82 results for Customer Service Manager jobs

Director of Customer Experience / Call Centers

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile A global leader in consumer device protection and customer support solutions, this organization partners with manufacturers, retailers, and service providers to deliver innovative warranty, protection, and customer care programs. The company is recognized for its customer-centric approach, digital innovation, and commitment to creating exceptional service experiences. The Role <ul><li>Lead Customer Experience and Call Center Operations across Japan, ensuring high levels of customer satisfaction, service quality, and operational performance.</li><li>Develop and execute customer service strategies, drive process improvements, and optimize end-to-end customer journeys across multiple service channels.</li><li>Manage internal teams and external partners, establishing KPIs, monitoring performance, and implementing continuous improvement initiatives.</li></ul> Your Skills <ul><li>Extensive leadership experience in Customer Experience (CX), Contact Center, Call Center, or Customer Service Operations.</li><li>Strong track record in service transformation, vendor management, customer satisfaction improvement, and operational excellence.</li><li>Business-level Japanese and English, with the ability to communicate effectively with local, regional, and global stakeholders.</li></ul> Key Highlights of the Role <ul><li>Lead a high-impact customer experience function within a globally recognized service organization.</li><li>Drive customer-centric transformation initiatives leveraging data, technology, and process innovation.</li><li>Collaborate with international teams while influencing business strategy and customer engagement outcomes.</li></ul> Location Tokyo Salary 15 million yen Reference Number: 06940-0013462258 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjAzOTExLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T09:08:01Z

Sr Manager, Supply Chain Management & CS

Kanagawa,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA global industrial technology company that designs and manufactures connectivity and sensor solutions used across automotive, industrial, energy, medical, aerospace, and communications sectors. The organization operates in a highly international environment and supports customers through innovation, operational excellence, and a strong commitment to supply chain performance. The Role<ul><li>Lead Supply Chain Management and Customer Service functions, ensuring operational excellence and customer satisfaction across the Japan business.</li><li>Develop and execute supply chain strategies to optimize inventory, demand planning, logistics, order fulfillment, and service levels.</li></ul> Your Skills <ul><li>Proven experience in Supply Chain Management, Customer Service, Logistics, Planning, or Operations within a multinational environment.</li><li>Strong leadership experience managing teams and driving process improvements.</li><li>Business-level English and Japanese with the ability to communicate effectively across global and local organizations.</li></ul> Key Highlights of the Role <ul><li>Lead a critical business function with direct impact on customer satisfaction and operational performance.</li><li>Partner closely with regional and global teams in a highly international organization.</li><li>Drive transformation initiatives, process optimization, and continuous improvement across the supply chain.</li></ul> Location Kanagawa Salary10 million yen Reference Number: 06940-0013459054 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/bWFraS5zaGltaXp1Ljk5OTgyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-22T06:50:50Z

Compliance AVP

Tokyo,
remote
Permanent
7.0M - 13.0M JPY / Yearly
Company ProfileOur client is a leading global insurance and asset management group with over 200 years of history and a strong presence across international markets. The company serves millions of customers worldwide and is recognized for its financial stability, strong governance framework, and long-term commitment to innovation and customer protection. The Japan business offers a unique blend of global best practices and local market expertise, with a collaborative and inclusive culture that encourages cross-functional partnership, knowledge sharing, and continuous professional development. The Role<ul><li>Support the design, implementation, and enhancement of compliance programs, policies, and internal controls</li><li>Provide advisory support on compliance-related matters and regulatory requirements</li><li>Monitor regulatory developments and assist with implementation of necessary actions</li><li>Conduct compliance monitoring, risk assessments, and internal reviews</li><li>Investigate incidents involving policy breaches, misconduct, or operational issues, including root cause analysis and remediation planning</li><li>Prepare internal reports, management updates, and regulatory submissions where required</li><li>Support training and awareness initiatives to strengthen compliance culture across the organization</li><li>Partner with cross-functional stakeholders to improve governance frameworks and reduce compliance risk</li><li>Drive continuous improvement initiatives to strengthen operational processes and internal controls</li></ul> Your Skills <ul><li>5+ years of experience in insurance or broader financial services</li><li>Background in compliance, AML, risk management, internal audit, investigations, operations, customer service, or related functions</li><li>Experience with regulatory reporting or regulator communication is a plus</li><li>Strong analytical, documentation, and stakeholder management skills</li><li>Ability to work independently in a fast-paced and evolving environment</li><li>Native/fluent Japanese and business-level English</li></ul> Key Highlights of the Role <ul><li>Join a globally recognized insurance leader with strong long-term stability</li><li>Flexible hybrid working environment with supportive work-life balance</li><li>Gain exposure to regulatory, governance, investigation, and risk management topics</li><li>Work in a collaborative multinational environment with strong internal mobility</li><li>Excellent platform for long-term career growth in compliance and governance</li></ul> Location Tokyo Salary7 - 13 million yen Reference Number: 06940-0013451584 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMDg2MDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T05:33:47Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:55Z

