7 results for Second Line Support in Swindon, Swindon

IT Support Analyst

Weston-Super-Mare, Somerset
remote
Permanent
25000 - 27000 GBP / Yearly
IT Support Technician 📍 [Weston-super-Mare] | 🕒 Full-time | 💼 PermanentAbout the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you.What You'll Be Doing<ul data-end="1096" data-start="491"><li data-start="491" data-end="582">Providing 1st and 2nd line support for hardware and software issues across the business</li><li data-end="649" data-start="583">Managing and resolving service desk tickets within agreed SLAs</li><li data-start="650" data-end="727">Installing, configuring, and maintaining desktop systems and IT equipment</li><li data-start="728" data-end="802">Supporting user account management via Active Directory and Office 365</li><li data-end="869" data-start="803">Assisting with IT equipment moves, upgrades, and installations</li><li data-start="870" data-end="960">Collaborating with the wider IT team to troubleshoot and escalate issues when required</li><li data-end="1031" data-start="961">Contributing to IT projects and continuous improvement initiatives</li><li data-end="1096" data-start="1032">Keeping accurate records of assets and service desk activity</li></ul>What We're Looking For<ul data-start="1127" data-end="1623"><li data-start="1127" data-end="1203">Minimum 1 years' experience in a desktop support or IT technician role</li><li data-start="1204" data-end="1288">Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP)</li><li data-end="1355" data-start="1289">Experience with Active Directory and Office 365 administration</li><li data-start="1356" data-end="1420">Familiarity with ITIL principles and service desk operations</li><li data-end="1503" data-start="1421">Exposure to Windows Server environments and virtualisation (Hyper-V) is a plus</li><li data-start="1504" data-end="1564">Strong communication skills and a customer-first mindset</li><li data-start="1565" data-end="1623">Ability to work both independently and collaboratively</li></ul>Why Join Us?<ul data-start="1644" data-end="1861"><li data-start="1644" data-end="1706">Be part of a supportive IT team where your input is valued</li><li data-start="1707" data-end="1789">Exposure to a wide range of technologies and opportunities to grow your skills</li><li data-end="1861" data-start="1790">A fast-paced, engaging environment with room for career development </li></ul>📩 Interested? Apply now and take the next step in your IT career!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgzNTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T16:35:57Z

IT Support Analyst

Tewkesbury, Gloucestershire
remote
Permanent
33000 - 36000 GBP / Yearly
We are seeking a proactive IT Support Analyst to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression. The IT Support Analyst will be responsible for:<ul data-start="592" data-end="1076"><li data-end="657" data-start="592">Provide responsive 1st and 2nd line support across the business</li><li data-end="731" data-start="658">Assist in managing IT systems, hardware, mobile devices, and telephony</li><li data-end="856" data-start="784">Liaise with third-party IT providers and support company-wide projects</li><li data-end="935" data-start="857">Troubleshoot and maintain desktops, laptops, printers, networks, and servers</li><li data-start="936" data-end="984">Develop management reports using SQL and Excel</li></ul> For the IT Support Analyst position, experience gained in a similar role is required with skills in the following:<ul data-start="1096" data-end="1504"><li data-end="1183" data-start="1096">Relevant IT, Business or Project Management qualification (or equivalent experience)</li><li data-start="1184" data-end="1253">Strong knowledge of Office 365 (Teams, SharePoint, OneDrive, Excel)</li><li data-start="1254" data-end="1321">Experience with Excel and Visual Basic (VB) programming and macro skills</li><li data-start="1254" data-end="1321">Familiarity with SQL and systems integration</li><li data-start="1369" data-end="1436">Excellent communication, organisation, and problem-solving skills</li><li data-start="1437" data-end="1504">Full UK driving licence and access to a vehicle (travel required)</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4zNjkxNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-25T13:14:52Z

