78 results for Customer Service Manager jobs

Senior Manager, CS, QA & OF

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileDesigns, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands. The RoleLead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.<ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul> Your Skills <ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013404204 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-09T07:14:35Z

Global ERP Head

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company ProfileA leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology. The Role<ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security & access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul> Key Responsibilities Application Delivery<ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul> Service Management<ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul> Vendor Management<ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery & IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul> People Management<ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul> Your Skills <ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 06940-0013418715 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-13T08:24:21Z

Compliance AVP

Tokyo,
remote
Permanent
7.0M - 13.0M JPY / Yearly
Company ProfileOur client is a leading global insurance and asset management group with over 200 years of history and a strong presence across international markets. The company serves millions of customers worldwide and is recognized for its financial stability, strong governance framework, and long-term commitment to innovation and customer protection. The Japan business offers a unique blend of global best practices and local market expertise, with a collaborative and inclusive culture that encourages cross-functional partnership, knowledge sharing, and continuous professional development. The Role<ul><li>Support the design, implementation, and enhancement of compliance programs, policies, and internal controls</li><li>Provide advisory support on compliance-related matters and regulatory requirements</li><li>Monitor regulatory developments and assist with implementation of necessary actions</li><li>Conduct compliance monitoring, risk assessments, and internal reviews</li><li>Investigate incidents involving policy breaches, misconduct, or operational issues, including root cause analysis and remediation planning</li><li>Prepare internal reports, management updates, and regulatory submissions where required</li><li>Support training and awareness initiatives to strengthen compliance culture across the organization</li><li>Partner with cross-functional stakeholders to improve governance frameworks and reduce compliance risk</li><li>Drive continuous improvement initiatives to strengthen operational processes and internal controls</li></ul> Your Skills <ul><li>5+ years of experience in insurance or broader financial services</li><li>Background in compliance, AML, risk management, internal audit, investigations, operations, customer service, or related functions</li><li>Experience with regulatory reporting or regulator communication is a plus</li><li>Strong analytical, documentation, and stakeholder management skills</li><li>Ability to work independently in a fast-paced and evolving environment</li><li>Native/fluent Japanese and business-level English</li></ul> Key Highlights of the Role <ul><li>Join a globally recognized insurance leader with strong long-term stability</li><li>Flexible hybrid working environment with supportive work-life balance</li><li>Gain exposure to regulatory, governance, investigation, and risk management topics</li><li>Work in a collaborative multinational environment with strong internal mobility</li><li>Excellent platform for long-term career growth in compliance and governance</li></ul> Location Tokyo Salary7 - 13 million yen Reference Number: 06940-0013451584 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMDg2MDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T05:33:47Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:55Z

IT Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<ul><li>Key Responsibilities<ul><li>Demonstrate strategic vision and strong execution in delivering high-quality internal information and communication technology services that outperform typical market expectations</li><li>Support oversight of the organization's full technology infrastructure, including servers, networks, telecommunications, and cloud-based services</li><li>Maintain strong cybersecurity practices to safeguard confidential client information and preserve privileged communications</li><li>Lead and supervise the desktop support team</li><li>Partner with organizational leadership to create and implement technology strategies that support business goals</li><li>Help develop and maintain relationships with outside vendors, equipment manufacturers, solution partners, and service providers</li><li>Assist with managing the technology budget, including forecasting, expense control, and investment planning</li><li>Create, implement, and uphold technology policies, procedures, and best practices</li><li>Ensure adherence to industry regulations and data privacy requirements</li><li>Lead technology training efforts to improve employee productivity and user adoption of systems</li><li>Develop and carry out disaster recovery and business continuity plans</li></ul>Required Qualifications<ul><li>5-7 years of experience in technology management, ideally within a professional services setting</li><li>Demonstrated experience managing technology infrastructure in a Windows-based and cloud productivity environment</li><li>Experience operating and managing virtualization technologies, including virtual desktop environments and hypervisors, within a large organization</li><li>Adaptable and flexible mindset, with the ability to respond to changing business and environmental conditions and work independently with initiative</li><li>Experience in cybersecurity, data protection, disaster recovery, and business continuity planning</li><li>Strong communication skills, including the ability to explain technical concepts clearly to non-technical employees and administrative leadership</li></ul>Preferred Qualifications<ul><li>Familiarity with technology applications and workflows commonly used in the legal sector</li><li>Experience with industry-specific software platforms for content or case management, or similar systems</li><li>Relevant professional certifications in infrastructure, security, service management, or technical support</li><li>Understanding of compliance requirements and ethical technology considerations within the legal field</li><li>Experience with cloud migration projects and hybrid infrastructure environments</li><li>Knowledge of electronic discovery processes and litigation support tools</li><li>Bachelor's degree in computer science, information technology, or a related discipline, or equivalent practical experience</li></ul>About the Organization<ul><li>This is a full-service law practice with approximately 70 legal professionals and about 40 business support employees</li></ul>Location Tokyo Salary10 million yen Reference Number: 67040-0013410520 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. </li></ul><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjU4Nzk3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-23T04:58:09Z

