). Shorter working hours, 9:00 - 17:00</li><li>Relaxed dress code, allowing employees to work in casual attire when in the office</li><li>Lower overtime hours. Good work life balance</li><li>Employee benefits program and housing support program</li><li>Extensive training and development support available</li></ul> Location Tokyo Salary8.5 - 13 million yen Reference Number: 67040-0013454629 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMDc4NzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-18T07:29:01Z

Operations and Governance Senior Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile A global professional services company supporting international businesses with corporate, accounting, payroll, tax, and related operational services is looking for a Senior Manager, Operations & Governance. The Role <ul><li>Reporting to the Japan Country Managing Director, you will coordinate internal governance, compliance, and cross-functional operational activities across the Japan business.</li><li>You will manage governance calendars, Board and shareholder meeting coordination, internal committees, action trackers, audit requests, compliance remediation, and regulatory licence renewals.</li><li>You will also oversee centralized non-client contract management and support projects involving corporate secretarial, payroll, banking, accounting, and tax teams.</li><li>This is an individual contributor role requiring strong influence and follow-through across multiple departments without direct reporting authority.</li></ul> Your Skills <ul><li>Fluent Japanese and business-level English are required, with strong written and verbal communication skills in both languages.</li><li>Experience working in a multinational organization and coordinating across multiple departments and senior stakeholders is essential.</li><li>Strong organizational skills and experience managing recurring deadlines, governance calendars, registers, trackers, and action logs are required.</li><li>Experience supporting governance, compliance, audits, regulatory licences, contracts, or operational risk activities is highly beneficial.</li><li>Experience within professional services, corporate services, consulting, outsourcing, legal, accounting, or another compliance-sensitive environment is preferred.</li><li>Familiarity with SharePoint or a similar document management system would be advantageous.</li></ul> Key Highlights of the Role <ul><li>Work directly with the Japan Country Managing Director and department heads.</li><li>Gain broad exposure across governance, compliance, audits, regulatory licences, contracts, and operational improvement.</li><li>Act as a central coordinator across several professional service functions.</li><li>Join a hybrid role based in Nihonbashi, with an approximately 50% work-from-home arrangement after the initial training period.</li><li>Take ownership of improving structure, consistency, and follow-through across the Japan business.</li></ul> Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013467831 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuMDE1ODYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-14T00:31:08Z

Business Development Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<ul><li>A high-growth technology organization developing advanced AI solutions is seeking a strategic business leader to drive expansion across its AI-related product portfolio. The organization focuses on AI agents and MCP servers while building scalable customer implementation models and strengthening collaboration across product, engineering, and commercial functions. Based on general knowledge.</li></ul>The Role<ul><li>Develop and execute the go-to-market strategy across AI-related products, with a particular focus on AI agents and MCP servers</li><li>Lead business strategy development and promotion in alignment with the product roadmap, business planning, and KPI design</li><li>Drive pricing strategy, packaging, and sales enablement initiatives</li><li>Develop targeting and approach strategies for new customer acquisition</li><li>Build a scalable customer onboarding and implementation support structure, including transition design from FDE to Customer Success</li><li>Translate customer engagement, value validation, and product feedback into the product roadmap</li><li>Propose AI solutions to customers based on business needs and use cases</li><li>Measure ROI for implemented customers and structure repeatable success cases</li><li>Lead cross-functional projects in collaboration with the CTO Office, Product, PM, and Sales teams</li><li>Work closely with the development team, including FDE</li><li>Report to senior leadership and support executive decision-making</li></ul>Your Skills<ul><li>Proven experience in business strategy development and execution within AI, SaaS, or advanced technology environments</li><li>Strong knowledge of go-to-market planning, business planning, KPI design, pricing, and packaging</li><li>Ability to lead customer proposals, implementation design, ROI measurement, and success case development end-to-end</li><li>Strong cross-functional project leadership and stakeholder management skills</li><li>Experience supporting executive reporting and strategic decision-making</li></ul>Key Highlights of the Role<ul><li>Opportunity to lead the commercial strategy of a cutting-edge AI product portfolio</li><li>High-impact position with close collaboration across leadership, product, engineering, and sales teams</li><li>Ability to directly influence both customer value creation and future product direction</li></ul>Location TokyoSalary 15,000,000 yenReference Number 06940-0013443187 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlraXRvLk5haXRvLjc4OTYzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-18T08:24:42Z

