57 results for Customer Service Manager jobs

Senior Manager, CS, QA & OF

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileDesigns, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands. The RoleLead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.<ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul> Your Skills <ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013404204 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-09T07:14:37Z

Global ERP Head

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company ProfileA leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology. The Role<ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security & access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul> Key Responsibilities Application Delivery<ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul> Service Management<ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul> Vendor Management<ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery & IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul> People Management<ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul> Your Skills <ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 06940-0013418715 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-13T08:24:23Z

Customer Facing IT Project Manager - System Implementation

Tokyo,
remote
Permanent
14.0M - 18.0M JPY / Yearly
Company ProfileUS fintech company who support major financial institutions globally by providing infrastructure and technology services. Their solutions are also aimed at helping small-medium sized businesses scale their growth. The Role<ul><li>You'll be working closely with customers to implement a range of the company's fintech products and services. To achieve this, you'll be working with commercial teams to support presales activities and also generating user stories and requirements from the customer.</li><li>Collaborate with global stakeholders, both internal and external, to lead projects relating to system configuration, implementation, testing, etc.</li><li>Support customers as a contact point for ongoing system maintenance and improvements.</li></ul> Your Skills <ul><li>Fluent Japanese and English are mandatory.</li><li>Previous experience as a customer facing IT project manager, with experience of implementing systems or services.</li><li>Capable of leading projects with a regional / global scale.</li><li>Exposure to the financial services sector would be an advantage, but not essential.</li></ul> Key Highlights of the Role <ul><li>Join a global team, working with international stakeholders daily.</li><li>The solutions you provide will essentially help small to medium sized businesses to grow and scale their operations due to investment decisions.</li><li>You'll be working with a stable international company with plenty of experience in Japan. Their products are used by some of the most well-known banks and enterprise customers, so they have a strong reputation within the industry despite not being widely known to the public.</li></ul> Location Tokyo Salary14 - 18 million yen Reference Number: 06940-0013393643 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjQ1NzY3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-03-05T06:52:24Z

IT Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<ul><li>Key Responsibilities<ul><li>Demonstrate strategic vision and strong execution in delivering high-quality internal information and communication technology services that outperform typical market expectations</li><li>Support oversight of the organization's full technology infrastructure, including servers, networks, telecommunications, and cloud-based services</li><li>Maintain strong cybersecurity practices to safeguard confidential client information and preserve privileged communications</li><li>Lead and supervise the desktop support team</li><li>Partner with organizational leadership to create and implement technology strategies that support business goals</li><li>Help develop and maintain relationships with outside vendors, equipment manufacturers, solution partners, and service providers</li><li>Assist with managing the technology budget, including forecasting, expense control, and investment planning</li><li>Create, implement, and uphold technology policies, procedures, and best practices</li><li>Ensure adherence to industry regulations and data privacy requirements</li><li>Lead technology training efforts to improve employee productivity and user adoption of systems</li><li>Develop and carry out disaster recovery and business continuity plans</li></ul>Required Qualifications<ul><li>5-7 years of experience in technology management, ideally within a professional services setting</li><li>Demonstrated experience managing technology infrastructure in a Windows-based and cloud productivity environment</li><li>Experience operating and managing virtualization technologies, including virtual desktop environments and hypervisors, within a large organization</li><li>Adaptable and flexible mindset, with the ability to respond to changing business and environmental conditions and work independently with initiative</li><li>Experience in cybersecurity, data protection, disaster recovery, and business continuity planning</li><li>Strong communication skills, including the ability to explain technical concepts clearly to non-technical employees and administrative leadership</li></ul>Preferred Qualifications<ul><li>Familiarity with technology applications and workflows commonly used in the legal sector</li><li>Experience with industry-specific software platforms for content or case management, or similar systems</li><li>Relevant professional certifications in infrastructure, security, service management, or technical support</li><li>Understanding of compliance requirements and ethical technology considerations within the legal field</li><li>Experience with cloud migration projects and hybrid infrastructure environments</li><li>Knowledge of electronic discovery processes and litigation support tools</li><li>Bachelor's degree in computer science, information technology, or a related discipline, or equivalent practical experience</li></ul>About the Organization<ul><li>This is a full-service law practice with approximately 70 legal professionals and about 40 business support employees</li></ul>Location Tokyo Salary10 million yen Reference Number: 67040-0013410520 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. </li></ul><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjU4Nzk3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-23T04:58:15Z

IT Support Manager

Tokyo,
remote
Permanent
10.5M - 10.5M JPY / Yearly
Company Profile A leading global company recognized for innovative solutions and a strong presence in dynamic markets.The Role<ul><li>Oversee the stability and availability of critical business applications, ensuring continuous operations through proactive monitoring and issue prevention.</li><li>Lead rapid incident response and troubleshooting to effectively minimize downtime, restoring services in collaboration with relevant teams.</li><li>Apply AI and machine learning tools to analyze logs and user activity, enabling early detection and resolution of potential problems.</li></ul>Your Skills<ul><li>Professional experience in IT infrastructure or application support.</li><li>Demonstrated problem-solving and communication skills; adaptable to dynamic business environments.</li><li>Solid understanding of AI technology, automation practices, and a strong desire for ongoing professional development.</li></ul>Key Highlights of the Role<ul><li>Drive the adoption of AI within the support function, including training, documentation creation, and developing team best practices.</li><li>Automate routine tasks to enhance operational efficiency and reduce the risk of human error.</li><li>Establish comprehensive monitoring and alerting systems, conduct root cause analysis following incidents, and implement prevention strategies.</li><li>Work cross-functionally with product, engineering, and business teams to identify opportunities for AI integration and enhanced customer experience.</li><li>Set clear metrics for system performance and reliability to maintain high user satisfaction.</li><li>Stay updated on emerging AI technologies and industry trends by evaluating and piloting new solutions.</li><li>Take the lead on BAU projects and initiatives as part of the Japan-based application support team.</li></ul>Location TokyoSalary10.5 million yen Reference Number: 06940-0013377628 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC45NTI5OC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-03-11T02:14:04Z

