59 results for Customer Service Manager jobs

Senior Manager, CS, QA & OF

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileDesigns, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands. The RoleLead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.<ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul> Your Skills <ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013404204 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-09T07:14:37Z

Global ERP Head

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company ProfileA leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology. The Role<ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security & access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul> Key Responsibilities Application Delivery<ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul> Service Management<ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul> Vendor Management<ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery & IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul> People Management<ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul> Your Skills <ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 06940-0013418715 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-13T08:24:23Z

Customer Facing IT Project Manager - System Implementation

Tokyo,
remote
Permanent
14.0M - 18.0M JPY / Yearly
Company ProfileUS fintech company who support major financial institutions globally by providing infrastructure and technology services. Their solutions are also aimed at helping small-medium sized businesses scale their growth. The Role<ul><li>You'll be working closely with customers to implement a range of the company's fintech products and services. To achieve this, you'll be working with commercial teams to support presales activities and also generating user stories and requirements from the customer.</li><li>Collaborate with global stakeholders, both internal and external, to lead projects relating to system configuration, implementation, testing, etc.</li><li>Support customers as a contact point for ongoing system maintenance and improvements.</li></ul> Your Skills <ul><li>Fluent Japanese and English are mandatory.</li><li>Previous experience as a customer facing IT project manager, with experience of implementing systems or services.</li><li>Capable of leading projects with a regional / global scale.</li><li>Exposure to the financial services sector would be an advantage, but not essential.</li></ul> Key Highlights of the Role <ul><li>Join a global team, working with international stakeholders daily.</li><li>The solutions you provide will essentially help small to medium sized businesses to grow and scale their operations due to investment decisions.</li><li>You'll be working with a stable international company with plenty of experience in Japan. Their products are used by some of the most well-known banks and enterprise customers, so they have a strong reputation within the industry despite not being widely known to the public.</li></ul> Location Tokyo Salary14 - 18 million yen Reference Number: 06940-0013393643 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjQ1NzY3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-03-05T06:52:24Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:57Z

IT Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<ul><li>Key Responsibilities<ul><li>Demonstrate strategic vision and strong execution in delivering high-quality internal information and communication technology services that outperform typical market expectations</li><li>Support oversight of the organization's full technology infrastructure, including servers, networks, telecommunications, and cloud-based services</li><li>Maintain strong cybersecurity practices to safeguard confidential client information and preserve privileged communications</li><li>Lead and supervise the desktop support team</li><li>Partner with organizational leadership to create and implement technology strategies that support business goals</li><li>Help develop and maintain relationships with outside vendors, equipment manufacturers, solution partners, and service providers</li><li>Assist with managing the technology budget, including forecasting, expense control, and investment planning</li><li>Create, implement, and uphold technology policies, procedures, and best practices</li><li>Ensure adherence to industry regulations and data privacy requirements</li><li>Lead technology training efforts to improve employee productivity and user adoption of systems</li><li>Develop and carry out disaster recovery and business continuity plans</li></ul>Required Qualifications<ul><li>5-7 years of experience in technology management, ideally within a professional services setting</li><li>Demonstrated experience managing technology infrastructure in a Windows-based and cloud productivity environment</li><li>Experience operating and managing virtualization technologies, including virtual desktop environments and hypervisors, within a large organization</li><li>Adaptable and flexible mindset, with the ability to respond to changing business and environmental conditions and work independently with initiative</li><li>Experience in cybersecurity, data protection, disaster recovery, and business continuity planning</li><li>Strong communication skills, including the ability to explain technical concepts clearly to non-technical employees and administrative leadership</li></ul>Preferred Qualifications<ul><li>Familiarity with technology applications and workflows commonly used in the legal sector</li><li>Experience with industry-specific software platforms for content or case management, or similar systems</li><li>Relevant professional certifications in infrastructure, security, service management, or technical support</li><li>Understanding of compliance requirements and ethical technology considerations within the legal field</li><li>Experience with cloud migration projects and hybrid infrastructure environments</li><li>Knowledge of electronic discovery processes and litigation support tools</li><li>Bachelor's degree in computer science, information technology, or a related discipline, or equivalent practical experience</li></ul>About the Organization<ul><li>This is a full-service law practice with approximately 70 legal professionals and about 40 business support employees</li></ul>Location Tokyo Salary10 million yen Reference Number: 67040-0013410520 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. </li></ul><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjU4Nzk3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-23T04:58:15Z