Customer Facing Business Analyst - Saas

Tokyo,
remote
Permanent
0 - 14.0M JPY / Yearly
Company Profile<ul><li>An international Saas company preparing to enter the Japan market. Their services allow their customers digitize and automate their service and repair management operations.</li><li>They have a strong pipeline of business for Japan (including confirmed projects) and can leverage their work with Nikkei businesses in other regions to support their entry into the domestic Japanese market.</li></ul> The Role<ul><li>You'll be the bridge between APAC tech teams and Japanese customers as they implement the system.</li><li>You'll be creating user stories, defining customer requirements, preparing documentation, and ensuring the service meets the needs of the Japan market.</li><li>Each customer is different because clients all have different platforms and tech ecosystems, so you'll need to be curious to understand those differences and help define appropriate solutions.</li></ul> Your Skills <ul><li>Fluent Japanese (N1) and English are mandatory.</li><li>Someone from a product management, project management, or business analysis background with experience managing/influencing Japanese stakeholders would be ideal.</li><li>Exposure / knowledgeable of how major Japanese companies actually operate behind the scenes; how decisions are made in those corporations.</li></ul> Key Highlights of the Role <ul><li>Join a market entry which is an excellent move for your resume - you'll be one of the initial hires in the Japan market and a critical figure for the growth of the company.</li><li>Very flexible working environment, hybrid work style would usually be 3-4 days from home, with 1-2 days with the customer.</li><li>An innovative AI-native SaaS company, with ambitious expansion plans into other regions and territories.</li></ul> Location Tokyo Salary11 - 14 million yen Reference Number: 06940-0013443056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjM3NTE1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-27T05:11:33Z

Project Manager

Tokyo,
remote
Permanent
13.0M - 16.0M JPY / Yearly
Company ProfileThey are one of the most respected IT Software and IT Services provider within supply chain and logistic industry. With exponential increase in online consumption, their business is expected to double in the next 3-5 years. The Role<ul><li>Manages multiple, concurrent consulting projects of moderate to high complexity</li><li>Resolves project issues including budget, timeline, and scope</li><li>Provides regular project communication and status reporting</li><li>Manages project quality to ensure customer satisfaction and ROI</li><li>Builds collaborative relationship that increases customer's perception of the value The company brings to their business and expands future business opportunities</li><li>Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed</li><li>Collaborates with appropriate The company resources on customer's business, organization and culture to strengthen customer relationships</li><li>Facilitates Change Request process during active projects</li><li>Identifies project resource requirements and updates appropriate systems to drive forecast and resource needs</li><li>Creates and manages project budgets, invoice process and Accounting process for the various types of project (i.e., time & materials, fixed bid, milestone acceptance, etc..)</li><li>Manages A/R for all Consulting Projects to ensure payments are processed within the negotiated terms</li><li>Maximizes margin on Consulting projects</li><li>Maintains Customer and Project sites within The company tools</li><li>Coordinates and facilitates system handover to Support Services</li><li>Provides guidance, feedback, coaching, mentoring and developmental experiences to project team</li><li>Ensures compliance with The company's implemenation methodology on each Consulting project</li><li>Able to perform The company project quality audits</li><li>Maintain the Global Project dashboard for their active projects and manages remedy plan for escalated Consulting projects</li><li>Manages Project Teams of 3 to 12 Associates, including self</li><li>Travels within JAPAN region as required for project success</li></ul> Your Skills <ul><li>Minimum 5+ years enterprise application software implementation project management experience, with a proven track record delivering large scale complex projects.</li><li>Experience in S&OP, Demand Planning, Supply Planning, Factory Planning, Warehouse Management or Transport Management experience is highly advantageous.</li><li>Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget. Outstanding presentation, facilitation, communication and negotiation skills.</li><li>Highly organized and ability to multi-task on multiple workstreams</li><li>Customer-focused account and stakeholder management skills.</li><li>Knowledge and understanding of the consulting services offering and complexity of implementations.</li><li>Understanding of broad competitive services market.</li><li>Demonstrated relationships with Industry system integrators.</li><li>High comfort level and presence with senior executives</li><li>Experience and success selling implementation consulting services.</li><li>Ability to manage project challenges and risks with proposed mitigation plans</li></ul> Key Highlights of the Role <ul><li>This role will focus on managing the delivery of large scale/multi-streams implementation projects for key/strategic clients, across Japan region.</li><li>Based in Japan, this person will manage all aspects of packaged software implementation projects, leading multiple work streams and delivering through a team of colleagues from across Japan and globally.</li></ul> Location Tokyo Salary13 - 16 million yen Reference Number: 06940-0013424887 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjE5MTU5LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T00:47:09Z