HR Business Partner

Tokyo,
remote
Permanent
18.0M - 18.0M JPY / Yearly
<div class="scriptor-paragraph">Company Profile</div><ul><li>Our client is a global organization with a strong presence in consumer-focused service businesses, supporting customers through innovative solutions and a commitment to exceptional customer experiences. The company operates in a dynamic international environment and continues to invest in its people, culture, and business growth across Japan and the wider region.</li></ul>The Role<ul><li>We are seeking a Senior People Partner to support and drive the people agenda for retail and customer-facing business functions in Japan.</li><li>Acting as a trusted advisor to business leaders, this role will partner closely with management and employees to align people strategies with business objectives, strengthen organizational effectiveness, and enhance the employee experience.</li></ul><div class="scriptor-paragraph"><ol><li>Partner with business leaders to develop and implement people strategies aligned with business objectives</li><li>Provide strategic HR guidance across organizational design, talent management, employee engagement, and performance management</li><li>Support business growth through workforce planning and organizational effectiveness initiatives</li><li>Act as a trusted advisor to managers on employee relations and people-related matters</li><li>Drive initiatives to strengthen leadership capability, employee experience, and organizational culture</li><li>Ensure compliance with local labor regulations and company policies</li><li>Collaborate with regional and global HR teams to support enterprise-wide people initiatives</li></ol></div><div class="scriptor-paragraph">Your Skills</div><div class="scriptor-paragraph"><ul><li>Proven experience as an HR Business Partner or Senior HR professional within a multinational environment</li><li>Strong knowledge of human resources management, employee relations, and talent management practices</li><li>Demonstrated ability to influence senior stakeholders and drive organizational change</li><li>Experience supporting customer-facing, retail, or frontline employee populations is highly desirable</li><li>Strong understanding of Japanese labor laws and HR best practices</li><li>Business-level English and Japanese communication skills</li><li>Excellent stakeholder management, problem-solving, and interpersonal skills</li></ul></div><div class="scriptor-paragraph">Key Highlights of the Role</div><div class="scriptor-paragraph"><ul><li>Strategic HR leadership role partnering directly with senior business leaders</li><li>Opportunity to influence business performance through impactful people initiatives</li><li>High visibility position within a global and collaborative organization</li><li>Exposure to regional and international stakeholders</li><li>Excellent career development opportunities within a multinational company</li></ul></div><div class="scriptor-paragraph">Location</div><div class="scriptor-paragraph">Tokyo</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">Salary</div><div class="scriptor-paragraph">Up to ¥18,000,000</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">Reference Number</div><div class="scriptor-paragraph">06940-0013458341</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</div><img src="https://counter.adcourier.com/VG9zaGl5dWtpLkthbWl5YS41OTczMS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-07-15T04:11:08Z

AR Accountant

Tokyo,
remote
Permanent
7.0M - 9.0M JPY / Yearly
Company ProfileA prestigious international luxury retail company is seeking a Senior Accountant (Accounts Receivable) to join its finance team in Tokyo. This role will be responsible for end-to-end accounts receivable operations, revenue reconciliation, and financial reporting while partnering closely with both local and regional stakeholders. This is an excellent opportunity for an experienced accounting professional looking to develop their career within a world-class luxury brand known for its craftsmanship, innovation, and commitment to excellence. The Role<ul><li>Manage all aspects of Accounts Receivable operations, including customer billing, collections, and cash application</li><li>Perform sales and revenue reconciliations across retail, wholesale, and e-commerce channels</li><li>Support month-end and year-end closing activities related to AR and revenue accounting</li><li>Monitor aging reports and proactively manage outstanding receivables</li><li>Prepare journal entries, account reconciliations, and supporting schedules</li><li>Ensure compliance with accounting policies, internal controls, and audit requirements</li><li>Partner with commercial, retail, and customer service teams to resolve billing and payment issues</li><li>Support financial reporting and analysis for local and regional management</li><li>Participate in process improvement and automation initiatives to enhance efficiency and accuracy</li></ul> Your Skills <ul><li>Bachelor's degree in Accounting, Finance, or a related discipline</li><li>5+ years of accounting experience with strong exposure to Accounts Receivable and revenue accounting</li><li>Experience within multinational companies, retail, consumer goods, luxury, or related industries preferred</li><li>Strong understanding of accounting principles and financial controls</li><li>Fluent Japanese and business-level English communication skills</li><li>Advanced Excel skills and experience working with ERP systems</li><li>Strong attention to detail and ability to manage multiple priorities in a fast-paced environment</li></ul> Preferred Qualifications<ul><li>Experience within luxury retail, fashion, consumer goods, or hospitality sectors</li><li>Knowledge of IFRS and multinational reporting environments</li><li>CPA, USCPA, Nissho Boki, or related accounting qualifications are advantageous</li></ul> Key Highlights of the Role <ul><li>Opportunity to work for a globally renowned luxury brand</li><li>International and collaborative work environment</li><li>Strong focus on employee development and career progression</li><li>Exposure to regional and global finance teams</li><li>Stable organization with an iconic premium brand portfolio</li></ul> Location Tokyo Salary7 - 9 million yen Reference Number: 06940-0013488080<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjE4MDY0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-08-14T05:46:39Z

