9 results for Facilities Manager in Saffron Walden, Essex

Project Manager - IT

City of London, London
remote
Contract
350 - 400 GBP / Daily
IT Project Manager - Real EstateDay Rate Contract London (4 days onsite)Robert Half have partnered with a well established real estate organisation who are looking for an experienced Project Manager to support the delivery of several concurrent technology and infrastructure initiatives across their London portfolio.This is a hands on delivery role, ideal for a Project Manager who is comfortable working in a complex environment and managing multiple work streams at once.Key Responsibilities<ul><li>Manage the end‑to‑end delivery of multiple IT and infrastructure projects, including:</li><ul><li>Wi‑Fi network refresh and upgrades</li><li>Business software delivery and implementation</li></ul><li>Own project planning, timelines, budgets, risks and dependencies across all workstreams.</li><li>Coordinate internal stakeholders, third‑party vendors and technology partners to ensure projects are delivered on time and to agreed scope.</li><li>Lead governance activities including project status reporting, RAID management, and steerco updates.</li><li>Support business readiness, cutover planning and post‑implementation handover.</li></ul>Experience & Skills Required<ul><li>Proven experience as a Project Manager delivering IT or technology enabled projects.</li><li>Strong background managing multiple concurrent projects in parallel.</li><li>Experience delivering infrastructure projects (e.g. Wi‑Fi, networks, devices) and software implementations.</li><li>Comfortable working in onsite, operational environments such as real estate, property, facilities, or similar asset heavy organisations.</li><li>Strong stakeholder management skills with the ability to work across technical and non‑technical teams.</li><li>Highly organised with a pragmatic, delivery focused approach.</li><li>Delivered end to end projects in an SME environment.</li></ul>Desirable<ul><li>Experience working with third party suppliers and managed service providers.</li><li>Exposure to property, real estate, facilities management or multi‑site environments.</li><li>Formal project management qualifications (PRINCE2, PMP, Agile, etc.).</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxleC5IaWxsLjczNTgwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-12T08:25:32Z

Head of Finance

City of London, London
remote
Permanent
100000 - 105000 GBP / Yearly
Head of Finance | Property Managed Services | Central London (Hybrid Working) | £100,000 - £105,000 | Permanent Role Robert Half are working with a Leading Multinational in the Property and Workplace Services Space, known for delivering integrated solutions across a global client base. Following an internal promotion, the business is now looking to hire a Head of Finance to oversee a portfolio of 20 clients, working closely with operational teams to drive financial performance and commercial insight. This is a high-impact leadership role for a commercially driven finance professional who thrives in a matrix environment, enjoys operating at pace, and is confident influencing senior operational and executive stakeholders. You will play a critical role in driving performance, strengthening financial governance, and supporting strategic decision-making across a large, revenue-generating portfolio. 📊 About the Position Reporting to the Sector Finance Director, you will: <ul><li>Provide financial leadership across multiple business units, ensuring delivery of growth, margin improvement, and operational performance across a complex client portfolio. * Act as a key finance business partner to Executive Directors and senior operational leadership teams, influencing commercial decisions and strategic direction. * Review and challenge monthly P&L, balance sheet, forecasts, and management reporting, ensuring accuracy, consistency, and actionable insight. * Lead monthly business and contract performance reviews, with a strong focus on underperforming contracts, risk identification, and value creation opportunities. * Support divisional budgeting, forecasting, and long-range planning cycles, ensuring robust assumptions and commercial alignment. * Oversee financial governance, ensuring balance sheet integrity, compliance with internal controls, and adherence to relevant accounting standards and frameworks. * Support new business wins from a financial perspective, providing oversight from tender stage through mobilisation and transition. * Drive continuous improvement across reporting processes, systems usage, and financial controls, reducing inefficiencies and enhancing data quality. * Provide high-quality financial analysis, modelling, and insight to support commercial decision-making and performance improvement.</li></ul> 📋 What we're looking for <ul><li>Fully qualified accountant (ACA, ACCA, or CIMA) with significant post-qualification experience in a senior finance business partnering role. * Strong experience working in a contracts-led, service-based environment is essential, ideally within industries such as Facilities Management, Property Services, Defence, Security, Cleaning, Catering, Infrastructure Services, or similar multi-site operational businesses. * Demonstrable background in business partnering within complex, operational organisations where performance is driven by contract delivery and margin management. * Proven experience influencing senior operational stakeholders and working effectively within a matrix structure. * Strong technical grounding in management accounting, financial reporting, and performance management, with the ability to operate at both detail and strategic level. * Experience reviewing, challenging, and improving financial performance across large, multi-contract portfolios, including P&L, forecasting, and budgeting. * Strong understanding of financial governance, controls, and ideally experience working within structured compliance environments. * Excellent communication and influencing skills, with the ability to translate financial data into clear commercial insight and actionable recommendations. * A proactive, hands-on leader who drives accountability, improves performance, and builds strong cross-functional relationships across operational teams.</li></ul> 🤝 Here's what's waiting for you <ul><li>£100,000 - £105,000 base salary plus bonus * Hybrid working model - 3 days per week in the Central London office * Private healthcare and enhanced benefits package * 25 days holiday plus bank holidays * Senior exposure to divisional and executive leadership teams * Strong career progression within a large, growing UK finance structure * Opportunity to shape financial performance across a significant client portfolio * High visibility role with direct commercial impact across multiple business units</li></ul> 💼 Why this role could be your next move This is a rare opportunity to step into a senior client-facing finance leadership role with genuine breadth and influence. You will operate close to divisional leadership, shaping financial strategy while ensuring strong delivery across a complex, multi-contract portfolio. The organisation continues to experience strong growth and regular new contract wins, creating ongoing opportunities for senior finance professionals who can combine commercial thinking with strong technical and governance capability. With a proven track record of internal progression, this role offers both immediate impact and longer-term progression into divisional or country-level leadership positions.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuNTk2MjYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-06T11:30:55Z

