3 results for Information Security Manager in Caerdydd, Cardiff

Security Infrastructure Engineer

Corsham, Wiltshire
remote
Permanent
- GBP / Yearly
Fixed Term Contract Infrastructure Engineer (Security) Role - Infrastructure Engineer - Security Rate - several positions ranging from £40,000 to £70,000 Location - CorshamFull Time working - Hybrid on site working pattern (2 days min)Our client is seeking a hands-on Infrastructure Engineer with security experience. This role combines infrastructure engineering with a strong focus on security, working closely with the Infrastructure Manager to improve systems, implement best practices, and enhance overall security posture.Key Responsibilities - Support and secure on-premise and cloud infrastructure - Implement infrastructure hardening and security best practices - Manage Windows server, networking, firewall, and endpoint technologies - Assist with vulnerability remediation and infrastructure improvements - Monitor infrastructure performance, stability, and security - Technical EnvironmentSkills & Experience - Background in Infrastructure Engineering or Systems Administration - Strong Windows infrastructure knowledge - Experience with servers, networking, firewalls, and endpoint technologies - Understanding of infrastructure security principles and best practices - Exposure to cyber security, AWS, Intune, Entra, or Linux environments desirable My client is open to someone who has strong infrastructure experience and looking to step into the Security Infrastructure world so if that is you and you are interested please reach out! Fixed Term Contract Infrastructure Engineer (Security) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjA5MTg2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-22T15:51:30Z

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Claims Administrator

Cardiff, Cardiff
remote
Permanent
27128 - 31000 GBP / Yearly
Robert Half is delighted to be partnering with a well‑established Association to recruit a Claims & Membership Administrator. This is a varied and rewarding position covering claims processing, membership administration, direct debit support, and general office duties. It's an excellent opportunity for someone who enjoys accuracy, organisation, and delivering excellent service within a supportive team environment.<h3>Key Responsibilities</h3> Claims Administration <ul><li>Sort, process and archive claim forms.</li><li>Handle all claims enquiries, including requesting medical certificates when required.</li><li>Assess and calculate claim benefits, ensuring accuracy.</li><li>Print and collate claim cheques and supporting documents.</li><li>Maintain and update pending claims files.</li><li>Issue correspondence to the Medical Records Office.</li><li>Accurately file all claims records and communications.</li><li>Contact customers to gather additional information as needed.</li><li>Ensure all claim and customer information complies with GDPR regulations.</li></ul> Membership Administration <ul><li>Respond to membership queries from current, prospective, and new members.</li><li>Draft and produce membership letters and supporting documentation.</li><li>Enrol individual and group members onto the membership database.</li><li>Process renewals and continuing membership requests.</li><li>Update and manage group membership lists, including extracting key information (e.g., cancellations).</li><li>Organise, print and distribute group membership lists.</li><li>Maintain accurate and GDPR‑compliant membership records.</li><li>Support membership growth by tracking enquiries and issuing follow‑up communications.</li></ul> Direct Debit Support <ul><li>Set up new members on the Association's internal claims and direct debit systems.</li><li>Process premium direct debit payments.</li><li>Manage unpaid direct debit transactions.</li><li>Ensure internal systems accurately reflect all direct debit movements.</li></ul> General Office Duties <ul><li>Open, sort and prepare daily post for franking.</li><li>Answer incoming calls and respond to general email/postal enquiries.</li><li>Welcome visitors and manage deliveries.</li><li>Monitor and order office stationery supplies.</li><li>Support the overall security, cleanliness and efficiency of the office.</li><li>Adhere to Health & Safety and Fire Safety procedures.</li><li>Assist in training new team members.</li><li>Undertake ad‑hoc administrative tasks as required.</li></ul><h3>What We're Looking For</h3><ul><li>Strong administrative experience, ideally within claims, membership, insurance, finance, or similar environments.</li><li>Excellent attention to detail and ability to process information accurately.</li><li>Confident communication skills across phone, email and written correspondence.</li><li>Strong organisational skills with the ability to manage multiple tasks at pace.</li><li>Proactive, reliable and able to work well as part of a team.</li><li>Confident using databases, MS Office applications, and internal systems.</li></ul><h3>What's on Offer</h3><ul><li>A friendly, supportive working environment.</li><li>Opportunity to work within an established, values-driven organisation.</li><li>Training, development and long-term progression opportunities.</li><li>Competitive salary and benefits package.</li></ul>If you're a detail‑driven administrator looking for a steady, varied role within a supportive team, we'd love to hear from you. Apply or contact for further information Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNDU2MjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T10:41:20Z