Cloud Program & Engagement Lead [FSI software vendor]

Tokyo,
remote
Permanent
22.0M - 26.0M JPY / Yearly
Company Profile Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organisations. As cloud adoption accelerates across Japan, the company is strengthening its customer-facing program leadership capability to ensure complex transformation programs are delivered successfully and profitably. This is a strategic, high-visibility role sitting at the intersection of delivery, customer engagement, and commercial performance. The Role <ul><li>You will lead end-to-end cloud transformation programs across assigned enterprise accounts. Acting as a trusted advisor to customers and system integrator partners, you will ensure delivery excellence while aligning programs to clear business outcomes.</li><li>This role combines program leadership, executive stakeholder engagement, financial oversight, and pre-sales support.</li></ul> Cloud Program Leadership <ul><li>Lead planning and execution of enterprise cloud transformation programs</li><li>Coordinate key milestones, including performance testing, cutovers, and transition to customer success</li><li>Monitor progress, proactively identify risks, and drive mitigation strategies</li><li>Ensure program outcomes align with agreed business objectives and success criteria</li><li>Oversee complex, multi-stakeholder delivery environments</li></ul> Customer Relationship & Executive Engagement <ul><li>Serve as a trusted delivery partner to senior customer stakeholders and System Integrator (SI) partners</li><li>Provide strategic guidance on platform adoption and optimisation</li><li>Advocate for customer priorities internally, collaborating with Product, Cloud Operations, and Support</li><li>Support governance forums, including steering committees and executive reviews</li></ul> Sales & Pre-Sales Support <ul><li>Contribute to cloud transformation proposals and services estimates</li><li>Engage early in customer discussions to shape delivery approaches and engagement models</li><li>Own small to mid-sized opportunity proposals and support development of Statements of Work (SOWs)</li><li>Identify additional revenue opportunities through strategic account engagement</li></ul> Program Financial Management <ul><li>Track program budgets and forecast delivery costs</li><li>Manage margin, staffing models, and scope alignment to ensure profitability</li><li>Support account-level services revenue and profitability targets</li><li>Ensure seamless transition from implementation to business-as-usual operations and customer success</li></ul> Your Skills <ul><li>Extensive experience in enterprise software delivery, consulting, or transformation programs</li><li>Exposure to highly regulated industries such as Banking, Insurance or Healthcare</li><li>Proven experience in customer-facing leadership roles</li><li>Hands-on experience leading large-scale cloud or SaaS implementations</li><li>Experience coordinating cross-functional delivery teams, partners, and client stakeholders</li><li>Exposure to commercial aspects including proposals, SOWs, and pricing</li><li>Japanese (fluent level); English (Business level)</li></ul> Key Highlights of the Role <ul><li>Lead high-impact, enterprise cloud transformation programs</li><li>Significant exposure to C-level customer stakeholders</li><li>Strategic role combining delivery excellence and commercial responsibility</li><li>Be part of the #1 firm in its industry</li></ul> Location Tokyo Salary 22 - 26 million yen Reference Number: 06940-0013386613 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjg5OTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-18T08:37:41Z

Business Controller

Tokyo,
remote
Permanent
15.0M - 19.0M JPY / Yearly
Company ProfileLarge FMCG manufacturing and distribution company looking for a General Manager for their large Finance Department The Role<ul><li>This position oversees end-to-end finance operations within a large, multi-client service environment, covering areas such as transactional accounting, reporting, and management accounting. Leading a sizable team, the role focuses on delivering high-quality outputs in line with defined performance metrics, while also driving process improvements and operational transformation through the effective use of technology and automation.</li></ul> Your Skills <ul><li>Native/fluent Japanese and business level English</li><li>All rounded finance and accounting experience</li><li>Experience managing large organizations - experience managing organizations of 50 - 100 or more people, or managing multiple teams</li><li>Practical experience in visualizing and improving business processes and increasing productivity through the implementation of IT tools</li></ul> Key Highlights of the Role <ul><li>Work for a global leader with a huge presence</li><li>Great work/life balance with full flex time, and hybrid remote work</li><li>Company offers self-development programs, including e-learning and English language lessons</li><li>Generous leave programs</li><li>Retirement allowance system, employee stock ownership plan, various insurances</li><li>Business casual working environment</li></ul> Location Tokyo Salary15 - 19 million yen Reference Number: 06940-0013402453 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uNjA5ODEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T07:46:48Z