Customer Facing Business Analyst - Saas

Tokyo,
remote
Permanent
0 - 14.0M JPY / Yearly
Company Profile<ul><li>An international Saas company preparing to enter the Japan market. Their services allow their customers digitize and automate their service and repair management operations.</li><li>They have a strong pipeline of business for Japan (including confirmed projects) and can leverage their work with Nikkei businesses in other regions to support their entry into the domestic Japanese market.</li></ul> The Role<ul><li>You'll be the bridge between APAC tech teams and Japanese customers as they implement the system.</li><li>You'll be creating user stories, defining customer requirements, preparing documentation, and ensuring the service meets the needs of the Japan market.</li><li>Each customer is different because clients all have different platforms and tech ecosystems, so you'll need to be curious to understand those differences and help define appropriate solutions.</li></ul> Your Skills <ul><li>Fluent Japanese (N1) and English are mandatory.</li><li>Someone from a product management, project management, or business analysis background with experience managing/influencing Japanese stakeholders would be ideal.</li><li>Exposure / knowledgeable of how major Japanese companies actually operate behind the scenes; how decisions are made in those corporations.</li></ul> Key Highlights of the Role <ul><li>Join a market entry which is an excellent move for your resume - you'll be one of the initial hires in the Japan market and a critical figure for the growth of the company.</li><li>Very flexible working environment, hybrid work style would usually be 3-4 days from home, with 1-2 days with the customer.</li><li>An innovative AI-native SaaS company, with ambitious expansion plans into other regions and territories.</li></ul> Location Tokyo Salary11 - 14 million yen Reference Number: 06940-0013443056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjM3NTE1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-27T05:11:33Z

Technical Support - International SaaS Vendor

Tokyo,
remote
Permanent
6.0M - 10.0M JPY / Yearly
Technical Support Analyst *Fluent level Japanese will be needed About the Company <ul><li>This is a global leader in end-to-end supply chain management software, supporting more than 40,000 users across 100+ countries. Founded by a small team of engineers, the company has grown into an organization of over 2,000 employees worldwide. Its customers include major manufacturers and global brands across industries such as automotive, healthcare, and consumer goods.</li></ul>Goal of the role: <ul><li>To serve as the customer's first point of contact, diagnosing and resolving technical issues with the SCM software quickly and effectively, to ensure customers' business operations run smoothly with 24/7 global support.</li></ul>About the Team <ul><li>The Customer Support team is the first point of contact for customers after they've purchased the company's software, helping resolve technical issues and close gaps in their use of the product.</li><li>As a Technical Support Analyst, you'll provide support to customers globally in a 24/7 environment, focusing on resolving issues and helping customers succeed with the company's core software platform. You'll work as part of a larger team of analysts in a fast-paced, high-volume environment, combining strong technical skills with a customer-first mindset.</li></ul>What You'll Do <ul><li>Investigate and resolve customer issues quickly, keeping customers updated on progress and timelines</li><li>Diagnose problems and either fix them directly or guide customers through the fix</li><li>Follow up to make sure the solution worked and customers are satisfied</li><li>Take turns on Triage duty: reviewing new cases, assigning them to the right person, and updating case status</li><li>Look past the immediate problem to find the root cause, so it doesn't happen again</li><li>Respond to automated alerts from customer systems</li><li>Handle routine admin tasks for both cloud and on-premise customer setups</li><li>Meet SLA deadlines for all your assigned cases</li><li>Write knowledge base articles on topics you're familiar with</li><li>Work with other teams to resolve urgent or complex issues</li><li>Join the on-call rotation, including occasional after-hours work</li></ul>What We're Looking For <ul><li>Bilingual in Japanese and English</li><li>At least 3 years of experience in technical support for external customers on a software product, ideally in a SaaS environment</li><li>Experience supporting ERP (Enterprise Resource Planning) or supply chain software is a plus</li><li>Familiarity with case management/ticketing systems</li><li>Solid understanding of Windows environments, ERP business software, and web-based applications</li><li>Strong research and troubleshooting skills</li><li>Working knowledge of relational databases and query writing is a plus</li><li>Background in manufacturing, production planning, inventory management, or demand planning (support or planning roles) is a strong plus</li><li>Must be able to meet security and confidentiality requirements for the role (e.g., SOC 2, CGRP)</li></ul>Location Tokyo Salary 6 - 10 million yen Reference Number: 06940-0013461518 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNDM4NDEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-14T04:15:36Z

Project Manager

Tokyo,
remote
Permanent
13.0M - 16.0M JPY / Yearly
Company ProfileThey are one of the most respected IT Software and IT Services provider within supply chain and logistic industry. With exponential increase in online consumption, their business is expected to double in the next 3-5 years. The Role<ul><li>Manages multiple, concurrent consulting projects of moderate to high complexity</li><li>Resolves project issues including budget, timeline, and scope</li><li>Provides regular project communication and status reporting</li><li>Manages project quality to ensure customer satisfaction and ROI</li><li>Builds collaborative relationship that increases customer's perception of the value The company brings to their business and expands future business opportunities</li><li>Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed</li><li>Collaborates with appropriate The company resources on customer's business, organization and culture to strengthen customer relationships</li><li>Facilitates Change Request process during active projects</li><li>Identifies project resource requirements and updates appropriate systems to drive forecast and resource needs</li><li>Creates and manages project budgets, invoice process and Accounting process for the various types of project (i.e., time & materials, fixed bid, milestone acceptance, etc..)</li><li>Manages A/R for all Consulting Projects to ensure payments are processed within the negotiated terms</li><li>Maximizes margin on Consulting projects</li><li>Maintains Customer and Project sites within The company tools</li><li>Coordinates and facilitates system handover to Support Services</li><li>Provides guidance, feedback, coaching, mentoring and developmental experiences to project team</li><li>Ensures compliance with The company's implemenation methodology on each Consulting project</li><li>Able to perform The company project quality audits</li><li>Maintain the Global Project dashboard for their active projects and manages remedy plan for escalated Consulting projects</li><li>Manages Project Teams of 3 to 12 Associates, including self</li><li>Travels within JAPAN region as required for project success</li></ul> Your Skills <ul><li>Minimum 5+ years enterprise application software implementation project management experience, with a proven track record delivering large scale complex projects.</li><li>Experience in S&OP, Demand Planning, Supply Planning, Factory Planning, Warehouse Management or Transport Management experience is highly advantageous.</li><li>Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget. Outstanding presentation, facilitation, communication and negotiation skills.</li><li>Highly organized and ability to multi-task on multiple workstreams</li><li>Customer-focused account and stakeholder management skills.</li><li>Knowledge and understanding of the consulting services offering and complexity of implementations.</li><li>Understanding of broad competitive services market.</li><li>Demonstrated relationships with Industry system integrators.</li><li>High comfort level and presence with senior executives</li><li>Experience and success selling implementation consulting services.</li><li>Ability to manage project challenges and risks with proposed mitigation plans</li></ul> Key Highlights of the Role <ul><li>This role will focus on managing the delivery of large scale/multi-streams implementation projects for key/strategic clients, across Japan region.</li><li>Based in Japan, this person will manage all aspects of packaged software implementation projects, leading multiple work streams and delivering through a team of colleagues from across Japan and globally.</li></ul> Location Tokyo Salary13 - 16 million yen Reference Number: 06940-0013424887 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjE5MTU5LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T00:47:09Z