Payroll Consultant

Tokyo,
remote
Contract
9.0M - 13.0M JPY / Yearly
Company Profile | 企業概要 A global business services provider supporting international and domestic companies with payroll, HR administration, and related outsourcing solutions is looking for an experienced professional to join on a mid-term project as an independent consultant and support the expansion of its client onboarding function. The Role | 職務内容<ul><li>Take ownership of several client implementation projects within the payroll and HR services area.</li><li>Act as the main bridge between clients and internal teams to make sure new services are launched smoothly and expectations are aligned from the beginning.</li><li>Review client needs, identify potential delivery risks, and help shape realistic implementation plans.</li><li>Keep multiple projects moving at the same time by coordinating priorities, timelines, resources, and key stakeholders.</li><li>Support the internal onboarding and support teams with day-to-day direction, workload management, and team development.</li><li>Work closely with commercial and delivery teams to improve the transition from new business discussions into live service.</li><li>Identify areas where processes can be simplified, standardized, or improved to create a more consistent client onboarding experience.</li><li>Provide senior management with clear visibility on project progress, risks, resource gaps, and areas requiring attention.</li></ul> Your Skills | 応募資格<ul><li>Experience in payroll, HR operations, HR outsourcing, shared services, or related professional services.</li><li>Strong project management and stakeholder management skills, with the ability to coordinate multiple workstreams and priorities.</li><li>Comfortable working cross-functionally with Sales, operations, and client-facing teams in an international environment.</li></ul> Key Highlights of the Role | おすすめのポイント<ul><li>Take ownership of key client onboarding projects from the early planning stage through successful implementation.</li><li>Work directly with corporate clients and senior internal stakeholders across Sales, Delivery, and HR services.</li><li>Join an international organization where process improvement and service quality are key priorities.</li></ul> Location | 勤務地Tokyo Salary | 給与9 - 13 million yen Reference Number | 参照番号: 67040-0013483970 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/aGFiaWJhaC5udXJ1bC44ODkyMS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-08-13T00:48:57Z

