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4 results for Customer Servicessuccess Manager in Hulland, Derbyshire

IT Manager
  • Knutsford, Cheshire
  • remote
  • Permanent
  • 60000 - 70000 GBP / Yearly
  • <p>Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis.<br /><br />As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable.<br /><br /><strong>Responsibilities:<br /></strong></p><ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul><p><strong>Experience/Skills required:</strong></p><ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul><p><strong>Salary/logistics:</strong></p><ul><li>£60,000-£70,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0OTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-12-01T15:54:57Z
Infrastructure Engineer - 3rd line
  • Leicester, Leicestershire
  • remote
  • Permanent
  • 40000 - 500000 GBP / Yearly
  • <p><strong>3rd Line Infrastructure Engineer</strong></p><p><strong>Leicester, Hybrid (1-2 days p/week onsite)</strong></p><p><strong>£40,000 -£50,000 DOE </strong></p><p>Are you an experienced Infrastructure Engineer ready to take your career to the next level?</p><p>Robert Half is seeking a highly skilled 3rd Line Infrastructure Engineer to provide exemplary technical support and service for our client. You'll handle escalated technical issues, deliver cloud and on-prem maintenance, and drive project work across complex IT environments.</p><p><strong>Skills and Experience:</strong></p><ul><li>Minimum 3 years' technical experience in a support environment, ideally within an MSP or similar setting.</li><li>Industry-recognized technical certifications (e.g., Microsoft, VMware).</li><li>Solid understanding and proven success with ITIL support methodologies.</li><li>Strong analytical and problem-solving skills-able to thrive under pressure.</li><li>Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange, and Windows Server (2012 and newer).</li><li>Practical experience supporting remote/virtual desktop environments (desirable).</li><li>Networking and firewall expertise; hands-on experience with Azure, VMware ESXi/vSphere (v6.0+), and Linux is desirable.</li><li>Proven practical knowledge of server, storage, and network hardware including cloud deployments (IaaS).</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Diagnose and troubleshoot server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking issues efficiently.</li><li>Install and configure servers (physical and virtual), firewalls, desktops, laptops, and other infrastructure devices.</li><li>Manage endpoint solutions and Active Directory users/computers.</li><li>Multitask to resolve various technical issues and document your work clearly for effective team knowledge sharing.</li><li>Liaise with project teams to facilitate system implementations and upgrades.</li><li>Support pre-sales and Service Delivery Managers in both customer-facing and internal projects.</li><li>Participate in an on-call rota and ensure adherence to information security and compliance standards.</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjkyMDEzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-12-17T16:33:31Z
Financial Controller
  • Coventry, West Midlands
  • remote
  • Permanent
  • - 70000 GBP / Yearly
  • <p><strong>Financial Controller - Perfect for Someone Ready for Their Next Career Step</strong></p><p> </p><p>Are you looking to take the next step in your finance career? This is a fantastic opportunity to join a growing, forward-thinking business where you'll have real ownership, plenty of variety, and the chance to make a genuine impact.</p><p> </p><p>We're looking for a confident, hands-on Finance Manager who's ready to lead a team, drive improvements, and play a key role in shaping the company's financial future.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Financial Reporting:</strong> Deliver accurate monthly and annual financial reports, manage month-end and year-end close, consolidate financial data, and ensure full compliance with accounting standards. Produce reports for both internal stakeholders and external bodies.</li><li><strong>Team Leadership:</strong> Lead and support the finance team to ensure smooth operations and strong financial governance.</li><li><strong>Payroll:</strong> Oversee payroll by submitting accurate data to the third-party provider, reviewing reports, and approving final submissions.</li><li><strong>ERP:</strong> Work closely with internal teams and external partners to identify system needs and drive ERP improvements.</li><li><strong>Budgeting &amp; Forecasting:</strong> Support the CFO in building the annual budget, track performance, and analyse variances.</li><li><strong>Internal Controls:</strong> Strengthen internal controls, policies, and procedures to safeguard assets and maintain full regulatory compliance.</li><li><strong>Cashflow Management:</strong> Oversee daily cashflow, payments, and financial planning.</li></ul><p> </p><p><strong>What We're Looking For</strong></p><ul><li>A recognized accounting qualification (ACA, ACCA, CIMA).</li><li>Proven experience in a finance leadership role.</li><li>Strong understanding of financial reporting and compliance standards.</li><li>Excellent communication skills and stakeholder engagement ability.</li><li>Demonstrated success in delivering financial improvements.</li><li>Experience working in a growing or scaling business.</li><li>Strong ERP experience - ideally with Business Central.</li></ul><p><strong>Why This Role?</strong></p><p>If you're ready to step up, take on more responsibility, and grow in a fast-moving environment, this role gives you the platform to do exactly that. You'll work closely with senior leadership, shape new processes, and be part of an ambitious, supportive team.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FpdGxpbi5TbWl0aC4xNDA0My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-11-14T17:25:03Z