IT Service Delivery Manager - CRM / eCommerce

Tokyo,
remote
Permanent
9.0M - 11.5M JPY / Yearly
Company ProfileAn instantly recognizable beauty, skincare, and cosmetics company who have operations globally, and a strong and established presence in Japan. The Role<ul><li>You'll manage service delivery (including ticket and incident management) relating to a range of digital systems such as CRM/eCommerce platforms.</li><li>You'll also be supporting business stakeholders to prioritize tickets and identify areas for system enhancements and process improvements.</li><li>The goal is to improve the end user experience - so you'll work with vendors and internal stakeholders alike to achieve this.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>IT operations / service delivery background with a specific focus on CRM / eCommerce systems.</li><li>Experience with Salesforce Marketing Cloud / Salesforce Commerce Cloud or GCP would be a big advantage.</li></ul> Key Highlights of the Role <ul><li>You'll be part of a well-known and stable global business, with upwards mobility both inside and outside of Japan.</li><li>You'll manage both internal and external stakeholders daily, making use of your Japanese and English skills in this truly international environment.</li><li>You'll be working in an innovative industry that constantly builds new solutions to reach and engage with its customer base.</li></ul> Location Tokyo Salary9 - 11.5 million yen Reference Number: 06940-0013450785 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjkyMjEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T06:21:05Z

Payment Operations Analyst/Sr.Analyst

Tokyo,
remote
Permanent
7.0M - 10.0M JPY / Yearly
Company Profile Our client is a fast-growing global fintech company specializing in cross-border payments and financial infrastructure. The Role <ul><li>Support payment transaction processing for retail and institutional clients</li><li>Handle client onboarding and KYC / due diligence processes</li><li>Process local and cross-border payments and monitor transaction flow</li><li>Investigate and resolve payment exceptions, operational issues, and service incidents</li><li>Reconcile incoming funds and ensure accurate settlement of transactions</li><li>Coordinate with Finance and relevant teams on accounting and reconciliation matters</li><li>Respond to client queries and support issue resolution in collaboration with Client Service teams</li><li>Prepare operational reports, invoices, and settlement tracking</li><li>Maintain strong internal controls and ensure operational accuracy</li><li>Support remediation initiatives, regulatory requests, and operational improvement projects</li></ul> Your Skills <ul><li>2+ years of experience in operations, client service, middle office, payment operations, settlement, or related functions</li><li>Experience in financial services, fintech, banking, payments, or fund transfer services preferred</li><li>Experience with payment processing or transaction operations is a strong plus</li><li>Strong attention to detail and ability to work accurately under pressure</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Proactive, hands-on, and solutions-oriented mindset</li><li>Native/fluent Japanese and business-level English</li><li>Team leadership, project coordination, or stakeholder management experience is a plus</li></ul> Key Highlights of the Role <ul><li>Work closely with regional and global stakeholders across Operations, Compliance, Product, and Technology</li><li>Gain broad exposure beyond traditional operations, including client onboarding, payment processing, and regulatory support</li><li>Small but agile Japan team with strong visibility and career growth opportunities</li><li>Opportunity to take ownership and contribute directly to operational improvements</li></ul> Location Tokyo Salary 7 - 10 million yen Reference Number: 06940-0013453158 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjQxNjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-23T03:20:23Z