Financial Planning Analyst

Tokyo,
remote
Contract
6.2M - 10.4M JPY / Yearly
Company profile: <ul><li>a global leader in health, wellness, and beauty, empowering people to achieve their potential through innovative products and a unique business model.</li></ul> The Role:<ul><li>As a Strategic Financial Analyst, you will act as a trusted advisor to cross-functional teams, partnering closely with Sales, Strategy Planning, Digital Experience, and Customer Service. You'll focus on cost center strategy, bonus incentives analysis, budget creation, quarterly forecasting, and risk/opportunity reporting. Your insights will shape actions to maximize sales, COI%, distributor and buyer growth across our diverse, matrixed organization. This role requires a keen understanding of the client's business model and the agility to drive improvements through both financial and non-financial KPIs.</li></ul> Skills Required: <ul><li>Fluent Japanese (JLPT N1) and advanced English communication</li><li>Advanced financial analysis: budgeting, forecasting, variance analysis, and KPI measurement</li><li>Ability to interpret complex financial data, draw actionable insights, and communicate findings to all levels</li><li>Proficiency in Excel (pivot tables, v-lookup, intermediate macros), database programming (TM1, Cognos, Access), and data visualization</li><li>Strong knowledge of general accounting principles, GAAP, and financial reporting standards</li></ul>Soft Skills: <ul><li>Cross-functional partnership-experience working in a global, multicultural matrix environment</li><li>Relationship building and stakeholder management; influence and negotiate effectively with both internal and external partners</li><li>Strategic thinker who sees the big picture and proactively identifies risks and opportunities</li><li>Strong critical thinking and problem-solving skills, with the ability to synthesize and present data-driven recommendations</li><li>Outstanding time management-capable of juggling multiple priorities with attention to quality and detail</li><li>Consulting mindset: provide clear, actionable financial guidance and analysis to support business decisions</li><li>Cultural agility and adaptability, thriving in diverse teams across Asia, Europe, and the Americas</li></ul>Location Tokyo Salary6 - 10 million yen Reference Number: 67040-0013411491 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2FpbC5jYW5ldGUuMzkyODYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-08T00:44:15Z

Senior Sales Manager [Fintech / Credit Risk]

Tokyo,
remote
Permanent
15.0M - 18.0M JPY / Yearly
Company ProfileOur client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year. This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business. The RoleOur client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market. Go-To-Market Strategy & Execution - Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms - Analyse the competitive landscape and define winning strategies - Translate medium-term objectives and long-term vision into actionable business plans Revenue Growth & Channel Development - Drive incremental BI revenue through new and existing partnerships - Build, manage, and maintain a strong and predictable sales pipeline - Provide accurate sales forecasting and progress reporting Stakeholder & Team Leadership - Act as a strategic partner to regional and global stakeholders in shaping business and account plans - Guide and nurture sales team members as the market grows Product & Market Feedback - Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards -Provide structured market feedback to support innovation and competitiveness Market Presence & Brand Positioning - Represent the Business Information division at industry events - Build presence within targeted industries through associations and presentations - Partner with marketing to develop compelling, market-relevant content - Enable and train partners and team members to effectively position and sell BI solutions Customer Success - Ensure client NPS scores meet or exceed global benchmarks - Maintain strong executive-level relationships with clients and partners Your Skills - 10-15 years of experience in direct and/or channel sales - 3-5 years in a role requiring expansion of new products into new markets or client segments - Proven experience in enterprise consultative sales - Strong experience defining and executing GTM strategies with measurable results - Background in data services, credit/risk intelligence, or risk management solutions - Japanese (native); English (business level) Location Tokyo Salary15 - 18 million yen Reference Number: 06940-0013387383 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-19T05:09:20Z

Product Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company Profile<ul><li>Renewable energy company with over ¥50B in annual revenue, operating across electricity retail, solar power development, and storage battery solutions, is searching for a Product Manager to own the vision and roadmap of its core Customer Information System platform. Following a recent acquisition of a smart home subsidiary, the company is building a connected ecosystem linking energy production to household consumption - and this role sits at the center of that transformation.</li></ul> The Role<ul><li>You'll define the next-generation product vision for a mission-critical platform that powers billing, customer management, and partner operations across the entire business.</li><li>Deep market and customer research will be core to your work - uncovering pain points and translating them into product plans that solve real problems for utility operators and internal teams.</li><li>Daily collaboration with an offshore engineering team means writing clear requirements and ensuring delivery stays aligned with your roadmap - strong English communication is essential here.</li><li>You'll design and execute a GTM strategy for horizontal expansion, taking a platform built for internal use and scaling it to licensed external partners and new markets.</li><li>Managing a complex stakeholder landscape is central to this role - the people depending on this product range from billing teams to sales to B2B partners, and each group needs your attention.</li><li>Your PdM lead has driven digital transformation at major Japanese enterprises, creating a mentorship-rich environment where strategic thinking is valued over rigid hierarchy.</li></ul> Your Skills<ul><li>A minimum of 5 years in product management with meaningful experience on B2B systems or platform products is required.</li><li>Hands-on experience formulating and executing GTM strategies for SaaS or packaged software - you've taken products to market, not just managed backlogs.</li><li>You've navigated stakeholder coordination and decision-making in matrix organizations where consensus isn't handed to you.</li><li> product lifecycle experience - from requirement definition through commercial release - is essential.</li><li>Business-level Japanese is strongly preferred; however, candidates with deep energy-sector or utility platform expertise will be considered regardless of Japanese ability.</li><li>Background in the electricity retail or utility sector, or experience with large-scale platform products such as trading platforms, ERP ecosystems, or multi-tenant SaaS, is a strong plus.</li><li>You must be based in Japan or eligible to work here</li></ul> Key Highlights of the Role<ul><li>Own vision, roadmap, and KPI design for the core platform that connects how an entire energy business operates - this isn't a maintenance role.</li><li>Join during a pivotal transformation period where the company is rebuilding pricing models, launching new services, and integrating a newly acquired smart home business.</li><li>Work alongside a multicultural team spanning 10+ nationalities, where ideas are debated on merit and flexible working styles are genuinely embraced.</li><li>Gain rare platform-level PdM experience in the renewable energy space - a sector with strong tailwinds in Japan and globally.</li><li>High autonomy with direct exposure to executive leadership, in a company backed by ¥5.6B in capital and positioned for continued strategic growth.</li></ul>Location<ul><li>Tokyo</li></ul>Reference number : 06940-0013383520 <img src="https://counter.adcourier.com/S2hhbmcuTGUuNDA0MTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-13T07:05:31Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
16.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. This role sits at the intersection of strategy, finance, and enterprise technology. The Role<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Key Highlights of the Role Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul> ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul> Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul> Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 67040-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzA3OTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-17T08:13:48Z