Customer Facing Business Analyst - Saas

Tokyo,
remote
Permanent
0 - 14.0M JPY / Yearly
Company Profile<ul><li>An international Saas company preparing to enter the Japan market. Their services allow their customers digitize and automate their service and repair management operations.</li><li>They have a strong pipeline of business for Japan (including confirmed projects) and can leverage their work with Nikkei businesses in other regions to support their entry into the domestic Japanese market.</li></ul> The Role<ul><li>You'll be the bridge between APAC tech teams and Japanese customers as they implement the system.</li><li>You'll be creating user stories, defining customer requirements, preparing documentation, and ensuring the service meets the needs of the Japan market.</li><li>Each customer is different because clients all have different platforms and tech ecosystems, so you'll need to be curious to understand those differences and help define appropriate solutions.</li></ul> Your Skills <ul><li>Fluent Japanese (N1) and English are mandatory.</li><li>Someone from a product management, project management, or business analysis background with experience managing/influencing Japanese stakeholders would be ideal.</li><li>Exposure / knowledgeable of how major Japanese companies actually operate behind the scenes; how decisions are made in those corporations.</li></ul> Key Highlights of the Role <ul><li>Join a market entry which is an excellent move for your resume - you'll be one of the initial hires in the Japan market and a critical figure for the growth of the company.</li><li>Very flexible working environment, hybrid work style would usually be 3-4 days from home, with 1-2 days with the customer.</li><li>An innovative AI-native SaaS company, with ambitious expansion plans into other regions and territories.</li></ul> Location Tokyo Salary11 - 14 million yen Reference Number: 06940-0013443056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjM3NTE1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-27T05:11:35Z

Project Manager

Tokyo,
remote
Permanent
13.0M - 16.0M JPY / Yearly
Company ProfileThey are one of the most respected IT Software and IT Services provider within supply chain and logistic industry. With exponential increase in online consumption, their business is expected to double in the next 3-5 years. The Role<ul><li>Manages multiple, concurrent consulting projects of moderate to high complexity</li><li>Resolves project issues including budget, timeline, and scope</li><li>Provides regular project communication and status reporting</li><li>Manages project quality to ensure customer satisfaction and ROI</li><li>Builds collaborative relationship that increases customer's perception of the value The company brings to their business and expands future business opportunities</li><li>Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed</li><li>Collaborates with appropriate The company resources on customer's business, organization and culture to strengthen customer relationships</li><li>Facilitates Change Request process during active projects</li><li>Identifies project resource requirements and updates appropriate systems to drive forecast and resource needs</li><li>Creates and manages project budgets, invoice process and Accounting process for the various types of project (i.e., time & materials, fixed bid, milestone acceptance, etc..)</li><li>Manages A/R for all Consulting Projects to ensure payments are processed within the negotiated terms</li><li>Maximizes margin on Consulting projects</li><li>Maintains Customer and Project sites within The company tools</li><li>Coordinates and facilitates system handover to Support Services</li><li>Provides guidance, feedback, coaching, mentoring and developmental experiences to project team</li><li>Ensures compliance with The company's implemenation methodology on each Consulting project</li><li>Able to perform The company project quality audits</li><li>Maintain the Global Project dashboard for their active projects and manages remedy plan for escalated Consulting projects</li><li>Manages Project Teams of 3 to 12 Associates, including self</li><li>Travels within JAPAN region as required for project success</li></ul> Your Skills <ul><li>Minimum 5+ years enterprise application software implementation project management experience, with a proven track record delivering large scale complex projects.</li><li>Experience in S&OP, Demand Planning, Supply Planning, Factory Planning, Warehouse Management or Transport Management experience is highly advantageous.</li><li>Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget. Outstanding presentation, facilitation, communication and negotiation skills.</li><li>Highly organized and ability to multi-task on multiple workstreams</li><li>Customer-focused account and stakeholder management skills.</li><li>Knowledge and understanding of the consulting services offering and complexity of implementations.</li><li>Understanding of broad competitive services market.</li><li>Demonstrated relationships with Industry system integrators.</li><li>High comfort level and presence with senior executives</li><li>Experience and success selling implementation consulting services.</li><li>Ability to manage project challenges and risks with proposed mitigation plans</li></ul> Key Highlights of the Role <ul><li>This role will focus on managing the delivery of large scale/multi-streams implementation projects for key/strategic clients, across Japan region.</li><li>Based in Japan, this person will manage all aspects of packaged software implementation projects, leading multiple work streams and delivering through a team of colleagues from across Japan and globally.</li></ul> Location Tokyo Salary13 - 16 million yen Reference Number: 06940-0013424887 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjE5MTU5LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T00:47:15Z

IT Support Manager

Tokyo,
remote
Permanent
10.5M - 10.5M JPY / Yearly
Company Profile A leading global company recognized for innovative solutions and a strong presence in dynamic markets.The Role<ul><li>Oversee the stability and availability of critical business applications, ensuring continuous operations through proactive monitoring and issue prevention.</li><li>Lead rapid incident response and troubleshooting to effectively minimize downtime, restoring services in collaboration with relevant teams.</li><li>Apply AI and machine learning tools to analyze logs and user activity, enabling early detection and resolution of potential problems.</li></ul>Your Skills<ul><li>Professional experience in IT infrastructure or application support.</li><li>Demonstrated problem-solving and communication skills; adaptable to dynamic business environments.</li><li>Solid understanding of AI technology, automation practices, and a strong desire for ongoing professional development.</li></ul>Key Highlights of the Role<ul><li>Drive the adoption of AI within the support function, including training, documentation creation, and developing team best practices.</li><li>Automate routine tasks to enhance operational efficiency and reduce the risk of human error.</li><li>Establish comprehensive monitoring and alerting systems, conduct root cause analysis following incidents, and implement prevention strategies.</li><li>Work cross-functionally with product, engineering, and business teams to identify opportunities for AI integration and enhanced customer experience.</li><li>Set clear metrics for system performance and reliability to maintain high user satisfaction.</li><li>Stay updated on emerging AI technologies and industry trends by evaluating and piloting new solutions.</li><li>Take the lead on BAU projects and initiatives as part of the Japan-based application support team.</li></ul>Location TokyoSalary10.5 million yen Reference Number: 06940-0013377628 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC45NTI5OC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-03-11T02:14:04Z