Sales Manager

Mie,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<div class="scriptor-paragraph">Company Profile</div><div class="scriptor-paragraph"><ul><li>Our client is a well-established international organization serving a diverse range of industries through specialized products and solutions. With a strong presence across global markets, the company combines local expertise with international resources to support long-term customer success and sustainable business growth.</li><li>The organization offers an entrepreneurial environment where employees can make a visible impact, contribute to strategic initiatives, and collaborate with stakeholders across multiple regions.</li></ul></div>The Role<ul><li>We are seeking an experienced Senior Sales Manager to drive business growth and lead sales activities across multiple market segments.</li><li>Reporting directly to senior leadership, this role will be responsible for developing and executing sales strategies, managing key customer relationships, and leading a sales team to achieve ambitious revenue targets. The successful candidate will play a pivotal role in both strategic planning and hands-on business development activities.</li></ul><div class="scriptor-paragraph"><ol><li>Develop and execute sales strategies aligned with overall business objectives</li><li>Drive revenue growth across multiple customer segments and business lines</li><li>Build and expand relationships with existing customers while identifying new business opportunities</li><li>Lead customer engagements, including proposals, negotiations, and contract closure</li><li>Manage, coach, and develop sales team members to maximize performance</li><li>Collaborate with internal stakeholders to ensure successful project execution and customer satisfaction</li><li>Monitor sales pipelines and optimize opportunities through CRM systems and data-driven analysis</li></ol></div>Your Skills<ul><li>Proven experience in B2B sales within a commercial or industrial environment</li><li>Demonstrated success in driving revenue growth and managing key customer accounts</li><li>Experience leading, coaching, and developing sales teams</li><li>Business-level English communication skills</li><li>Strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Teams</li><li>Experience utilizing CRM platforms, preferably Salesforce</li><li>Ability to operate effectively in a multinational and cross-functional environment</li></ul>Key Highlights of the Role<ul><li>Strategic leadership position with direct influence on business growth and commercial direction</li><li>Opportunity to combine sales strategy, team leadership, and hands-on customer engagement</li><li>High level of autonomy and visibility within a lean and collaborative organization</li><li>Exposure to international stakeholders and regional business initiatives</li><li>Potential long-term career growth opportunities within a global organization</li></ul> LocationMie Annual SalaryUp to ¥10,000,000 Reference Number06940-0013459048 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bG91aWUucmV5ZXMuNjQ2ODEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-15T02:09:49Z

Internal Audit Manager (Financial Services)

Tokyo,
remote
Permanent
8.5M - 13.0M JPY / Yearly
Company Profile A multinational insurance and financial services provider serving customers across diverse markets throughout Japan, and APAC. The Role<ul><li>Lead and execute risk-based internal audit projects, including planning, fieldwork, control testing, reporting, and follow-up actions to assess the effectiveness of governance, risk management, and internal controls.</li><li>Partner with management to identify key business risks, evaluate control frameworks, and recommend practical solutions to strengthen controls and risk culture across the organization.</li><li>Monitor and validate remediation activities, ensuring audit findings are addressed effectively and within agreed timelines.</li><li>Support the Head of Audit in developing and maintaining a comprehensive risk-based audit plan aligned with business strategy, regulatory requirements, and key organizational risks.</li><li>Prepare and present audit reports, progress updates, and management presentations for senior leadership, audit committees, and group internal audit stakeholders, providing independent assurance and actionable insights.</li></ul> Your Skills<ul><li>5+ years of audit experience within insurance companies</li><li>Fluent Japanese and business level English</li><li>Accounting or audit qualifications are highly preferred - CPA, CIA, ACCA, Masters in Accounting etc</li></ul> Key Highlights of the Role<ul><li>The company's continued expansion across Asia creates opportunities for career progression and involvement in new initiatives</li><li>Hybrid remote work system. Company policy is remote work 2 days / week, however flexibility for more frequent remote work possible with manager's approval</li><li>Full flex time (no core hours). Shorter working hours, 9:00 - 17:00</li><li>Relaxed dress code, allowing employees to work in casual attire when in the office</li><li>Lower overtime hours. Good work life balance</li><li>Employee benefits program and housing support program</li><li>Extensive training and development support available</li></ul> Location Tokyo Salary8.5 - 13 million yen Reference Number: 67040-0013454629 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMDc4NzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-18T07:29:01Z

Business Development Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<ul><li>A high-growth technology organization developing advanced AI solutions is seeking a strategic business leader to drive expansion across its AI-related product portfolio. The organization focuses on AI agents and MCP servers while building scalable customer implementation models and strengthening collaboration across product, engineering, and commercial functions. Based on general knowledge.</li></ul>The Role<ul><li>Develop and execute the go-to-market strategy across AI-related products, with a particular focus on AI agents and MCP servers</li><li>Lead business strategy development and promotion in alignment with the product roadmap, business planning, and KPI design</li><li>Drive pricing strategy, packaging, and sales enablement initiatives</li><li>Develop targeting and approach strategies for new customer acquisition</li><li>Build a scalable customer onboarding and implementation support structure, including transition design from FDE to Customer Success</li><li>Translate customer engagement, value validation, and product feedback into the product roadmap</li><li>Propose AI solutions to customers based on business needs and use cases</li><li>Measure ROI for implemented customers and structure repeatable success cases</li><li>Lead cross-functional projects in collaboration with the CTO Office, Product, PM, and Sales teams</li><li>Work closely with the development team, including FDE</li><li>Report to senior leadership and support executive decision-making</li></ul>Your Skills<ul><li>Proven experience in business strategy development and execution within AI, SaaS, or advanced technology environments</li><li>Strong knowledge of go-to-market planning, business planning, KPI design, pricing, and packaging</li><li>Ability to lead customer proposals, implementation design, ROI measurement, and success case development end-to-end</li><li>Strong cross-functional project leadership and stakeholder management skills</li><li>Experience supporting executive reporting and strategic decision-making</li></ul>Key Highlights of the Role<ul><li>Opportunity to lead the commercial strategy of a cutting-edge AI product portfolio</li><li>High-impact position with close collaboration across leadership, product, engineering, and sales teams</li><li>Ability to directly influence both customer value creation and future product direction</li></ul>Location TokyoSalary 15,000,000 yenReference Number 06940-0013443187 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlraXRvLk5haXRvLjc4OTYzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-18T08:24:42Z