Accounting Manager

Tokyo,
remote
Permanent
7.0M - 9.0M JPY / Yearly
Company Profile<ul><li>Our client is a globally recognized premium consumer brand with a strong and long‑established presence in Japan. Known for its high‑quality products and strong brand heritage, the company operates across retail, e‑commerce, and wholesale channels.</li><li>The Japan business works closely with regional and global HQ and continues to strengthen its finance organization to support operational excellence and business growth.</li></ul> The Role - Accounting Manager<ul><li>As the Accounting Manager, you will oversee Accounts Payable and General Ledger operations for the Japan entity, ensuring accurate, timely, and compliant financial reporting. This role plays a key part in month‑end close, audit support, and cross‑functional collaboration with internal stakeholders and global finance teams.</li></ul> Key responsibilities include:<ul><li>Managing end‑to‑end AP operations and GL accounting activities</li><li>Leading monthly, quarterly, and year‑end closing processes</li><li>Reviewing and approving journal entries, account reconciliations, and accruals</li><li>Ensuring compliance with internal controls, accounting standards, and local regulations</li><li>Coordinating with shared service centers, BPO partners, and external auditors</li><li>Supporting tax‑related processes and J‑SOX / audit requirements</li><li>Driving process improvements and enhancing efficiency through system and workflow optimization</li><li>Acting as a key point of contact for regional / global finance teams</li></ul> Your Skills & Experience We are looking for a candidate with:<ul><li>Native‑level Japanese and business‑level English</li><li>Strong experience in AP, GL, and month‑end closing</li><li>Preferred: Background in consumer goods, retail, FMCG, or luxury brands</li><li>Solid understanding of accounting controls and compliance requirements</li><li>Experience working in a multinational environment</li><li>ERP system experience (SAP, Oracle, NetSuite, or similar)</li><li>Detail‑oriented, hands‑on mindset with strong stakeholder‑management skills</li></ul> Key Highlights of the Role<ul><li>High‑impact role within a premium global brand</li><li>Broad AP & GL ownership with visibility to senior finance leadership</li><li>Close collaboration with regional and global teams</li><li>Opportunity to drive process improvements and strengthen controls</li><li>Stable business with strong brand equity in Japan</li></ul> Location Tokyo Salary7 - 9 million yen Reference Number: 06940-0013417106 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjkwMzI3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-10T00:32:31Z

Compliance Director

Tokyo,
remote
Permanent
20.0M - 30.0M JPY / Yearly
Company Profile Our client is an Asset Management arm of a global financial services group with years of operations across various jurisdictions. The Role <ul><li>Provide day-to-day compliance advisory to the Japan Asset Management business across a range of products and activities</li><li>Act as a key point of contact for regulatory matters, including managing and responding to inquiries from the Financial Services Agency of Japan</li><li>Support the implementation and interpretation of Japan asset management regulations, ensuring practical application across business lines</li><li>Conduct compliance monitoring and testing of key controls and processes to ensure adherence to internal policies and regulatory requirements</li><li>Maintain and enhance Compliance-owned policies, procedures, and frameworks in line with local and regional expectations</li><li>Partner closely with business stakeholders to provide guidance on new initiatives, products, and transactions from a compliance perspective</li><li>Support the development and delivery of compliance training programs for employees in Japan</li><li>Collaborate with regional (Asia) and global Compliance teams to ensure alignment with group-wide standards and frameworks</li><li>Assist in preparing regulatory reports, internal reporting, and management updates as required</li><li>Contribute to ongoing improvement of the compliance framework, including identifying gaps, risks, and enhancement opportunities</li></ul> Your Skills <ul><li>10+ years of regulatory compliance experience, with some years at Buy-Side industry</li><li>Able to communicate smoothly with the local regulator, and the global stakeholders</li></ul> Key Highlights of the Role <ul><li>Become part of a global financial services group operating in numerous jurisdictions</li><li>Head up Japan Compliance for the Asset Management arm independently, and work closely with the global team</li><li>Strategic position that sits close to the business - less "policing", more influence and commercial exposure</li><li>Strong infrastructure + governance already in place, backed by the group company</li></ul> Location Tokyo Salary 20 - 30 million yen Reference Number: 06940-0013421020 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMzc2MzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-24T01:33:55Z

Product Manager

Tokyo,
remote
Permanent
9.0M - 16.0M JPY / Yearly
Company ProfileA rapidly growing AI technology firm established as a strategic subsidiary of a major publicly listed Japanese corporation. The company specializes in utilizing Generative AI and Large Language Models (LLMs) to develop innovative SaaS solutions and AI Agents that revolutionize business productivity. They boast a diverse, multinational team and combine the agility of a startup with the financial stability of a large enterprise. The RoleThe company is at a critical growth phase and is seeking a Senior Product Manager to define the direction of their rapidly expanding AI products. You will bridge the gap between cutting-edge technology and customer needs, leading a development organization of approximately 65 people (engineers and PMs). Responsibilties include:<ul><li>Formulating mid-to-long-term product roadmaps based on business strategy.</li><li>Leading the definition of requirements and specifications for AI Agents and SaaS tools.</li><li>Collaborating with cross-functional global teams to ensure successful product scaling and market fit.</li></ul> Your Skills <ul><li>4+ years of Product Management experience in software or SaaS development.</li><li>Business-level English is mandatory (Japanese language skills are NOT required).</li><li>Proven experience leading product strategy from planning to execution (0→1 or growth phase).</li><li>Strong ability to translate customer needs into technical specifications.</li><li>Experience or strong interest in AI, LLMs, and NLP technologies is highly preferred.</li></ul> Key Highlights of the Role <ul><li>Global Environment: Work in a truly multinational, English-first team in Tokyo.</li><li>Cutting-Edge Tech: Direct involvement with Generative AI and LLM product development.</li><li>High Impact: Play a central role in scaling a product from PMF to mass adoption.</li><li>Great Benefits: Hybrid work system (3 days office/2 days remote), rent allowance, and full financial support for AI tools and learning</li></ul> Location Tokyo Salary9 - 16 million yen Reference Number: 06940-0013391857 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjU5OTU0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-02-26T07:13:03Z