Business Analyst

Tokyo,
remote
Permanent
11.5M - 11.5M JPY / Yearly
Company Profile<div>A global provider of device protection, warranty, and technical support services for leading telecommunications operators and technology manufacturers worldwide.</div> The Role<div>This role leads the ideation, planning, and development of business cases for digital solutions aimed at enhancing services and customer experiences for large-scale enterprise clients as part of a technology organization.</div><ul><li>Lead digital transformation and business technology initiatives from concept through planning.</li><li>Identify opportunities for innovation and process improvement by working closely with cross-functional stakeholders.</li><li>Define business and functional requirements and develop data-driven business cases.</li><li>Drive the design of customer-centric digital solutions and strategic technology roadmaps.</li><li>Support successful delivery by aligning business objectives with implementation teams.</li></ul> Your Skills Technical Skills<ul><li>Experience in business analysis, process analysis, and/or requirements gathering.</li><li>Experience in digital transformation initiatives, service planning, business process improvement, or consulting.</li><li>Ability to structure complex or ambiguous challenges and translate them into clear requirements and actionable recommendations.</li><li>Strong analytical skills with the ability to identify opportunities and develop solutions using qualitative and quantitative data.</li><li>Experience preparing business cases, investment proposals, and executive-level presentations.</li><li>Strong communication skills with the ability to engage effectively with both business and technology stakeholders.</li><li>Proficiency in Microsoft PowerPoint, Excel, and Word.</li></ul>Soft / Leadership Skills<ul><li>Proactive mindset with the ability to identify opportunities, formulate hypotheses, and drive initiatives independently.</li><li>Passion for developing innovative digital solutions that enhance customer experience and business value.</li><li>Ability to simplify and communicate complex concepts in a clear and concise manner.</li><li>Strong critical-thinking skills with the ability to identify root causes rather than simply addressing surface-level requests.</li><li>Confidence in engaging and influencing senior leaders and cross-functional stakeholders.</li><li>Strong collaboration and stakeholder management skills in dynamic business environments.</li><li>Ability to balance strategic thinking with practical execution.</li></ul><Education & Experience>Required Qualifications<ul><li>Bachelor's degree or equivalent professional experience.</li><li>5+ years of experience in business analysis, process improvement, digital transformation, service planning, business planning, system strategy, or consulting.</li><li>Proven experience collaborating with both business and technology teams to drive strategic technology or digital initiatives.</li><li>Experience translating complex business challenges into clear requirements, solution proposals, and business cases.</li><li>Solid understanding of the software development lifecycle, including requirements gathering, design, development, testing, and deployment.</li><li>Native-level Japanese and business-level English communication skills.</li></ul>Preferred Qualifications<ul><li>Experience in technology-driven, customer-focused, digital services, e-commerce, or enterprise service environments.</li><li>Experience planning and delivering initiatives related to new services, customer experience enhancement, or operational improvement.</li><li>Understanding of Agile methodologies, product management principles, and modern digital delivery practices.</li></ul> Key Highlights of the Role<ul><li>Drive digital initiatives that enhance customer experience and business value.</li><li>Turn ideas into actionable solutions and business cases.</li><li>Work closely with senior stakeholders and contribute to strategic decisions.</li><li>Play a key role in defining and shaping impactful digital solutions.</li></ul> Location Tokyo Salary11.5 million yen Reference Number: 06940-0013480787 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlvLk1ha2l5YW1hLjQxMTM0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-08-27T07:58:10Z

Project Coordinator

Tokyo,
remote
Contract
6.0M - 7.2M JPY / Yearly
Company Profile<div>A leading global FMCG company with a portfolio of internationally recognized brands.</div> The Role<ul><li>Manage and resolve system-related issues in collaboration with internal IT teams and external vendors.</li><li>Monitor operational performance through reporting and data analysis.</li><li>Coordinate with cross-functional stakeholders to ensure smooth customer service operations.</li><li>Drive issue escalation and support continuous process improvement initiatives.</li></ul> Your Skills <ul><li>Native-level Japanese and business-level English.</li><li>Experience in Customer Service and/or Contact Center operations.</li><li>Experience working with multiple stakeholders, including IT teams and external vendors.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Reporting and data analysis experience using tools such as Excel and PowerPoint.</li></ul> Location Tokyo SalaryJPY 500,000 - 600,000 yen per month Reference Number: 06940-0013468590 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjM1NDkxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T06:50:30Z

Finance Director

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company Profile | 企業概要 A global financial services provider specializing in fund administration and related services is looking for an AVP to join its Real Estate Fund Services team. The Role | 職務内容<ul><li>Oversee the administration and accounting of a portfolio of real estate funds, working closely with senior leadership.</li><li>Maintain and review fund books and records, NAV calculations, financial statements, and monthly/quarterly reporting.</li><li>Review capital calls, distributions, investor allocations, capital account statements, payments, and other fund transactions.</li><li>Supervise a small team of accountants, reviewing and signing off on their work.</li><li>Act as a key day-to-day contact for clients, investors, investment managers, banks, auditors, and other fund participants.</li><li>Support investor communications, audits, client presentations, and projects related to the continued growth of the business.</li></ul> Your Skills | 応募資格<ul><li>7+ years of accounting experience within financial services, particularly Real Estate, Asset Management, or Fund Administration.</li><li>Strong knowledge of J-GAAP is required; IFRS and/or US GAAP experience is preferred.</li><li>Experience preparing and reviewing general ledgers and financial statements, with knowledge of IFRS consolidation.</li><li>Strong English communication skills, both written and verbal.</li><li>4+ years of supervisory or team leadership experience.</li><li>Strong client relationship management, analytical, problem-solving, and business communication skills.</li><li>Experience with Yardi or another real estate system such as MRI is highly desirable.</li><li>A degree in Accounting, Finance, or a related field and/or progress toward a professional accounting qualification such as CPA, CA, or ACCA.</li></ul> Key Highlights of the Role | おすすめのポイント<ul><li>Join the Real Estate team of a major global fund services organization with operations across 80 offices worldwide.</li><li>Gain exposure to complex real estate fund structures and sophisticated institutional clients.</li><li>Take on an AVP-level position combining hands-on fund accounting, client management, and team leadership.</li><li>Work closely with senior leadership while playing an important role in the continued expansion of the business.</li><li>Build relationships across investors, investment managers, banks, auditors, and other key fund participants.</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 67040-0013489533 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/WXVyaWtvLkFrYW1pbmUuMDI4NTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-08-27T03:14:14Z