Finance Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company ProfileLeading global travel service provider searching for a Japan Finance Manager for their growing business. The Role<ul><li>Lead all accounting and finance activities for the Japan entity, including monthly and annual closing, cash flow management, tax compliance, budget-to-actual analysis, and maintenance of internal controls.</li><li>Oversee finance-related operational functions such as customer credit assessments, quotation and contract reviews, accounts receivable (invoicing), and accounts payable processes.</li><li>Serve as the key liaison between global headquarters and the Japan office, providing financial analysis to support local decision-making while driving process improvements and automation initiatives.</li><li>Take on ad hoc responsibilities as needed by management and work cross-functionally with internal teams to support business objectives.</li></ul> Your Skills <ul><li>Business level Mandarin and business level Japanese or English</li><li>5+ years of practical accounting and FP&A experience. Must have experience leading or overseeing annual closing processes</li><li>Prior management or supervisory experience</li></ul> Key Highlights of the Role <ul><li>Travel benefits</li><li>Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact</li><li>Can provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise</li><li>Company-sponsored greetings and activities at holidays, birthdays, and colorful team events</li><li>401K</li><li>Very international environment</li><li>Good work life balance. Overtime for this position is 10 - 20 hours per month</li><li>Hybrid remote work. Work from home 2 days a week after 6 months upon joining</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013436687 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMTg5NjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T09:01:48Z

Business Controller

Tokyo,
remote
Permanent
15.0M - 19.0M JPY / Yearly
Company ProfileLarge FMCG manufacturing and distribution company looking for a General Manager for their large Finance Department The Role<ul><li>This position oversees end-to-end finance operations within a large, multi-client service environment, covering areas such as transactional accounting, reporting, and management accounting. Leading a sizable team, the role focuses on delivering high-quality outputs in line with defined performance metrics, while also driving process improvements and operational transformation through the effective use of technology and automation.</li></ul> Your Skills <ul><li>Native/fluent Japanese and business level English</li><li>All rounded finance and accounting experience</li><li>Experience managing large organizations - experience managing organizations of 50 - 100 or more people, or managing multiple teams</li><li>Practical experience in visualizing and improving business processes and increasing productivity through the implementation of IT tools</li></ul> Key Highlights of the Role <ul><li>Work for a global leader with a huge presence</li><li>Great work/life balance with full flex time, and hybrid remote work</li><li>Company offers self-development programs, including e-learning and English language lessons</li><li>Generous leave programs</li><li>Retirement allowance system, employee stock ownership plan, various insurances</li><li>Business casual working environment</li></ul> Location Tokyo Salary15 - 19 million yen Reference Number: 06940-0013402453 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uNjA5ODEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T07:46:48Z

Financial Planning Analyst

Tokyo,
remote
Contract
6.2M - 10.4M JPY / Yearly
Company profile: <ul><li>a global leader in health, wellness, and beauty, empowering people to achieve their potential through innovative products and a unique business model.</li></ul> The Role:<ul><li>As a Strategic Financial Analyst, you will act as a trusted advisor to cross-functional teams, partnering closely with Sales, Strategy Planning, Digital Experience, and Customer Service. You'll focus on cost center strategy, bonus incentives analysis, budget creation, quarterly forecasting, and risk/opportunity reporting. Your insights will shape actions to maximize sales, COI%, distributor and buyer growth across our diverse, matrixed organization. This role requires a keen understanding of the client's business model and the agility to drive improvements through both financial and non-financial KPIs.</li></ul> Skills Required: <ul><li>Fluent Japanese (JLPT N1) and advanced English communication</li><li>Advanced financial analysis: budgeting, forecasting, variance analysis, and KPI measurement</li><li>Ability to interpret complex financial data, draw actionable insights, and communicate findings to all levels</li><li>Proficiency in Excel (pivot tables, v-lookup, intermediate macros), database programming (TM1, Cognos, Access), and data visualization</li><li>Strong knowledge of general accounting principles, GAAP, and financial reporting standards</li></ul>Soft Skills: <ul><li>Cross-functional partnership-experience working in a global, multicultural matrix environment</li><li>Relationship building and stakeholder management; influence and negotiate effectively with both internal and external partners</li><li>Strategic thinker who sees the big picture and proactively identifies risks and opportunities</li><li>Strong critical thinking and problem-solving skills, with the ability to synthesize and present data-driven recommendations</li><li>Outstanding time management-capable of juggling multiple priorities with attention to quality and detail</li><li>Consulting mindset: provide clear, actionable financial guidance and analysis to support business decisions</li><li>Cultural agility and adaptability, thriving in diverse teams across Asia, Europe, and the Americas</li></ul>Location Tokyo Salary6 - 10 million yen Reference Number: 67040-0013411491 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2FpbC5jYW5ldGUuMzkyODYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-08T00:44:15Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
20.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. The RoleThis role sits at the intersection of strategy, finance, and enterprise technology.Position Summary<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul>Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul>ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul>Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul>Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 06940-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMTg0NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-20T04:32:51Z

