3 results for Network Manager in Abertawe, Swansea

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
<p data-start="149" data-end="507">Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-end="862" data-start="509">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-end="167" data-start="133">Governance & SLA Management</strong></h3><p data-start="170" data-end="410">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-section-id="9s5edi" data-end="455" data-start="412"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-start="631" data-section-id="wz17as" data-end="686"><strong data-start="635" data-end="684">Problem Management & Root Cause Excellence</strong></h3><p data-start="687" data-end="859">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-end="913" data-section-id="8ju43f"><strong data-start="865" data-end="911">Vendor & Partner Performance Management</strong></h3><p data-end="1093" data-start="914">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-section-id="puuog2" data-end="1153" data-start="1095"><strong data-end="1151" data-start="1099">Continuous Improvement & Service Optimization</strong></h3><p data-end="1325" data-start="1154">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-section-id="64tba7" data-end="1380" data-start="1327"><strong data-start="1331" data-end="1378">Team Leadership & Capability Development</strong></h3><p data-end="1543" data-start="1381">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-section-id="1f6av6t" data-end="1605" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration & Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-start="1780" data-section-id="1fx33tp" data-end="1837"><strong data-end="1835" data-start="1784">Reporting, Communication & Tooling Expertise</strong></h3><p data-start="1838" data-end="2024">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf"><strong data-start="82" data-end="117">Qualifications & Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Recruitment Consultant

Cardiff, Cardiff
remote
Permanent
28000 - 40000 GBP / Yearly
<p><strong>Recruitment Consultant / Talent Manager</strong></p><p><strong>Cardiff City Centre | Full-Time | Hybrid </strong></p><p>Looking to launch your career in a fast-paced, people focused, and commercially driven environment?</p><p>An exciting opportunity has opened within the Cardiff office of Robert Half to join our high-performing Team. This is an ideal opportunity for graduates or early-career professionals who are ambitious, motivated, and eager to build a long-term career within a globally recognised business.</p><p>As a Recruitment Consultant / Talent Manager, you'll work in a dynamic environment where no two days are the same. You'll build strong relationships with clients and candidates, develop commercial skills, and play a key role in helping businesses secure top talent while supporting professionals in finding exciting career opportunities.</p><p>The recruitment market is fast-moving, relationship-driven, and highly rewarding, offering clear progression, excellent earning potential, and exposure to a wide range of industries and businesses.</p><p><strong>Why join Robert Half?</strong></p><p>At Robert Half, performance, development, and culture go hand in hand.</p><p>We are proud to be:</p><ul><li>Recognised as one of the UK's Best Workplaces™ 2025 by Great Place to Work®</li><li>Named the No.1 Recruitment Agency globally by Forbes for multiple consecutive years</li><li>Featured on Forbes' World's Best Employers list</li><li>A business with over 50 years of success in the UK and a strong established presence across South Wales</li></ul><p>Joining our Cardiff office means becoming part of a collaborative, high-performing team that genuinely invests in your development and success. You'll learn from experienced consultants, receive structured training, and gain access to an extensive client and candidate network from day one.</p><p>We believe success should be recognised and rewarded - not just financially, but through progression, support, and career opportunities.</p><p><strong>What you'll be doing</strong></p><p>In this role, you will:</p><ul><li>Build and manage relationships with clients and candidates</li><li>Support businesses with hiring solutions across the finance and accounting market</li><li>Source, interview, and manage high-quality candidates</li><li>Develop commercial and business development skills</li><li>Manage the recruitment process from initial brief through to placement</li><li>Work within a fast-paced market with strong earning potential and career progression</li></ul><p>You'll have the opportunity to take ownership of your work while being supported by a highly experienced and collaborative team.</p><p><strong>Who we're looking for</strong></p><p>We're looking for individuals with strong communication skills, ambition, resilience, and a proactive mindset.</p><p>This opportunity is ideal for:</p><ul><li>Recent graduates looking to start a commercial career</li><li>Individuals with sales, hospitality, retail, or customer-facing experience</li><li>People with a finance or accounting background looking for a more people-focused role</li><li>Motivated individuals who enjoy working towards goals and building relationships</li></ul><p>Previous recruitment experience is not essential, full training and ongoing development will be provided.</p><p>An interest in the finance market and the pace and variety it offers will help you thrive in this environment.</p><p><strong>What we offer</strong></p><ul><li>Competitive base salary with uncapped commission</li><li>Quarterly commission and annual bonus opportunities</li><li>Clear progression and structured career development</li><li>24 days annual leave + your birthday off</li><li>Option to purchase additional annual leave</li><li>Private healthcare</li><li>Electric car scheme</li><li>Retail and gym membership discounts</li><li>4x life assurance</li><li>On-site parking</li><li>Regular team socials, incentives, and events</li><li>Ongoing training and mentorship</li></ul><p><strong>Ready to start your career with Robert Half?</strong></p><p>If you're ambitious, relationship-driven, and excited by the opportunity to build a successful career in recruitment, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNzYzMzkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-22T11:52:25Z