Sales & Distribution Compliance - Insurance

Tokyo,
remote
Permanent
10.0M - 12.0M JPY / Yearly
Company Profile The company provides insurance and financial solutions to customers across Japan and operates as part of a large global organization. The Role <ul><li>You will provide compliance support and oversight for the company's insurance sales and distribution activities in Japan.</li><li>Working closely with sales teams, agents, brokers, financial institution partners, and senior management, you will help ensure that distribution activities comply with Japanese laws, regulations, regulatory guidance, and internal policies.</li><li>You will monitor regulatory developments and support the implementation of necessary changes across the business.</li><li>You will conduct compliance monitoring and testing relating to sales practices, distributor conduct, customer protection, and internal controls.</li><li>You will also support investigations involving agents and distribution partners, recommend corrective or disciplinary actions, and respond to regulatory enquiries when required.</li><li>The role will review business initiatives, sales campaigns, customer communications, policies, training materials, and compliance procedures.</li><li>You will also prepare compliance reports and dashboards and support broader compliance and governance projects.</li></ul> Your Skills <ul><li>Native or business-level Japanese and business-level English are required.</li><li>At least five years of experience in compliance, investigations, internal audit, legal, or risk management within the financial services industry.</li><li>Experience within life insurance, general insurance, bancassurance, banking, securities, or another regulated financial services business is preferred.</li><li>Knowledge of Japanese insurance regulations, sales practices, customer protection requirements, and distributor oversight is highly beneficial.</li><li>Experience communicating with Japanese regulatory authorities, industry bodies, external counsel, or law enforcement agencies is an advantage.</li><li>Strong analytical, investigative, and problem-solving skills.</li><li>Excellent stakeholder-management and communication skills, with the ability to provide practical compliance advice and influence business teams.</li><li>Experience using data analytics, dashboards, databases, or visualization tools for compliance monitoring and reporting is beneficial.</li><li>Experience with SharePoint or similar document-management platforms is an advantage.</li></ul> Key Highlights of the Role <ul><li>Play a key role in overseeing insurance sales and distribution compliance in Japan.</li><li>Work closely with agents, brokers, financial institution partners, and senior business stakeholders.</li><li>Gain exposure to regulatory advisory, monitoring, investigations, training, and governance matters.</li><li>Act as an important link between the Japan business and regional or global compliance teams.</li><li>Join a stable and internationally recognized financial services organization.</li><li>Develop your career in a flexible and collaborative hybrid working environment.</li></ul> Location Tokyo Salary 10 - 12 million yen Reference Number: 06940-0013467826 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuNzU3MTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-30T00:16:22Z