Compliance Manager

Tokyo,
remote
Permanent
10.0M - 13.0M JPY / Yearly
Company ProfileOur client is one of Japan's leading financial services and insurance groups with a significant international presence across Asia, Europe, and the Americas. The organization operates a broad global business platform and continues to strengthen its overseas governance, risk management, and compliance frameworks as part of its ongoing international expansion strategy. The Role<ul><li>Experience in Legal or Compliance functions</li><li>Insurance industry experience preferred, though candidates from broader financial services backgrounds are welcome</li><li>Business-level English and fluent/native-level Japanese required</li><li>Strong communication and stakeholder management skills</li><li>Interest in international business, global governance, and cross-border compliance matters</li><li>Ability to work collaboratively in a multinational environment</li></ul> Your Skills <ul><li>Support the enhancement of overseas compliance frameworks and governance structures</li><li>Monitor compliance risks across overseas entities and provide advisory support to local management and compliance teams</li><li>Develop and maintain overseas compliance-related policies, procedures, and manuals</li><li>Assist in designing and implementing compliance programs for overseas operations</li><li>Support identification of emerging compliance risks and implementation of necessary controls</li><li>Coordinate with internal stakeholders and overseas offices regarding compliance-related matters</li><li>Participate in global compliance and governance initiatives related to international business expansion</li></ul> Key Highlights of the Role <ul><li>Opportunity to join a globally recognized Japanese financial services group with strong international business exposure</li><li>Strategic role supporting overseas compliance and governance initiatives across international operations</li><li>Exposure to cross-border regulatory matters and collaboration with overseas management teams</li><li>Strong long-term career development opportunities, including potential global mobility and international assignments</li><li>Collaborative and stable working environment with hybrid work style and good work-life balance</li><li>Diverse team structure with a mix of local/international employees and recent mid-career hires</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013439175 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNDI5MzEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T08:03:11Z

IT Business Solutions Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Overview Our client is a globally recognised leader in the premium sports equipment and lifestyle industry, with operations spanning multiple continents and a well-established presence across Asia-Pacific. Their Japan business operates across multiple channels - including e-commerce, owned retail stores, and third-party retailer networks - supported by an integrated back-office technology environment that connects supply chain, warehouse, and sales systems end to end. This is a hands-on IT management role reporting to the Director of Japan & Asia IT. The IT Business Solutions Manager will act as the key liaison between Japan's business teams and global IT, taking ownership of back-office systems that underpin the company's omnichannel operations - from warehouse and inventory management through to EDI connectivity with external retail partners. The Role<ul><li>Manage the development, implementation, and ongoing support of back-office systems - including ERP, WMS, and EDI - across the company's omnichannel operations spanning e-commerce, owned retail, and third-party retailers</li><li>Lead EDI integration projects connecting the business with third-party retailer and distribution partner systems, ensuring accurate and timely data exchange across the supply chain</li><li>Work closely with business stakeholders and global IT teams to analyse current systems, identify process gaps, and recommend improvements that support operational and commercial goals</li><li>Coordinate with supply chain and warehouse teams to ensure WMS and SCM solutions are optimised and aligned with both local needs and global standards</li><li>Manage outsourced and third-party vendor relationships, overseeing delivery against project specifications and service level expectations</li><li>Liaise between Japan, Asia, and global headquarters to share best practices, stay current on global system developments, and propose enhancements relevant to Japan's business</li><li>Respond to shifting operational demands and, where needed, work with key stakeholders to prioritise projects and manage risks effectively</li></ul> Your Skills <ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>At least 10 years of IT experience, with solid hands-on background in back-office systems - particularly ERP, WMS, SCM, and EDI - ideally within a retail, wholesale, or omnichannel business environment</li><li>Practical experience managing EDI connectivity with external retailers or distribution partners</li><li>Familiarity with omnichannel operations - understanding how online, owned retail, and third-party retail channels interact with back-office and supply chain systems</li><li>Experience managing vendors, outsourced teams, and project delivery within a structured IT environment</li><li>Strong communication skills with the ability to work effectively across business and IT teams, both locally and globally</li><li>Business-level proficiency in both Japanese and English; Japanese nationality or JLPT N1 certification preferred</li></ul> Key Highlights of the Role <ul><li>Omnichannel scope - Work at the centre of a multi-channel business, with visibility across e-commerce, retail stores, and third-party retailer operations - and the systems that connect them all</li><li>Back-office ownership - Take meaningful responsibility for ERP, WMS, SCM, and EDI systems that are critical to how the business moves product from warehouse to customer</li><li>Global connectivity - Collaborate with IT and business teams across Asia and globally, bringing a local perspective to an international technology environment</li></ul> Location Tokyo Salary 10 -12 million yen Reference Number: 06940-0013437465 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuNDY5ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-15T04:41:08Z

