<p><strong>Description of the role</strong></p><p><br />Onsite IT support engineer for the office. This person provides first-level and onsite IT support, manages and sorts support tickets, and escalates issues to regional IT or vendors when needed. The role includes support for desktops and mobile devices, user accounts, basic M365/Azure/AD administration, basic network support, AV and meeting room support, asset and purchasing management, and office relocations. This role reports to the regional IT team.</p><p> </p><p><strong>Key Requirements</strong></p><p><strong>Must-have</strong></p><ul><li>Business-level Japanese and English, both written and spoken</li><li>3+ years of experience in corporate helpdesk or desktop support</li><li>Experience with Windows client, M365 (Exchange Online, SharePoint, OneDrive, Teams), and Intune</li><li>Basic knowledge of AD/Entra ID, Group Policy, DNS, and DHCP</li><li>Experience with ticketing systems and ITIL-based processes</li><li>Basic networking knowledge (LAN/Wi-Fi, VLANs, firewall rules) and hands-on hardware setup</li></ul><p><strong>Nice-to-have</strong></p><ul><li>Certifications such as MS 365/Azure Fundamentals, CompTIA A+/Network+, or ITIL Foundation</li><li>Experience supporting iOS/mobile devices, IP phones, and video conferencing systems</li><li>Experience with procurement and license management</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p> </p><p><strong>Salary</strong></p><p>8 million yen</p><p><strong> </strong></p><p>Reference Number: 67040-0013533323</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjQ5ODk1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">