Clinical Specialist

Tokyo,
remote
Permanent
700000 - 7.0M JPY / Yearly
Company ProfileA global healthcare technology organization dedicated to improving patient outcomes through innovative medical solutions. The company partners with healthcare providers worldwide, delivering advanced products, clinical expertise, and education that support safe, effective, and high-quality patient care. The Role<ul><li>Provide clinical expertise and product support to healthcare professionals, ensuring safe and effective product use.</li><li>Deliver training programs, workshops, and educational presentations for physicians, nurses, and healthcare staff.</li><li>Build strong relationships with healthcare professionals and key stakeholders while supporting customer engagement and product adoption.</li><li>Partner with Sales, Marketing, and Medical Affairs teams to support business growth, product launches, and clinical initiatives.</li><li>Attend clinical procedures, support product evaluations, and provide customer guidance when appropriate.</li><li>Gather customer feedback and market insights to help shape business strategies and improve customer experience.</li><li>Ensure compliance with regulatory requirements, company policies, and documentation standards.</li></ul> Your Skills <ul><li>Registered Nurse (RN), Allied Health Professional, Clinical Specialist, Life Sciences graduate, or equivalent clinical experience.</li><li>Minimum 3 years of experience in healthcare, medical devices, pharmaceuticals, biotechnology, or a related field.</li><li>Demonstrated experience delivering clinical education, training, and customer support.</li><li>Strong communication and presentation skills with the ability to explain clinical concepts to diverse audiences.</li><li>Proven ability to build relationships and influence healthcare professionals and key stakeholders.</li><li>Self-motivated, collaborative, and comfortable working in a field-based environment.</li><li>Proficient in Microsoft Office applications and willing to travel as required.</li></ul> Key Highlights of the Role Opportunity to work directly with physicians, nurses, and healthcare professionals, making a tangible impact on patient care.Combine clinical expertise with education, customer engagement, and business partnership responsibilities.Join a global organization that values innovation, professional development, and continuous learning.Exposure to new product launches, clinical advancements, and industry-leading healthcare solutions.Collaborative role working across Clinical, Sales, Marketing, and Medical Affairs teams. Location Tokyo Salary7 million yen Reference Number: 06940-0013459056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Q2hyaXN0b3BoZXIuTW9vcmUuNDYxNjUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-09T06:08:52Z

Regulatory Compliance Manager

Tokyo,
remote
Permanent
1.0M - 13.0M JPY / Yearly
Company ProfileA leading global financial services provider is seeking a Regulatory Corporate Compliance Manager to strengthen its compliance framework and support business transformation in Japan.The Role<ul><li>Reporting to the Head of Compliance, you will support the development and enhancement of the company's compliance framework.</li><li>You will conduct compliance monitoring and reviews, identify company-wide risks, and recommend practical improvements across business operations.</li><li>The role also involves partnering with sales, operations, and regional compliance teams to implement global initiatives, deliver training, and promote customer-focused business conduct.</li></ul> Your Skills <ul><li>Native-level Japanese is required, with business-level English preferred.</li><li>Experience in legal or compliance within insurance or financial services is required. Candidates from consulting firms with financial-services compliance, business planning, or process-improvement experience may also be considered.</li><li>Knowledge of insurance-related laws and regulations, together with strong analytical and stakeholder-management skills, is highly desirable.</li></ul> Key Highlights of the Role <ul><li>Contribute to compliance framework development beyond traditional monitoring activities.</li><li>Drive business improvement and company-wide compliance initiatives.</li><li>Work closely with senior stakeholders and regional compliance teams.</li><li>Enjoy a flexible working environment with hybrid work and full flextime.</li><li>Join an evolving compliance function offering autonomy, visibility, and opportunities to influence the wider business.</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013467824 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuNjY1MDkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-21T03:16:12Z

VAS Sr. Manager

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Reporting directly to the Head of Payment Acceptance Sales, you will drive sales and post-sales technical enablement across a portfolio of value-added solutions and core payment technologies-many of which align with key national priorities. Key Responsibilities:- Achieve sales targets and secure revenue for assigned products and customers- Translate complex technical solutions into clear, compelling value propositions for customers- Manage and expand a portfolio of existing customer accounts- Track pipeline and performance metrics, reporting results to senior stakeholders- Collaborate with account teams to generate new business opportunities- Develop sales collateral, pitch narratives, and technical documentation- Partner with product teams to stay up-to-date on the latest products and services- Assist in formulating sales strategies and improving internal operational processes- Lead implementation and delivery processes, ensuring rigorous risk management and controls Application Requirements:- Native-level Japanese and fluent English- 8+ years of sales experience, including extensive experience in client management- Experience selling and explaining technical solutions- Ability to manage stakeholders within large, complex organizations- Ability to bridge the gap between business and technical requirements- Advanced PowerPoint and Excel skills (knowledge of the payments industry is a plus) Core Competencies:- A combination of strong technical understanding and a business perspective (commercial acumen)- Ability to simplify complex matters and communicate them clearly- Customer-first mindset and excellent problem-solving skills- Ability to work autonomously, with adaptability and strong execution and management capabilities- Disciplined approach to execution and risk management Profile:- Customer-oriented, highly reliable, and collaborative- Possesses excellent communication skills and a leadership mindset- Highly curious, proactive, and results-oriented- Demonstrates a high level of integrity, a strong sense of responsibility, and professionalism Location Tokyo Salary12 million yen Reference Number: 06940-0013429116 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QWxiZXJ0by5GdXJsYW4uNTI3NDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-29T08:57:32Z