Operations and Governance Senior Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile A global professional services company supporting international businesses with corporate, accounting, payroll, tax, and related operational services is looking for a Senior Manager, Operations & Governance. The Role <ul><li>Reporting to the Japan Country Managing Director, you will coordinate internal governance, compliance, and cross-functional operational activities across the Japan business.</li><li>You will manage governance calendars, Board and shareholder meeting coordination, internal committees, action trackers, audit requests, compliance remediation, and regulatory licence renewals.</li><li>You will also oversee centralized non-client contract management and support projects involving corporate secretarial, payroll, banking, accounting, and tax teams.</li><li>This is an individual contributor role requiring strong influence and follow-through across multiple departments without direct reporting authority.</li></ul> Your Skills <ul><li>Fluent Japanese and business-level English are required, with strong written and verbal communication skills in both languages.</li><li>Experience working in a multinational organization and coordinating across multiple departments and senior stakeholders is essential.</li><li>Strong organizational skills and experience managing recurring deadlines, governance calendars, registers, trackers, and action logs are required.</li><li>Experience supporting governance, compliance, audits, regulatory licences, contracts, or operational risk activities is highly beneficial.</li><li>Experience within professional services, corporate services, consulting, outsourcing, legal, accounting, or another compliance-sensitive environment is preferred.</li><li>Familiarity with SharePoint or a similar document management system would be advantageous.</li></ul> Key Highlights of the Role <ul><li>Work directly with the Japan Country Managing Director and department heads.</li><li>Gain broad exposure across governance, compliance, audits, regulatory licences, contracts, and operational improvement.</li><li>Act as a central coordinator across several professional service functions.</li><li>Join a hybrid role based in Nihonbashi, with an approximately 50% work-from-home arrangement after the initial training period.</li><li>Take ownership of improving structure, consistency, and follow-through across the Japan business.</li></ul> Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013467831 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuMDE1ODYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-14T00:31:08Z

HR Business Partner

Tokyo,
remote
Permanent
18.0M - 18.0M JPY / Yearly
<div class="scriptor-paragraph">Company Profile</div><ul><li>Our client is a global organization with a strong presence in consumer-focused service businesses, supporting customers through innovative solutions and a commitment to exceptional customer experiences. The company operates in a dynamic international environment and continues to invest in its people, culture, and business growth across Japan and the wider region.</li></ul>The Role<ul><li>We are seeking a Senior People Partner to support and drive the people agenda for retail and customer-facing business functions in Japan.</li><li>Acting as a trusted advisor to business leaders, this role will partner closely with management and employees to align people strategies with business objectives, strengthen organizational effectiveness, and enhance the employee experience.</li></ul><div class="scriptor-paragraph"><ol><li>Partner with business leaders to develop and implement people strategies aligned with business objectives</li><li>Provide strategic HR guidance across organizational design, talent management, employee engagement, and performance management</li><li>Support business growth through workforce planning and organizational effectiveness initiatives</li><li>Act as a trusted advisor to managers on employee relations and people-related matters</li><li>Drive initiatives to strengthen leadership capability, employee experience, and organizational culture</li><li>Ensure compliance with local labor regulations and company policies</li><li>Collaborate with regional and global HR teams to support enterprise-wide people initiatives</li></ol></div><div class="scriptor-paragraph">Your Skills</div><div class="scriptor-paragraph"><ul><li>Proven experience as an HR Business Partner or Senior HR professional within a multinational environment</li><li>Strong knowledge of human resources management, employee relations, and talent management practices</li><li>Demonstrated ability to influence senior stakeholders and drive organizational change</li><li>Experience supporting customer-facing, retail, or frontline employee populations is highly desirable</li><li>Strong understanding of Japanese labor laws and HR best practices</li><li>Business-level English and Japanese communication skills</li><li>Excellent stakeholder management, problem-solving, and interpersonal skills</li></ul></div><div class="scriptor-paragraph">Key Highlights of the Role</div><div class="scriptor-paragraph"><ul><li>Strategic HR leadership role partnering directly with senior business leaders</li><li>Opportunity to influence business performance through impactful people initiatives</li><li>High visibility position within a global and collaborative organization</li><li>Exposure to regional and international stakeholders</li><li>Excellent career development opportunities within a multinational company</li></ul></div><div class="scriptor-paragraph">Location</div><div class="scriptor-paragraph">Tokyo</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">Salary</div><div class="scriptor-paragraph">Up to ¥18,000,000</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">Reference Number</div><div class="scriptor-paragraph">06940-0013458341</div><div class="scriptor-paragraph"> </div><div class="scriptor-paragraph">By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</div><img src="https://counter.adcourier.com/VG9zaGl5dWtpLkthbWl5YS41OTczMS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-07-15T04:11:08Z

Finance Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company ProfileLeading global travel service provider searching for a Japan Finance Manager for their growing business. The Role<ul><li>Lead all accounting and finance activities for the Japan entity, including monthly and annual closing, cash flow management, tax compliance, budget-to-actual analysis, and maintenance of internal controls.</li><li>Oversee finance-related operational functions such as customer credit assessments, quotation and contract reviews, accounts receivable (invoicing), and accounts payable processes.</li><li>Serve as the key liaison between global headquarters and the Japan office, providing financial analysis to support local decision-making while driving process improvements and automation initiatives.</li><li>Take on ad hoc responsibilities as needed by management and work cross-functionally with internal teams to support business objectives.</li></ul> Your Skills <ul><li>Business level Mandarin and business level Japanese or English</li><li>5+ years of practical accounting and FP&A experience. Must have experience leading or overseeing annual closing processes</li><li>Prior management or supervisory experience</li></ul> Key Highlights of the Role <ul><li>Travel benefits</li><li>Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact</li><li>Can provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise</li><li>Company-sponsored greetings and activities at holidays, birthdays, and colorful team events</li><li>401K</li><li>Very international environment</li><li>Good work life balance. Overtime for this position is 10 - 20 hours per month</li><li>Hybrid remote work. Work from home 2 days a week after 6 months upon joining</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013436687 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMTg5NjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T09:01:42Z