IT Service Delivery Manager - CRM / eCommerce

Tokyo,
remote
Permanent
9.0M - 11.5M JPY / Yearly
Company ProfileAn instantly recognizable beauty, skincare, and cosmetics company who have operations globally, and a strong and established presence in Japan. The Role<ul><li>You'll manage service delivery (including ticket and incident management) relating to a range of digital systems such as CRM/eCommerce platforms.</li><li>You'll also be supporting business stakeholders to prioritize tickets and identify areas for system enhancements and process improvements.</li><li>The goal is to improve the end user experience - so you'll work with vendors and internal stakeholders alike to achieve this.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>IT operations / service delivery background with a specific focus on CRM / eCommerce systems.</li><li>Experience with Salesforce Marketing Cloud / Salesforce Commerce Cloud or GCP would be a big advantage.</li></ul> Key Highlights of the Role <ul><li>You'll be part of a well-known and stable global business, with upwards mobility both inside and outside of Japan.</li><li>You'll manage both internal and external stakeholders daily, making use of your Japanese and English skills in this truly international environment.</li><li>You'll be working in an innovative industry that constantly builds new solutions to reach and engage with its customer base.</li></ul> Location Tokyo Salary9 - 11.5 million yen Reference Number: 06940-0013450785 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjkyMjEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T06:21:05Z

Payment Operations Analyst/Sr.Analyst

Tokyo,
remote
Permanent
7.0M - 10.0M JPY / Yearly
Company Profile Our client is a fast-growing global fintech company specializing in cross-border payments and financial infrastructure. The Role <ul><li>Support payment transaction processing for retail and institutional clients</li><li>Handle client onboarding and KYC / due diligence processes</li><li>Process local and cross-border payments and monitor transaction flow</li><li>Investigate and resolve payment exceptions, operational issues, and service incidents</li><li>Reconcile incoming funds and ensure accurate settlement of transactions</li><li>Coordinate with Finance and relevant teams on accounting and reconciliation matters</li><li>Respond to client queries and support issue resolution in collaboration with Client Service teams</li><li>Prepare operational reports, invoices, and settlement tracking</li><li>Maintain strong internal controls and ensure operational accuracy</li><li>Support remediation initiatives, regulatory requests, and operational improvement projects</li></ul> Your Skills <ul><li>2+ years of experience in operations, client service, middle office, payment operations, settlement, or related functions</li><li>Experience in financial services, fintech, banking, payments, or fund transfer services preferred</li><li>Experience with payment processing or transaction operations is a strong plus</li><li>Strong attention to detail and ability to work accurately under pressure</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Proactive, hands-on, and solutions-oriented mindset</li><li>Native/fluent Japanese and business-level English</li><li>Team leadership, project coordination, or stakeholder management experience is a plus</li></ul> Key Highlights of the Role <ul><li>Work closely with regional and global stakeholders across Operations, Compliance, Product, and Technology</li><li>Gain broad exposure beyond traditional operations, including client onboarding, payment processing, and regulatory support</li><li>Small but agile Japan team with strong visibility and career growth opportunities</li><li>Opportunity to take ownership and contribute directly to operational improvements</li></ul> Location Tokyo Salary 7 - 10 million yen Reference Number: 06940-0013453158 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjQxNjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T03:20:23Z

Internal Audit Manager (Financial Services)

Tokyo,
remote
Permanent
8.5M - 13.0M JPY / Yearly
Company Profile A multinational insurance and financial services provider serving customers across diverse markets throughout Japan, and APAC. The Role<ul><li>Lead and execute risk-based internal audit projects, including planning, fieldwork, control testing, reporting, and follow-up actions to assess the effectiveness of governance, risk management, and internal controls.</li><li>Partner with management to identify key business risks, evaluate control frameworks, and recommend practical solutions to strengthen controls and risk culture across the organization.</li><li>Monitor and validate remediation activities, ensuring audit findings are addressed effectively and within agreed timelines.</li><li>Support the Head of Audit in developing and maintaining a comprehensive risk-based audit plan aligned with business strategy, regulatory requirements, and key organizational risks.</li><li>Prepare and present audit reports, progress updates, and management presentations for senior leadership, audit committees, and group internal audit stakeholders, providing independent assurance and actionable insights.</li></ul> Your Skills<ul><li>5+ years of audit experience within insurance companies</li><li>Fluent Japanese and business level English</li><li>Accounting or audit qualifications are highly preferred - CPA, CIA, ACCA, Masters in Accounting etc</li></ul> Key Highlights of the Role<ul><li>The company's continued expansion across Asia creates opportunities for career progression and involvement in new initiatives</li><li>Hybrid remote work system. Company policy is remote work 2 days / week, however flexibility for more frequent remote work possible with manager's approval</li><li>Full flex time (no core hours). Shorter working hours, 9:00 - 17:00</li><li>Relaxed dress code, allowing employees to work in casual attire when in the office</li><li>Lower overtime hours. Good work life balance</li><li>Employee benefits program and housing support program</li><li>Extensive training and development support available</li></ul> Location Tokyo Salary8.5 - 13 million yen Reference Number: 67040-0013454629 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMDc4NzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-18T07:29:01Z