Compliance Manager

Tokyo,
remote
Permanent
8.0M - 14.0M JPY / Yearly
Company ProfileOur client is an international financial services firm specializing in wealth management, investment advisory, and long-term asset formation solutions for individual and corporate clients. Operating in a highly regulated environment, the firm provides access to a broad range of global investment products and offers an independent advisory model tailored to client needs. The Japan business is a lean and entrepreneurial organization with strong international connectivity, offering high visibility and direct impact on business growth and governance. The Role<ul><li>Lead and oversee the company's risk and compliance framework across Japan operations</li><li>Ensure adherence to applicable financial regulations, internal policies, and industry standards</li><li>Manage regulatory filings, reporting, and communication with relevant regulatory bodies and industry associations</li><li>Review sales and marketing activities to ensure compliance with financial product distribution rules</li><li>Conduct compliance monitoring, internal assessments, and control reviews to identify and mitigate risks</li><li>Provide compliance training and guidance to front-office and broader business teams</li><li>Develop enterprise risk management strategies and oversee risk mitigation initiatives</li><li>Support governance reporting to senior management and relevant committees</li><li>Act as a key contact during regulatory inspections, audits, and compliance reviews</li><li>Lead incident response and remediation for compliance breaches or risk-related issues</li></ul> Your Skills <ul><li>5+ years of experience in regulatory compliance within financial services</li><li>Strong knowledge of securities regulations, ideally with exposure to Type I / Type II FIBO environments</li><li>Experience in asset management, securities, fund distribution, wealth management, or retail investment products preferred</li><li>Exposure to regulatory inspections, filings, and regulator communication</li><li>Strong commercial awareness and ability to balance business growth with regulatory requirements</li><li>Native / fluent Japanese and business-level English</li><li>Strong stakeholder management and communication skills</li></ul> Key Highlights of the Role <ul><li>Senior standalone leadership role with broad ownership across risk and compliance</li><li>Small but highly visible organization with direct access to executive leadership</li><li>Exposure to international stakeholders and global investment products</li><li>Opportunity to shape governance frameworks and influence business strategy</li><li>Flexible retirement age with strong openness to experienced senior candidates</li></ul> Location Tokyo Salary8 - 14 million yen Reference Number: 06940-0013455443 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjExMjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:07:01Z

Finance Manager

Tokyo,
remote
Contract
12.0M - 14.0M JPY / Yearly
Company ProfileOur client, a major pharmaceutical company, is seeking an accounting professional to provide interim support during a vacancy until a permanent replacement is hired. This is a project-based, fixed-term assignment of approximately four months for candidates with hands-on accounting experience.Ideal candidates are playing managers with strong accounting experience, SAP proficiency, and the ability to handle documentation in English. The Role<ul><li>Operational support, including invoicing and Executive Assistant support</li><li>Budget planning and budget vs. actuals management</li><li>Process improvement</li><li>Establishment of budgeting and procurement processes</li><li>Support for purchasing, procurement, and approval processes</li></ul> Your Skills Must Have<ul><li>Hands-on experience in FP&A and budget management</li><li>Basic accounting knowledge</li><li>Intermediate or higher Excel skills</li></ul>Preferred<ul><li>Business-level English, including coordination and negotiation with overseas affiliates</li><li>SAP experience</li><li>Experience managing WBS and designing/operating project codes</li><li>Knowledge of transfer pricing and global charge allocation processes</li><li>Experience coordinating across multiple departments and driving projects</li></ul>Other<ul><li>Overtime: Approximately 5-10 hours per month, with increased workload during quarterly periods</li></ul> Key Highlights of the Role <ul><li>A role where you can leverage your budgeting, budget management, and accounting expertise in FP&A</li><li>Broad operational responsibilities, including invoicing, procurement, approvals, and EA support</li><li>Opportunities to utilize experience with overseas affiliates, SAP, and global projects</li><li>A well-balanced work environment with approximately 5-10 hours of overtime per month</li></ul> Location Tokyo Salary12 - 14 million yen Reference Number: 06940-0013483982 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWl6dWhvLldhdGFuYWJlLjk3NDM3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-08-13T01:17:24Z