Group Finance Controller
  • Manchester, Greater Manchester
  • remote
  • Permanent
  • 75000 - 80000 GBP / Yearly
  • <p><strong>Group Financial Controller | Paying up to £80,000 | Hybrid working | Permanent </strong></p><p>Robert Half is working with a large, complex organisation undergoing significant transformation to recruit an accomplished Group Financial Controller<strong>.</strong> This is a high-impact leadership role, ideal for a commercially minded, technically strong finance professional who thrives in a dynamic, forward-looking environment.</p><p>You will play a pivotal role in shaping financial strategy, elevating reporting standards, driving operational improvements and leading a high-performing finance team through change.</p><p><strong>The Role</strong></p><p>Reporting to the Head of Finance, the Group Financial Controller will oversee financial accounting, statutory reporting, working capital management and compliance. You will lead the Financial Accounts, Accounts Payable and Accounts Receivable functions, ensuring robust controls, high-quality reporting and efficient end-to-end processes.</p><p>This is a role with breadth, influence and the opportunity to genuinely shape how the organisation manages and grows its financial capability.</p><p><strong>Key Responsibilities</strong></p><p><strong>Financial Leadership &amp; Transformation</strong></p><ul><li>Lead continuous improvement across finance operations, streamlining processes and enhancing reporting.</li><li>Drive adoption of digital tools, automation and data-led decision-making.</li><li>Support the development of the organisation's rolling financial strategy.</li></ul><p><strong>Technical Accounting &amp; Regulatory Compliance</strong></p><ul><li>Oversee month-end close and the preparation of statutory and management accounts.</li><li>Ensure full compliance with accounting, regulatory and tax standards.</li></ul><p><strong>Financial Reporting &amp; Insight</strong></p><ul><li>Lead the production of consolidated Group and subsidiary financial statements.</li><li>Strengthen the organisation's reporting framework and enhance financial insight.</li><li>Develop dashboards and analytics to support improved performance visibility.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li>Build strong relationships with internal leaders and senior stakeholders.</li><li>Manage key external relationships including auditors, tax advisors, pension advisors, insurers, banks and regulators.</li><li>Provide strategic challenge and support to ensure high-quality financial decision-making.</li></ul><p><strong>Leadership &amp; Team Development</strong></p><ul><li>Lead, mentor and develop finance colleagues, supporting capability growth and succession planning.</li><li>Foster a culture of accountability, continuous improvement and high performance.</li></ul><p><strong>About You</strong></p><p>We are looking for an experienced finance leader who combines technical excellence with strong people and change management capability.</p><p>You will bring:</p><ul><li><strong>Professional accountancy qualification</strong> (ACA, ACCA, CIMA or equivalent).</li><li><strong>5+ years' experience</strong> in a senior financial management or Group Controller role.</li><li>Demonstrable success in leading financial accounting or transactional teams.</li><li>Strong technical accounting knowledge and understanding of financial controls.</li><li>Experience in transformation, automation or systems implementation.</li><li>Knowledge of defined benefit pension schemes (highly advantageous).</li><li>Excellent stakeholder management and communication skills.</li><li>A solutions-focused, analytical mindset with high attention to detail.</li></ul><p>Experience in large, complex, multi-entity environments will be highly beneficial.</p><p><strong>Why Apply?</strong></p><ul><li>High-impact role with genuine influence over financial strategy and performance.</li><li>Opportunity to lead transformation and shape a modern, efficient finance function.</li><li>Hybrid working with excellent flexibility.</li><li>Competitive salary, generous holiday allowance and a comprehensive benefits offering.</li><li>A supportive environment committed to professional development and continuous improvement.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2lyc3R5LldvcmRlbi41Mjk2Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-12-18T16:56:37Z