Business Development Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<ul><li>A high-growth technology organization developing advanced AI solutions is seeking a strategic business leader to drive expansion across its AI-related product portfolio. The organization focuses on AI agents and MCP servers while building scalable customer implementation models and strengthening collaboration across product, engineering, and commercial functions. Based on general knowledge.</li></ul>The Role<ul><li>Develop and execute the go-to-market strategy across AI-related products, with a particular focus on AI agents and MCP servers</li><li>Lead business strategy development and promotion in alignment with the product roadmap, business planning, and KPI design</li><li>Drive pricing strategy, packaging, and sales enablement initiatives</li><li>Develop targeting and approach strategies for new customer acquisition</li><li>Build a scalable customer onboarding and implementation support structure, including transition design from FDE to Customer Success</li><li>Translate customer engagement, value validation, and product feedback into the product roadmap</li><li>Propose AI solutions to customers based on business needs and use cases</li><li>Measure ROI for implemented customers and structure repeatable success cases</li><li>Lead cross-functional projects in collaboration with the CTO Office, Product, PM, and Sales teams</li><li>Work closely with the development team, including FDE</li><li>Report to senior leadership and support executive decision-making</li></ul>Your Skills<ul><li>Proven experience in business strategy development and execution within AI, SaaS, or advanced technology environments</li><li>Strong knowledge of go-to-market planning, business planning, KPI design, pricing, and packaging</li><li>Ability to lead customer proposals, implementation design, ROI measurement, and success case development end-to-end</li><li>Strong cross-functional project leadership and stakeholder management skills</li><li>Experience supporting executive reporting and strategic decision-making</li></ul>Key Highlights of the Role<ul><li>Opportunity to lead the commercial strategy of a cutting-edge AI product portfolio</li><li>High-impact position with close collaboration across leadership, product, engineering, and sales teams</li><li>Ability to directly influence both customer value creation and future product direction</li></ul>Location TokyoSalary 15,000,000 yenReference Number 06940-0013443187 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlraXRvLk5haXRvLjc4OTYzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-18T08:24:42Z

Finance Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company ProfileLeading global travel service provider searching for a Japan Finance Manager for their growing business. The Role<ul><li>Lead all accounting and finance activities for the Japan entity, including monthly and annual closing, cash flow management, tax compliance, budget-to-actual analysis, and maintenance of internal controls.</li><li>Oversee finance-related operational functions such as customer credit assessments, quotation and contract reviews, accounts receivable (invoicing), and accounts payable processes.</li><li>Serve as the key liaison between global headquarters and the Japan office, providing financial analysis to support local decision-making while driving process improvements and automation initiatives.</li><li>Take on ad hoc responsibilities as needed by management and work cross-functionally with internal teams to support business objectives.</li></ul> Your Skills <ul><li>Business level Mandarin and business level Japanese or English</li><li>5+ years of practical accounting and FP&A experience. Must have experience leading or overseeing annual closing processes</li><li>Prior management or supervisory experience</li></ul> Key Highlights of the Role <ul><li>Travel benefits</li><li>Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact</li><li>Can provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise</li><li>Company-sponsored greetings and activities at holidays, birthdays, and colorful team events</li><li>401K</li><li>Very international environment</li><li>Good work life balance. Overtime for this position is 10 - 20 hours per month</li><li>Hybrid remote work. Work from home 2 days a week after 6 months upon joining</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013436687 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMTg5NjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T09:01:42Z

Business Controller

Tokyo,
remote
Permanent
15.0M - 19.0M JPY / Yearly
Company ProfileLarge FMCG manufacturing and distribution company looking for a General Manager for their large Finance Department The Role<ul><li>This position oversees end-to-end finance operations within a large, multi-client service environment, covering areas such as transactional accounting, reporting, and management accounting. Leading a sizable team, the role focuses on delivering high-quality outputs in line with defined performance metrics, while also driving process improvements and operational transformation through the effective use of technology and automation.</li></ul> Your Skills <ul><li>Native/fluent Japanese and business level English</li><li>All rounded finance and accounting experience</li><li>Experience managing large organizations - experience managing organizations of 50 - 100 or more people, or managing multiple teams</li><li>Practical experience in visualizing and improving business processes and increasing productivity through the implementation of IT tools</li></ul> Key Highlights of the Role <ul><li>Work for a global leader with a huge presence</li><li>Great work/life balance with full flex time, and hybrid remote work</li><li>Company offers self-development programs, including e-learning and English language lessons</li><li>Generous leave programs</li><li>Retirement allowance system, employee stock ownership plan, various insurances</li><li>Business casual working environment</li></ul> Location Tokyo Salary15 - 19 million yen Reference Number: 06940-0013402453 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uNjA5ODEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T07:46:46Z