Accounting Manager

Tokyo,
remote
Permanent
7.0M - 9.0M JPY / Yearly
Company Profile<ul><li>Our client is a globally recognized premium consumer brand with a strong and long‑established presence in Japan. Known for its high‑quality products and strong brand heritage, the company operates across retail, e‑commerce, and wholesale channels.</li><li>The Japan business works closely with regional and global HQ and continues to strengthen its finance organization to support operational excellence and business growth.</li></ul> The Role - Accounting Manager<ul><li>As the Accounting Manager, you will oversee Accounts Payable and General Ledger operations for the Japan entity, ensuring accurate, timely, and compliant financial reporting. This role plays a key part in month‑end close, audit support, and cross‑functional collaboration with internal stakeholders and global finance teams.</li></ul> Key responsibilities include:<ul><li>Managing end‑to‑end AP operations and GL accounting activities</li><li>Leading monthly, quarterly, and year‑end closing processes</li><li>Reviewing and approving journal entries, account reconciliations, and accruals</li><li>Ensuring compliance with internal controls, accounting standards, and local regulations</li><li>Coordinating with shared service centers, BPO partners, and external auditors</li><li>Supporting tax‑related processes and J‑SOX / audit requirements</li><li>Driving process improvements and enhancing efficiency through system and workflow optimization</li><li>Acting as a key point of contact for regional / global finance teams</li></ul> Your Skills & Experience We are looking for a candidate with:<ul><li>Native‑level Japanese and business‑level English</li><li>Strong experience in AP, GL, and month‑end closing</li><li>Preferred: Background in consumer goods, retail, FMCG, or luxury brands</li><li>Solid understanding of accounting controls and compliance requirements</li><li>Experience working in a multinational environment</li><li>ERP system experience (SAP, Oracle, NetSuite, or similar)</li><li>Detail‑oriented, hands‑on mindset with strong stakeholder‑management skills</li></ul> Key Highlights of the Role<ul><li>High‑impact role within a premium global brand</li><li>Broad AP & GL ownership with visibility to senior finance leadership</li><li>Close collaboration with regional and global teams</li><li>Opportunity to drive process improvements and strengthen controls</li><li>Stable business with strong brand equity in Japan</li></ul> Location Tokyo Salary7 - 9 million yen Reference Number: 06940-0013417106 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjkwMzI3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-10T00:32:31Z

Head of Service

Yokohama,
remote
Permanent
13.0M - 13.0M JPY / Yearly
Company ProfileA global industrial manufacturing company specializing in high-precision gear technology and advanced machinery solutions for automotive, aerospace, and heavy industry clients. The Role<ul><li>Lead and manage the service business across Japan, including field service, maintenance, and aftermarket support</li><li>Drive revenue growth through service contracts, spare parts, and customer retention initiatives</li><li>Oversee service operations, ensuring high-quality delivery, efficiency, and customer satisfaction</li></ul> Your Skills <ul><li>Strong leadership experience in service or aftersales within industrial machinery or manufacturing</li><li>Solid understanding of mechanical systems, gear technology, or related engineering fields</li><li>Business-level English and native-level Japanese communication skills</li></ul> Key Highlights of the Role <ul><li>Senior leadership position with full responsibility for service operations in Japan</li><li>Opportunity to drive business growth and improve operational excellence</li><li>Work within a global organization with strong technical expertise and market presence</li></ul> Location Yokohama, Kanagawa Salary13 million yen Reference Number: 06940-0013429235 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjg4MDA4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T03:26:22Z

Compliance Managing Director

Tokyo,
remote
Permanent
20.0M - 35.0M JPY / Yearly
Company ProfileOur client is a globally recognized fintech platform operating across numerous international markets, providing innovative cross-border financial solutions to millions of users worldwide. As part of its continued expansion in Japan, the company is building a new regulated investment/business entity focused on asset products and securities-related services. The Role<ul><li>Lead the acquisition and maintenance of the Type-1 FIBO license under the Japanese Financial Instruments and Exchange Act (FIEA)</li><li>Act as primary liaison with Japanese regulators and industry bodies regarding regulatory matters, filings, inspections, and governance topics</li><li>Build and maintain effective compliance frameworks, policies, controls, and governance structures</li><li>Partner closely with business and product teams to support sustainable growth while balancing regulatory expectations</li><li>Advise senior stakeholders on regulatory risk, compliance strategy, and business initiatives</li><li>Develop systems and processes for monitoring regulatory compliance and internal risk management</li><li>Educate and support internal teams regarding Japanese securities regulations and compliance requirements</li><li>Work closely with global operational, product, and compliance teams across multiple international offices</li><li>Support board-level and senior management reporting regarding compliance and regulatory matters</li></ul> Your Skills <ul><li>Strong Regulatory Compliance experience within financial services</li><li>Experience handling securities-related regulations, FIBO licenses, or asset/investment products highly preferred</li><li>Ability to operate in fast-paced, less structured, and highly entrepreneurial environments</li><li>Strong stakeholder management skills with the ability to challenge and influence both regulators and business stakeholders constructively</li><li>Traditional highly rigid banking-style profiles may not be the best fit; strong adaptability and commercial mindset are important</li><li>Fluent English and business/fluent Japanese required</li><li>Open to a broad range of seniority/age levels</li></ul> Key Highlights of the Role <ul><li>Opportunity to join a globally scaled fintech platform with strong growth trajectory and highly international environment</li><li>Strategic leadership role driving the establishment and licensing of a newly created regulated entity in Japan</li><li>Lead the Type-1 Financial Instruments Business Operator (FIBO) licensing process from initial application through business launch</li><li>Work directly with regional and global compliance/business leadership teams across Tokyo, Singapore, Sydney, London, and Europe</li><li>High-impact position with broad ownership across regulatory engagement, governance, compliance framework design, and business expansion</li><li>Opportunity to build and scale the compliance function from an early-stage setup</li><li>Equity/RSU component alongside highly competitive compensation package</li></ul> Location Tokyo Salary20 - 35 million yen Reference Number: 06940-0013439153 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNTk5OTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T08:03:10Z