Accounting Manager

Tokyo,
remote
Permanent
6.0M - 12.0M JPY / Yearly
Company ProfileOur client is a global leader in the entertainment and creative content industry, operating across multiple markets with a strong presence in Japan. As the organization continues to expand and enhance its corporate functions, the finance team is seeking an experienced Accounting Specialist to Manager‑level professional to support strengthened financial governance and global reporting standards. This is an excellent opportunity for someone who wants to grow within a diverse, fast‑moving, internationally connected environment. The RoleAs an Accounting Specialist / Manager, you will be responsible for end‑to‑end accounting operations, monthly and quarterly closing, and reporting under IFRS and JGAAP. You will work closely with both local teams and global finance counterparts, contributing to process improvement, internal controls, and accurate, timely financial reporting. Key Responsibilities<ul><li>Financial Accounting & Closing</li><li>Handle monthly, quarterly, and annual closing activities</li><li>Prepare financial statements under IFRS and JGAAP</li><li>Perform reporting to regional/global headquarters</li><li>Support tax-related processes and compliance</li></ul> Audit & Internal Controls<ul><li>Serve as the main contact for external and internal auditors</li><li>Support improvements around internal controls and accounting processes</li></ul> Operational Accounting<ul><li>Manage AR, fixed assets, and other daily accounting functions</li><li>Troubleshoot accounting system issues and coordinate with IT for enhancements</li></ul> New Business & Process Development<ul><li>Collaborate with cross-functional teams on new business initiatives</li><li>Assess appropriate accounting treatments and build new workflows</li></ul> Your Skills Required<ul><li>Minimum 5-10+ years of accounting experience in a corporate environment</li><li>Strong knowledge of IFRS and JGAAP</li><li>Experience using accounting systems (ERP preferred)</li><li>Fluent Japanese and English (reading & writing)</li><li>Ability to work proactively, challenge conventions, and drive improvements</li><li>Strong teamwork, communication, and stakeholder‑management skills</li></ul> Preferred (Nice to Have)<ul><li>CPA / USCPA / Tax Accountant qualifications</li><li>Experience with SAP, Oracle, or other major ERP systems</li><li>Background in inventory, cost accounting, or J‑SOX/SOX</li><li>Experience in accounting system implementation or process improvement projects</li></ul> Key Highlights of the Role <ul><li>Opportunity to engage in new business initiatives in a rapidly evolving industry</li><li>Strong career growth path with increasing responsibility</li><li>Interaction with global and regional finance teams</li></ul> Location Tokyo Salary6 - 12 million yen Reference Number: 06940-0013393597 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjQ2NjE2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-03-02T00:47:49Z

Program Manager

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company Profile Our client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. Hiring Background <ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Program/Project Manager is needed to lead this multi-million dollars project and make sure its success.</li></ul> Your Skills <ul><li>Experience: 8-12 years of program management experience in large-scale technology-enabled programs; 5+ years in senior program management roles, ideally within insurance or financial services.</li><li>Domain Knowledge: Strong understanding of core insurance processes (policy administration, billing, claims) and regulatory considerations relevant to Japan market (FSA).</li><li>Methodologies: Proficiency in both Agile and traditional/project-driven methodologies; proven ability to run a PMO and manage multi-method programs.</li><li>Tools: Experienced with collaboration (Jira/Confluence), reporting (Power BI) and governance tools.</li><li>Platform: Experience delivering core insurance modernization programs, including data migration, platform consolidation, and vendor management.</li><li>Leadership and Communication: Demonstrated ability to influence, negotiate, and communicate effectively with executives and diverse stakeholders; strong facilitation and presentation skills.</li><li>Language: Fluent level Japanese, Business level English</li></ul> Key Highlights of the Role <ul><li>Lead major modernization initiative, shaping the future of its technology landscape and ensuring alignment with business goals.</li><li>Engage with diverse teams across IT, business units, and external partners, fostering a broad professional network and leadership skills.</li><li>Drive initiatives that reduce time to market, enhance operational efficiency and enable the deployment of innovative insurance products and services.</li><li>Work with modern architectures such as cloud integration, microservices, APIs, and automation tools, gaining valuable expertise in contemporary tech trends.</li></ul> Location Tokyo Salary 18 - 20 million yen Reference Number: 06940-0013409083 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjc4MDUzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T05:45:59Z