Financial Planning Analyst

Tokyo,
remote
Contract
6.2M - 10.4M JPY / Yearly
Company profile: <ul><li>a global leader in health, wellness, and beauty, empowering people to achieve their potential through innovative products and a unique business model.</li></ul> The Role:<ul><li>As a Strategic Financial Analyst, you will act as a trusted advisor to cross-functional teams, partnering closely with Sales, Strategy Planning, Digital Experience, and Customer Service. You'll focus on cost center strategy, bonus incentives analysis, budget creation, quarterly forecasting, and risk/opportunity reporting. Your insights will shape actions to maximize sales, COI%, distributor and buyer growth across our diverse, matrixed organization. This role requires a keen understanding of the client's business model and the agility to drive improvements through both financial and non-financial KPIs.</li></ul> Skills Required: <ul><li>Fluent Japanese (JLPT N1) and advanced English communication</li><li>Advanced financial analysis: budgeting, forecasting, variance analysis, and KPI measurement</li><li>Ability to interpret complex financial data, draw actionable insights, and communicate findings to all levels</li><li>Proficiency in Excel (pivot tables, v-lookup, intermediate macros), database programming (TM1, Cognos, Access), and data visualization</li><li>Strong knowledge of general accounting principles, GAAP, and financial reporting standards</li></ul>Soft Skills: <ul><li>Cross-functional partnership-experience working in a global, multicultural matrix environment</li><li>Relationship building and stakeholder management; influence and negotiate effectively with both internal and external partners</li><li>Strategic thinker who sees the big picture and proactively identifies risks and opportunities</li><li>Strong critical thinking and problem-solving skills, with the ability to synthesize and present data-driven recommendations</li><li>Outstanding time management-capable of juggling multiple priorities with attention to quality and detail</li><li>Consulting mindset: provide clear, actionable financial guidance and analysis to support business decisions</li><li>Cultural agility and adaptability, thriving in diverse teams across Asia, Europe, and the Americas</li></ul>Location Tokyo Salary6 - 10 million yen Reference Number: 67040-0013411491 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2FpbC5jYW5ldGUuMzkyODYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-08T00:44:09Z

Financial Planning & Analysis Manager

Tokyo,
remote
Contract
8.3M - 12.5M JPY / Yearly
The Role FP&A role to support a blend of managerial accounting and project-related finance support for a pharma client. This role will partner closely with finance leadership to deliver reporting, planning, analysis, and cross-functional support in a dynamic environment.Managerial Accounting:<ul><li>Prepare and deliver accurate, timely financial reports for internal stakeholders and leadership</li><li>Support regular reporting cycles, including monthly and periodic financial analysis.</li><li>Respond to reporting-related inquiries with clear explanations and reliable data.</li><li>Assist with budgeting, forecasting, and financial planning activities.</li><li>Consolidate financial information from multiple sources and ensure consistency and accuracy in reporting.</li><li>Provide ad hoc analysis to support business decision-making.</li></ul> Project / PMO Finance Support:<ul><li>Provide finance and operational support for business projects and cross-functional initiatives.</li><li>Assist with tracking project progress, timelines, financial impact, and key deliverables.</li><li>Help coordinate reporting and communication among stakeholders involved in project execution.</li><li>Support governance, documentation, and process improvement efforts related to project activities.</li></ul> Your Skills Qualifications:<ul><li>Experience in FP&A, managerial accounting, or financial reporting.</li><li>Strong analytical, reporting, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Experience supporting cross-functional projects or transformation initiatives is a plus.</li><li>Proficiency in financial systems and spreadsheet-based analysis.</li></ul> What We're Looking For<ul><li>A detail-oriented and proactive finance professional who can balance recurring reporting responsibilities with project-based support.</li><li>Someone comfortable working with leadership, handling sensitive financial data, and adapting as business needs evolve.</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013449314 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2FpbC5jYW5ldGUuODY2MDQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-09T04:21:01Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
20.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. The RoleThis role sits at the intersection of strategy, finance, and enterprise technology.Position Summary<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul>Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul>ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul>Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul>Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 06940-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMTg0NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-20T04:32:46Z

Compliance Manager

Tokyo,
remote
Permanent
8.0M - 14.0M JPY / Yearly
Company ProfileOur client is an international financial services firm specializing in wealth management, investment advisory, and long-term asset formation solutions for individual and corporate clients. Operating in a highly regulated environment, the firm provides access to a broad range of global investment products and offers an independent advisory model tailored to client needs. The Japan business is a lean and entrepreneurial organization with strong international connectivity, offering high visibility and direct impact on business growth and governance. The Role<ul><li>Lead and oversee the company's risk and compliance framework across Japan operations</li><li>Ensure adherence to applicable financial regulations, internal policies, and industry standards</li><li>Manage regulatory filings, reporting, and communication with relevant regulatory bodies and industry associations</li><li>Review sales and marketing activities to ensure compliance with financial product distribution rules</li><li>Conduct compliance monitoring, internal assessments, and control reviews to identify and mitigate risks</li><li>Provide compliance training and guidance to front-office and broader business teams</li><li>Develop enterprise risk management strategies and oversee risk mitigation initiatives</li><li>Support governance reporting to senior management and relevant committees</li><li>Act as a key contact during regulatory inspections, audits, and compliance reviews</li><li>Lead incident response and remediation for compliance breaches or risk-related issues</li></ul> Your Skills <ul><li>5+ years of experience in regulatory compliance within financial services</li><li>Strong knowledge of securities regulations, ideally with exposure to Type I / Type II FIBO environments</li><li>Experience in asset management, securities, fund distribution, wealth management, or retail investment products preferred</li><li>Exposure to regulatory inspections, filings, and regulator communication</li><li>Strong commercial awareness and ability to balance business growth with regulatory requirements</li><li>Native / fluent Japanese and business-level English</li><li>Strong stakeholder management and communication skills</li></ul> Key Highlights of the Role <ul><li>Senior standalone leadership role with broad ownership across risk and compliance</li><li>Small but highly visible organization with direct access to executive leadership</li><li>Exposure to international stakeholders and global investment products</li><li>Opportunity to shape governance frameworks and influence business strategy</li><li>Flexible retirement age with strong openness to experienced senior candidates</li></ul> Location Tokyo Salary8 - 14 million yen Reference Number: 06940-0013455443 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjExMjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:07:01Z

