8 results for Second Line Support in Gloucester, Gloucestershire

Business Intelligence Manager

Bicester, Oxfordshire
remote
Permanent
45000 - 55000 GBP / Yearly
Robert Half are delighted to be partnering exclusively with Principal Medical Ltd in their search for a Business Intelligence Manager to join their thriving office in Bicester, with a salary range of £45-55k depending on experienceThe Company Principal Medical Ltd (PML) was founded in 2004, as a 'not-for-profit' organisation, by a small group of General Practitioners, with the main aim of ensuring that local NHS healthcare professionals had an opportunity to bid for, and provide, innovative primary care services, at scale, in their local area.In the years since it was formed, the organisation has matured and grown with currently 70% of GP practices in Oxfordshire and 22% of those in Northamptonshire, associated with the Federation. The PML GP Federation is the largest collaborative group of GPs in Oxfordshire and South Northamptonshire, covering a total population of almost 800,000 patients.This is an exciting new role in PML for a Business Intelligence Manager to provide insightful analysis and help PML make well-informed decisions by collating, storing, formatting, and presenting data in a clear and useful way.The RoleThis is a newly created Business Intelligence Manager position and will work closely with stakeholders across the business, providing reports and insights that better support planning, patient care, and use of resources. Responsibilities will include:<ul><li>Managing data including collation and database management, analysis and interpretation</li><li>Performance monitoring and reporting including dashboards and KPIs</li><li>Stakeholder collaboration</li><li>Support for strategic planning and business cases</li><li>Compliance with information governance standards and quality assurance</li><li>People management (managing 1 direct report)</li></ul>About youApplicants for the Business Intelligence Manager role will have:<ul><li>Proven experience gained in a similar business intelligence, data analysis and/or reporting focussed role (healthcare experience considered beneficial but not essential)</li><li>Expertise in BI and data visualisation tools (e.g. Power BI, Tableau or similar) as well as proficiency in Excel and data query tools such as SQL</li><li>Strong understanding of data platforms (cloud/non-cloud), and experience sourcing data from multiple sources</li><li>Exceptional stakeholder management and communication skills, with proven ability to quickly understand business processes</li><li>Preferably have experience of line management</li><li>Flexibility to travel as/when required to other locations locally (access to own car)</li></ul>On offerSalary range of £45-55k depending on experience, plus excellent benefits including hybrid workingPlease note, 3rd party and direct applications will be forwarded to Robert Half.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE3NDkxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-31T12:34:45Z

IT Support Analyst

Weston-Super-Mare, Somerset
remote
Permanent
25000 - 27000 GBP / Yearly
IT Support Technician 📍 [Weston-super-Mare] | 🕒 Full-time | 💼 PermanentAbout the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you.What You'll Be Doing<ul data-end="1096" data-start="491"><li data-start="491" data-end="582">Providing 1st and 2nd line support for hardware and software issues across the business</li><li data-end="649" data-start="583">Managing and resolving service desk tickets within agreed SLAs</li><li data-start="650" data-end="727">Installing, configuring, and maintaining desktop systems and IT equipment</li><li data-start="728" data-end="802">Supporting user account management via Active Directory and Office 365</li><li data-end="869" data-start="803">Assisting with IT equipment moves, upgrades, and installations</li><li data-start="870" data-end="960">Collaborating with the wider IT team to troubleshoot and escalate issues when required</li><li data-end="1031" data-start="961">Contributing to IT projects and continuous improvement initiatives</li><li data-end="1096" data-start="1032">Keeping accurate records of assets and service desk activity</li></ul>What We're Looking For<ul data-start="1127" data-end="1623"><li data-start="1127" data-end="1203">Minimum 1 years' experience in a desktop support or IT technician role</li><li data-start="1204" data-end="1288">Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP)</li><li data-end="1355" data-start="1289">Experience with Active Directory and Office 365 administration</li><li data-start="1356" data-end="1420">Familiarity with ITIL principles and service desk operations</li><li data-end="1503" data-start="1421">Exposure to Windows Server environments and virtualisation (Hyper-V) is a plus</li><li data-start="1504" data-end="1564">Strong communication skills and a customer-first mindset</li><li data-start="1565" data-end="1623">Ability to work both independently and collaboratively</li></ul>Why Join Us?<ul data-start="1644" data-end="1861"><li data-start="1644" data-end="1706">Be part of a supportive IT team where your input is valued</li><li data-start="1707" data-end="1789">Exposure to a wide range of technologies and opportunities to grow your skills</li><li data-end="1861" data-start="1790">A fast-paced, engaging environment with room for career development </li></ul>📩 Interested? Apply now and take the next step in your IT career!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgzNTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T16:35:57Z