Junior IT Support Engineer

Shepton Mallet, Somerset
remote
Permanent
28000 - 32000 GBP / Yearly
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering. This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!What You'll Be Doing:<ul><li>Providing technical support by diagnosing and resolving IT issues for employees across the business.</li><li>Logging and managing support tickets, ensuring timely resolution in line with IT procedures.</li><li>Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.</li><li>Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).</li><li>Managing user accounts and permissions in Active Directory.</li><li>Assisting with IT inductions for new starters.</li><li>Troubleshooting and maintaining printers, laptops, and other office hardware.</li><li>Tracking IT assets and ensuring efficient use of hardware and software licenses.</li><li>Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.</li><li>Liaising with third-party vendors to resolve hardware and software issues.</li></ul>Professional Competancies:<ul><li>Problem Solver - You love tackling IT challenges and finding creative solutions.</li><li>Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.</li><li>Great Communicator - You can explain technical issues in a clear and friendly way.</li><li>Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.</li><li>Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.</li></ul>What You'll Need:<ul><li>Educated to AS Level, BTEC, NVQ Level 3, or equivalent.</li><li>Experience troubleshooting and diagnosing IT issues.</li><li>Basic knowledge of Active Directory and Microsoft Intune is a plus.</li><li>A willingness to learn, develop, and grow in an exciting and evolving IT environment.</li></ul>Salary/logistics:<ul><li>circa £30,000 basic salary</li><li>hybrid working (2-3 days in the office post probation)</li><li>Up to 10% bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYxNjAwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-15T10:41:36Z

IT Support Engineer

Warminster, Wiltshire
remote
Permanent
28000 - 33000 GBP / Yearly
PRINCIPAL ACCOUNTABILITIES:This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.<ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul>PERSON PROFILE:QUALIFICATIONS, SKILLS AND EXPERIENCE<ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul>QUALITIES AND ATTRIBUTES<ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines </li></ul>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-03T09:36:40Z

Finance Business Partner

Gloucester, Gloucestershire
remote
Permanent
55000 - 65000 GBP / Yearly
Robert Half are delighted to be supporting an organisation in Gloucester on the recruitment of a full-time and permanent Finance Business Partner to join the team.Reporting directly to the Head of Finance, and with line management responsibilities for a small team, you will play a pivotal role in the running, functioning and growth of the Finance function.The ideal candidate will be proactive, driven and a problem solver. There are numerous exciting career progression opportunities within this position and the organisation for the right person.Our client adopts a hybrid working model (3 days in the office, 2 days working from home), although you must be prepared to be fully office based for the initial 6 months.Responsibilities of the Finance Business Partner will include but not be limited to:<ul><li>Lead budget planning, monitoring, and reporting across business units.</li><li>Act as a primary finance contact for senior leadership within the business, providing strategic financial advice and support decision making through robust analysis and forecasting.</li><li>Support with procurement activities, contracts and supplier relationships, ensuring compliance with legislation and value for money across all commercial operations.</li><li>Lead and mentor finance and procurement staff, promote cross-functional working, and contribute to organisational development through training and support.</li><li>Ensure accurate and timely financial reporting, statutory returns, and audit support.</li></ul>Your Profile: <ul><li>Preferably, you will be a fully qualified accountant (ACA, ACCA, CIMA), but we are open to part-qualified/studiers and candidates who are qualified by experience, as long as you have the willingness to become qualified.</li><li>Strong proven experience in managing operational budgets, interpreting complex financial data and delivering strategic financial support.</li><li>Excellent leadership skills, with the ability to lead and motivate teams.</li><li>Advanced Excel, and data presentation capabilities.</li></ul>In return, the successful candidate can expect a salary of between £55-65k plus benefits including study support, a generous pension scheme (18%), 24 days holiday and more.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxsaWUuQ2x1dHRvbi45NzgyNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-01T10:23:17Z

Digital Marketing Executive

Wallingford, Oxfordshire
remote
Permanent
30000 - 32000 GBP / Yearly
Digital Marketing & E-Commerce Executive Salary: up to £32,000 per annum Office-based with potential for hybrid working after probationRobert Half are partnering with a well-established organisation to recruit a Digital Marketing & E-Commerce Executive. This role offers an exciting opportunity for a creative and commercially minded marketer to make a real impact within a dynamic marketing team.The RoleThe successful candidate will play a pivotal role in delivering and optimising digital campaigns, enhancing online presence, and driving e-commerce performance. From managing social media channels to supporting e-commerce platforms and developing engaging content, this position requires a balance of creativity, analytical thinking, and strong technical skills.Key Responsibilities<ul><li>Plan, manage and grow the company's online marketing and social media presence.</li><li>Coordinate and deliver email marketing campaigns aligned with key KPIs.</li><li>Maintain and develop B2B e-commerce portals and promotional campaigns.</li><li>Support the development of SEO and keyword strategies to maximise visibility.</li><li>Assist in the creation of digital assets and design work in line with brand guidelines.</li><li>Work closely with external partners and internal teams to improve website performance and online customer experience.</li><li>Uphold corporate branding standards across all digital and print channels.</li></ul>The Ideal Candidate<ul><li>At least 2 years' experience in a digitally focussed marketing role</li><li>Confident communicator with the ability to collaborate across departments.</li><li>Experienced in managing social media channels and ad accounts.</li><li>Hands-on knowledge of Google Ads and YouTube advertising.</li><li>Proficiency with design software such as Adobe Illustrator, Photoshop, InDesign and Acrobat.</li><li>Highly organised with a keen eye for detail and creative flair.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTU0NTguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-09-28T11:51:29Z