Compliance Manager

Tokyo,
remote
Permanent
10.0M - 13.0M JPY / Yearly
Company ProfileOur client is one of Japan's leading financial services and insurance groups with a significant international presence across Asia, Europe, and the Americas. The organization operates a broad global business platform and continues to strengthen its overseas governance, risk management, and compliance frameworks as part of its ongoing international expansion strategy. The Role<ul><li>Experience in Legal or Compliance functions</li><li>Insurance industry experience preferred, though candidates from broader financial services backgrounds are welcome</li><li>Business-level English and fluent/native-level Japanese required</li><li>Strong communication and stakeholder management skills</li><li>Interest in international business, global governance, and cross-border compliance matters</li><li>Ability to work collaboratively in a multinational environment</li></ul> Your Skills <ul><li>Support the enhancement of overseas compliance frameworks and governance structures</li><li>Monitor compliance risks across overseas entities and provide advisory support to local management and compliance teams</li><li>Develop and maintain overseas compliance-related policies, procedures, and manuals</li><li>Assist in designing and implementing compliance programs for overseas operations</li><li>Support identification of emerging compliance risks and implementation of necessary controls</li><li>Coordinate with internal stakeholders and overseas offices regarding compliance-related matters</li><li>Participate in global compliance and governance initiatives related to international business expansion</li></ul> Key Highlights of the Role <ul><li>Opportunity to join a globally recognized Japanese financial services group with strong international business exposure</li><li>Strategic role supporting overseas compliance and governance initiatives across international operations</li><li>Exposure to cross-border regulatory matters and collaboration with overseas management teams</li><li>Strong long-term career development opportunities, including potential global mobility and international assignments</li><li>Collaborative and stable working environment with hybrid work style and good work-life balance</li><li>Diverse team structure with a mix of local/international employees and recent mid-career hires</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013439175 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNDI5MzEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T08:03:05Z

IT Business Solutions Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Overview Our client is a globally recognised leader in the premium sports equipment and lifestyle industry, with operations spanning multiple continents and a well-established presence across Asia-Pacific. Their Japan business operates across multiple channels - including e-commerce, owned retail stores, and third-party retailer networks - supported by an integrated back-office technology environment that connects supply chain, warehouse, and sales systems end to end. This is a hands-on IT management role reporting to the Director of Japan & Asia IT. The IT Business Solutions Manager will act as the key liaison between Japan's business teams and global IT, taking ownership of back-office systems that underpin the company's omnichannel operations - from warehouse and inventory management through to EDI connectivity with external retail partners. The Role<ul><li>Manage the development, implementation, and ongoing support of back-office systems - including ERP, WMS, and EDI - across the company's omnichannel operations spanning e-commerce, owned retail, and third-party retailers</li><li>Lead EDI integration projects connecting the business with third-party retailer and distribution partner systems, ensuring accurate and timely data exchange across the supply chain</li><li>Work closely with business stakeholders and global IT teams to analyse current systems, identify process gaps, and recommend improvements that support operational and commercial goals</li><li>Coordinate with supply chain and warehouse teams to ensure WMS and SCM solutions are optimised and aligned with both local needs and global standards</li><li>Manage outsourced and third-party vendor relationships, overseeing delivery against project specifications and service level expectations</li><li>Liaise between Japan, Asia, and global headquarters to share best practices, stay current on global system developments, and propose enhancements relevant to Japan's business</li><li>Respond to shifting operational demands and, where needed, work with key stakeholders to prioritise projects and manage risks effectively</li></ul> Your Skills <ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>At least 10 years of IT experience, with solid hands-on background in back-office systems - particularly ERP, WMS, SCM, and EDI - ideally within a retail, wholesale, or omnichannel business environment</li><li>Practical experience managing EDI connectivity with external retailers or distribution partners</li><li>Familiarity with omnichannel operations - understanding how online, owned retail, and third-party retail channels interact with back-office and supply chain systems</li><li>Experience managing vendors, outsourced teams, and project delivery within a structured IT environment</li><li>Strong communication skills with the ability to work effectively across business and IT teams, both locally and globally</li><li>Business-level proficiency in both Japanese and English; Japanese nationality or JLPT N1 certification preferred</li></ul> Key Highlights of the Role <ul><li>Omnichannel scope - Work at the centre of a multi-channel business, with visibility across e-commerce, retail stores, and third-party retailer operations - and the systems that connect them all</li><li>Back-office ownership - Take meaningful responsibility for ERP, WMS, SCM, and EDI systems that are critical to how the business moves product from warehouse to customer</li><li>Global connectivity - Collaborate with IT and business teams across Asia and globally, bringing a local perspective to an international technology environment</li></ul> Location Tokyo Salary 10 -12 million yen Reference Number: 06940-0013437465 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuNDY5ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-15T04:41:02Z