Part Time HR Administrator

Wiltshire, Wiltshire
remote
Permanent
26000 - 28000 GBP / Yearly
Robert Half LTD are working with a well-established UK manufacturing business in Wiltshire to recruit an experienced HR Administrator on a permanent, part-time basis. This role is office-based across four days per week, with flexibility on start and finish times.The role The HR Administrator will support the HR function by providing efficient and effective administrative services to ensure smooth day-to-day operations. Responsibilities will include maintaining accurate employee records, preparing HR documentation, supporting payroll, and acting as the first point of contact for employee queries.Key responsibilities<ul data-start="804" data-end="1439"><li data-start="804" data-end="883">Maintain and update employee records in line with GDPR and company policies</li><li data-end="950" data-start="884">Prepare contracts, offer letters, and HR-related documentation</li><li data-end="1006" data-start="951">Support payroll by providing accurate employee data</li><li data-end="1099" data-start="1007">Assist with recruitment and onboarding, including coordinating interviews and inductions</li><li data-end="1175" data-start="1100">Provide first-line support for HR queries, escalating where appropriate</li><li data-start="1176" data-end="1248">Monitor absence and sickness records, generating reports as required</li><li data-end="1293" data-start="1249">Update HR systems and assist with audits</li><li data-start="1294" data-end="1394">Support training coordination, employee development activities, and health and safety compliance</li><li data-end="1439" data-start="1395">Contribute to HR policies and procedures</li></ul>The ideal candidate<ul data-start="1467" data-end="1975"><li data-end="1577" data-start="1467">Previous experience in an HR administration role, ideally within a manufacturing or industrial environment</li><li data-end="1701" data-start="1634">Strong organisational skills with excellent attention to detail</li><li data-end="1819" data-start="1702">Effective communication and interpersonal skills, with the ability to handle sensitive information confidentially</li><li data-start="1820" data-end="1889">Proficiency in Microsoft Office and experience using HRIS systems</li><li data-start="1890" data-end="1924">Awareness of GDPR requirements</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjY2MzQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-08-14T13:50:11Z

Junior IT Support Engineer

Shepton Mallet, Somerset
remote
Permanent
28000 - 32000 GBP / Yearly
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering. This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!What You'll Be Doing:<ul><li>Providing technical support by diagnosing and resolving IT issues for employees across the business.</li><li>Logging and managing support tickets, ensuring timely resolution in line with IT procedures.</li><li>Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.</li><li>Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).</li><li>Managing user accounts and permissions in Active Directory.</li><li>Assisting with IT inductions for new starters.</li><li>Troubleshooting and maintaining printers, laptops, and other office hardware.</li><li>Tracking IT assets and ensuring efficient use of hardware and software licenses.</li><li>Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.</li><li>Liaising with third-party vendors to resolve hardware and software issues.</li></ul>Professional Competancies:<ul><li>Problem Solver - You love tackling IT challenges and finding creative solutions.</li><li>Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.</li><li>Great Communicator - You can explain technical issues in a clear and friendly way.</li><li>Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.</li><li>Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.</li></ul>What You'll Need:<ul><li>Educated to AS Level, BTEC, NVQ Level 3, or equivalent.</li><li>Experience troubleshooting and diagnosing IT issues.</li><li>Basic knowledge of Active Directory and Microsoft Intune is a plus.</li><li>A willingness to learn, develop, and grow in an exciting and evolving IT environment.</li></ul>Salary/logistics:<ul><li>circa £30,000 basic salary</li><li>hybrid working (2-3 days in the office post probation)</li><li>Up to 10% bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYxNjAwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-15T10:41:36Z

IT Support Technician

Bristol, Bristol
remote
Permanent
28000 - 30000 GBP / Yearly
Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliersThe IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems.Main Responsibilities:<ul><li>Installing and configuring Software onto new Hardware and Equipment.</li><li>Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.</li><li>Prioritising and managing open ticket cases.</li><li>Managing External Communication Infrastructure within the business.</li><li>Managing IT Software Contracts and Monthly costs for the department.</li><li>IT Budget Management.</li><li>Managing and Purchasing IT equipment for the business.</li><li>Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.</li><li>Providing IT support, including procedural documentation and relevant reports.</li><li>Assist with carrying out major upgrades throughout the year.</li><li>Maintaining and updating the IT knowledge base.</li><li>Maintaining and updating the IT Audit.</li><li>Managing eligibility, compliance, and submission of business Cyber Essentials Certification.</li><li>Managing the rollout of new equipment throughout the business and updating the Asset Management records.</li><li>Assisting the IT team with open tasks and cases.</li><li>Working on a task until completion (including working with external support, if appropriate).</li><li>Providing day to day management and support to IT Apprentice</li><li>And any other tasks as required by the IT Department</li></ul>Technical Knowledge/Experience required:<ul><li>MTA Infrastructure Technician Level 3 qualified, or equivalent is desirable</li><li>A minimum of 2-3 years' experience in a fast-paced IT department, ideally in an IT Helpdesk or support role</li><li>Excellent IT skills</li><li>Good communication skills, on the telephone and in writing.</li><li>Ability to build relationships at all levels across the business</li><li>Enthusiastic and organised</li><li>Reliable and trustworthy</li><li>Flexible attitude to work and able to take on a range of tasks</li><li>Attention to detail</li><li>A team player</li></ul>Salary/Package:<ul><li>circa. £30,000 basic salary</li><li>5% company bonus scheme</li><li>5% matched pension scheme</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYyMDY1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-30T09:10:59Z

