5 results for 2nd Line Support Engineer in Chipping Sodbury, South Gloucestershire

IT Support Technician

Bristol, Bristol
remote
Permanent
- GBP / Yearly
Contract Opportunity: 1st/2nd Line IT Support Technician Title: 1/2nd Line It Support Technician Location: BristolPayment: Competitive Daily RateContract Length: Initially 6 MonthsOn Site Working - Hybrid Working Pattern My client is looking for an experienced 1/2nd line Support Engineer to join its IT department. This role will involve supporting users and maintaining systems.Key responsibilities.<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Provide 1st and 2nd line technical support across hardware, software, and network issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Install, configure, and troubleshoot hardware, software, and corporate devices</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Support on boarding/off boarding, account setup, identity management, and hardware preparation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Contribute to improving IT processes and recommending hardware/software solutions</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Work independently and collaboratively within a team</li></ul> My client is looking to move quickly on this position so should you be interested please reach out with an updated CV ASAP Contract Opportunity: 1st/2nd Line IT Support TechnicianRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjA5MDE2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-14T12:48:12Z

IT Support Engineer

England,
remote
Contract
- GBP / Yearly
2nd Line IT Support Engineer (Contract) Contract Length: 3 Months Location: Swindon Full time working Monday to FridayYou'll join a small, proactive team, so a positive attitude, strong communication skills, and the ability to build good customer relationships are essential. Key ResponsibilitiesResolve support tickets via phone, email, remote tools and onsite visits Maintain secure and compliant end‑user devices Deliver M365 modern workplace solutions (SharePoint, Teams, Intune, Defender, Entra ID)If you are interested in this post please apply ASAP2nd Line IT Support Engineer (Contract)Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNTUyNzYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-28T15:16:36Z

Project Support Analyst

Andover, Hampshire
remote
Permanent
30000 - 40000 GBP / Yearly
Robert Half has partnered with a business in Andover to recruit for a newly created Project Support Analyst role. This is a permanent position offering a salary of up to £40,000, with hybrid working (four days in the office and one day remote).The Role You will join a small but growing Project Delivery team, supporting the organisation's digital transformation journey. In this role, you will work closely with the Project Manager on large-scale technology and business change initiatives, while also taking ownership of the end-to-end delivery of smaller projects.This opportunity is ideal for someone at the early stages of their project management career who is looking to gain exposure to a broad range of technology and business change projects. Key Responsibilities<ul><li>Process mapping and documentation</li><li>Data analysis and preparation </li><li>Project delivery support </li><li>Project planning</li></ul>About You <ul><li>Experience in process mapping and documenting operational workflows </li><li>Strong capability in data validation and analysis </li><li>Ability to prioritise and break down complex processes into clear and logical steps </li><li>Confident speaking to stakeholders</li></ul>On Offer<ul><li>Up to £40,000 </li><li>Hybrid working (4 days in office, 1 day remote) - based in Andover </li><li>25 days annual leave (plus 8 days BH) </li><li>Pension contributions </li><li>Life assurance 7x salary </li><li>Health insurance </li><li>Free parking</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMzg4NTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-05T17:21:18Z

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Director of Technology, Digital & Data

Bristol, Bristol
remote
Contract
- GBP / Yearly
Director of Technology, Digital & Data / Fixed term - 18 months Very interesting opportunity has become available to work with our Bristol based client as their new Director of DDT. This is a fixed term position for 18 months and you will play a pivotal role in stabilising and enhancing the data, digital and technology capabilities. Responsibilities include;<ul><li>Strategic Leadership and Planning</li><li>Leadership and Workforce development</li><li>Change and Transformation</li></ul>Experience required;<ul><li>Significant experience at leadership level within data, digital and technology functions</li><li>Experience managing data, digital and technology budgets, contracts and supplier relationships</li><li>Understanding of information governance, data protection and cyber security requirements in regulated environments</li><li>Bonus if you have healthcare, NHS, primary care or similar regulated environments</li></ul>If you tick the above boxes and would like to find out more, please apply via the link below or email me (Joss. Escott @ Roberthalf. co. uk) Interviews can be arranged immediately, with a view of starting in the next 2 - 4 weeks. Director of Technology, Digital & Data / Fixed term - 18 months Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNzcyODIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-02T15:27:39Z