2 results for Service Delivery Manager in Abertawe, Swansea
IT Incident & Problem Manager
- Newport, Newport
- remote
- Permanent
-
60000 - 62500 GBP / Yearly
- <p data-start="149" data-end="507">Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-end="862" data-start="509">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-end="167" data-start="133">Governance & SLA Management</strong></h3><p data-start="170" data-end="410">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-section-id="9s5edi" data-end="455" data-start="412"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-start="631" data-section-id="wz17as" data-end="686"><strong data-start="635" data-end="684">Problem Management & Root Cause Excellence</strong></h3><p data-start="687" data-end="859">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-end="913" data-section-id="8ju43f"><strong data-start="865" data-end="911">Vendor & Partner Performance Management</strong></h3><p data-end="1093" data-start="914">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-section-id="puuog2" data-end="1153" data-start="1095"><strong data-end="1151" data-start="1099">Continuous Improvement & Service Optimization</strong></h3><p data-end="1325" data-start="1154">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-section-id="64tba7" data-end="1380" data-start="1327"><strong data-start="1331" data-end="1378">Team Leadership & Capability Development</strong></h3><p data-end="1543" data-start="1381">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-section-id="1f6av6t" data-end="1605" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration & Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-start="1780" data-section-id="1fx33tp" data-end="1837"><strong data-end="1835" data-start="1784">Reporting, Communication & Tooling Expertise</strong></h3><p data-start="1838" data-end="2024">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf"><strong data-start="82" data-end="117">Qualifications & Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
- 2026-04-24T12:24:13Z
Marketing Executive
- Cardiff, Cardiff
- remote
- Permanent
-
30000 - 35000 GBP / Yearly
- <p><strong>Salary </strong></p><ul><li>£30,000-£35,000 dependent on skills and experience. </li><li>Generous Pension Contribution (13%).</li><li>25 Days Holidays PA + Bank Holidays.</li><li>Free Healthcare Cover. </li><li>Death in Service cover after successful 6-month probation period. </li><li>Job Type: Permanent - 5 days per week in the office (08:30 - 16:30)</li></ul><p><strong>ROLE PURPOSE</strong></p><p>As a Marketing Executive, you will play a key role in supporting the delivery of marketing activity across the business. Working closely with the Sales & Marketing Manager and wider teams, you will help implement marketing plans that support growth, retention, brand awareness, and customer engagement.</p><p> </p><p><strong>KEY RESPONSIBILITIES</strong></p><ul><li>Assist in planning, developing and delivering marketing campaigns.</li><li>Collaborate with the Business Development Executive and key partners.</li><li>Develop community and charity engagement initiatives.</li><li>Support digital marketing including social media, PPC, email marketing and content creation.</li><li>Support the planning and delivery of events.</li><li>Ensure brand consistency across all marketing materials.</li><li>Support creation and distribution of marketing literature and promotional items.</li><li>Conduct market research and marketing performance analysis.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuMjM2NDIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
- 2026-03-24T15:43:20Z