Accounting Manager

Tokyo,
remote
Permanent
7.0M - 9.0M JPY / Yearly
Company Profile<ul><li>Our client is a globally recognized premium consumer brand with a strong and long‑established presence in Japan. Known for its high‑quality products and strong brand heritage, the company operates across retail, e‑commerce, and wholesale channels.</li><li>The Japan business works closely with regional and global HQ and continues to strengthen its finance organization to support operational excellence and business growth.</li></ul> The Role - Accounting Manager<ul><li>As the Accounting Manager, you will oversee Accounts Payable and General Ledger operations for the Japan entity, ensuring accurate, timely, and compliant financial reporting. This role plays a key part in month‑end close, audit support, and cross‑functional collaboration with internal stakeholders and global finance teams.</li></ul> Key responsibilities include:<ul><li>Managing end‑to‑end AP operations and GL accounting activities</li><li>Leading monthly, quarterly, and year‑end closing processes</li><li>Reviewing and approving journal entries, account reconciliations, and accruals</li><li>Ensuring compliance with internal controls, accounting standards, and local regulations</li><li>Coordinating with shared service centers, BPO partners, and external auditors</li><li>Supporting tax‑related processes and J‑SOX / audit requirements</li><li>Driving process improvements and enhancing efficiency through system and workflow optimization</li><li>Acting as a key point of contact for regional / global finance teams</li></ul> Your Skills & Experience We are looking for a candidate with:<ul><li>Native‑level Japanese and business‑level English</li><li>Strong experience in AP, GL, and month‑end closing</li><li>Preferred: Background in consumer goods, retail, FMCG, or luxury brands</li><li>Solid understanding of accounting controls and compliance requirements</li><li>Experience working in a multinational environment</li><li>ERP system experience (SAP, Oracle, NetSuite, or similar)</li><li>Detail‑oriented, hands‑on mindset with strong stakeholder‑management skills</li></ul> Key Highlights of the Role<ul><li>High‑impact role within a premium global brand</li><li>Broad AP & GL ownership with visibility to senior finance leadership</li><li>Close collaboration with regional and global teams</li><li>Opportunity to drive process improvements and strengthen controls</li><li>Stable business with strong brand equity in Japan</li></ul> Location Tokyo Salary7 - 9 million yen Reference Number: 06940-0013417106 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjkwMzI3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-10T00:32:25Z

Senior Accountant

Tokyo,
remote
Permanent
10.0M - 14.0M JPY / Yearly
Company ProfileAn international financial services company specializing in electronic trading and investment solutions across global financial markets. The Role<ul><li>Regulatory Reporting & Financial Control: Oversee regulatory capital, client money segregation, financial reporting, reconciliations, audits, and regulatory submissions while maintaining a strong control environment.</li><li>Treasury & Tax Management: Manage treasury activities, bank transfers, cash flow oversight, and support corporate, indirect, and withholding tax compliance and reporting.</li><li>Business Partnering & Strategic Support: Partner with local and regional stakeholders on board reporting, management analysis, new product launches, and business initiatives.</li><li>Systems, Projects & Process Improvement: Lead finance transformation, process automation, control enhancements, and implementation of regional and global systems and tools.</li></ul> Your Skills <ul><li>Fluent/native Japanese and business level English - will need to have an interview in English / regular communication with Europe</li><li>Strong accounting + regulatory reporting</li><li>FS background, ideally securities but flexible as long as candidates have experience within financial services</li></ul> Key Highlights of the Role <ul><li>Stable company with low turnover</li><li>Work closely with an experienced Head of Finance who brings extensive financial services expertise, offering excellent mentorship and learning opportunities. The lean team structure also provides regular exposure to senior management and key business decisions</li><li>Comfortable and friendly environment with an open culture</li><li>Hybrid remote work with 2 days remote work per week</li><li>Company genuinely cares about their employees and is accommodating to personal needs / situations that require additional flexibility</li><li>Good work life balance</li></ul> Location Tokyo Salary10 - 14 million yen Reference Number: 06940-0013456992 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMTc5OTAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-18T07:14:31Z

Technical Translation & Deployment Support Specialist

Tokyo,
remote
Contract
8.4M - 8.4M JPY / Yearly
The Role<ul><li>Real-time Japanese-English interpretation is provided for technical meetings, workshops, and board meetings.</li><li>Technical documents, reports, project plans, and customer communications are translated accurately.</li><li>Communication between factory teams, engineers, business stakeholders, and overseas management is supported.</li><li>Technical discussions are clarified to ensure both parties fully understand business and system requirements.</li><li>Meeting summaries, action items, and follow-up documents are created for internal and customer teams.</li><li>Schedules and communications are coordinated across multiple stakeholders and time zones.</li><li>Business requirements are gathered from end-users and translated into a technical context.</li><li>On-site meetings and factory visits with customers are supported when a deeper operational understanding is required.</li><li>Potential communication gaps and cultural misunderstandings are identified before they impact deliveries.</li><li>The smooth implementation of platform deployments is supported through structured coordination and reporting.</li></ul>Location Tokyo Salary8.4 million yen Reference Number: 67040- 0013429108 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC44NTEwOS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-06-04T08:30:57Z