Credit Control Clerk

Slough, Berkshire
remote
Permanent
28000 - 35000 GBP / Yearly
<h3 data-start="240" data-end="264">About the Role</h3>This is an exciting opportunity to join a values-led organisation and play a key role within the Credit Control team. You'll contribute to achieving team objectives and help improve processes and administration.Reporting to the Credit Control Manager, you'll take ownership of part of the Sales Ledger - monitoring, chasing, and controlling debt while maintaining excellent relationships with customers and colleagues.Key Responsibilities:<ul data-end="1283" data-start="723"><li data-end="866" data-start="723">End-to-end credit control: chasing overdue payments by phone, email, and letter in line with agreed processes in a high-volume environment.</li><li data-start="867" data-end="971">Collaborate with invoicing and regional teams to resolve queries or disputes that may delay payment.</li><li data-end="1068" data-start="972">Record all chase activity and maintain accurate debtor information in the accounting system.</li><li data-start="1069" data-end="1136">Issue final demand letters to delinquent clients when required.</li><li data-end="1218" data-start="1137">Produce monthly reports for management on debtor levels and overdue accounts.</li><li data-end="1283" data-start="1219">Prepare documentation for escalation to legal when required.</li></ul><h3 data-start="1290" data-end="1309">About You</h3>You are an experienced Credit Controller with strong communication skills and the ability to build positive relationships. You take pride in accuracy, organisation, and professionalism, and thrive in a fast-paced, team-focused environment.Skills & Experience:<ul data-end="2145" data-start="1580"><li data-start="1580" data-end="1631">2-3 years' experience in a Credit Control role.</li><li data-end="1698" data-start="1632">A collaborative team player who contributes to shared success.</li><li data-end="1753" data-start="1699">Excellent written and verbal communication skills.</li><li data-start="1754" data-end="1835">Demonstrates initiative, energy, and a proactive approach to problem-solving.</li><li data-end="1911" data-start="1836">Strong organisational skills and ability to manage multiple priorities.</li><li data-start="1912" data-end="1976">Works well under pressure and meets deadlines with accuracy.</li><li data-end="2039" data-start="1977">High attention to detail and strong reconciliation skills.</li><li data-start="2040" data-end="2145">Proficient in Microsoft Excel, Office applications, and accounting systems such as Sage (or similar).</li></ul><h3 data-start="2152" data-end="2179">Core Competencies</h3><ul data-end="2383" data-start="2180"><li data-start="2180" data-end="2224">Acts with integrity and professionalism.</li><li data-start="2225" data-end="2266">Takes ownership and delivers results.</li><li data-end="2320" data-start="2267">Supports team members and promotes collaboration.</li><li data-start="2321" data-end="2383">Seeks continuous improvement in processes and performance.</li></ul><h3 data-start="2390" data-end="2415">What's on Offer</h3><ul data-start="2416" data-end="2714"><li data-start="2416" data-end="2454">Full training and ongoing support.</li><li data-end="2512" data-start="2455">Opportunities for career development and progression.</li><li data-start="2513" data-end="2568">A supportive, inclusive, and values-driven culture.</li><li data-end="2621" data-start="2569">Employee recognition and engagement initiatives.</li><li data-end="2714" data-start="2622">Benefits such as a cycle-to-work scheme, pension plan, and wellbeing/discount platforms.</li></ul><h3 data-end="2742" data-start="2721">Our Culture</h3>We are a people-focused business that believes in teamwork, honesty, and accountability. We aim to create a positive environment where employees feel supported and empowered to succeed.If you're a motivated Credit Controller looking to take ownership of your ledger in a supportive, forward-thinking company, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uNTc0OTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-10-07T12:15:45Z