Office Manager

City of London, London
remote
Temporary
20 - 25 GBP / Hourly
Role:Our client is looking to recruit an immediate, Office Manager for a 3 month role. In this role you will be responsible for the following duties: <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Complex calendar management for senior leadership (internal and external stakeholders) </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Inbox and scheduling coordination, acting as a trusted gatekeeper and prioritisation partner</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Proactively identify calendar conflicts, priority misalignment, and anticipate needs before being asked</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Ensure the executive's time is always aligned to business priorities and high-leverage work</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Travel management, domestic and international, including itineraries, logistics, and contingency planning </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Meeting logistics and preparation: pre-reads, agendas, follow-ups, and action tracking </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Think strategically, not just tactically, understand how scheduling decisions impact business outcomes</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"> Co-lead office relocation projects end-to-end from scoping and planning through to execution and handover </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Coordinate with landlords, fit-out vendors, internal stakeholders, and People/Finance teams for smooth transitions</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Manage project timelines, budgets, logistics, and communication for office moves and refurbishments</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Own and drive strategic operational improvement projects as the London office scales</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Build scalable processes and documentation that grow with the business </li></ul> Profile:The successful temporary, Office Manager will have 2-3 years experience working within an EA/Office Manager capacity and will have had exposure to supporting senior leadership. You must be either immediate or on a 1 week notice to be considered for this role. Client:Our client is a Tech start up. You will work 5 days per week in the office. Salary & Benefits:This immediate, temporary Office Manager role will be paying circa £20-25 per hour. This is dependant on experience.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0Ljc2NTk4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-30T08:59:40Z