Project Coordinator

Tokyo,
remote
Contract
6.0M - 7.2M JPY / Yearly
Company Profile<div>A leading global FMCG company with a portfolio of internationally recognized brands.</div> The Role<ul><li>Manage and resolve system-related issues in collaboration with internal IT teams and external vendors.</li><li>Monitor operational performance through reporting and data analysis.</li><li>Coordinate with cross-functional stakeholders to ensure smooth customer service operations.</li><li>Drive issue escalation and support continuous process improvement initiatives.</li></ul> Your Skills <ul><li>Native-level Japanese and business-level English.</li><li>Experience in Customer Service and/or Contact Center operations.</li><li>Experience working with multiple stakeholders, including IT teams and external vendors.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Reporting and data analysis experience using tools such as Excel and PowerPoint.</li></ul> Location Tokyo SalaryJPY 500,000 - 600,000 yen per month Reference Number: 06940-0013468590 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjM1NDkxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T06:50:30Z

Financial Planning & Analysis Manager

Tokyo,
remote
Contract
8.3M - 12.5M JPY / Yearly
The Role FP&A role to support a blend of managerial accounting and project-related finance support for a pharma client. This role will partner closely with finance leadership to deliver reporting, planning, analysis, and cross-functional support in a dynamic environment.Managerial Accounting:<ul><li>Prepare and deliver accurate, timely financial reports for internal stakeholders and leadership</li><li>Support regular reporting cycles, including monthly and periodic financial analysis.</li><li>Respond to reporting-related inquiries with clear explanations and reliable data.</li><li>Assist with budgeting, forecasting, and financial planning activities.</li><li>Consolidate financial information from multiple sources and ensure consistency and accuracy in reporting.</li><li>Provide ad hoc analysis to support business decision-making.</li></ul> Project / PMO Finance Support:<ul><li>Provide finance and operational support for business projects and cross-functional initiatives.</li><li>Assist with tracking project progress, timelines, financial impact, and key deliverables.</li><li>Help coordinate reporting and communication among stakeholders involved in project execution.</li><li>Support governance, documentation, and process improvement efforts related to project activities.</li></ul> Your Skills Qualifications:<ul><li>Experience in FP&A, managerial accounting, or financial reporting.</li><li>Strong analytical, reporting, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Experience supporting cross-functional projects or transformation initiatives is a plus.</li><li>Proficiency in financial systems and spreadsheet-based analysis.</li></ul> What We're Looking For<ul><li>A detail-oriented and proactive finance professional who can balance recurring reporting responsibilities with project-based support.</li><li>Someone comfortable working with leadership, handling sensitive financial data, and adapting as business needs evolve.</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013449314 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2FpbC5jYW5ldGUuODY2MDQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-09T04:21:01Z

Clinical Specialist

Tokyo,
remote
Permanent
700000 - 7.0M JPY / Yearly
Company ProfileA global healthcare technology organization dedicated to improving patient outcomes through innovative medical solutions. The company partners with healthcare providers worldwide, delivering advanced products, clinical expertise, and education that support safe, effective, and high-quality patient care. The Role<ul><li>Provide clinical expertise and product support to healthcare professionals, ensuring safe and effective product use.</li><li>Deliver training programs, workshops, and educational presentations for physicians, nurses, and healthcare staff.</li><li>Build strong relationships with healthcare professionals and key stakeholders while supporting customer engagement and product adoption.</li><li>Partner with Sales, Marketing, and Medical Affairs teams to support business growth, product launches, and clinical initiatives.</li><li>Attend clinical procedures, support product evaluations, and provide customer guidance when appropriate.</li><li>Gather customer feedback and market insights to help shape business strategies and improve customer experience.</li><li>Ensure compliance with regulatory requirements, company policies, and documentation standards.</li></ul> Your Skills <ul><li>Registered Nurse (RN), Allied Health Professional, Clinical Specialist, Life Sciences graduate, or equivalent clinical experience.</li><li>Minimum 3 years of experience in healthcare, medical devices, pharmaceuticals, biotechnology, or a related field.</li><li>Demonstrated experience delivering clinical education, training, and customer support.</li><li>Strong communication and presentation skills with the ability to explain clinical concepts to diverse audiences.</li><li>Proven ability to build relationships and influence healthcare professionals and key stakeholders.</li><li>Self-motivated, collaborative, and comfortable working in a field-based environment.</li><li>Proficient in Microsoft Office applications and willing to travel as required.</li></ul> Key Highlights of the Role Opportunity to work directly with physicians, nurses, and healthcare professionals, making a tangible impact on patient care.Combine clinical expertise with education, customer engagement, and business partnership responsibilities.Join a global organization that values innovation, professional development, and continuous learning.Exposure to new product launches, clinical advancements, and industry-leading healthcare solutions.Collaborative role working across Clinical, Sales, Marketing, and Medical Affairs teams. Location Tokyo Salary7 million yen Reference Number: 06940-0013459056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Q2hyaXN0b3BoZXIuTW9vcmUuNDYxNjUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-09T06:08:52Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
20.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. The RoleThis role sits at the intersection of strategy, finance, and enterprise technology.Position Summary<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul>Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul>ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul>Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul>Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 06940-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMTg0NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-20T04:32:46Z