Product Manager

Tokyo,
remote
Permanent
9.0M - 14.0M JPY / Yearly
Company Profile AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to lead the build of its GenAI platform and agentic commerce capabilities. Travelers are already shifting from traditional search to planning trips through ChatGPT and Gemini. This company is positioning itself at the center of that shift, transitioning from a SaaS platform to an "Outcome-as-a-Service" model where autonomous AI agents drive business results for hotels. The Role Sr. PdM, Gen AI | Build Agentic Commerce for Hospitality <ul><li>You'll own the strategy for making the platform's hotel inventory and data discoverable by AI systems, building the structured data layer, schema markup, and syndication that lets LLMs accurately recommend properties.</li><li>Agentic commerce readiness is yours to lead: implementing protocols like MCP and UCP so that major AI platforms such as Gemini and ChatGPT can book hotels directly through the platform, capturing revenue that would otherwise flow to OTAs.</li><li>You'll build the roadmap for traveler-facing AI agents that guide users from trip planning through booking completion, measured by direct revenue contribution.</li><li>The AI Concierge Manager is part of your scope: designing the infrastructure that lets hotel operators use natural language to direct AI agents managing revenue, guest communications, and operations.</li><li>This role sits at the intersection of ML engineering, data, business development, and customer success, and you'll be the one translating the company's data assets into actionable AI products.</li><li>You'll report to the VP of Product and work closely with the CPO, with high visibility across the entire organization.</li><li>The platform integrates data from its booking engine, CRM, and chatbot across 8,000+ properties, giving you a unique data advantage that competitors with siloed systems cannot match.</li></ul> Your Skills <ul><li>5+ years of B2B2C SaaS product management experience, with at least 2 years spent on AI/ML-powered products specifically.</li><li>Solid understanding of how AI agents consume data: structured data, API design, and protocol integration such as MCP/UCP.</li><li>You measure success through metrics like AI Discovery Share, zero-click conversion, and direct revenue contribution, not feature delivery.</li><li>Proven ability to set the strategic direction while also getting into the weeds with technical QA and issue investigation when needed.</li><li>Professional fluency in English is required.</li><li>Japanese proficiency is a plus but not mandatory for this role.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not required.</li></ul> Key Highlights of the Role <ul><li>You'll be defining a new product category: the shift from GUI-based SaaS to agentic commerce is the company's biggest strategic bet, and this role leads it.</li><li>The company's integrated data platform spanning booking, CRM, and chat gives you a competitive moat that no amount of prompt engineering can replicate elsewhere.</li><li>Your work directly determines whether thousands of independent hotels stay visible as AI displaces traditional search, or get buried behind OTAs.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal oversight.</li><li>Flextime with no core hours and a hybrid setup with roughly two days per week</li></ul> Location Tokyo Salary 9 - 14 million yen Reference Number: 06940-0013418736 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMjI2MTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-16T07:40:31Z

Network & Server Engineer

Tokyo,
remote
Contract
8.0M - 12.0M JPY / Yearly
Company Profile | 企業概要 The company is a global provider of high-bandwidth connectivity, network, and voice solutions, delivering secure and scalable infrastructure to enterprises, carriers, and financial institutions across Europe, Asia, and North America. With a reputation for engineering excellence and a customer-first culture, it continues to expand its Asia-Pacific footprint - making this an exceptional time to join and shape the future of network delivery in Japan. The Role | 職務内容<ul><li>Lead a team of Technical Validation Engineers across all technology domains, overseeing day-to-day delivery of technical validation and feasibility checks for Customer Orders and Internal Network Optimisation Orders.</li><li>Manage workload prioritization and support the professional development of each team member, ensuring consistent output quality and on-time delivery in line with SLAs.</li><li>Proactively monitor resource capacity, resolve stakeholder conflicts, and manage escalations - providing clear direction to help the team navigate complex technical challenges.</li><li>Drive Continuous Service Improvement (CSI) initiatives to evolve validation practices, raise team KPIs, and enhance overall service quality.</li><li>Report on validation performance metrics and maintain high-quality documentation in both Japanese and English.</li></ul>Your Skills | 応募資格<ul><li>Minimum 10 years of experience in network design or provisioning, with deep knowledge of Optical/Ethernet/SDH/SONET, DWDM, and EoSDH/IP technologies.</li><li>At least 5 years of hands-on team leadership experience in a technical environment.</li><li>Japanese (native level) and English (business level or above)Strong written and verbal communication skills in both</li><li>Proven ability to produce high-quality business documentation and present technical concepts to non-technical stakeholders.</li><li>Proficiency in Microsoft Office tools including Visio, Word, PowerPoint, and Excel.</li><li>CCNP or CCIE certification is a plus.</li><li>Bachelor's or Master's degree in Electrical Engineering, Network Engineering, or a related discipline.</li></ul> Key Highlights of the Role | おすすめのポイント<ul><li>Step into a senior leadership role with real influence over team performance, validation standards, and service quality.</li><li>Work at a global technology leader that values engineering depth - this is a role for a true network professional, not just a manager.</li><li>Join a collaborative, international team environment with strong support for career development and technical growth.</li><li>Contribute to meaningful Continuous Improvement initiatives that will shape how technical validation is done across the organization.</li></ul> Location Tokyo Salary 8 - 12 million yen Reference Number: 67040-0013385198 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjUwOTQ4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-01T07:19:01Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
10.0M - 12.0M JPY / Yearly
Company Profile Our client is a globally recognized premium fashion and lifestyle brand with a strong presence in Japan and internationally. Known for its creative brand DNA, high‑quality products, and consumer‑centric approach, the company operates in a fast‑paced, dynamic environment where finance plays a critical role in driving commercial decision‑making. As the Japan business continues to evolve, the FP&A function is being strengthened to support growth and strategic initiatives. The Role As the FP&A Manager, you will lead financial planning, forecasting, and performance analysis for the Japan business. Acting as a key business partner to commercial and functional leaders, you will provide insights that support strategic decisions across retail, wholesale, and e‑commerce channels. This role combines hands‑on analysis with stakeholder management and offers strong visibility to senior leadership, both locally and regionally. Key responsibilities include: <ul><li>Leading annual budgeting, forecasting, and long‑range planning processes</li><li>Delivering monthly management reporting, variance analysis, and performance insights</li><li>Partnering with business teams to support revenue growth, cost control, and profitability</li><li>Preparing business cases, scenario analysis, and ad‑hoc financial models</li><li>Supporting strategic initiatives including store performance reviews and investment decisions</li><li>Ensuring alignment with regional / global FP&A frameworks and timelines</li><li>Driving continuous improvement in FP&A processes, tools, and reporting quality</li></ul> Your Skills We are looking for a candidate with: <ul><li>Native‑level Japanese and business‑level English</li><li>Strong experience in FP&A, management accounting, or business finance</li><li>Preferred: Background in fashion, luxury, retail, consumer goods, or lifestyle brands</li><li>Proven ability to partner with non‑finance stakeholders</li><li>Strong analytical skills with solid Excel and financial modeling capability</li><li>Experience working in a multinational environment</li><li>Proactive, detail‑oriented, and commercially minded approach</li></ul> Key Highlights of the Role <ul><li>High‑visibility FP&A role with strong business partnering exposure</li><li>Work with a globally admired premium brand</li><li>Influence strategic and commercial decision‑making in Japan</li><li>Collaborative, international working environment</li><li>Ideal next step for candidates looking to broaden their FP&A leadership scope</li></ul> Location Tokyo Salary 10 - 12 million yen Reference Number: 06940-0013411478 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjU3MjQwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-06T08:24:16Z