Credit Controller

Cardiff, Cardiff
remote
Permanent
30000 - 33000 GBP / Yearly
<p></p><h2>Credit Controller</h2><p><strong>Location:</strong> Hybrid<br /> <strong>Salary:</strong> Competitive</p><h3>About the Role</h3><p>Robert Half are excited to be working with well-established and fast-growing business who are seeking a <strong>Credit Controller</strong> to join its finance team. With a strong presence across the UK and Ireland, the organisation is built on a collaborative network of regional offices, delivering trusted support to SMEs.</p><p>This role plays a key part in managing customer accounts, driving timely collections, and reducing exposure to bad debt while maintaining strong client relationships.</p><h3>Key Responsibilities</h3><p><strong>Credit Control Management</strong></p><ul><li>Monitor outstanding balances and ensure timely collection of overdue payments</li><li>Maintain accurate and up-to-date customer account records</li></ul><p><strong>Debt Collection</strong></p><ul><li>Chase overdue invoices via phone, email, and written correspondence</li><li>Negotiate payment plans where required</li><li>Escalate accounts where necessary, working alongside legal representatives</li><li>Ensure all activity aligns with agreed payment terms and internal policies</li></ul><p><strong>Account Reconciliation & Receipting</strong></p><ul><li>Allocate incoming payments and reconcile customer accounts</li><li>Investigate and resolve discrepancies or queries efficiently</li></ul><p><strong>Reporting</strong></p><ul><li>Support the production of weekly and monthly reports on aged debt, cash flow, and risk</li><li>Provide insight into customer payment trends and credit exposure</li></ul><p><strong>Collaboration</strong></p><ul><li>Work closely with internal stakeholders to resolve account queries</li><li>Liaise with finance teams to ensure accurate billing and invoicing processes</li></ul><p><strong>Compliance</strong></p><ul><li>Adhere to internal credit control policies and procedures</li><li>Ensure compliance with relevant regulations and best practice in debt recovery</li></ul><h3>Key Requirements</h3><ul><li>Proven experience within Credit Control or a similar role</li><li>Strong understanding of credit management and collections processes</li><li>Excellent communication and negotiation skills</li><li>Ability to manage difficult conversations professionally</li><li>Strong organisational and time management skills</li><li>Competent in MS Office, particularly Excel, and accounting systems</li></ul><h3>Personal Attributes</h3><ul><li>High attention to detail and accuracy</li><li>Strong problem-solving ability</li><li>Able to work both independently and as part of a team</li><li>Customer-focused, with a relationship-led approach</li></ul><h3>Benefits</h3><ul><li>Competitive salary and hybrid working model</li><li>25 days annual leave plus bank holidays</li><li>Option to buy additional annual leave</li><li>Christmas shutdown (subject to business needs)</li><li>Pension scheme and life assurance</li><li>Enhanced family leave and sick pay</li><li>Employee Assistance Programme (24/7 support)</li><li>Access to corporate discounts platform</li><li>Flexible benefits including health, dental, cycle to work and more</li></ul><br><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuODQ3NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-28T16:55:30Z