IT Support Technician

Avonmouth, Bristol
remote
Permanent
27000 - 32000 GBP / Yearly
Main Duties:<ul><li>Triage initial support requests and direct/action accordingly</li><li>Provide IT support from basic user administration through to project tasks</li><li>Respond to user requests and assist via telephone, electronically or in person</li><li>Escalate calls to and liaise with third party support providers/suppliers to resolve issues</li><li>Monitor stock levels of IT equipment</li><li>Monitor computing power, storage, licences and services</li><li>Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies</li><li>Audit of device access, ensuring starters and leavers are processed effectively</li><li>Document administrative tasks and procedures</li></ul>Essential Requirements:<ul><li>Good standard of education</li><li>Full driving licence</li><li>Analytical thinking, problem-solving and root cause analysis skills</li><li>Attention to detail</li><li>Excellent organisation and communication skills.</li><li>Excellent time management with a flexible approach</li><li>The ability to manage a busy workload whilst thriving under pressure</li><li>Confidence to communicate with colleagues at all levels</li></ul>Essential Technical Experience:<ul><li>IT degree, qualification or equivalent practical experience</li><li>A minimum of 3 years previous working experience within varied IT infrastructure and associated services</li><li>Active Directory user/group/computer admin</li><li>Windows file permission administration</li><li>Understanding of Windows group policy (GPOs)</li><li>Exchange 2016/Exchange Online user admin</li><li>Windows 10 and 11, Microsoft Office and desktop applications</li><li>PC builds and software installation</li><li>Android and IOS mobile device setup and configuration using mobile device management systems</li><li>IT asset management and ticketing systems</li><li>Web and email security systems</li><li>Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups)</li><li>Working knowledge of networking - switches, firewalls, wireless, IP - DHCP, DNS, VPNs</li></ul>Salary/logisitics:<ul><li>£27,000-£32,000 + additional benefits</li><li>Onsite as standard - capacity for some WFH if required.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQ1NjY4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-08-08T10:28:01Z

IT Support Engineer

Warminster, Wiltshire
remote
Permanent
28000 - 33000 GBP / Yearly
PRINCIPAL ACCOUNTABILITIES:This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.<ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul>PERSON PROFILE:QUALIFICATIONS, SKILLS AND EXPERIENCE<ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul>QUALITIES AND ATTRIBUTES<ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines </li></ul>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-03T09:36:40Z

Finance Business Partner

Gloucester, Gloucestershire
remote
Permanent
55000 - 65000 GBP / Yearly
Robert Half are delighted to be supporting an organisation in Gloucester on the recruitment of a full-time and permanent Finance Business Partner to join the team.Reporting directly to the Head of Finance, and with line management responsibilities for a small team, you will play a pivotal role in the running, functioning and growth of the Finance function.The ideal candidate will be proactive, driven and a problem solver. There are numerous exciting career progression opportunities within this position and the organisation for the right person.Our client adopts a hybrid working model (3 days in the office, 2 days working from home), although you must be prepared to be fully office based for the initial 6 months.Responsibilities of the Finance Business Partner will include but not be limited to:<ul><li>Lead budget planning, monitoring, and reporting across business units.</li><li>Act as a primary finance contact for senior leadership within the business, providing strategic financial advice and support decision making through robust analysis and forecasting.</li><li>Support with procurement activities, contracts and supplier relationships, ensuring compliance with legislation and value for money across all commercial operations.</li><li>Lead and mentor finance and procurement staff, promote cross-functional working, and contribute to organisational development through training and support.</li><li>Ensure accurate and timely financial reporting, statutory returns, and audit support.</li></ul>Your Profile: <ul><li>Preferably, you will be a fully qualified accountant (ACA, ACCA, CIMA), but we are open to part-qualified/studiers and candidates who are qualified by experience, as long as you have the willingness to become qualified.</li><li>Strong proven experience in managing operational budgets, interpreting complex financial data and delivering strategic financial support.</li><li>Excellent leadership skills, with the ability to lead and motivate teams.</li><li>Advanced Excel, and data presentation capabilities.</li></ul>In return, the successful candidate can expect a salary of between £55-65k plus benefits including study support, a generous pension scheme (18%), 24 days holiday and more.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxsaWUuQ2x1dHRvbi41MDA0Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-09T08:53:10Z