Strategy & Operations Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA global technology services company focused on supply chain, device lifecycle management, and operational excellence. The Role<ul><li>Lead cross-functional SCM and operations initiatives</li><li>Manage strategic projects and business improvement programs</li><li>Analyze logistics and operational performance data</li><li>Track KPIs for quality, delivery, cost, and productivity</li><li>Drive process improvement, standardization, and governance</li><li>Support key client projects and stakeholder alignment</li><li>Promote digital transformation and AI adoption</li><li>Support compliance, audit, and risk management activities</li></ul> Your Skills <ul><li>Experience in SCM, logistics, operations, business planning, or project management</li><li>Strong project management and stakeholder coordination skills</li><li>Data analysis and KPI management experience</li><li>Understanding of cost control and operational performance</li><li>Process improvement and problem-solving skills</li><li>Advanced Excel and PowerPoint skills</li><li>Experience with digital tools, automation, or AI initiatives</li><li>Strong communication and presentation skills</li></ul> Key Highlights of the Role <ul><li>Strategic and operational leadership role</li><li>High visibility across multiple functions</li><li>Drive business transformation initiatives</li><li>Strong ownership without people management</li></ul> Location Tokyo Salary10 million yen Reference Number: 06940-0013470968 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTYxOTYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-08-06T08:32:08Z

Product Manager

Tokyo,
remote
Permanent
8.0M - 8.0M JPY / Yearly
Company Profile<div>Global provider of hearing care solutions and audiology technologies</div> The Role<ul><li>Manage product lifecycle activities, including product launches, upgrades, and discontinuations.</li><li>Develop and execute go-to-market strategies and marketing initiatives.</li><li>Monitor product performance, market trends, and competitive activities to drive business growth.</li><li>Lead product planning, budgeting, forecasting, and specification management.</li><li>Coordinate cross-functional stakeholders to support product launches and lifecycle changes.</li><li>Conduct market research, analyze customer feedback, and ensure regulatory compliance.</li><li>Address product quality issues and support continuous product improvement.</li></ul> Your Skills Impoertant to have:<ul><li>Product Management Experience</li><li>Business-Level English Proficiency</li><li>IT Literacy</li></ul>Nice to have:<ul><li>Experience in the hearing, healthcare, or Medical Device industry </li></ul> Location Tokyo Salary8 million yen Reference Number: 06940-0013459010 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Q2hyaXN0b3BoZXIuTW9vcmUuNzE3ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-17T04:25:01Z

Compliance Manager

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company Profile A rapidly growing global payments and financial technology company providing integrated business accounts, payments, treasury, spend management, and embedded finance solutions is looking for an AML Compliance Manager. The Role <ul><li>Reporting to the Compliance Director and deputising as MLRO when required, you will support the development and management of local and global compliance programs in Japan.</li><li>You will strengthen the Japan compliance framework, oversee KYC and due diligence processes, and enhance transaction monitoring, screening, and financial crime controls.</li><li>You will analyse high-volume data, identify AML trends and typologies, develop monitoring rules and triggers, and communicate key risks and findings to internal stakeholders and regulators.</li><li>You will also partner closely with Compliance Operations, Legal, Engineering, Product, Strategy, and Business Development.</li></ul> Your Skills <ul><li>At least seven years of financial crime compliance experience is required.</li><li>Experience within fintech, financial services, ecommerce, RegTech, compliance consulting, or accounting is preferred.</li><li>Strong knowledge of Japanese and global AML/CTF regulations, including the Payment Services Act, Foreign Exchange Act, and Act on Prevention of Transfer of Criminal Proceeds, is essential.</li><li>Experience in transaction monitoring, sanctions or customer screening, financial investigations, KYC, and AML controls is required.</li><li>ICA, CAMS, or another relevant compliance qualification is preferred.</li><li>Fluency in written and spoken Japanese and English is mandatory.</li></ul> Key Highlights of the Role <ul><li>Deputise as MLRO and play an influential role in strengthening the company's financial crime compliance framework in Japan.</li><li>Lead improvements across KYC, screening, transaction monitoring, controls, and AML reporting.</li><li>Work with data, technology, and cross-functional teams to develop scalable compliance solutions.</li><li>Join a fast-growing global fintech and contribute to both local and global compliance initiatives.</li></ul> Location Tokyo Salary 15 - 20 million yen Reference Number: 06940-0013464004 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuMjc1MzYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-14T00:34:22Z