Commercial Contracts Manager

Stevenage, Hertfordshire
remote
Permanent
62000 - 70000 GBP / Yearly
COMMERCIAL MANAGER - UP TO £70k - BRISTOL OR STEVENAGE - HYBRIDRobert Half are delighted to be working with a world-leading organisation in their search for a permanent, full-time Commercial Contracts Manager offering hybrid working and up to £70k + bonus!Key Details<ul><li>Job Title: Commercial Contracts Manager</li><li>Salary: £62k - £70k (DOE) + up to 21% basic salary bonus</li><li>Location: Bristol OR Stevenage</li><li>Working pattern: hybrid (2-3 days onsite, rest working from home)</li><li>Benefits: Competitive pension contribution (up to 14% combined), enhanced parental leave, free parking, subsidised meals, fantastic on-site facilities and more!</li></ul>Responsibilities:<ul><li>Lead the full route-to-contract process, driving commercial strategy during competitive bids.</li><li>Draft, review and negotiate contracts, proposals, pricing models and terms & conditions.</li><li>Oversee commercial performance throughout contract delivery and close-out.</li><li>Identify and manage commercial risks and opportunities.</li><li>Act as the primary commercial contact for customers and key internal stakeholders.</li><li>Provide regular reporting and commercial insight to senior leadership.</li><li>Support dispute resolution and ensure contractual compliance.</li><li>Line management responsibility for junior commercial professionals.</li></ul>Requirements:<ul><li>Proven Commercial Management experience within a defence or highly regulated environment.</li><li>Strong background in drafting and negotiating complex contracts.</li><li>Knowledge of UK public sector or defence contracting frameworks (desirable).</li><li>Strong commercial judgement with excellent analytical skills.</li><li>Confident engaging with senior stakeholders and cross-functional teams.</li><li>Previous leadership or line management experience.</li><li>Able to manage multiple contracts in a fast-paced environment.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuOTc0NTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-03T11:26:21Z

Management Accountant

Saffron Walden, Essex
remote
Permanent
50000 - 60000 GBP / Yearly
The Permanent Division of Robert Half is excited to be working exclusively and on a retained basis with LPA Group Plc in Saffron Walden to assist with the recruitment of a Group Management Accountant. LPA Group plc (AIM: LPA) is an innovation-led engineering specialist in electronic and electromechanical components and systems. Focused on transport (rail and aviation), aerospace, defence, infrastructure and industrial markets and supplying into hostile and challenging environments, LPA is known for engineering solutions to improve product reliability, reducing maintenance and life cycle costs. The Group has four sites across the UK, selling to customers in the UK and overseas. Three of these are design and manufacturing sites: Saffron Walden, Essex - electro-mechanical systems for rail, aviation and industrial; Knapwell, Cambridge - power supplies for the rail market, Normanton, Yorkshire - LED lighting and electronic systems for rail and infrastructure. The fourth site is Thatcham, Berkshire - value-added distribution of engineered components for rail, aerospace and defence. With over 150 years of UK design and manufacture, and with origins in the first ever light installed in 'Electric Avenue', Brixton; innovation is core to LPA and to the products and services supplied to our customers worldwide. The Role The Group Management Accountant will work closely with and work alongside Group Financial Accountant and report directly to the CFO and be tasked with taking responsibility for the production of regular management reporting across the Group. The Group Management Accountant will ensure high levels of accuracy, quality and integrity in the daily recording of financial data and produce robust and timely financial information to all stakeholders covering forecasting, inventory, sales and value add. Day to day duties will consist of: <ul class="_13613d6a da470b38"><li>Production of the monthly sales and margin flash reporting</li><li>Completion of the monthly detailed sales and margin reports, analysing variances and undertaking review meetings with as required</li><li>Produce 13 week cash flow</li><li>Coordination of Arbuthnot invoice discounting analysis and link to payment runs</li><li>Supporting the Commercial Team to secure revenue projects by undertaking project and product specific margin analysis</li><li>Managing capex spend with dept heads</li><li>Preparation of annual budget and multi-year forecasts</li></ul> Your Profile You will be a strong Management Accountant with experience across a Manufacturing and Product/Service Bases Sales business with the ability to maintain relationships both internally and externally through communication and sense checking. Previous exposure to cost accounting, sales and margin analysis from a multi-site business is key. You must be self-motivated, able to act on own initiative and be able to communicate at all levels. This is an excellent role where development will be available under the guidance of an excellent manager and within a business that continues to change and develop. Salary and Benefits The role of Group Management Accountant for LPA Group PLC in Saffron Walden is offering a salary £50-60K + Benefits and will be working in the office 3 days a week with two from home. This is an exciting and strong development opportunity for someone to push their career forwards in a role within a changing outlook the next 3-5 years.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmFtZXMuRGF2aWVzLjg3ODQ2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-27T20:39:55Z