Regulatory Compliance Manager

Tokyo,
remote
Permanent
1.0M - 13.0M JPY / Yearly
Company ProfileA leading global financial services provider is seeking a Regulatory Corporate Compliance Manager to strengthen its compliance framework and support business transformation in Japan.The Role<ul><li>Reporting to the Head of Compliance, you will support the development and enhancement of the company's compliance framework.</li><li>You will conduct compliance monitoring and reviews, identify company-wide risks, and recommend practical improvements across business operations.</li><li>The role also involves partnering with sales, operations, and regional compliance teams to implement global initiatives, deliver training, and promote customer-focused business conduct.</li></ul> Your Skills <ul><li>Native-level Japanese is required, with business-level English preferred.</li><li>Experience in legal or compliance within insurance or financial services is required. Candidates from consulting firms with financial-services compliance, business planning, or process-improvement experience may also be considered.</li><li>Knowledge of insurance-related laws and regulations, together with strong analytical and stakeholder-management skills, is highly desirable.</li></ul> Key Highlights of the Role <ul><li>Contribute to compliance framework development beyond traditional monitoring activities.</li><li>Drive business improvement and company-wide compliance initiatives.</li><li>Work closely with senior stakeholders and regional compliance teams.</li><li>Enjoy a flexible working environment with hybrid work and full flextime.</li><li>Join an evolving compliance function offering autonomy, visibility, and opportunities to influence the wider business.</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013467824 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWVyZWkuSGF0YW5ha2EuNjY1MDkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-21T03:16:12Z

VAS Sr. Manager

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Reporting directly to the Head of Payment Acceptance Sales, you will drive sales and post-sales technical enablement across a portfolio of value-added solutions and core payment technologies-many of which align with key national priorities. Key Responsibilities:- Achieve sales targets and secure revenue for assigned products and customers- Translate complex technical solutions into clear, compelling value propositions for customers- Manage and expand a portfolio of existing customer accounts- Track pipeline and performance metrics, reporting results to senior stakeholders- Collaborate with account teams to generate new business opportunities- Develop sales collateral, pitch narratives, and technical documentation- Partner with product teams to stay up-to-date on the latest products and services- Assist in formulating sales strategies and improving internal operational processes- Lead implementation and delivery processes, ensuring rigorous risk management and controls Application Requirements:- Native-level Japanese and fluent English- 8+ years of sales experience, including extensive experience in client management- Experience selling and explaining technical solutions- Ability to manage stakeholders within large, complex organizations- Ability to bridge the gap between business and technical requirements- Advanced PowerPoint and Excel skills (knowledge of the payments industry is a plus) Core Competencies:- A combination of strong technical understanding and a business perspective (commercial acumen)- Ability to simplify complex matters and communicate them clearly- Customer-first mindset and excellent problem-solving skills- Ability to work autonomously, with adaptability and strong execution and management capabilities- Disciplined approach to execution and risk management Profile:- Customer-oriented, highly reliable, and collaborative- Possesses excellent communication skills and a leadership mindset- Highly curious, proactive, and results-oriented- Demonstrates a high level of integrity, a strong sense of responsibility, and professionalism Location Tokyo Salary12 million yen Reference Number: 06940-0013429116 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QWxiZXJ0by5GdXJsYW4uNTI3NDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-29T08:57:32Z

Compliance Manager

Tokyo,
remote
Permanent
8.0M - 14.0M JPY / Yearly
Company ProfileOur client is an international financial services firm specializing in wealth management, investment advisory, and long-term asset formation solutions for individual and corporate clients. Operating in a highly regulated environment, the firm provides access to a broad range of global investment products and offers an independent advisory model tailored to client needs. The Japan business is a lean and entrepreneurial organization with strong international connectivity, offering high visibility and direct impact on business growth and governance. The Role<ul><li>Lead and oversee the company's risk and compliance framework across Japan operations</li><li>Ensure adherence to applicable financial regulations, internal policies, and industry standards</li><li>Manage regulatory filings, reporting, and communication with relevant regulatory bodies and industry associations</li><li>Review sales and marketing activities to ensure compliance with financial product distribution rules</li><li>Conduct compliance monitoring, internal assessments, and control reviews to identify and mitigate risks</li><li>Provide compliance training and guidance to front-office and broader business teams</li><li>Develop enterprise risk management strategies and oversee risk mitigation initiatives</li><li>Support governance reporting to senior management and relevant committees</li><li>Act as a key contact during regulatory inspections, audits, and compliance reviews</li><li>Lead incident response and remediation for compliance breaches or risk-related issues</li></ul> Your Skills <ul><li>5+ years of experience in regulatory compliance within financial services</li><li>Strong knowledge of securities regulations, ideally with exposure to Type I / Type II FIBO environments</li><li>Experience in asset management, securities, fund distribution, wealth management, or retail investment products preferred</li><li>Exposure to regulatory inspections, filings, and regulator communication</li><li>Strong commercial awareness and ability to balance business growth with regulatory requirements</li><li>Native / fluent Japanese and business-level English</li><li>Strong stakeholder management and communication skills</li></ul> Key Highlights of the Role <ul><li>Senior standalone leadership role with broad ownership across risk and compliance</li><li>Small but highly visible organization with direct access to executive leadership</li><li>Exposure to international stakeholders and global investment products</li><li>Opportunity to shape governance frameworks and influence business strategy</li><li>Flexible retirement age with strong openness to experienced senior candidates</li></ul> Location Tokyo Salary8 - 14 million yen Reference Number: 06940-0013455443 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjExMjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:07:01Z