Compliance Director

Tokyo,
remote
Permanent
20.0M - 30.0M JPY / Yearly
Company Profile Our client is an Asset Management arm of a global financial services group with years of operations across various jurisdictions. The Role <ul><li>Provide day-to-day compliance advisory to the Japan Asset Management business across a range of products and activities</li><li>Act as a key point of contact for regulatory matters, including managing and responding to inquiries from the Financial Services Agency of Japan</li><li>Support the implementation and interpretation of Japan asset management regulations, ensuring practical application across business lines</li><li>Conduct compliance monitoring and testing of key controls and processes to ensure adherence to internal policies and regulatory requirements</li><li>Maintain and enhance Compliance-owned policies, procedures, and frameworks in line with local and regional expectations</li><li>Partner closely with business stakeholders to provide guidance on new initiatives, products, and transactions from a compliance perspective</li><li>Support the development and delivery of compliance training programs for employees in Japan</li><li>Collaborate with regional (Asia) and global Compliance teams to ensure alignment with group-wide standards and frameworks</li><li>Assist in preparing regulatory reports, internal reporting, and management updates as required</li><li>Contribute to ongoing improvement of the compliance framework, including identifying gaps, risks, and enhancement opportunities</li></ul> Your Skills <ul><li>10+ years of regulatory compliance experience, with some years at Buy-Side industry</li><li>Able to communicate smoothly with the local regulator, and the global stakeholders</li></ul> Key Highlights of the Role <ul><li>Become part of a global financial services group operating in numerous jurisdictions</li><li>Head up Japan Compliance for the Asset Management arm independently, and work closely with the global team</li><li>Strategic position that sits close to the business - less "policing", more influence and commercial exposure</li><li>Strong infrastructure + governance already in place, backed by the group company</li></ul> Location Tokyo Salary 20 - 30 million yen Reference Number: 06940-0013421020 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMzc2MzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-24T01:33:55Z

Program Manager

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company Profile Our client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. Hiring Background <ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Program/Project Manager is needed to lead this multi-million dollars project and make sure its success.</li></ul> Your Skills <ul><li>Experience: 8-12 years of program management experience in large-scale technology-enabled programs; 5+ years in senior program management roles, ideally within insurance or financial services.</li><li>Domain Knowledge: Strong understanding of core insurance processes (policy administration, billing, claims) and regulatory considerations relevant to Japan market (FSA).</li><li>Methodologies: Proficiency in both Agile and traditional/project-driven methodologies; proven ability to run a PMO and manage multi-method programs.</li><li>Tools: Experienced with collaboration (Jira/Confluence), reporting (Power BI) and governance tools.</li><li>Platform: Experience delivering core insurance modernization programs, including data migration, platform consolidation, and vendor management.</li><li>Leadership and Communication: Demonstrated ability to influence, negotiate, and communicate effectively with executives and diverse stakeholders; strong facilitation and presentation skills.</li><li>Language: Fluent level Japanese, Business level English</li></ul> Key Highlights of the Role <ul><li>Lead major modernization initiative, shaping the future of its technology landscape and ensuring alignment with business goals.</li><li>Engage with diverse teams across IT, business units, and external partners, fostering a broad professional network and leadership skills.</li><li>Drive initiatives that reduce time to market, enhance operational efficiency and enable the deployment of innovative insurance products and services.</li><li>Work with modern architectures such as cloud integration, microservices, APIs, and automation tools, gaining valuable expertise in contemporary tech trends.</li></ul> Location Tokyo Salary 18 - 20 million yen Reference Number: 06940-0013409083 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjc4MDUzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T05:45:59Z