Financial Controller

City of London, London
remote
Permanent
100000 - 120000 GBP / Yearly
Financial Controller | Facilities and Property Services | Central London (Hybrid Working) | £100-120,000 ⚠️ Due to business requirements, candidates must demonstrate professional fluency in French for this position. Robert Half is partnering with a leading Facilities and property services organisation to appoint a Financial Controller. This is a newly created role driven by the continued growth and evolution of the Group Finance function. This is a senior, high-profile position within the Central London-based team, reporting directly to the CFO and responsible for Group consolidation, technical accounting, and external reporting. The business is highly acquisitive, having completed numerous deals across Europe, and this role offers significant exposure to M&A, integration projects, and senior stakeholders across the Group. You will ensure the integrity of Group financial information and play a key part in shaping financial processes and reporting as the organisation continues its ambitious growth journey. 📊 About the Role <ul><li>Lead the month-end, quarter-end, and year-end Group consolidation process across multiple jurisdictions and currencies. * Prepare IFRS-compliant consolidated financial statements, ensuring accuracy and consistency. * Act as IFRS subject-matter expert, drafting and embedding accounting policies across the Group. * Provide technical guidance on complex issues, including business combinations, revenue recognition, and financial instruments. * Take ownership of the Group's consolidation process, ensuring accuracy, integrity, and continuous improvement. * Act as the main point of contact for the Group audit, ensuring a smooth, timely, and high-quality process. * Partner with local finance teams across Europe, supporting compliance, integration, and process development.</li></ul> 📋 About You <ul><li>Professional Fluency in French.</li><li>ACA or CA qualified accountant. * Trained within audit at a large or medium-sized accounting firm. * Significant post-qualification experience in Group reporting and consolidations within a multinational environment. * Alternatively, this role would also suit a Senior Manager from a top 20 practice with strong technical accounting and consolidation experience, looking to make their first move into industry. * Deep, practical knowledge of IFRS, including experience implementing new standards. * Excellent communicator, able to work effectively with senior stakeholders and finance teams across different countries. * Detail-oriented with a strong commitment to accuracy, governance, and assurance.</li></ul> 🤝 What's on Offer <ul><li>£100-120,000 base salary. * Hybrid working - typically three days per week in the Central London office. * Senior, visible role at Group level, partnering closely with the CFO. * Significant exposure to M&A, integration, and cross-border projects as the business continues its acquisitive growth strategy. * Opportunity to lead on Group-level consolidation, technical accounting, and reporting. * Career-defining opportunity in a fast-growing, dynamic international group.</li></ul> 💼 Why Join This Business This is a rare opportunity to step into a newly created senior Group Finance role within a business on a rapid growth journey. The company continues to complete multiple acquisitions each year across Europe, providing outstanding exposure to complex consolidations, technical accounting, and integration projects. As Financial Controller, you'll play a central role in shaping how the Group manages reporting and governance at scale, while working closely with senior leadership in a dynamic, acquisitive, and ambitious organisation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuNDkxMjAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-16T11:17:08Z

D365 CRM Developer- Power Platform (FTSE250!)

London, London
remote
Permanent
45000 - 555000 GBP / Yearly
D365 CRM Developer- Power Platform (FTSE250!) Are you looking to work for a company which is very innovative? Are you a D365 Developer who is looking to work with Power Platform, Power Apps, Power BI and Power Automate? Do you want to work in a cutting-edge company where innovation is at the heart of their culture? this company is paying a HIGH BONUS!!! This hiring manager is well known in the industry as an extremely innovative and passionate person. You will be working in a low code, no code environment. He has an outstanding track record of helping people upskill and grow their careers. This is an outstanding opening for someone to join a CASH RICH business and a company which has a superior technology environment! Apply now! Location: London (hybrid working)Objectives: <ul><li>To work closely with the project manager and other developers in the team to establish technical solutions for business needs</li></ul> Main Responsibilities: <ul><li>Design, build and test Dynamics 365 modules like Sales, Marketing, Customer Service, F&0 using PowerApps, PowerAutomate</li><li>Design, build and test website and front end integrations through other internal and external solutions.</li><li>Work closely with creatives, developers, and the project manager for systems solutions</li><li>Work with the senior developers and build to customise integrations connected to systems applications.</li><li>Day-to-day maintenance and enhancements of systems in test and production operations to address the ever-changing technology stacks in use and new business requirements.</li><li>Optimise existing systems and conduct performance tuning.</li><li>Undertake regular weekly and monthly recurring tasks such as data maintenance for the sales CRM.</li><li>Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines.</li><li>Perform user acceptance testing and validate results to ensure requirements are met.</li><li>Provide and maintain supporting documentation and relevant procedures to ensure that the rest of the team members can manage the environment during periods of absence.</li></ul>Excellent benefits on offer<ul><li>A pension scheme</li><li>Life assurance of four times your salary</li><li>A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.</li><li>The day off to celebrate your birthday</li></ul>25 days holidaysHigh BONUS!!!!Two stage interview process and quick turnaround, no tests! APPLY NOW!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS4yNjQxOC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-05-01T06:02:18Z