Compliance Manager

Tokyo,
remote
Permanent
10.0M - 13.0M JPY / Yearly
Company ProfileOur client is one of Japan's leading financial services and insurance groups with a significant international presence across Asia, Europe, and the Americas. The organization operates a broad global business platform and continues to strengthen its overseas governance, risk management, and compliance frameworks as part of its ongoing international expansion strategy. The Role<ul><li>Experience in Legal or Compliance functions</li><li>Insurance industry experience preferred, though candidates from broader financial services backgrounds are welcome</li><li>Business-level English and fluent/native-level Japanese required</li><li>Strong communication and stakeholder management skills</li><li>Interest in international business, global governance, and cross-border compliance matters</li><li>Ability to work collaboratively in a multinational environment</li></ul> Your Skills <ul><li>Support the enhancement of overseas compliance frameworks and governance structures</li><li>Monitor compliance risks across overseas entities and provide advisory support to local management and compliance teams</li><li>Develop and maintain overseas compliance-related policies, procedures, and manuals</li><li>Assist in designing and implementing compliance programs for overseas operations</li><li>Support identification of emerging compliance risks and implementation of necessary controls</li><li>Coordinate with internal stakeholders and overseas offices regarding compliance-related matters</li><li>Participate in global compliance and governance initiatives related to international business expansion</li></ul> Key Highlights of the Role <ul><li>Opportunity to join a globally recognized Japanese financial services group with strong international business exposure</li><li>Strategic role supporting overseas compliance and governance initiatives across international operations</li><li>Exposure to cross-border regulatory matters and collaboration with overseas management teams</li><li>Strong long-term career development opportunities, including potential global mobility and international assignments</li><li>Collaborative and stable working environment with hybrid work style and good work-life balance</li><li>Diverse team structure with a mix of local/international employees and recent mid-career hires</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013439175 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNDI5MzEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T08:03:05Z

IT Business Solutions Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Overview Our client is a globally recognised leader in the premium sports equipment and lifestyle industry, with operations spanning multiple continents and a well-established presence across Asia-Pacific. Their Japan business operates across multiple channels - including e-commerce, owned retail stores, and third-party retailer networks - supported by an integrated back-office technology environment that connects supply chain, warehouse, and sales systems end to end. This is a hands-on IT management role reporting to the Director of Japan & Asia IT. The IT Business Solutions Manager will act as the key liaison between Japan's business teams and global IT, taking ownership of back-office systems that underpin the company's omnichannel operations - from warehouse and inventory management through to EDI connectivity with external retail partners. The Role<ul><li>Manage the development, implementation, and ongoing support of back-office systems - including ERP, WMS, and EDI - across the company's omnichannel operations spanning e-commerce, owned retail, and third-party retailers</li><li>Lead EDI integration projects connecting the business with third-party retailer and distribution partner systems, ensuring accurate and timely data exchange across the supply chain</li><li>Work closely with business stakeholders and global IT teams to analyse current systems, identify process gaps, and recommend improvements that support operational and commercial goals</li><li>Coordinate with supply chain and warehouse teams to ensure WMS and SCM solutions are optimised and aligned with both local needs and global standards</li><li>Manage outsourced and third-party vendor relationships, overseeing delivery against project specifications and service level expectations</li><li>Liaise between Japan, Asia, and global headquarters to share best practices, stay current on global system developments, and propose enhancements relevant to Japan's business</li><li>Respond to shifting operational demands and, where needed, work with key stakeholders to prioritise projects and manage risks effectively</li></ul> Your Skills <ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>At least 10 years of IT experience, with solid hands-on background in back-office systems - particularly ERP, WMS, SCM, and EDI - ideally within a retail, wholesale, or omnichannel business environment</li><li>Practical experience managing EDI connectivity with external retailers or distribution partners</li><li>Familiarity with omnichannel operations - understanding how online, owned retail, and third-party retail channels interact with back-office and supply chain systems</li><li>Experience managing vendors, outsourced teams, and project delivery within a structured IT environment</li><li>Strong communication skills with the ability to work effectively across business and IT teams, both locally and globally</li><li>Business-level proficiency in both Japanese and English; Japanese nationality or JLPT N1 certification preferred</li></ul> Key Highlights of the Role <ul><li>Omnichannel scope - Work at the centre of a multi-channel business, with visibility across e-commerce, retail stores, and third-party retailer operations - and the systems that connect them all</li><li>Back-office ownership - Take meaningful responsibility for ERP, WMS, SCM, and EDI systems that are critical to how the business moves product from warehouse to customer</li><li>Global connectivity - Collaborate with IT and business teams across Asia and globally, bringing a local perspective to an international technology environment</li></ul> Location Tokyo Salary 10 -12 million yen Reference Number: 06940-0013437465 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuNDY5ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-15T04:41:02Z

Product Manager

Tokyo,
remote
Permanent
8.0M - 8.0M JPY / Yearly
Company Profile<div>Global provider of hearing care solutions and audiology technologies</div> The Role<ul><li>Manage product lifecycle activities, including product launches, upgrades, and discontinuations.</li><li>Develop and execute go-to-market strategies and marketing initiatives.</li><li>Monitor product performance, market trends, and competitive activities to drive business growth.</li><li>Lead product planning, budgeting, forecasting, and specification management.</li><li>Coordinate cross-functional stakeholders to support product launches and lifecycle changes.</li><li>Conduct market research, analyze customer feedback, and ensure regulatory compliance.</li><li>Address product quality issues and support continuous product improvement.</li></ul> Your Skills Impoertant to have:<ul><li>Product Management Experience</li><li>Business-Level English Proficiency</li><li>IT Literacy</li></ul>Nice to have:<ul><li>Experience in the hearing, healthcare, or Medical Device industry </li></ul> Location Tokyo Salary8 million yen Reference Number: 06940-0013459010 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Q2hyaXN0b3BoZXIuTW9vcmUuNzE3ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-17T04:25:01Z