Accounting Manager

Tokyo,
remote
Permanent
15.0M - 17.0M JPY / Yearly
Company ProfileA global insurance brokerage and risk advisory group is seeking a Captive Insurance Accountant to support Japanese corporates in establishing and operating overseas insurance entities such as Singapore and Bermuda. The firm operates with a small, elite team in Japan and provides highly specialized captive insurance advisory and management services. The RoleAs a Captive Insurance Accountant, you will manage full accounting operations for overseas captive insurance companies. This includes preparing monthly, quarterly, and annual financial statements, coordinating with external auditors and tax advisors, handling regulatory reporting to overseas authorities, and ensuring compliance with IFRS, US GAAP, or JGAAP. You will also work closely with actuaries on insurance liability calculations and advise clients on financial and accounting matters. The role offers high autonomy within a boutique, international environment. Your Skills <ul><li>Business-level Japanese and English are mandatory.</li><li>Strong accounting background, ideally within financial services.</li><li>Experience preparing financial statements and supporting audits.</li><li>CPA or accounting qualification is preferred.</li><li>High attention to detail and ability to work independently in a small team.</li></ul> Key Highlights of the Role <ul><li>Develop rare expertise in captive insurance accounting, a highly niche and valuable field in Japan.</li><li>Gain international exposure working with overseas regulators and global stakeholders.</li><li>Join a small, high-caliber team with strong autonomy and direct client impact.</li><li>Fully remote work flexibility with competitive compensation up to approximately 15M JPY depending on experience.</li></ul> Location Tokyo Salary15 -17 million yen Reference Number: 06940-0013392781 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/WXVyaWtvLkFrYW1pbmUuMTk3MDguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-03-02T06:51:48Z

Product Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile Own the Payments Platform at a Fast-Growing Hospitality Tech Company AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue. The Role <ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul> Your Skills <ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul> Key Highlights of the Role <ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul> You must be based in Japan or hold a valid work visa. Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013408081 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T08:46:19Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Company ProfileOur client is a global leader in the premium consumer goods sector, with a strong presence in Japan and a reputation for innovation, brand excellence, and industry‑leading business practices. As the Japan business continues to grow, the company is seeking a high‑caliber FP&A Manager who can elevate financial insights, partner closely with senior stakeholders, and contribute directly to strategic decision‑making. The Role<ul><li>The FP&A Manager will serve as a key business partner to commercial, marketing, supply chain, and regional leadership teams. This role requires a strong analytical mind, excellent communication skills, and the ability to influence and challenge the business constructively. You will drive budgeting, forecasting, management reporting, and financial analysis that empowers leaders to make informed, high‑impact decisions.</li></ul> Your Skills <ul><li>Fluent Japanese speaker with business‑level English</li><li>Strong FP&A background within a multinational environment (consumer, luxury, FMCG, or related industries preferred)</li><li>Excellent business partnering skills with the ability to influence and build trust</li><li>Proven track record in stakeholder management, including senior and cross‑functional teams</li><li>Advanced analytical ability and strong command of financial modeling</li><li>Proactive, collaborative, and comfortable operating in a fast‑paced, matrixed environment</li><li>High attention to detail paired with the ability to see the bigger picture</li></ul> Key Highlights of the Role <ul><li>Lead annual budgeting, quarterly forecasting, and month‑end performance analysis</li><li>Partner closely with business leaders to provide insight, challenge assumptions, and guide strategic planning</li><li>Translate complex financial data into clear, actionable recommendations for senior stakeholders</li><li>Drive financial modeling for business cases, investments, launches, and strategic initiatives</li><li>Strengthen financial processes, tools, and reporting to support business growth</li><li>Collaborate with regional and global FP&A teams to align reporting and performance metrics</li><li>Consolidate financial results and prepare management presentations for leadership</li><li>Support continuous improvement initiatives across finance and operations</li></ul> What This Role Offers<ul><li>High visibility within the Japan leadership team</li><li>Opportunity to shape financial strategy and drive transformation across the business</li><li>Collaborative, globally connected environment</li><li>Chance to partner directly with decision‑makers and create meaningful business impact</li></ul> Location Tokyo Salary12 - 14 million yen Reference Number: 06940-0013385241 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjY5NjQxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-02-20T00:46:56Z