Office Manager

City of London, London
remote
Contract
20 - 24 GBP / Hourly
Role:Our client is looking to recruit an immediate, Office Manager for a 9 month Temporary role. In this role you will be responsible for the following duties: <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Planning, coordinating and executing a range of events including meetings, hosted dinners, receptions and other corporate functions </li><li>Ensuring all IT, photocopier and other equipment is in place and operating </li><li>Overseeing all aspects relating to the office lease and communication with building management and reception </li><li>Visitor reception </li><li>Assistance with travel arrangements for local and visiting staff </li><li>Ensuring provision and storage of stationary and other office consumables </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing assistance with immigration or visa requirements</li></ul> Profile:The successful temporary, Office Manager will have at least 3 years experience working within an office manager function and will have had exposure to some executive assistant responsibilities. You must be either immediate or on a 1 week notice to be considered for this role. Client:Our client is a Mining firm based in the West End. You will be fully office based. Salary & Benefits:This immediate, temporary Office Manager role will be paying circa £20-23 per hour. This is dependant on experience.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0LjE2Mzg1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-07T08:49:38Z

Head of Customer Service

City of London, London
remote
Permanent
70000 - 100000 GBP / Yearly
Robert Half is working with a fast-growing Series A fintech building the financial infrastructure for emerging markets trade to hire a Head of Customer ServiceTheir platform makes it faster, cheaper and more transparent for businesses to pay their international suppliers, helping companies across Africa, Latin America and the Middle East. Backed by tier-1 venture investors and angels from some of the best-known names in fintech, and are scaling fast. This is a genuinely high-impact environment for someone who wants to build.They are looking for a Head of Customer Service to own the quality of every customer interaction and build the team, systems and processes that let customer service scale as the business grows.The roleReporting to the Head of Operations, you will lead the Customer Service function and be the internal voice of the customer, holding the wider business to a high standard. This is a hands-on leadership role at the intersection of operations, customer experience and process design.What you will do<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead, coach and develop the Customer Service team, scaling across markets and time zones</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Be the internal champion of customers, translating recurring pain points into prioritised asks for compliance, sales, product and engineering, and driving them to resolution</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Own customer service KPIs end to end</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Define what good looks like across written communication, tone, clarity and resolution quality</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Act as the escalation point for the most sensitive customer situations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the selection, implementation and roll-out of customer service tooling</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Drive automation and process improvement so the function scales without proportionally scaling headcount</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Build the dashboards and reporting that give leadership visibility on customer service health</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Own customer FAQs, internal playbooks and customer-facing documentation</li></ul>What they are looking for<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">7+ years in customer service, operations or client-facing roles in startups, ideally in a WhatsApp-heavy environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">B2B customer service experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A track record of managing and developing teams, and of designing and improving CS processes, SLAs and tooling at scale</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience implementing or migrating CS tooling (for example Zendesk, Intercom or HubSpot Service)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent French and English, both spoken and written</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A strong analytical mindset, comfortable using data to diagnose problems and measure impact</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hunger for a high-paced, rapidly growing environment with broad exposure and autonomy</li></ul><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Previous experience at a VC-backed startup or top-tier consultancy</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with payments, compliance or cross-border financial flows</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfort using AI tools to work faster and smarter</li></ul>The details<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Competitive salary, plus share options and benefits</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hybrid: at least three days a week in the office, in London </li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/TWFkZWxlaW5lLkJhcm5lcy4wODY4OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-14T17:46:40Z