Network & Server Engineer

Tokyo,
remote
Contract
8.0M - 12.0M JPY / Yearly
Company Profile | 企業概要 The company is a global provider of high-bandwidth connectivity, network, and voice solutions, delivering secure and scalable infrastructure to enterprises, carriers, and financial institutions across Europe, Asia, and North America. With a reputation for engineering excellence and a customer-first culture, it continues to expand its Asia-Pacific footprint - making this an exceptional time to join and shape the future of network delivery in Japan. The Role | 職務内容<ul><li>Lead a team of Technical Validation Engineers across all technology domains, overseeing day-to-day delivery of technical validation and feasibility checks for Customer Orders and Internal Network Optimisation Orders.</li><li>Manage workload prioritization and support the professional development of each team member, ensuring consistent output quality and on-time delivery in line with SLAs.</li><li>Proactively monitor resource capacity, resolve stakeholder conflicts, and manage escalations - providing clear direction to help the team navigate complex technical challenges.</li><li>Drive Continuous Service Improvement (CSI) initiatives to evolve validation practices, raise team KPIs, and enhance overall service quality.</li><li>Report on validation performance metrics and maintain high-quality documentation in both Japanese and English.</li></ul>Your Skills | 応募資格<ul><li>Minimum 10 years of experience in network design or provisioning, with deep knowledge of Optical/Ethernet/SDH/SONET, DWDM, and EoSDH/IP technologies.</li><li>At least 5 years of hands-on team leadership experience in a technical environment.</li><li>Japanese (native level) and English (business level or above)Strong written and verbal communication skills in both</li><li>Proven ability to produce high-quality business documentation and present technical concepts to non-technical stakeholders.</li><li>Proficiency in Microsoft Office tools including Visio, Word, PowerPoint, and Excel.</li><li>CCNP or CCIE certification is a plus.</li><li>Bachelor's or Master's degree in Electrical Engineering, Network Engineering, or a related discipline.</li></ul> Key Highlights of the Role | おすすめのポイント<ul><li>Step into a senior leadership role with real influence over team performance, validation standards, and service quality.</li><li>Work at a global technology leader that values engineering depth - this is a role for a true network professional, not just a manager.</li><li>Join a collaborative, international team environment with strong support for career development and technical growth.</li><li>Contribute to meaningful Continuous Improvement initiatives that will shape how technical validation is done across the organization.</li></ul> Location Tokyo Salary 8 - 12 million yen Reference Number: 67040-0013385198 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjUwOTQ4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-01T07:19:01Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
10.0M - 12.0M JPY / Yearly
Company Profile Our client is a globally recognized premium fashion and lifestyle brand with a strong presence in Japan and internationally. Known for its creative brand DNA, high‑quality products, and consumer‑centric approach, the company operates in a fast‑paced, dynamic environment where finance plays a critical role in driving commercial decision‑making. As the Japan business continues to evolve, the FP&A function is being strengthened to support growth and strategic initiatives. The Role As the FP&A Manager, you will lead financial planning, forecasting, and performance analysis for the Japan business. Acting as a key business partner to commercial and functional leaders, you will provide insights that support strategic decisions across retail, wholesale, and e‑commerce channels. This role combines hands‑on analysis with stakeholder management and offers strong visibility to senior leadership, both locally and regionally. Key responsibilities include: <ul><li>Leading annual budgeting, forecasting, and long‑range planning processes</li><li>Delivering monthly management reporting, variance analysis, and performance insights</li><li>Partnering with business teams to support revenue growth, cost control, and profitability</li><li>Preparing business cases, scenario analysis, and ad‑hoc financial models</li><li>Supporting strategic initiatives including store performance reviews and investment decisions</li><li>Ensuring alignment with regional / global FP&A frameworks and timelines</li><li>Driving continuous improvement in FP&A processes, tools, and reporting quality</li></ul> Your Skills We are looking for a candidate with: <ul><li>Native‑level Japanese and business‑level English</li><li>Strong experience in FP&A, management accounting, or business finance</li><li>Preferred: Background in fashion, luxury, retail, consumer goods, or lifestyle brands</li><li>Proven ability to partner with non‑finance stakeholders</li><li>Strong analytical skills with solid Excel and financial modeling capability</li><li>Experience working in a multinational environment</li><li>Proactive, detail‑oriented, and commercially minded approach</li></ul> Key Highlights of the Role <ul><li>High‑visibility FP&A role with strong business partnering exposure</li><li>Work with a globally admired premium brand</li><li>Influence strategic and commercial decision‑making in Japan</li><li>Collaborative, international working environment</li><li>Ideal next step for candidates looking to broaden their FP&A leadership scope</li></ul> Location Tokyo Salary 10 - 12 million yen Reference Number: 06940-0013411478 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjU3MjQwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-06T08:24:16Z

Internal Audit Manager

Tokyo,
remote
Permanent
12.0M - 15.0M JPY / Yearly
Company Profile Our client is a global technology company specializing in cloud, data management, and enterprise software solutions, supporting organizations across North America, Europe, and Asia. Listed and fast-growing, the company is recognized for its innovation, strong client base, and international footprint, with Japan playing a key role in its regional expansion. As the business continues to scale, there is a strong focus on governance, compliance, and internal controls to support sustainable growth. The Role This role will be a critical part of the Internal Audit function, partnering closely with global stakeholders to strengthen internal controls and ensure compliance across the organization. You will work in a cross-border environment, supporting both Japan and regional audit activities. Key Responsibilities:<ul><li>Lead and execute internal audits and SOX / internal control assessments</li><li>Evaluate business processes and identify risk areas and improvement opportunities</li><li>Collaborate with regional / global audit teams and business stakeholders</li><li>Provide actionable recommendations to strengthen controls and governance frameworks</li><li>Support audit planning and reporting to senior management</li><li>Drive continuous improvement in audit processes and internal control systems</li></ul> Your Skills Native Japanese with business-level English (essential for global communication) Experience in:<ul><li>Internal audit / SOX / internal controls</li><li>Risk management and compliance</li></ul> Background in:<ul><li>Public accounting (Big 4) and/or</li><li>In-house audit / internal controls at multinational companies</li></ul> Strong stakeholder management and communication skills Ability to operate both:<ul><li>Independently (hands-on execution)</li><li>Collaboratively across regions</li></ul> Experience in technology / SaaS / global business environments is a plus Key Highlights of the Role <ul><li>Global exposure - work closely with international audit and leadership teams</li><li>Play a key role in strengthening governance in a listed tech company</li><li>Join a high-growth, innovation-driven environment</li><li>Strong interaction with senior stakeholders across functions</li><li>Opportunity to combine hands-on audit work with strategic impact</li></ul> Location Tokyo Salary12 - 15 million yen Reference Number: 06940-0013437477 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjE1MjgwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-15T04:49:47Z