Fullstack Engineer

Fukuoka,
remote
Contract
11.2M - 11.2M JPY / Yearly
Company Profile<ul><li>A growing technology company with a strong presence in Fukuoka. The organization offers a popular social platform for married individuals, developed by an experienced engineering team with backgrounds in leading tech firms and utilizing the latest AI technology. The app currently has over 400,000 cumulative members and is known for its intuitive UI/UX and vibrant user community.</li></ul>The Role<ul><li>Design, develop, and maintain new features and improvements for a large-scale web application</li><li>Collaborate closely with customer service and design teams to optimize user experience</li><li>Work in an autonomous engineering environment focused on rapid iteration and technical excellence</li></ul>Your Skills<ul><li>Strong knowledge of both frontend and backend web development</li><li>Proficiency with modern technologies such as TypeScript, JavaScript, Python, React, Node.js, DynamoDB, SQL</li><li>Familiarity with cloud infrastructure and tools: AWS, Git, GitHub, Amplify, Jest, GraphQL, Lambda, S3, etc.</li></ul>Key Highlights of the Role<ul><li>Join a compact engineering team (<10 people) with direct access to leadership</li><li>Impact a product supporting over 400,000 users, with 1,000+ new sign-ups daily and highly active user engagement</li><li>Enjoy flexible work arrangements, autonomy in tool selection, and opportunities to contribute across the full stack</li><li>Regular career development discussions and participation in management by engineers</li><li>Tech stack maintained within one year of latest releases, and English communication opportunities provided</li></ul>Location FukuokaSalary 11,232,000 yen annualReference Number: 06940-0013372175 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c2Fvcmkua29kYWthLjY4Mjc3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-02-20T04:03:20Z

AP Manager

Tokyo,
remote
Permanent
9.0M - 12.0M JPY / Yearly
Company Profile Our client is a leading global consumer brand with a long-standing presence in Japan. Known for its premium products, strong market reputation, and commitment to operational excellence, the company continues to grow its footprint across the region. With a highly collaborative culture and a strong focus on process improvement, the Japan entity is now strengthening its Finance team by hiring an experienced AP Manager. The Role - AP Manager As the AP Manager, you will oversee all Accounts Payable operations for the Japan business and ensure accurate, timely, and compliant processing of vendor invoices, payments, and related accounting activities. You will partner closely with cross‑functional teams-including SSC-as well as regional and global Finance teams. This role requires exceptional communication skills, strong process discipline, and the ability to drive improvements in a fast‑paced multinational environment. Key responsibilities include: Managing end-to-end AP operations, including invoice processing, payment runs, vendor management, and reconciliations Ensuring compliance with internal controls, local regulations, tax rules, and corporate policies Leading AP team members, providing coaching, guidance, and performance development Overseeing closing activities related to AP and supporting audits (internal/external) Identifying process improvement opportunities and supporting global system enhancements (e.g., SAP) Acting as the key Japan contact for regional/global Finance stakeholders Handling escalations, resolving vendor issues, and improving service levels Your Skills We are looking for a candidate with: <ul><li>Native-level Japanese and business-level English</li><li>Experience in AP or broader accounting operations, ideally in a multinational company</li><li>Preferred: Background in consumer goods, retail, FMCG, luxury, or similar industries</li><li>Knowledge of Japanese tax requirements (consumption tax, invoice system)</li><li>Strong understanding of internal controls and accounting processes</li><li>Experience working with ERP systems (SAP preferred)</li><li>Team leadership or supervisory experience is a strong plus</li><li>High attention to detail, strong ownership, and ability to work cross-functionally</li></ul> Key Highlights of the Role <ul><li>Work for a globally respected brand with strong stability in Japan</li><li>Partner with regional and global teams</li><li>Opportunity to lead and develop team members</li><li>Drive process improvements and influence operational excellence</li><li>Ideal for candidates seeking career progression within a multinational environment</li></ul> Location Tokyo Salary 9 - 12 million yen Reference Number: 06940-0013406468 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjAyMzM1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-06T08:14:59Z

Accounting Manager

Tokyo,
remote
Permanent
6.0M - 8.0M JPY / Yearly
Company ProfileGlobal US retail company with a strong history. The Role<ul><li>Provide guidance and expertise to the Accounts Payable team in the third-party shared service center.</li><li>Partner with stakeholders in Japan to manage payment timelines, approvals, and internal controls.</li><li>Drive process improvements within the Accounts Payable function.</li><li>Ensure timely and accurate processing of vendor invoices and payments.</li><li>Analyze and forecast vendor payments, including accrual identification.</li><li>Reconcile related general ledger accounts.</li></ul> Your Skills <ul><li>5 or more years of Accounts Payable experience</li><li>Fluent Japanese and business level English</li><li>Nissho Boki 2nd Grade or equivalent accounting / finance certification, or higher</li><li>ERP system usage experience</li></ul> Key Highlights of the Role <ul><li>Work for a well known, globally recognized organization with a strong history</li><li>Gain experience working for a company with many customer channels - E-commerce, department stores, outlet etc</li><li>Accounting team is large - chance to gain a lot of experience and grow your career</li><li>Japan is the 2nd biggest market</li><li>Sales increasing year on year</li><li>Career promotion opportunities</li><li>Work from home 2 days a week, 3 days a week in the office</li><li>Full flex time</li></ul> Location Tokyo Salary6 -8 million yen Reference Number: 06940-0013370383 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMzgwNzQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-09T05:50:24Z