Accounting Manager

Hyogo,
remote
Permanent
10.0M - 14.0M JPY / Yearly
Company ProfileA global technology-driven company is seeking a Finance Manager to lead its finance function in Japan. The company operates across multiple international markets and serves a diverse customer base through specialized business solutions and services. With a presence in more than 30 countries, it combines the stability of a global organization with an entrepreneurial and collaborative culture. The Role As the senior finance leader in Japan, you will oversee the full spectrum of finance activities, including accounting, financial reporting, budgeting, treasury, tax, internal controls, and team management. You will work closely with the Global CFO based in Europe and local management, playing a key role in strengthening governance and rebuilding the finance organization in Japan. Your Skills <ul><li>Multinational accounting and finance management experience</li><li>Team management experience</li><li>Ability to work in a hands-on and lean environment</li><li>Fluent Japanese and Business English</li></ul> Key Highlights of the Role <ul><li>Effectively act as the top finance leader in Japan</li><li>Direct reporting line to the Global CFO</li><li>Broad responsibilities covering accounting, FP&A, treasury, governance, and internal controls</li><li>Opportunity to rebuild and strengthen the finance organization</li><li>International exposure with frequent interaction with global stakeholders</li><li>Hybrid work style and flexible working hours</li></ul> Location Hyogo Salary10 - 14 million yen Reference Number: 067040-0013453069 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/eXVzdWtlLmhhY2hpbm8uNjMyNTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-22T04:31:01Z

Head of Service

Yokohama,
remote
Permanent
13.0M - 13.0M JPY / Yearly
Company ProfileA global industrial manufacturing company specializing in high-precision gear technology and advanced machinery solutions for automotive, aerospace, and heavy industry clients. The Role<ul><li>Lead and manage the service business across Japan, including field service, maintenance, and aftermarket support</li><li>Drive revenue growth through service contracts, spare parts, and customer retention initiatives</li><li>Oversee service operations, ensuring high-quality delivery, efficiency, and customer satisfaction</li></ul> Your Skills <ul><li>Strong leadership experience in service or aftersales within industrial machinery or manufacturing</li><li>Solid understanding of mechanical systems, gear technology, or related engineering fields</li><li>Business-level English and native-level Japanese communication skills</li></ul> Key Highlights of the Role <ul><li>Senior leadership position with full responsibility for service operations in Japan</li><li>Opportunity to drive business growth and improve operational excellence</li><li>Work within a global organization with strong technical expertise and market presence</li></ul> Location Yokohama, Kanagawa Salary13 million yen Reference Number: 06940-0013429235 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjg4MDA4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T03:26:20Z

Compliance Manager

Tokyo,
remote
Permanent
10.0M - 14.0M JPY / Yearly
Company ProfileOur client is a leading global provider of risk management and protection solutions, serving millions of customers across multiple international markets. The company operates at the intersection of financial services, technology, and consumer products, with a strong reputation for innovation, operational excellence, and long-term business stability. The Japan business combines local market expertise with a highly collaborative global network, offering employees meaningful cross-border exposure and opportunities to influence business decisions at both local and regional levels. The Role<ul><li>Lead and strengthen the compliance program for the Japan business, ensuring alignment with both local regulatory requirements and global standards</li><li>Advise business stakeholders on compliance risks and regulatory matters in day-to-day operations and strategic initiatives</li><li>Develop and maintain compliance policies, frameworks, processes, and internal controls</li><li>Identify, assess, and mitigate compliance risks while maintaining effective monitoring and reporting frameworks</li><li>Conduct compliance reviews, monitoring activities, audits, and data-driven risk assessments</li><li>Provide guidance on regulatory matters including privacy, third-party risk, and governance controls</li><li>Oversee vendor due diligence and ongoing third-party compliance risk management</li><li>Prepare compliance reports, dashboards, and management updates for local and regional stakeholders</li><li>Deliver compliance training and promote a strong risk-aware culture across the organization</li><li>Manage and mentor a junior compliance team member</li></ul> Your Skills <ul><li>5+ years of experience in Compliance, Risk Management, Internal Audit, or related control functions</li><li>Experience within financial services, insurance, fintech, or other regulated industries preferred</li><li>Strong understanding of compliance frameworks, risk assessment, and internal controls</li><li>Experience with regulatory reporting, investigations, or monitoring is a plus</li><li>Prior people management, project leadership, or vendor management experience is highly valued</li><li>Native / fluent Japanese and business-level English</li><li>Strong communication, stakeholder management, and analytical skills</li></ul> Key Highlights of the Role <ul><li>Join a globally recognized multinational with strong long-term stability</li><li>Regional reporting line with extensive exposure to APAC and global stakeholders</li><li>Broad role covering compliance advisory, governance, risk, monitoring, and strategy</li><li>Opportunity to manage and develop junior talent while shaping the Japan compliance function</li><li>Flexible hybrid working environment with strong work-life balance</li></ul> Location Tokyo Salary10 - 14 million yen Reference Number: 06940-0013455408 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uODM4OTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:54:44Z