Product Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile Own the Payments Platform at a Fast-Growing Hospitality Tech Company AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue. The Role <ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul> Your Skills <ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul> Key Highlights of the Role <ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul> You must be based in Japan or hold a valid work visa. Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013408081 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T08:46:19Z

Operational Risk Associate

Tokyo,
remote
Permanent
6.0M - 8.0M JPY / Yearly
Company ProfileA global financial services platform operating in the online securities and trading space, providing technology‑driven solutions to retail and institutional clients. The organization operates within a regulated financial environment and works closely with international stakeholders to support secure, efficient, and scalable operations. The Japan business plays a key role in supporting local clients while aligning with global operational standards. The RoleWe are seeking an Operations Specialist to support the day‑to‑day operations of the Japan business. This role will be responsible for ensuring smooth execution of securities operations, supporting internal controls, and maintaining high operational standards in line with regulatory and internal requirements. The position works closely with internal teams such as operations, compliance, finance, and customer support, as well as with regional and global counterparts, making it well suited for someone who is detail‑oriented and comfortable working in a fast‑paced, regulated environment. Your Skills <ul><li>Experience in operations, back‑office, or middle‑office roles, ideally within securities, brokerage, financial services, or fintech</li><li>Familiarity with operational processes, reconciliations, trade support, and internal controls</li><li>Ability to work accurately with data, documentation, and operational workflows</li><li>Native‑level Japanese (essential for internal coordination and documentation)</li><li>Business‑level English for communication with global teams</li><li>Detail‑oriented, reliable, and proactive, with a strong sense of ownership</li><li>Comfortable working in a regulated, process‑driven environment</li></ul> Key Highlights of the Role <ul><li>Operations role within a global financial services platform</li><li>Exposure to cross‑border operations and global processes</li><li>Opportunity to build expertise in securities operations and controls</li><li>Stable role with clear responsibilities and learning opportunities</li><li>Tokyo‑based position with an international working environment</li></ul> Location Tokyo Salary6 - 8 million yen Reference Number: 06940-0013427410 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMDUzOTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-11T08:16:33Z

AP Manager

Tokyo,
remote
Permanent
9.0M - 12.0M JPY / Yearly
Company Profile Our client is a leading global consumer brand with a long-standing presence in Japan. Known for its premium products, strong market reputation, and commitment to operational excellence, the company continues to grow its footprint across the region. With a highly collaborative culture and a strong focus on process improvement, the Japan entity is now strengthening its Finance team by hiring an experienced AP Manager. The Role - AP Manager As the AP Manager, you will oversee all Accounts Payable operations for the Japan business and ensure accurate, timely, and compliant processing of vendor invoices, payments, and related accounting activities. You will partner closely with cross‑functional teams-including SSC-as well as regional and global Finance teams. This role requires exceptional communication skills, strong process discipline, and the ability to drive improvements in a fast‑paced multinational environment. Key responsibilities include: Managing end-to-end AP operations, including invoice processing, payment runs, vendor management, and reconciliations Ensuring compliance with internal controls, local regulations, tax rules, and corporate policies Leading AP team members, providing coaching, guidance, and performance development Overseeing closing activities related to AP and supporting audits (internal/external) Identifying process improvement opportunities and supporting global system enhancements (e.g., SAP) Acting as the key Japan contact for regional/global Finance stakeholders Handling escalations, resolving vendor issues, and improving service levels Your Skills We are looking for a candidate with: <ul><li>Native-level Japanese and business-level English</li><li>Experience in AP or broader accounting operations, ideally in a multinational company</li><li>Preferred: Background in consumer goods, retail, FMCG, luxury, or similar industries</li><li>Knowledge of Japanese tax requirements (consumption tax, invoice system)</li><li>Strong understanding of internal controls and accounting processes</li><li>Experience working with ERP systems (SAP preferred)</li><li>Team leadership or supervisory experience is a strong plus</li><li>High attention to detail, strong ownership, and ability to work cross-functionally</li></ul> Key Highlights of the Role <ul><li>Work for a globally respected brand with strong stability in Japan</li><li>Partner with regional and global teams</li><li>Opportunity to lead and develop team members</li><li>Drive process improvements and influence operational excellence</li><li>Ideal for candidates seeking career progression within a multinational environment</li></ul> Location Tokyo Salary 9 - 12 million yen Reference Number: 06940-0013406468 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjAyMzM1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-06T08:14:59Z